Pembridge Palace Hotel

My room was extremely small I could barely open my luggage. The bathroom was a few steps away. The breakfast had very few options. Wouldn't come back. One of the attendants started talking to me one night when I was in the living room using the hotel wi-fi... typical small talk, asking if I was single, my room number! I gave him the wrong number. This is just unacceptable!

Well I was in London working and used this hotel for a week. Not the cleanest and needs money spent on it. This is my experience one night here,- I'm a light sleeper and at 2.15am I felt something on my bed! Woke up and there was a RAT on my bed!! I've not jumped up so quick and actually let out a bit of wee!! Stormed to reception where the gentleman behind desk thought it was funny. I was fuming!! I just went to work! In morning and got a room swap!! No apology from manager. All I got was yes it's a big hotel it happens. Will not return to this hotel again.

This is not a thee star hotel.. far from it. I would rate it as 1* for the following reasons: - No quilt on the bed, just a sheet and 1 old very unattractive brown wool blanket. Luckily despite booking a double we had an extra 2 single beds in our room so we took the blankets from there to keep warm. - Plaster falling off the walls. - We had a room over two tiers, but the ceiling in our bedroom was so low we couldn’t stand up. The plaster was cracked and messy above our bed so not a nice view to have less than 1metre away from your face! - Excessive noise until past 3am from other guests and this was on a Wednesday night! We paid £70 for this. Cheap by London prices but you do not get much for your money. - Average breakfast.. toast and tinned fruit. The bathroom was ok, it felt fairly clean although had a fabric shower curtain which I do not think is appropriate for a hotel setting. The receptionist was friendly enough. We booked very last minute and it served its purpose but I’d say the feel of this hotel was that it was best suited to local construction workers needing cheap accommodation or hard up kids on a rowdy trip.

We thought of having sellected a nice last minute hotel. We can not describe the horrible experience. No duvet, just old prison blankets No curtains with blackouts No proper amenities , all left dirty in a tray At 8am the room ATTENDANTS started to work and it is like a flee market where they were chatting loudly in the corridor within nor than 50 feet from one another, making sure they wake the guests from entire floor so the could clean the room. Breakfast serviced untill 9am on a Saturday. So you are awaken by the room ATTENDANTS before 8am. Toilet, terrible. no shampoos nor conditioner, just 2in1. No blackout curtains. No worth your money

Getting there: tube to either Bayswater (closest) or Queensway. Only a short walk from either. The hotel was easy to find, in a good location. Upon arrival, we were informed that there was no luggage area and that the hotel would not assume responsibility for any loss of belongings - as such, we chose to spend our first couple of hours at breakfast and walking the local high street before returning at our allotted check-in time. Our room was perhaps austere but serviceable. The main light didn’t work, and the shower was more ‘dribble’ than ‘power’. The sheets were rather itchy, but the beds were fine. Breakfast was admittedly basic, but that was to be expected when paying cheap rates. I do feel that a secure area for luggage should be a priority in what is a very busy reception area (the disused bar area in reception would be better used for this purpose). Otherwise, the Pembridge is well suited for a weekend break.

First of all: yes, the location is great, so if you’re just looking for a place to sleep for the weekend, this should have been a great hotel, alas... The hotel is run down, I got a room in the emergency exit area, with stairs from the small bedroom down to the bathroom and my god... The bathroom had dust on the floor-tiles, dirt between the tiles and a shower/bathtub that didn’t exactly scream “use me!”. It was filthy. Even worse; one day after the bed had been fixed, there were marks on both the duvet and on the bedsheet. Obviously it didn’t make me wanna sleep there. All of that aside, the breakfast was horrible, no selection at all, so we went elsewhere to grab some for the rest of our stay. We only slept there, which was bad enough. It seemed as though the staff didn’t care at all. Luckily we were there from Thursday-Monday only. I wouldn’t set foot in there again, but if you’re on a budget, this might be the place for you, but I’d try to find somewhere else. I wouldn’t dream about recommending the Pembridge “palace” hotel.

Having read some of the reviews of this hotel, we were expecting something rather different to what we have been offered. A lovely room with an almost new bathroom. Lovely beds, bedding and towels. Continental breakfast is fine too: good variety of jams etc. Cereals, toast etc. The staff here are very pleasant and helpful.

For £30 the night with breakfast I wasn't expecting a Palace, but the reason I took the room was to spend the night somewhere warm and there was no chance in this place. I got given the kind of room that you give the young, single traveller, which is fine if there are a few givens. There were not. The room was not in the main corridor but in the outer side of the staircase, it had clearly been designed as a storage room and the whole wall was a huge window. The main radiator was not working, there was a portable one that at maximum heat did nothing to warm up the room, I had to sleep in my hoodie and with two extra blankets on. On top of this, since this was not really meant to be a room, there was no bathroom, I was given a key to a small toilet with shower... two flights of stairs above my room. The staff was ok, not very prompt to pause their chat to help the guest approaching reception but at least they were helpful. Wifi only in the lobby, you have to ask to get the password. I didn't have a chance to try breakfast since I missed my half hour slot due to waking frozen and taking a while to gather the will to get out of the bed. Housekeeping lady entered my room to ask if I was checking out today. Your city view means you will hear all conversations in the street because the buildings create an echo that magnifies all noises, plus in my mid first floor room I had the bed shaking with every delivery van that drove under my window. I did love the old fashioned style of everything and the sort of laid back atmosphere, it did make me feel like Jo, travelling alone and being all romantic about not being upper class.

Was worried reading the reviews. This place probably was a palace at one stage but unfortunately not renovation to top spec. Room spotless. TV small but loads of channels. Location fab once you find it. Breakfast fab. Loads and no waiting on table. Excellent value for money. On the down side, rooms noisy and you can hear everything in the upstairs room. We ended up a bit sleep deprived. Would I stay again. Hell yeah of course it's London after all.