Skip to main content
Beginning of main content

Park Plaza Westminster Bridge London

4.0 out of 5.0

Recent guest reviews

Worst hote ever bathroom was not functioning toilet was on all night couldn't sleep. Save your money

Housekeeping had to ask to replace items Like coffee and wash cloths Every thing else was fine

Upon check-in we were told we would have a two hour wait for our room since it was being cleaned. After walking around London for near three hours we returned to the hotel and the room was still not ready. Upon entry to the room it smelled of urine, there was dust on the furniture and the carpet stained. Housekeeping came back to clean the carpet while we were out and when we came back to the to the room the overwhelming smell of lemon cleaner caused my friend to begin having an asthma attack. Not a good experience at all. For over 1300.00 for two nights I expected much better. I would never recommend this hotel to anyone.

Hotel staff looks unhappy, angry all the time, they never smile. One of the staff was harassing me and was followed me because I couldn't show my room card keys, I complaint to the personal to the hotel and they was agree with that man and said was for security reasons. I let them know that anyone can carry a card key and enter to the hotel during any time and they wont know if they are terrorist, delinquent or prostitute like they make me feel (dressing with tennis shoes, long jeans, tshirt and not make cover at all). If any one have a better experience with that hotel, I personally congratulated them because I didn't. So horrible and embarrassing moment.

Very nice hotel, location was amazing the staff was very helpful, breakfast was great. I will definitely recommend this hotel and will definitely stay again in this hotel.

Great location. You can walk to big ben and london eye. Some details of cleaning and shower but in general was ok

The rates were very high, maybe not by London standards but certainly by mine. Still, the location was perfect. Walking distance to most of the main attractions.

Perfect place to stay for our 12 day visit to London!

Located very close to a number of London attractions as well as restaurants and pubs. The staff are very friendly and helpful.

Overall, my husband and I had a great experience with this hotel. It was perfectly placed in Westminster near the London Eye, Houses of Parliament, Westminster Abbey and other sites, which were all within walking distance. We were also a block away from Hop on and Off tours as well as the city buses. Couldn't have asked for a better location. Staff was friendly and the room was nice. My only issues were that the fire alarm went off not as a test or actual fire so several people from my floor went down unnecessarily at around 5am. Management did not offer any compensation for the inconvenience which caused us to sleep in much of our last day in London.

Their "king" size beds that are advertised,are actually a U.S. "full" size bed.

Nice hotel, great location since its walking distance from Parliament, Big Ben and Waterloo Station. I thought it was a bit too pricey for the room size and just for the view. Plus there was construction and painting in the hall...not really a great experience if youre staying there at the time. But if past that, it was nice and comfortable. Very nice indoor and sushi restaurant. Very friendly and informative staff and the room though clean i thought was a bit too trendy and dark. Too many dark colors. I would give 3.9/5 rating. (The room colors)

Great first international trip with kids. Perfect location

Walked to many sights, Imperial War Museum, The Abbey, Parliament, The Eye, Churchill War Rooms, Trafalgar Square and many good restaurants! Perfect hotel with great bar and lounge. Exceptional breakfast buffet! Staff is remarkable! Would stay again and would recommend to all!

perfect location, internet very fast and beautiful hotel

Would be a perfect 5, except that the concierge was less than useful. His feedback actually cost me money in his efforts to sell partner services for a tour. For this trip, I brought my grandmother and two aunts (87yo, 70, & 67). I had knowledge of the Original Tour and knew that it has lots of buses running, limited wait and multiple routes available for a view of the city. The concierge (M), after a splendid attempt at condescension, deigned to give me the feedback that I could do the Big Bus tour because they're the same. I noted my concerns, he assured me that we would be fine. After my grandmother stood for 20 minutes in the chill and watched 3 of the OT buses pass by, I broke down and purchased a second set of tickets on site bc the next BB wasn't expected for yet another 10 - 15 minutes. $220 pounds in less than 30 minutes. Half of it a total waste.

Everything was great until we were asked to evacuate the building on a cold morning because of the fire alarm activation. The website also did not mention anything about self parking and the only parking available was through a valet service.

Overall the hotel was wonderful. There we miscellaneous and minor issues with our room but it didn't deter us from having a great time. Hotel is beautiful, staff very professional and very Kind as well as helpful...would stay there again...

Location is very nice and the staff was helpful. However, I wasn't pleased with the room and amenities.

Comfortable bed, large room and bathroom (especially for London). Great location, right at the Eye and across the bridge from Big Ben and Westminster.

