People were "shooting up" in the stairwell. One was sleeping under the stairs. Multiple fights on multiple nights. Paper thin walls, you hear everything in all the rooms. You have to pay extra for everything, including fresh linens.
This place is awful and I hope I have the space to tell all
Seemed like a transient apartment building, dogs barking all night, paper thin walls, dirty.
Inside can use some freshing up and updates. Good location, price ok. Expected more for the money and based on the pictures
I liked the kitchenette. I did not like the strange smell thru out the building. I did not like the stained sheets and towels. I did not like seeing a person who had an ankle bracelet put on by the justice system. It appears to be a living residence instead of hotel. It should be advertised as such.
While the room and facilities were mostly clean, we experienced the lights come on automatically every 2 hours during the first night. On the second evening, the fire alarm went off 4 or 5 times. For the price I paid for the room, I expected at least some coffee in the lobby or a coffee maker in the room. The comfortable enough.
After a day of sightseeing returned to the room at 9 PM to find trash still in the trash cans, all the towels gone from the bathroom and bare mattresses. Went to the front desk and no one was there so called the helpline and 30 minutes later someone came to the room with towels and sheets for us to make up our own beds.
Very nice rooms and nice staff. Pet friendly and safe.
We were very disappointed in our stay. The toilet was broke in our room and they had overbooked the hotel so they couldn't move us to another room. They gave us a handicap room which we did not want! They finally moved us to another room that had a clogged bathroom sink that we couldn't use. There are no dishes or pots and pans in the kitchen and were told that if we wanted some to use it would be an extra $30 and were told, "you wouldn't want to use those anyway!" All in all we will not stay here again and wouldn't recommend.
Poor conditions and no cleaness at all No towells
Room was clean but had a smoky odor upon entry. We did some cooking right away and opened the windows to get the smell out. Room is small but adequate. Fridge and stove all functional. Be sure to bring your own pans and utensils. Bed seemed comfortable enough. Walls are a bit thin as my head would move if somebody hit the wall on the other side. I believe that the beds must be up against the same wall. We kept the fans running to ensure a nice consistent sound in case there was any noise around. This worked fine. We arrived on a Sunday so there was significant trash piled up outside in the trash bin as you enter the facility. We saw it fill up again during our 6 night stay, so this needs to be a priority and frankly is an easy fix. Finally, we prepaid online but had a Manager stop by the next morning knocking on the door and asking for payment. He was polite enough when we explained we had paid already, but who wants to be bothered with that. Again, this is an organization issue and an easy fix.
Located in West Colorado Springs, WoodSpring Suites Colorado Springs is within a few miles (5 km) of popular sights such as Garden of the Gods and Colorado College. This 124-room hotel has in-room conveniences like kitchens, dining areas, and sitting areas.
34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, dining areas, and sitting areas are other standard amenities. Housekeeping is available once per stay.
WoodSpring Suites Colorado Springs features free WiFi in public areas, express check-out, and laundry facilities. Free parking is included with your stay. This hotel also has a vending machine.
People were "shooting up" in the stairwell. One was sleeping under the stairs. Multiple fights on multiple nights. Paper thin walls, you hear everything in all the rooms. You have to pay extra for everything, including fresh linens.
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
This place is awful and I hope I have the space to tell all
Thank you for your review, Yolanda. Please accept our sincerest apologies regarding any issues that you experienced during your time with us, Christian. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Seemed like a transient apartment building, dogs barking all night, paper thin walls, dirty.
Oh no! I'm so sorry to hear this and apologize for the noise and cleanliness issues that you experienced during this stay. Thank you for taking some time to let us know so that we can improve in this area for all our current and future guests.
Inside can use some freshing up and updates. Good location, price ok. Expected more for the money and based on the pictures
I'm so sorry to hear that you were not thoroughly impressed with your stay at our hotel. I hope you'll stop by and visit us as we are making improvements and changes. Thank you for your feedback.
I liked the kitchenette. I did not like the strange smell thru out the building. I did not like the stained sheets and towels. I did not like seeing a person who had an ankle bracelet put on by the justice system. It appears to be a living residence instead of hotel. It should be advertised as such.
Thank you for sharing your impressions and experience. It is never easy to hear that we've disappointed a guest but we will use your feedback to help us address issues that disappointed you. We appreciate that you took time to provide a review and we hope your future travels are truly wonderful ones.
While the room and facilities were mostly clean, we experienced the lights come on automatically every 2 hours during the first night. On the second evening, the fire alarm went off 4 or 5 times. For the price I paid for the room, I expected at least some coffee in the lobby or a coffee maker in the room. The comfortable enough.
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
After a day of sightseeing returned to the room at 9 PM to find trash still in the trash cans, all the towels gone from the bathroom and bare mattresses. Went to the front desk and no one was there so called the helpline and 30 minutes later someone came to the room with towels and sheets for us to make up our own beds.
Thank you for taking time to rate our hotel and provide us with feedback on your stay. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience and we are so sorry to hear that this was not the case for you. We hope you’ll consider staying with us again to enjoy a better experience.
Very nice rooms and nice staff. Pet friendly and safe.
We are so glad to hear you enjoyed your stay with us and our clean, affordable rooms and terrific staff. We are particularly happy to hear that you appreciated our pet-friendly program. Thank you for choosing WoodSpring Suites Colorado Springs. We look forward to seeing you again.
We were very disappointed in our stay. The toilet was broke in our room and they had overbooked the hotel so they couldn't move us to another room. They gave us a handicap room which we did not want! They finally moved us to another room that had a clogged bathroom sink that we couldn't use. There are no dishes or pots and pans in the kitchen and were told that if we wanted some to use it would be an extra $30 and were told, "you wouldn't want to use those anyway!" All in all we will not stay here again and wouldn't recommend.
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.