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Recent guest reviews

This hotel is in dire need of updating. Both public areas and rooms shabby with peeling paintwork and many cracked tiles, although the rooms were clean. The "restaurant" was in the basement, along with the single rooms, and was like a works cafe with plastic tablecloths. The breakfasts were the most basic continental type with no hot choices, decent bread or pastries and tinned fruit. The lift (one was out of service) was positively scary - rattling and shaking every time. Even the notice for maximum occupancy of 8 had been amended to 4 people! It seems to cater for large groups and consequently was very noisy. However, the location was great as only a short walk from the tube and restaurants. The staff were also pleasant but I wouldn't use it again.

The phrase cheap and cheerful would come to mind with reference to being cheap for London hotel prices but definitely not cheerful. The family room we were in was too small and not representative of photos as advertised on or trivago. The breakfast was very poor. Our advice would be to pay a little more if you need the location or look further away and use the underground!

Booked as cheap for London price's, sheets were clean and toilets clean but over all the place needs thorough maintenance or update. Floor tiles broke as you walked on them, steps to basement very uneven & dangerous, carpets were very old, it all generally felt unloved. Don't get excited for the "Continental" breakfast as you will be disappointed (even though free). If you want a scare use the very shaky lift. Sorry but would not go again.

First the good points. Hotel is in a good location with easy access to tube and bus services. Short walk to Hyde park. Cheap compared to other central London stays. Breakfast staff are the rudest I have ever come across one of them physically moved me out of her way whilst I was getting cereal to top up something that wasn’t even empty. One member of staff cleared our table as we refilled our plates removing a personal item of ours when asked about it she denied it was there even though other guests saw her do it then her and a young blonde member of staff stood and laughed at us. The young blonde girl must also clean rooms and pushed a trolley at us so we had to move out of the way as corridor is narrow. Then as we were waiting for lift same girl threw a dirty towel right past us and it nearly hit us. Honestly we had no good service the whole time we were there. There are other similarly priced hotels in same area to try so I recommend that other travelers do so I know I will.

Needs a bit of TLC. Quite shabby round the edges. It sounded like the lift was on its last legs too. Can only be described as adequate! Reasonably priced though and within easy reach of tourist spots! My daughter was bitten on leg my something too! Not sure what!

I wished I had read the reviews worst place on the planet no wifi in the room which made me loose a day of work try to leave and ask for refund was impossible they don't care about your complaint this is third world in the center of London tiny rooms dirty bad smell

The WORSt hotel to stay in if you have children or even by yourself They let rooms out to large parties and there are some weird drug fuelled parties going on all night; doors banging and lots of questionable comings and goings Please DO NOT stay here with children it feels extremely unsafe

Firstly, the nice part about this hotel is the staff are friendly and it's actually pretty clean. Beware, however, that this is a very budget-friendly hotel and is extremely basic- no air conditioning, no safe, no fridge, no baggage storage. There is a breakfast offered each morning- again, very basic- hard boiled eggs, toast, canned peaches, some cereals. Other reviewers are mentioned bugs or mice, but I didn't see anything like it and the hotel was actually very clean, just run down with cracks and holes in the drywall and ceilings. Our room was a quad, and it was actually just a normal tiny hote room modified to include stairs and a loft that is about 5 feet high. It was hot as heck up there, even with the window open and I hit my head off the ceiling about 6 times. It is within very close proximity of Bayswater station and the Bayswater area generally is very nice. Hyde Park and Kensington Palace are also very close by, as well as the Big Bus/ Hop On stop.

Stayed here whilst visiting my son in London. Quite possibly the worst place I’ve ever had the misfortune to spend time in. For my £360 fee, I got - a cramped basement room with a window looking out to a wall, a cramped and over used space with nowhere to hang any clothing apart from 3 coat hooks, the bathroom was the absolute pits, a cracked sink that leaked water all over the floor when used, a shower that was more sealant than tile and had a sharp and cracked dirty shower head and didn’t drain, so you had to stop half way through your ablutions to wait for the water to drain. The towels were poor sized hand towels that had seen better days, the lonely pillow supplied was possibly just a pillow case, I asked for extra pillows at reception and after a lengthy wait was given 2 more without pillowcases and so stained they couldn’t be used !!! The smell was disgusting throughout the hotel, musky and stale. The breakfast offering was laughable- a choice of boiled (at some point over the past few days) eggs, sliced tomatoes and a bowl sliced cucumber 🤢 The staff are uninterested with a can’t be bothered attitude, bordering on rude. If you want to stay in this area, look at booking elsewhere!! Seriously.

Friendly staff, we booked last minute after a train got cancelled and we were stuck in London, it is in a nice location. Check in was fast and easy, the man at check in was nice and friendly to us. Rooms were clean and the window was open to let in some nice fresh air. Shower was good.

55 Princes Square London England

Hotel highlights

  • Walking distance to Kensington Gardens and Kensington Palace
  • Free continental breakfast
  • Concierge services
  • 24-hour front desk

Pembridge Palace Hotel places you in London City Centre, within a leisurely stroll of popular sights such as Kensington Gardens and Kensington Palace. This 120-room, 3-star hotel welcomes guests with conveniences like free breakfast, concierge services, and express check-in.


Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.


TVs come with satellite channels. Hair dryers are also standard. Private bathrooms are not ensuite.

Property features

Guests staying at Pembridge Palace Hotel have access to express check-in, a vending machine, and a TV in a common area. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. This smoke-free hotel also has a garden.

Room options

Standard Quadruple Room

Full 1 | Sleeps 4

Standard Single Room, Ensuite

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Standard Triple Room

Full 1 | Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

21.0% of guests recommend this hotel

Total of 1373 reviews

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