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Thistle London Heathrow T5

3.5 out of 5.0

Recent guest reviews

Easy access with Hoppa bus. Noise level in hallways didn't allow sleep.

This hotel is super-convenient for Heathrow T5, with a direct link by Pod to the Terminal. I arrived on a chilly day in November with 2 heavy bags. The public areas were quite cold, and with no lift/elevator I had to haul the bags up and down a couple of flights of stairs. Not fun My room was small but clean with a comfortable bed. The hotel is all you need for a night before your flight.

Hotel is in decent shape but the rooms need updating. The buffet breakfast is good value for 10 pounds.

Outlets didn't work. Small room. Very outdated. staff had trouble finding my reservation. No elevator. Food was mediocre.

I chose this hotel because of it's proximity to Terminal 5 and it is on the POD network which means that I didn't need to fuss with taxis or hotel shuttles. I arrived after 10pm when the restaurant was closed but I could order food at the bar and sit on the terrace overlooking the airport. The room was comfortable and clean. All I needed for a one night stay when I needed to be at the airport early in the morning.

I loved taking the POD to the hotel from terminal 5. I wanted to see London during my overnight overlay and the pods made it so easy to get from the hotel to the airport/underground station and back. The rooms were nice and clean, staff was pleasant. Breakfast was good. No complaints!

Place is convenient to airport and quite decent. will use service again

I did sleep well and the hotel was quiet. Turns out Terminal 5 is not convenient. Reception told me to take the POD which meant a lot of walking. The first room had an unbearable amount of air freshener but they did find me another one. The instant coffee in room is bad and no breakfast until 6, which is you are using the hotel because of an early flight, and why else would you?, is not good. The toilet didn't flush. The Wifi was slow. The room was clean but small and minimal.

Easy Hoppa transfer to hotel. Check in quick. Room small but adequate for one night. Quality and taste of food excellent. Not enough experienced wait staff though.

It is a very old building specially the bathroom there is no elevator difficult to carry suitcases. The staff is kind and polite. It is clean Conviniantly situated but you have to pay the shuttle both ways

Spent one night here to be close to airport for our flight home. Location is about all it had going for it. It's an older property that desperately needs updating, eespecially the bathrooms. Service was a little lacking as well. When we checked in, nobody helped us with our bags or took us to our room. Just handed us a key card and pointed us intthe general direction we needed to go. Not impressed!

Hotel is a good value for short stay near the airport. Beware that while they have an airport shuttle it is not free. If you are coming from any other terminal than 5 you have to pay 5 pounds cash per person from the airport one way. Rooms are small but clean. Staff was nice and accommodating. Good restaurant upstairs with a balcony and view of the airport.

While the hotel is very convenient to London Heathrow's Terminal 5 (connection by the Pod System is cool), the rest of the experience drops-off significantly from there. This hotel is very old, and requires some updating, especially new carpet as it appears dirty. Rooms are small, and food is just OK. If you are in need of a room for a few hours, and you are not comparing this hotel to others, this hotel covers the basic requirements (but just barely).

Had an early morning departure from LHR - perfect place to stay to avoid the 45 minutes Underground ride from Central London. Clean, friendly, great place.

This hotel must be for one night. Very close to the Terminal 5, this hotel is what you need when connecting the next day. The hotel is linked to all terminal by buses services that picks you up at the front door. Other at 4:30am you start plotting the planes that takes off every 90 seconds.

The maids and people that work here need to speak English. The Russian maids and Indian workers do not speak English making me walk to the Reception desk to ask basic questions like getting new towels or what time check out time is or when does the buses arrive. I was also not comped for the Shuttle which was supposed to be free. The front desk staff was nice however. The food overpriced.

the overall experience was OK but you should note that the shuttle is not free and it will cost you 10£ round trip to the airport.

The hotel is a bit older than other hotels near Heathrow and the rooms are a bit smaller. However the price is also smaller. The rooms are just fine for basic stays. WiFi and TV are very good. Despite being very close to the airport our room was quiet for sleeping. And there is an observation deck to watch planes take off and land. The restaurant was quite decent for breakfast and dinner. Free bus service to Terminal 5 and access to the tubes to downtown London. The staff was simply fantastic and all were eager to meet our needs and make our stay comfortable. Will stay again next visit

Room was excellent.Bed comfortable and firm.Nice choice of pillows.Excellent tray and kettle for tea,coffee or chocolate.Very effective double glazing meant virtually no jet noise. Bathrooms excellent and very clean.Parking very good and relatively cheap for long stay. Hopper bus connection to all 5 terminals quick and efficient.Breakfast buffet one of best ever had and fantastic value and view.Staff VERY friendly,courteous and professional.Will CERTAINLY stay there again when going through London Airport.

