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Ibis Birmingham New Street Station Hotel

3.0 star property

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Photo gallery for Ibis Birmingham New Street Station Hotel

Exterior
Lobby lounge
Reception
Bar (on property)
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

Explore the area

View in a map
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST
  • Place, O2 Academy Birmingham
    ‪3 min walk‬
  • Place, Bullring & Grand Central
    ‪4 min walk‬
  • Place, International Convention Centre
    ‪14 min walk‬
  • Airport, Birmingham (BHX)
    ‪19 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Double Room, 1 Double Bed

8.0 out of 10
Very good
(72 reviews)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Twin Room, 2 Twin Beds

7.6 out of 10
Good
(26 reviews)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Birmingham

Located in Birmingham City Centre, Ibis Birmingham New Street Station Hotel is within a 10-minute walk of popular sights such as O2 Academy Birmingham and Bullring & Grand Central. This 3-star hotel has 159 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a conference center.

What's nearby

  • Birmingham Hippodrome - 1 min walk - 0.1 miles
  • O2 Academy Birmingham - 3 min walk - 0.2 miles
  • Bullring & Grand Central - 4 min walk - 0.3 miles
  • Symphony Hall - 12 min walk - 0.7 miles
  • International Convention Centre - 14 min walk - 0.8 miles

Getting around

  • Birmingham New Street Station - 4 min walk
  • Grand Central Tram Stop - 8 min walk
  • Birmingham Airport (BHX) - 30 min drive

Restaurants

  • ‪Chung Ying - ‬1 min walk
  • ‪Peach Garden 桃苑 - ‬1 min walk
  • ‪Look in 樂意 - ‬1 min walk
  • ‪Malaysian Delight - ‬1 min walk
  • ‪Time To Eat - ‬1 min walk

About this property

Ibis Birmingham New Street Station Hotel

Ibis Birmingham New Street Station Hotel features free WiFi in public areas, a conference center, and laundry facilities. Self parking is offered for GBP 15 per night. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a TV in a common area, a banquet hall, and a water dispenser.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, fans, and phones are other standard amenities. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 12 to 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 7 meeting rooms
  • Conference center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Grab bar in shower (26 inches high)
  • Grab bar near toilet (28 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10 per pet, per night
  • 1 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: GBP 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12 to 12 for adults, and GBP 0 to 6 for children
  • Covered self parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ibis Birmingham New Street
Ibis New
Ibis New Hotel Birmingham Centre Street
Ibis Birmingham Centre New Street Hotel
Ibis Birmingham City Centre Hotel Birmingham
Ibis New Street Hotel
Ibis New Street
Ibis Birmingham New Street Station Hotel Hotel
Ibis Birmingham New Street Station Hotel Birmingham
Ibis Birmingham New Street Station Hotel Hotel Birmingham

Frequently asked questions

Are free cancellation options available at Ibis Birmingham New Street Station Hotel?

Ibis Birmingham New Street Station Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What can I see near Ibis Birmingham New Street Station Hotel?

This hotel is situated in Birmingham City Centre within a short 7-minute walk of Bullring & Grand Central and also 20 minutes on foot from Utilita Arena Birmingham. You'll also find Broad Street and Villa Park within a short drive.

Is there parking available at Ibis Birmingham New Street Station Hotel?

Yes, secured parking is offered for GBP 15 per night. Accessible parking is also available for guests.

Does Ibis Birmingham New Street Station Hotel include a casino at the property?

No, Ibis Birmingham New Street Station Hotel doesn't have a casino.

Will I find an indoor pool at Ibis Birmingham New Street Station Hotel?

No, there is no indoor pool at this hotel.

Is Ibis Birmingham New Street Station Hotel good for couples?

Couples will appreciate amenities like a bar, a restaurant, and a 24-hour front desk at this hotel.

Are there hot tubs at Ibis Birmingham New Street Station Hotel?

No, there isn't a spa tub at this hotel.

Does Ibis Birmingham New Street Station Hotel have a restaurant with a breakfast menu?

Yes, Ibis Birmingham New Street Station Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Ibis Birmingham New Street Station Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Ibis Birmingham New Street Station Hotel for a fee of GBP 10 per pet, per night. The property also provides food and water bowls.

Does Ibis Birmingham New Street Station Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Ibis Birmingham New Street Station Hotel?

The closest major airport to Ibis Birmingham New Street Station Hotel is Birmingham Airport (BHX), which is 9.4 mi away (30 minutes by car). Another top airport is Coventry (CVT), which is around 18.7 mi away.

Can I book a room with a balcony at Ibis Birmingham New Street Station Hotel?

No, there aren't any guestrooms with balconies at Ibis Birmingham New Street Station Hotel.

