Great for an overnight stay to catch our plane the next day. Pods were a convenient and fun experience getting from Terminal 5 to the hotel and back.
I strongly recommend picking another hotel and Heathrow - there are plenty of options at a similar price point. The hotel is very dififcult to reach, you have to go to T5 and then take a POD to a parking lot. To top it all, the hotel has installed a locked gate between the POD station and the hotel itself and charges you 7 pounds each time you go in or out. Needless to say, everything else also costs extra. The property itself could really do with updating, the common areas and rooms are in a poor condition (loose tiles in bathroom, drawers that do not open, etc.). And no elevator. Cleanliness so-so. About the only nice thing is the view of the runways from the breakfast room, but that hardly makes up for the rest.
Refurbishment needed.
This hotel is a dump! It’s smelly, and there are stains on the carpet throughout. There’s no elevator, the furniture looks like it was bought at a flea market 50!years ago! Breakfast is not included in the rate, and they charge for using the shuttle pod to and from the airport. Also, the shuttle pod does not work 24/7. The rooms have no USB charging, and no refrigerator, and the refrigerator in the lobby only has warm drinks! While I paid to stay at this hotel, I wouldn’t go back even if it were free!
I have stayed here before. The property is older but the rooms and staff are nice. Could use a facelift but overall a convenient place to stay.
Very helping staff .
The Breakfast is really good. and easy to get if you use a bus. They had "Pods" unfortunately they were closed because of covid. The service was really good, very friendly and helpful, nice beds and great view.
While the place was quite clean, the staff were unfriendly and not welcoming. They were not accommodating and customers seemed an inconvenience to them. The restaurant’s food was unappetizing and expensive for what they served.
I was disappointed that there was no USB port for charging my phone in the room. As a traveler from USA, I did not find something that I could allow for phone charging. Glad I brought a portable supply source. One can hardly travel without accessing the internet to check for messages, etc. The phone needs charging whenever possible. I wanted to take advantage of the restaurant but to assure the 3 hour in advance at airport, I had to not take advantage of that amenity. It would have been helpful to have times posted on the website for the amount of time the Hoppa Bus took to get to each of the terminals. Had to call to get the information and then it was stated to be 45 minutes to Terminal 3 rather than the 20 minutes it actually took. You can take a different bus from the airport to this site, but I was dropped off in a dark parking lot in the rain. The gate was opened for me, but in the cold rainy night, expected a lighted welcoming access gate (it was not the front entrance I was dropped off at) Thankfully did get in and didn't have to walk all the way around the property to get in the front. Better lighting and information would have been appreciated in advance.
Will not stop again. Pod not working,I can understand but driver of replacement bus tried to be funny and when I asked if he was replacement Pod he said; "no I am a bus driver !!!" He was really awkward and kept trying to say he could not really take me to hotel as I did not have a car ????
Breakfast. Terminal 5 Pods
Located in Heathrow Villages, Thistle London Heathrow T5 is 3.1 mi (4.9 km) from Stockley Park and within a 10-minute drive of London Motor Museum. This 266-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.
This hotel serves as home to a bar, along with a restaurant that specializes in Modern European cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a English breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
Guests can expect free WiFi and LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Coffee makers, safes, and phones are other standard amenities.
Thistle London Heathrow T5 features free WiFi in public areas, meeting rooms, and a conference center. Self parking is available for GBP 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a terrace.
Great for an overnight stay to catch our plane the next day. Pods were a convenient and fun experience getting from Terminal 5 to the hotel and back.
I strongly recommend picking another hotel and Heathrow - there are plenty of options at a similar price point. The hotel is very dififcult to reach, you have to go to T5 and then take a POD to a parking lot. To top it all, the hotel has installed a locked gate between the POD station and the hotel itself and charges you 7 pounds each time you go in or out. Needless to say, everything else also costs extra. The property itself could really do with updating, the common areas and rooms are in a poor condition (loose tiles in bathroom, drawers that do not open, etc.). And no elevator. Cleanliness so-so. About the only nice thing is the view of the runways from the breakfast room, but that hardly makes up for the rest.
Dear Jussi,Thank you for completing our survey. We are glad that you found the location convenient for easy transport to the airport via the Pod. The hotel has access to the POD as agreed by the Airport this access is chargeable and we have negotiated the lowest charge possible. The hotel pays 7.00 per person per journey to the operator, the facility is a huge advantage for the hotel as we are able to offer a quick direct connection. However we do not profit directly from the journey sales these are all collected on behalf of the operator. We are working hard to improve the standard of the rooms, facilities and service. We understand your hesitation to return to the hotel, however, we do hope to welcome you back again in the future to demonstrate a better experience. Kind regards,Guest relation team member
Refurbishment needed.
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.
This hotel is a dump! It’s smelly, and there are stains on the carpet throughout. There’s no elevator, the furniture looks like it was bought at a flea market 50!years ago! Breakfast is not included in the rate, and they charge for using the shuttle pod to and from the airport. Also, the shuttle pod does not work 24/7. The rooms have no USB charging, and no refrigerator, and the refrigerator in the lobby only has warm drinks! While I paid to stay at this hotel, I wouldn’t go back even if it were free!
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.
I have stayed here before. The property is older but the rooms and staff are nice. Could use a facelift but overall a convenient place to stay.
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.
Very helping staff .
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future
The Breakfast is really good. and easy to get if you use a bus. They had "Pods" unfortunately they were closed because of covid. The service was really good, very friendly and helpful, nice beds and great view.
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.
While the place was quite clean, the staff were unfriendly and not welcoming. They were not accommodating and customers seemed an inconvenience to them. The restaurant’s food was unappetizing and expensive for what they served.
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.
I was disappointed that there was no USB port for charging my phone in the room. As a traveler from USA, I did not find something that I could allow for phone charging. Glad I brought a portable supply source. One can hardly travel without accessing the internet to check for messages, etc. The phone needs charging whenever possible. I wanted to take advantage of the restaurant but to assure the 3 hour in advance at airport, I had to not take advantage of that amenity. It would have been helpful to have times posted on the website for the amount of time the Hoppa Bus took to get to each of the terminals. Had to call to get the information and then it was stated to be 45 minutes to Terminal 3 rather than the 20 minutes it actually took. You can take a different bus from the airport to this site, but I was dropped off in a dark parking lot in the rain. The gate was opened for me, but in the cold rainy night, expected a lighted welcoming access gate (it was not the front entrance I was dropped off at) Thankfully did get in and didn't have to walk all the way around the property to get in the front. Better lighting and information would have been appreciated in advance.
Thank you for your review. We are sorry to hear that the hotel stay was not upto your expectations. We are working hard to improve the standard of the rooms and facilities and assure you that your comments has been taken into consideration.
Will not stop again. Pod not working,I can understand but driver of replacement bus tried to be funny and when I asked if he was replacement Pod he said; "no I am a bus driver !!!" He was really awkward and kept trying to say he could not really take me to hotel as I did not have a car ????
Thank you so much for the Feedback however the PODs are not run or managed by the hotel. However I will forward your comments to the BAA.
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards.