Always a great stay at this hotel attached to Terminal 5. Having SIXT car rental here makes it incredibly easy to rent and return a car. No criticisms. Even the pillows are perfect!
Abominable
What a great airport hotel. The best.
Great for a night layover at Heathrow - was very convenient - and quiet!
A nice hotel with only 20 or so rooms. The rooms are clean and comfortable. Walking distance from Victoria station and dining/shopping options.
First time staying after 8 years and it appears nothing has changed during this time—which is not a good thing. Hotel is very much in needed of refurbishment. Clean and good beds as well as convenient but that’s it. Staff pretty mediocre —said they’d send housekeeping but never did. Sad! Probably wouldn’t come back.
Everything was great except the service at the restaurant Viviré which is basically your only option for dinner.
Will stay again.
Could not beat the connivence and location next to the airport and subway system. The Room was very nice but had to have mnt come and fix non working outlets. So close to the airport, one would expect to hear airplane noise. Very quiet and cozy. Bathroom was clean and well stocked. The hotel is looking dated and thought quite pricey for the connivence. Had to go 2 floors up and across a long hallway for ice. Not sure why there was no ice machine on the first floor or if there was it was well hidden.
I have high expectations when i go to a Sofitel, so i am sad they weren't met. Mainly the staff, starting with Reception desk which even at 10 pm i had to wait. Asked about dining options and was told they close at 10:30, so i asked if that meant we were too late or we should hurry, and she just repeated the phrase. Room service slow to answer and meal took 40 minutes to arrive. The room was fine though aircon cutting out when not in the room meant slightly smelly on coming back to it. All in all a disappointment
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Very convenient to the airport. I paid extra for a” luxury room “ and it was dirty and the bathroom door didn’t work or lock. A shared my concern with the staff and hits reaction was “oh.. thanks!” Seems like they hear it often.
Nice to be able to walk to the hotel from the terminal. Nice receptionist and comfortable beds.
Restaurants were being used for private parties and needed reservation for other restaurant. Bar was the only place to eat. Too many "gadget" things in the room needing explanation. No one said you had to leave your key in a slot at the front door in order for the lights to work.
Staff was helpful
perfect location to Heathrow's international terminal. convenient to get to and great access to Heathrow for our departure the next morning. The happy hour and breakfast were great and worth the additional cost. My daughters have celiacs (gluten allergy) and the breakfast restaurant (Vivre) was outstanding. They prepared them gluten free bread in a separate area and made sure they knew exactly which food items they could have (clearly marked for allergens) - overall outstanding stay and perfect location for access to Heathrow.
Located in Heathrow Villages, Sofitel London Heathrow is within a 10-minute drive of popular attractions such as Magna Carta Monument and Airport Bowl. This 605-room, 5-star hotel has 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Vivre, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with English breakfast, available for a fee from 6 AM to 10:30 AM.
21-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Refrigerators, free newspapers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Guests staying at Sofitel London Heathrow enjoy a 24-hour gym, a sauna, and free WiFi in public areas. If you drive, self parking is GBP 35.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include conference space, a business center, and express check-in.
Always a great stay at this hotel attached to Terminal 5. Having SIXT car rental here makes it incredibly easy to rent and return a car. No criticisms. Even the pillows are perfect!
Dear Robert, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Abominable
Dear Ernesto, Thank you for your recent review. Please could you provide more feedback on your recent stay, so we can best investigate and provide a response. Kind regards Mohammed Serhan Hotel Manager
What a great airport hotel. The best.
Dear Gary, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager
Dear Larry,Thank you for your review.We look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager
Great for a night layover at Heathrow - was very convenient - and quiet!
Dear Todd, thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed you recent stay and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
A nice hotel with only 20 or so rooms. The rooms are clean and comfortable. Walking distance from Victoria station and dining/shopping options.
Dear Mason, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
First time staying after 8 years and it appears nothing has changed during this time—which is not a good thing. Hotel is very much in needed of refurbishment. Clean and good beds as well as convenient but that’s it. Staff pretty mediocre —said they’d send housekeeping but never did. Sad! Probably wouldn’t come back.
Dear Matthew, thanks for your review, we are pleased you enjoyed your overall stay. Several changes and initiatives have already taken places some of which are not always visible, we are currently planning for refurbishment some time next year. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
Everything was great except the service at the restaurant Viviré which is basically your only option for dinner.
Dear Alvaro, thanks for your review, we hope you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.
Will stay again.
Dear Szu Cheng, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manage
Dear Alba, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager