I love the property. Besides the location, the property itself is great.

Showers flood all the time and if you do not get extra towels the room will flood

Loved the location, near Picadilly, Green Park station, great restaurants.

Worked out pretty well. Location was good. Would recommend upgrading the room.

Great location for everything in London. Everyone who works there is very friendly and accommodating. I look forward to staying there again.

The hotel is clean and located in a very good place , a lot of walk by cafeterias and 5 star restaurants.

At check in the hotel staff advised that I would have to pay another £700 to secure a "family room" even though I expressly defined the need for two beds (as I traveled with my daughter) when I booked. The "family room" bathroom had a tiny sink and zero storage. The most disappointing on line booking ever.

Great Location, Very professional staff. Room somewhat on the small size consideriing price, although very nice decor. Main bar only served one beer, no draft. Resturant bar only served three, no draft either, however room service had at least ten to choose from.

really enjoyed our stay.We had to switch rooms a few times in the beginning,since our room was not to the liking of my wife.chic crowd added to the cool trendy atmosphere.Concierge was great.Great location,near very lively niightlife and clubs.We did see Katy Perry in the neighborhood,and that was cool.

Stayed for one night. Chosen for the location, which is very convenient. Service was excellent and the room was perfect. Would definitely stay again.

Hotel room was a good size and bed was very comfortable. This hotel is very comparable to 5 star hotels in the US. Hotel is located 1.5 blocks from the Underground that connects to 2 Lines (Picadilly and Jubilee) so it is very convenient to get around. Walking distance to shopping, restaurants, Hyde park, and Buckingham palace. We enjoyed a nice meal at Langdon's a block away. Across the street there is a grocery store to buy any necessities.

The location is great. But I heard so many "I'm sorry, but there's nothing we can do" until we finally got to check- into our room at 3:30 pm!!! Shower time is messy. The bathroom is extremely small, NO rugs on the floor, the shower spills all over the place. The shampoo destroys you hair. Make sure you take your own. Hairdryer so, so. It's pretty run down considering it went through renovation recently. If you're going to spend all day out in the street, it is ok.

A Hotel at this location can be much better. It needs to understand that location and a busy recepton is not the only ingredients of a good hotel. From non working / crowded lifts whihc were neither smooth nor clean to rooms in which you can hear the whole hotel talk and walk to towels in the bathrooms which are over used and over worked to a large room with dirt carpets to no proper working table / desk. there were a lot of issues whihc need working. The reception did not have computers running when i checked in so I had to provide them with all booking details.

When the quality of a hotel is so bad that it motivates one to write about it for the first time, you know you are dealing with a problem. I arrived off a trans Atlantic flight earlier than the allotted check-in times and was told no rooms were available. That is fair and understandable, but the promise to follow up with me when they did come available never materialized. Front desk attitude was aloof...and left me feeling like I was doing the hotel a favor by gracing them with my presence. Porters, when I did eventually get a room, took forever to deliver my bags. Rooms were tiny and expensive, probably a casualty of London, but furniture was cheap and the sense of luxury diluted by the poor quality. Televisions small too, entertainment selection dated. The hotel's strategy is modern chic with a minimalist style but ends up being modern disaster with a bad attitude.

Great Service.

the hotel is one block from green park metro station, on the picadilly line. we arrived at 11:30AM, after an overnight flight from the US. We got a room immediately. the bed was very comfortable, and the bathtub very big, and filled quickly. lots of hot water. we got a "bed and breakfast" rate--the breakfast was amazing. there were free computers in the business room

For European hotel rooms, these were very nice; however, they do not compare to a 5-star hotel in, for example, NYC, so don't expect the hotel to knock your socks off. The rooms are small, adequately equipped, but hardly luxurious. The staff is accommodating, but for the best service you must dress up. The area is quiet, yet just a block away from the bustle of Picadilly, Knightsbridge, Buckingham Palace, and a few blocks more to Trafalgar Square. Really great location for tourists! And if you like to shop, this is close to Bond Street, Oxford Street, Fortnam & Mason, the Burlington Arcade, Picadilly, Saville Row--you name it, it's close to the Mayfair. The food in the restaurant and bar was very, very good, including afternoon tea, but the staff seemed short-handed most of the time and could not handle the service when more than 1/2 full of diners. If you are able to get the breakfast buffet and afternoon tea included in the cost of your room, do it! It's a good deal. There is a Sainsbury (grocery store) just across the street where you can pick up snacks, sandwiches, beer and wine, etc. There is a tube stop (Green Park) conveniently located just around the corner. You can also hop on one of the bus tours at that location, which is handy. All in all, a good place to stay, although I would NOT recommend it for younger children (under 10). Our children were 12 and 16 and loved it.