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Recent guest reviews

Closeness to Terminal 5 -- TV did not work well -- no safety rails in the shower!!

The spot was open only for another 40 minutes and they wanted to charge me 30 pounds

I loved everything in that hotel, staff where everywhere, courtois and very clean place with great restaurants

We always enjoy staying at this hotel everybody is very nice and cordial with us. We tried Tea 5 this time the food was great and our server, Sylvia was very helpful and pleasant to talk with. She is an asset to your hotel.

it was close to Terminal 5, very convenient. We were not pleased when someone tired to enter our room at 7:00 in the morning, good thing the latch was in place. It was not housekeeping!!!

comfortable beds; no seats for two persons in double rooms; spa facilities difficult to book after arrival, as empty time slots few; has wheel chairs for seniors with walking disabilities; easy walking access to T5 at LHR;great breakfast buffet;discount if booked using on line discounters; can pay local GBP currency on arrival if booking from overseas.

Never disappointed with the location and stay at the Sofitel London Heathrow!

Would have appreciated bottle water as we received in another hotel. Baggage drop was not available as the computer wasn't working. Too far to Terminal 3.

Perfect location for the airport! The BA check in counter in the lobby is a sterling idea! Facilities are a bit dated

Terminal 5 West Drayton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Health club

Located in Hillingdon, Sofitel London Heathrow is 5.9 mi (9.4 km) from Stockley Park. This 605-room, 5-star hotel has 2 restaurants, a full-service spa, and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All of Sofitel London Heathrow's 605 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests staying at Sofitel London Heathrow enjoy access to a full-service spa, a health club, and a spa tub. If you drive, self parking is GBP 18.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Junior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Luxury Room, 1 King Bed

1 King Bed | Sleeps 3

Luxury Room, 1 King Bed (with lounge access)

1 King Bed | Sleeps 3

Guest reviews for Sofitel London Heathrow

Everyone (66) Couples (53) Business (28) Family (32) Other (15) Friends (3)
5
Family

Closeness to Terminal 5 -- TV did not work well -- no safety rails in the shower!!

By on Mar 1, 2020

Review comment responded on Mar 1, 2020

Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team

4
Business Business

The spot was open only for another 40 minutes and they wanted to charge me 30 pounds

By on Feb 25, 2020

Review comment responded on Mar 5, 2020

Dear guest , Thank you very much for your review . If you could give us more details I would be happy to investigate your concern. Thank you

4
Everyone

By on Jan 20, 2020

Review comment responded on Jan 22, 2020

Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team

5
Business Business

I loved everything in that hotel, staff where everywhere, courtois and very clean place with great restaurants

By on Jan 20, 2020

Review comment responded on Jan 24, 2020

Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team

4
Everyone

By on Nov 17, 2019

Review comment responded on Nov 18, 2019

Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team

4
Everyone

By on Oct 30, 2019

Review comment responded on Nov 1, 2019

We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

5
Everyone

By on Oct 10, 2019

Review comment responded on Oct 19, 2019

Good Afternoon. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

5
Partner Couples Family

We always enjoy staying at this hotel everybody is very nice and cordial with us. We tried Tea 5 this time the food was great and our server, Sylvia was very helpful and pleasant to talk with. She is an asset to your hotel.

By , from Newport Oregon USA on Sep 22, 2019

Review comment responded on Sep 24, 2019

Dear normanjones, Thank you very much for your kind feedback following your recent stay at Sofitel London Heathrow. It is a pleasure to note that you had an enjoyable overall stay with us and our highlighted facilities met your expectations. Sylvia will certainly be delighted with these lovely comments We thank you for your lovely comments and look forward to welcoming you back soon. Kind regards, Guest Relations Team Sofitel London Heathrow

5
Everyone

By on Sep 16, 2019

Review comment responded on Sep 16, 2019

Dear Valued Guest, Thank you very much for your kind feedback following your recent stay at Sofitel London Heathrow. It is a pleasure to note that you had an enjoyable overall stay with us and our highlighted facilities met your expectations. We thank you for your lovely comments and look forward to welcoming you back soon. Kind regards, Guest Relations Team Sofitel London Heathrow

5
Everyone

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Dear Valued Guest, Thank you very much for your kind feedback following your recent stay at Sofitel London Heathrow. It is a pleasure to note that you had an enjoyable overall stay with us and our highlighted facilities met your expectations. We thank you for your lovely comments and look forward to welcoming you back soon. Kind regards, Guest Relations Team Sofitel London Heathrow

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