Bath Road, Longford West Drayton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • 24-hour front desk

Thistle London Heathrow T5 places you within a 15-minute drive of Stockley Park and Runnymede. This 3.5-star hotel has 266 rooms and welcomes guests with a restaurant, free in-room WiFi, and a conference center. Near the airport, the hotel is also within a 20-minute drive of Thorpe Park and Eton College.


Dining

Enjoy a bite to eat at Runway View Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 266 rooms are air-conditioned and have an array of amenities, including safes, ironing boards, and desks. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Thistle London Heathrow T5 features free WiFi in public areas, 13 meeting rooms, and a conference center. If you drive, self parking is GBP 10 per night, or you can take advantage of the airport shuttle at scheduled times for GBP 5.00 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, free newspapers, and a terrace.

Room options

Standard Twin Room

Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Deluxe Double Room

Full 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Guest reviews for Thistle London Heathrow T5

Everyone (6) Business (15) Couples (25) Family (13) Other (19) Friends (1)
3

inexpensive hotel

Everyone

Easy access with Hoppa bus. Noise level in hallways didn't allow sleep.

By on May 5, 2017

Review comment responded on May 7, 2017

Thank you for your review and we are glad you found the location of the hotel convenient. We are sorry that you found the room noisy from other guests in the corridor we have double glazing to protect from the outside noise and will work on reducing internal disturbances. We do hope to welcome you back to the hotel again in the future.

3

great location, in need of a refurbished

BusinessTravelers

This hotel is super-convenient for Heathrow T5, with a direct link by Pod to the Terminal. I arrived on a chilly day in November with 2 heavy bags. The public areas were quite cold, and with no lift/elevator I had to haul the bags up and down a couple of flights of stairs. Not fun My room was small but clean with a comfortable bed. The hotel is all you need for a night before your flight.

By , from Austin, Tx on Dec 4, 2016

Review comment responded on Dec 7, 2016

We are glad you found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. Unfortunately, the hotel does not have a lift and we are sorry that you did not have assistance with your luggage. We endeavour to provide assistance and allocate ground floor rooms for guests that request but apologise that this did not occur on your visit. We do hope to welcome you back to the hotel again in the future.

4

very convenient to the airport, and confortable

Everyone

By , from Chicago, IL on Nov 10, 2016

Review comment responded on Nov 13, 2016

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

3

convenient to t5

Everyone

Hotel is in decent shape but the rooms need updating. The buffet breakfast is good value for 10 pounds.

By on Sep 29, 2016

Review comment responded on Oct 1, 2016

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport and we are happy you enjoyed the breakfast. We do hope to welcome you back to the hotel again in the future.

2

close to airport

Everyone

Outlets didn't work. Small room. Very outdated. staff had trouble finding my reservation. No elevator. Food was mediocre.

By on Sep 11, 2016

Review comment responded on Sep 12, 2016

Thank you for your review and we are sorry that you did not enjoy your stay. We apologise that the reception team had trouble locating your reservation and that there were issues with the outlets in your room. We are working hard to improve the standard of the rooms and the service we provide. Unfortunately, the hotel does not have a lift. We endeavour to provide assistance and allocate ground floor rooms for guests that request but apologise that this did not occur on your visit. We do hope to welcome you back to the hotel again in the future to demonstrate a better service and standard.

4

very convenient to terminal 5

Everyone

I chose this hotel because of it's proximity to Terminal 5 and it is on the POD network which means that I didn't need to fuss with taxis or hotel shuttles. I arrived after 10pm when the restaurant was closed but I could order food at the bar and sit on the terrace overlooking the airport. The room was comfortable and clean. All I needed for a one night stay when I needed to be at the airport early in the morning.

By on Jul 23, 2016

Review comment responded on Jan 1, 1970

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

4

great overnight stay!!

Everyone

I loved taking the POD to the hotel from terminal 5. I wanted to see London during my overnight overlay and the pods made it so easy to get from the hotel to the airport/underground station and back. The rooms were nice and clean, staff was pleasant. Breakfast was good. No complaints!

By , from Phoenix AZ on Jul 8, 2016

Review comment responded on Jan 1, 1970

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

4

nice layover

Singles

Place is convenient to airport and quite decent. will use service again

By on Nov 14, 2015

3

sleep before flight

Singles

I did sleep well and the hotel was quiet. Turns out Terminal 5 is not convenient. Reception told me to take the POD which meant a lot of walking. The first room had an unbearable amount of air freshener but they did find me another one. The instant coffee in room is bad and no breakfast until 6, which is you are using the hotel because of an early flight, and why else would you?, is not good. The toilet didn't flush. The Wifi was slow. The room was clean but small and minimal.

By on Nov 1, 2015

4

easy over night stay

Singles

Easy Hoppa transfer to hotel. Check in quick. Room small but adequate for one night. Quality and taste of food excellent. Not enough experienced wait staff though.

By on Oct 25, 2015