Front Check in customer service poor. But after initial check next couple days where ok. Only Starbucks open on weekends.
Rooms are extremely dated. Not bad, but not what I've previously experienced with Westin properties. Had to move rooms due to noise from an adjoining room - not Westin's fault but they offered 0 assistance with moving the room and the new room had previous occupants food still in the cabinets and bathroom didn't look like it had been cleaned at all. Carpet was funky. It wasn't terrible but it wasn't great. Felt like a Holiday Inn. Indoor/Outdoor pool was cool. We enjoyed that.
Excellent hotel with good city views from the room
Awesome hotel , very clean and fresh , everything was great.
The location and staff were top notch. Right next to 16th Street Mall and a lot of great restaurants.
As soon as i was about to check in, the gentleman who opened the Door for us was extremely rude as if he didn’t want us coming in and was annoyed that we were there. Every time we’d come down to the main lobby he’d stare us down for no reason what so ever. The beds were extremely uncomfortable, bed sheets had stains on it. Didn’t feel like it was sanitized or cleaned, the AC was not working properly at all. Overall poor experience and i would not stay here again.
A great night's sleep in Westin heavenly beds. Valet parking was easy too.
A little dated (compared to some other hotels in Denver) but the price was fantastic and the rooms were very clean. Beds are very comfortable (a little tall if that is an issue). Very happy with our choice to stay here!
The property was nice over all. The king bed was very good and bedding was outstanding.
Westin Denver Downtown is not a very clean hotel. It has some odd odors in common areas too. The management is not very good... they generally could care less and this matriculates down to the staff. With a good cleaning, some staff training, and a better management team it could be a really nice place. To the hotel's credit, the beds and linens are very comfortable and are upgraded compared to similar properties. There is a good guest safety program in place (a key is required to even operate the elevator). This is the worst Westin I have ever stayed at - consider it on par with a Comfort Inn.
The beds are amazing. The staff are very friendly. Shout out to Angel for her cheery conversation!!!
The front desk was very helpful and courteous. The property itself is quite large and the location is in walking distance to a lot of attractions. The room was way more spacious than I really needed and the TV was ridiculously big. My only complaint would be the poor ventilation in the room. The bathroom did not have a fan which is something I usually expect at a nicer hotel. Besides that the stay was great!
We had to wait for a room when we arrived bout everything else was great
very upscale, excellent breakfast, very comfortable bed
Located in Downtown Denver, The Westin Denver Downtown is adjacent to 16th Street Mall and within a 10-minute walk of other popular attractions like Larimer Square. This 430-room, 4-star hotel has a coffee shop/café, an outdoor pool, and an indoor pool.
Start each morning with to-go breakfast, available for a fee from 7:00 AM to 10:30 AM. You can get a quick energy boost at the coffee shop/café.
All 430 air-conditioned rooms provide iPod docks, refrigerators, and coffee makers. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards. Housekeeping is available on request.
The Westin Denver Downtown features an indoor pool, an outdoor pool, and a fitness center. Valet parking is available for USD 35 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Front Check in customer service poor. But after initial check next couple days where ok. Only Starbucks open on weekends.
Rooms are extremely dated. Not bad, but not what I've previously experienced with Westin properties. Had to move rooms due to noise from an adjoining room - not Westin's fault but they offered 0 assistance with moving the room and the new room had previous occupants food still in the cabinets and bathroom didn't look like it had been cleaned at all. Carpet was funky. It wasn't terrible but it wasn't great. Felt like a Holiday Inn. Indoor/Outdoor pool was cool. We enjoyed that.
Thank you for your feedback, we have shared yours concerns with the management team and have the rooms inspected more carefully. We hope you will visit us again once we get our renovation!
Excellent hotel with good city views from the room
Thank you for your feedback and perfect score, hope to see you again!
Awesome hotel , very clean and fresh , everything was great.
Thank you for your feedback and perfect score, hope to see you again!
Thank you for your feedback and perfect score, hope to see you again!
The location and staff were top notch. Right next to 16th Street Mall and a lot of great restaurants.
Thank you for your fabulous feedback!
As soon as i was about to check in, the gentleman who opened the Door for us was extremely rude as if he didn’t want us coming in and was annoyed that we were there. Every time we’d come down to the main lobby he’d stare us down for no reason what so ever. The beds were extremely uncomfortable, bed sheets had stains on it. Didn’t feel like it was sanitized or cleaned, the AC was not working properly at all. Overall poor experience and i would not stay here again.
Thank you for your feedback! We apologize for not meeting your expectations, please give us more information so we can investigate the issues you had faced!
Thank you for your feedback!
A great night's sleep in Westin heavenly beds. Valet parking was easy too.
Thanks for the feedback. We are glad to hear you had an overall great stay with us! Come see us again soon!
Thanks for the great rating! Come see us again soon!
Thank you for your feedback will share your experience with the front desk team and do better in the future!