Ibis Birmingham New Street Station Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 355 out of 1006 reviews
Rating 8 - Good. 331 out of 1006 reviews
Rating 6 - Okay. 192 out of 1006 reviews
Rating 4 - Poor. 76 out of 1006 reviews
Rating 2 - Terrible. 52 out of 1006 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Staff were lovely, great customer service and friendly. Rooms are very small, open the door and you will fall onto the bed! Bathroom tidy, but the shower was clean, pressure good and lots of hot water. We stayed on a Friday night and the night club close bar was playing a lot of base till at least 1am. Being ear plugs like I did! Breakfast was ok, eggs cooked order which was a nice touch.
Stayed 2 nights in Nov 2025

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness
Staff at reception were very professional and welcoming. My room 342 (I think it was was awful) it smelt of death, the carpets were filthy, the desk was cracked, the bathroom windows were open with a constant buzzing noise, sounded like a fan but it wasn't a fan for my room it must have been below. Whilst the bed did have clean sheets I was dubious about whether the mattress and mattress topper were very clean. Should I ever attend another conference at this hotel I will not be staying here.
Stayed 1 night in Nov 2025

8/10 Good

Nicola

Traveled with group
Liked: Cleanliness, staff & service, amenities
Although small and basic, the room was clean. The bed was very comfortable and the location was fantastic.
Stayed 1 night in Nov 2025

8/10 Good

Christine

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

6/10 Okay

mandeep

Stayed 1 night in Nov 2025

8/10 Good

Nicola

Stayed 1 night in Nov 2025

10/10 Excellent

Arunesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room. Clean
Stayed 1 night in Nov 2025

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and tidy great location
Stayed 1 night in Oct 2025

4/10 Poor

yungyun

Stayed 1 night in Nov 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Rooms need updating and beds are small and cheap Staff were nice but clearly overworked
Stayed 1 night in Nov 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities
Great centrally located hotel with onsite parking, easy checkin, comfy bed, large bathroom and breakfast.
Stayed 1 night in Oct 2025

6/10 Okay

sinyee

Traveled with group
Liked: Amenities, property conditions & facilities
room is ok but my room is just opposite to the night club :-( Noise with disco music and many people shout around 4am when the disco closed !
Stayed 1 night in Oct 2025

4/10 Poor

Jeanette

Disliked: Amenities
Disappointing that staff took up all the car parking spaces. We had to wait until shift change to park up, meaning we had to pay for the public car park first. Pillows in the room were like sleeping on bricks. Walls so thin I could hear the neighbours farting. Rooms ridiculously hot.
Stayed 1 night in Nov 2025

6/10 Okay

Leisha

Liked: Staff & service
Disliked: Amenities
Overall, it’s ok for a few nights. The lobby is fine. The breakfast is hot and plentiful. It’s also a very reasonable price. The breakfast staff works hard. The room was ok. The bed frame in our room was broken tho. Housekeeping staff were nice. The 3rd floor carpeting is DISGUSTING. I mean it’s AWFUL! The staff were all kind except Claudia. She is rude, unwelcoming and shouldn’t be in customer service. Management should step in and do some serious work on the carpet and that one staff members attitude. She made me cry at one point. Other than that, it’s a decent place to stay. mdisgusting!
Stayed 1 night in Nov 2025

8/10 Good

Mario

Stayed 1 night in Sep 2025

6/10 Okay

Leisha

Liked: Staff & service
It’s in a great location! Price is very good and overall it’s a decent place to stay while visiting Birmingham. Breakfast is pretty good, too.
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check-in, clean comfortable room. I did not use bar or take breakfast.
Stayed 1 night in Nov 2025

6/10 Okay

Brian

Liked: Cleanliness
Hotel looks tired. It was clean however . Car parking was very tight.
Stayed 1 night in Oct 2025

6/10 Okay

Leisha

It’s in a wonderful location for seeing the Ozzie Osbourne sites and the Christmas Market. It’s located a 3-5 min walk from the main train station and it’s in China town. All of that is wonderful. The front lobby is clean and overall nice. The staff were great until today. I was bothered 3x at breakfast about paying I had already paid the night before. It was finally found and they apologized. By that time, I was already upset. The breakfast is hot and plentiful. We were happy with the breakfast and the price. Our bed frame was broken and the 3rd floor carpets are HORRIBLY dirty. ag. b at
Stayed 2 nights in Oct 2025

4/10 Poor

Lynsey

Traveled with group
Disliked: Cleanliness, amenities
The rooms are extremely basic and dated, especially in comparison to the reception, lobby and breakfast area downstairs. No lock on the bathroom. Everything just felt a bit grubby.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a one night stay. Will definitely stay again.
Stayed 1 night in Oct 2025

8/10 Good

Tze Wah

Liked: Cleanliness, staff & service, amenities
Overall hotel facilities and services were good
Stayed 1 night in Oct 2025

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities
The staff were all very helpful and courteous. The room was small but adequate for our stay. Immaculately clean. The breakfast was very good
Stayed 2 nights in Oct 2025

4/10 Poor

Scott

Stayed 1 night in Oct 2025

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