Room options

Superior Double Room, 1 King Bed

King 1 | Sleeps 2

Superior Room (Atrium Facing)

King 1 | Sleeps 2

Family Room, 1 King Bed (Studio)

King 1 | Sleeps 4

Superior Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Guest reviews for Park Plaza Westminster Bridge London

Everyone (34) Couples (23) Business (4) Students (1) Family (23) Friends (5) Other (5)
1

dirty rooms

Everyone

Worst hote ever bathroom was not functioning toilet was on all night couldn't sleep. Save your money

By on Sep 19, 2017

Review comment responded on Sep 23, 2017

Thank you for sharing your feedback. I am truly sorry that you encountered some difficulties during your stay. I have shared your comments with our Executive Head Housekeeper.

5

nice hotel good location

Everyone

Housekeeping had to ask to replace items Like coffee and wash cloths Every thing else was fine

By on Aug 27, 2017

Review comment responded on Sep 23, 2017

Thanks for sharing your feedback

2

great location. overly priced, dirty room.

Everyone

Upon check-in we were told we would have a two hour wait for our room since it was being cleaned. After walking around London for near three hours we returned to the hotel and the room was still not ready. Upon entry to the room it smelled of urine, there was dust on the furniture and the carpet stained. Housekeeping came back to clean the carpet while we were out and when we came back to the to the room the overwhelming smell of lemon cleaner caused my friend to begin having an asthma attack. Not a good experience at all. For over 1300.00 for two nights I expected much better. I would never recommend this hotel to anyone.

By , from New York on Aug 1, 2017

Review comment responded on Sep 24, 2017

Thank for sharing your review, I am sorry that your friend was not feeling well. Thanks for sharing your feedback.

1

unhappy staff!

Everyone

Hotel staff looks unhappy, angry all the time, they never smile. One of the staff was harassing me and was followed me because I couldn't show my room card keys, I complaint to the personal to the hotel and they was agree with that man and said was for security reasons. I let them know that anyone can carry a card key and enter to the hotel during any time and they wont know if they are terrorist, delinquent or prostitute like they make me feel (dressing with tennis shoes, long jeans, tshirt and not make cover at all). If any one have a better experience with that hotel, I personally congratulated them because I didn't. So horrible and embarrassing moment.

By , from USA on Jul 15, 2017

Review comment responded on Jul 29, 2017

Thank you for taking the time to share your review, we appreciate your feedback.

5

centrally located

Everyone

Very nice hotel, location was amazing the staff was very helpful, breakfast was great. I will definitely recommend this hotel and will definitely stay again in this hotel.

By , from los angeles on Jul 11, 2017

Review comment responded on Jul 29, 2017

Thank you for taking the time to share your review, we appreciate your feedback.

4
Everyone

Great location. You can walk to big ben and london eye. Some details of cleaning and shower but in general was ok

By , from cancun mexico on Jul 10, 2017

Review comment responded on Jul 29, 2017

Suat

4

great location and staff, very expensive

Everyone

The rates were very high, maybe not by London standards but certainly by mine. Still, the location was perfect. Walking distance to most of the main attractions.

By on Jul 1, 2017

Review comment responded on Jul 29, 2017

Thank you for taking the time to share your review, we appreciate your feedback.

4

location, location, location!

Families

Perfect place to stay for our 12 day visit to London!

By , from Memphis, TN on Jun 15, 2017

Review comment responded on Jun 20, 2017

Thanks for choosing Park Plaza Westminster for your London vacation, it was a pleasure looking after you.

5

very nice hotel

Everyone
View from 12 floor

Located very close to a number of London attractions as well as restaurants and pubs. The staff are very friendly and helpful.

By on Jun 2, 2017

Review comment responded on Jun 5, 2017

Thanks for your wonderful review and great picture.

4

nice hotel close to attractions & transportation

Everyone

Overall, my husband and I had a great experience with this hotel. It was perfectly placed in Westminster near the London Eye, Houses of Parliament, Westminster Abbey and other sites, which were all within walking distance. We were also a block away from Hop on and Off tours as well as the city buses. Couldn't have asked for a better location. Staff was friendly and the room was nice. My only issues were that the fire alarm went off not as a test or actual fire so several people from my floor went down unnecessarily at around 5am. Management did not offer any compensation for the inconvenience which caused us to sleep in much of our last day in London.

By , from Indianapolis, IN on May 14, 2017

Review comment responded on May 25, 2017

Thanks for sharing your feedback, its greatly appreciated.