Wonderful time, breakfast was amazing, beautiful place, and the staff was very accommodating👍.
Property seemed like a renovated fifties Holiday inn! Dark and unsafe environment.
Clean room Balcony was on the small side But great veiw. Breakfast was great!
Nice place!. Nice balcony!. Nice View!. Nice Room! Delicious Breakfast! Good Service! Helpful front-desk! We had a Pleasant stay!!!
I booked a room for my parents to stay the weekend - I definitely wouldn’t book them here again. I helped them check in and the room was filthy. It didn’t look like it had been cleaned. The cabinets were disgusting, a bundle of hair in the shower, there was still confetti on the floor (so obviously wasn’t vacuumed. The bed was made, but only one clean towel. It looked like they rushed to make it look ready when in fact it hadn’t been cleaned. Also, As we were coming down the hall to enter our room a women left the room (supposedly housekeeping) but she didn’t have a cleaning cart or any supplies. The room smelled of smoke so we assumed she used it as a smoke break. We were very disappointed, I spoke to a gentleman at the front desk about the woman leaving the room and he just assumed it was housekeeping checking the room. There was no “seal” on the door which apparently they now do because of covid. My parents were only there for one night so they made it work. I felt terrible that I booked them there.
I was disappointed by the front desk staffs’ lack of customer service skills and rude demeanor. There was no enforcement of mask wearing in common areas nor any available at the front desk. The breakfast buffet was open and families sat in close proximity to other travelers as they ate. With all tests closed in the community right now this felt reckless. Yes, guests have a choice to avoid the area but the dining area is in the center of the hotel and air borne respiration travels so kind of hard to avoid altogether. We were able to reserve the pool for our family only for a 50 minute Increments which was nice. The rooms were clean.
I like the area, customer service is not as good. One staff name JJ doesn’t have any good customer service, we checked out at 3am, nobody at the front desk when I made them aware the night that we are checking out at 3am. When JJ appeared he was just staring at me didn’t say a thing, I told him I need to check out, he responded like he was shocked. He asked what’s my room number and never said a thing. I said here’s the room card and he said just put it there. He never say thank you or anything that made us feel good, no apology for not being at the front desk, I called the customers service for him to show up. All he did was staring at me no communication.
The breakfast was great, staff was very friendly and accomodating.
Very friendly staff. We travel with our child, so the layout of the rooms is perfect for us. We also love the breakfasts. These are great, family friendly hotels.
I liked the setting and the hotel itself. I didn’t like that they didn’t have my reservation they didn’t have towels in my room and there was old food in my fridge.
The staff is friendly, evening appetiters and drinks were wonderful, the pool & hot tub, the rooms are great how they are separated from the living room, and waking up to a enormous breakfast was terrific. The stay was fantastic!! Thank you
Located in Briargate within a mile (2 km) of Adventure Golf and Batting Cages, Embassy Suites by Hilton Colorado Springs is within 2 miles (3 km) of other popular sights such as US Air Force Academy. This 205-room, 3.5-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.
Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include living rooms, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Embassy Suites by Hilton Colorado Springs have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Wonderful time, breakfast was amazing, beautiful place, and the staff was very accommodating👍.
Property seemed like a renovated fifties Holiday inn! Dark and unsafe environment.
Hi Tina, thank you for the feedback, we have addressed this issue and are hoping that we can keep the new lighting that we have put up to assist with the dark feel of the hotel. Let me know if there is anything further I can assist with.
Clean room Balcony was on the small side But great veiw. Breakfast was great!
Hi Corey, Thank you for the great rating and review of the hotel. We hope to see you again soon!
Nice place!. Nice balcony!. Nice View!. Nice Room! Delicious Breakfast! Good Service! Helpful front-desk! We had a Pleasant stay!!!
Thank you for the great rating and feedback, we hope to see you again in the near future.
I booked a room for my parents to stay the weekend - I definitely wouldn’t book them here again. I helped them check in and the room was filthy. It didn’t look like it had been cleaned. The cabinets were disgusting, a bundle of hair in the shower, there was still confetti on the floor (so obviously wasn’t vacuumed. The bed was made, but only one clean towel. It looked like they rushed to make it look ready when in fact it hadn’t been cleaned. Also, As we were coming down the hall to enter our room a women left the room (supposedly housekeeping) but she didn’t have a cleaning cart or any supplies. The room smelled of smoke so we assumed she used it as a smoke break. We were very disappointed, I spoke to a gentleman at the front desk about the woman leaving the room and he just assumed it was housekeeping checking the room. There was no “seal” on the door which apparently they now do because of covid. My parents were only there for one night so they made it work. I felt terrible that I booked them there.
Dear Anonymous, thank you for providing us with feedback regarding your parent's stay with us. We appreciate you letting us know about the issues you faced. This is not normal in how we provide service and I'm truly sorry you encountered this type of service from us. Please don't hesitate to reach out to us if there is anything we can do to assist in the near future.
Thank you for the great rating. See you next time.
Thank you for your rating. We would love to hear from you and what we could have done better to earn a 5 star rating from you. Please feel free to reach out to the property directly and ask for a member of our Management team. We hope you book with us again!
Thank you for your feedback. Please feel free reach out to us directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you for the great rating, we hope to see you the next time you are in town.
Thank you for taking the time to fill out the review. We appreciate the feedback.