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Recent guest reviews

Very helping staff .

The Breakfast is really good. and easy to get if you use a bus. They had "Pods" unfortunately they were closed because of covid. The service was really good, very friendly and helpful, nice beds and great view.

While the place was quite clean, the staff were unfriendly and not welcoming. They were not accommodating and customers seemed an inconvenience to them. The restaurant’s food was unappetizing and expensive for what they served.

I was disappointed that there was no USB port for charging my phone in the room. As a traveler from USA, I did not find something that I could allow for phone charging. Glad I brought a portable supply source. One can hardly travel without accessing the internet to check for messages, etc. The phone needs charging whenever possible. I wanted to take advantage of the restaurant but to assure the 3 hour in advance at airport, I had to not take advantage of that amenity. It would have been helpful to have times posted on the website for the amount of time the Hoppa Bus took to get to each of the terminals. Had to call to get the information and then it was stated to be 45 minutes to Terminal 3 rather than the 20 minutes it actually took. You can take a different bus from the airport to this site, but I was dropped off in a dark parking lot in the rain. The gate was opened for me, but in the cold rainy night, expected a lighted welcoming access gate (it was not the front entrance I was dropped off at) Thankfully did get in and didn't have to walk all the way around the property to get in the front. Better lighting and information would have been appreciated in advance.

Will not stop again. Pod not working,I can understand but driver of replacement bus tried to be funny and when I asked if he was replacement Pod he said; "no I am a bus driver !!!" He was really awkward and kept trying to say he could not really take me to hotel as I did not have a car ????

Breakfast. Terminal 5 Pods

Slow staff. Seemed confused with everything going on around them. Room was ok. Bathroom clean but needs work.

The place is a dump. They'll charge you extra for everything - breakfast, airport shuttle.

Very happy with full range of services. The hotel was clean and quiet

The hotel location is very convenient and good for people who need sleepover for transfer flight.

Prompt attendance by staff . The property is well maintained and the location and proximity to the airport is good

Very convenient. Especially the pod to Heathrow terminal 5

At the airport but was quiet and had a wonderful staff

The T5 Pod shuttle means this hotel is within 5 mins of Heathrow Terminal 5. If you’re traveling during rush hour to get to the airport, you need to stay here.

It’s a tired. Nevertheless, a perfectly good option for a pre-T5-travel overnighter.

what we did not like was they had no record of our reservation even though we had a conformation number , had to find another hotel, will be asking for a refund when we arrive home.

Bath Road, Longford West Drayton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center
  • Concierge services

Located in Heathrow Villages, Thistle London Heathrow T5 is within a 15-minute drive of Royal Holloway, University of London and Eton College. This 266-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Modern European cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Coffee makers, safes, and phones are other standard amenities.


Property features

Thistle London Heathrow T5 features free WiFi in public areas, a conference center, and a business center. Self parking is available for GBP 12.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include coffee/tea in a common area, express check-in, and a terrace.

Room options

Standard Double Room

1 Double Bed | Sleeps 2

Family Room

3 Twin Beds | 1 Twin Bed and 1 Double Bed | Sleeps 3

Executive Double Room, 1 King Bed

1 King Bed | Sleeps 4

Deluxe Double Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Thistle London Heathrow T5

Everyone (15) Couples (4) Family (9)
5
Partner Couples

Very helping staff .

By on Jul 12, 2022

Review comment responded on Jul 14, 2022

Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future

5
Family

The Breakfast is really good. and easy to get if you use a bus. They had "Pods" unfortunately they were closed because of covid. The service was really good, very friendly and helpful, nice beds and great view.

By on Jun 25, 2022

Review comment responded on Jun 25, 2022

Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

2
Family

While the place was quite clean, the staff were unfriendly and not welcoming. They were not accommodating and customers seemed an inconvenience to them. The restaurant’s food was unappetizing and expensive for what they served.

By on Apr 9, 2022

Review comment responded on Apr 9, 2022

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.

4
Everyone

I was disappointed that there was no USB port for charging my phone in the room. As a traveler from USA, I did not find something that I could allow for phone charging. Glad I brought a portable supply source. One can hardly travel without accessing the internet to check for messages, etc. The phone needs charging whenever possible. I wanted to take advantage of the restaurant but to assure the 3 hour in advance at airport, I had to not take advantage of that amenity. It would have been helpful to have times posted on the website for the amount of time the Hoppa Bus took to get to each of the terminals. Had to call to get the information and then it was stated to be 45 minutes to Terminal 3 rather than the 20 minutes it actually took. You can take a different bus from the airport to this site, but I was dropped off in a dark parking lot in the rain. The gate was opened for me, but in the cold rainy night, expected a lighted welcoming access gate (it was not the front entrance I was dropped off at) Thankfully did get in and didn't have to walk all the way around the property to get in the front. Better lighting and information would have been appreciated in advance.

By , from Des Moines on Jan 2, 2022

Review comment responded on Jan 7, 2022

Thank you for your review. We are sorry to hear that the hotel stay was not upto your expectations. We are working hard to improve the standard of the rooms and facilities and assure you that your comments has been taken into consideration.

1
Everyone

Will not stop again. Pod not working,I can understand but driver of replacement bus tried to be funny and when I asked if he was replacement Pod he said; "no I am a bus driver !!!" He was really awkward and kept trying to say he could not really take me to hotel as I did not have a car ????

By on Dec 29, 2021

Review comment responded on Jan 3, 2022

Thank you so much for the Feedback however the PODs are not run or managed by the hotel. However I will forward your comments to the BAA.

5
Family

Breakfast. Terminal 5 Pods

By on Oct 25, 2021

Review comment responded on Nov 8, 2021

Thank you so much for your feedback. We really appreciate your time and effort on scoring our hotel.

5
Everyone

By on Sep 22, 2020

Review comment responded on Sep 22, 2020

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

3
Everyone

By on Mar 16, 2020

Review comment responded on Mar 16, 2020

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

3
Partner Couples Business Business

Slow staff. Seemed confused with everything going on around them. Room was ok. Bathroom clean but needs work.

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Thank you for your review. We are glad you found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We do hope to welcome you back to the hotel again in the future.

5
Everyone

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

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