The breakfast was very good, but the bad thing is that it was very cold and I warned many times that the heating was not working, but they never solved the problem
This is a terrible hotel. I’ve stayed in London dozens of times and this hotel really stands out for its rude and unhelpful staff. I was booked here for work for 14 days. I got endless loud nights of people partying, screaming, fighting, as well as people who would beat and sleep with their prostitutes I was once interpreted at 11pm by staff who were nearly beating down the door because I was taking a long shower and the steam had triggered their internal sensors. What place has fire alarms that react to a small amount of steam from another room? Not smoke Cleanliness is poor. Often towels or garbage left in halls and not immediately picked up by staff. Halfway through my stay I they cleaned the room and left me towels that had BLOOD on them. Revolting when I brought this to they attention: no apology. No offer of any sort as a gesture of good will. They ran fire alarms TWICE without any notification to guests. I ran out of there in genuine concern Manager when asked about it was rude and walked away. Once it disrupted a business meeting. Once I was sleeping and woke to it It’s a mediocre place with bad staff also worth noting there are so many better hotels in town geographically as well. This is by a so for tube station and otherwise not very convenient for many parts of town. Better. To stay at paddington if you need the rail. Or in soho if you need the neighborhood
surpassing expectations!!! Good customer service. Location, location, location!!!
Due to Covid-19 the hotel manager did not appear to be very nice. We had to leave early due to no fly zone implemented on Monday, so we had to leave on Sunday. He questioned this although it was national news. Conceirge was accommodating and very nice. Room super small with 2 beds very uncomfortable.
Located in London City Centre within a 5-minute walk of Hyde Park, Corus Hyde Park Hotel is within a mile (2 km) of other popular attractions like Oxford Street. This 389-room, 4-star hotel welcomes guests with conveniences like 2 restaurants, 24-hour room service, and free in-room WiFi.
Enjoy dining at the hotel's 2 onsite restaurants: Bel Canto offers relaxing garden views; The Brasserie specializes in local and international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a English breakfast is served for a fee on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and 26-inch flat-screen TVs with digital channels. Bathrooms have hair dryers, free toiletries, and slippers. Other standard amenities include coffee makers, safes, and ironing boards.
Guests of Corus Hyde Park Hotel enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a library, express check-in, and express check-out.
The breakfast was very good, but the bad thing is that it was very cold and I warned many times that the heating was not working, but they never solved the problem
This is a terrible hotel. I’ve stayed in London dozens of times and this hotel really stands out for its rude and unhelpful staff. I was booked here for work for 14 days. I got endless loud nights of people partying, screaming, fighting, as well as people who would beat and sleep with their prostitutes I was once interpreted at 11pm by staff who were nearly beating down the door because I was taking a long shower and the steam had triggered their internal sensors. What place has fire alarms that react to a small amount of steam from another room? Not smoke Cleanliness is poor. Often towels or garbage left in halls and not immediately picked up by staff. Halfway through my stay I they cleaned the room and left me towels that had BLOOD on them. Revolting when I brought this to they attention: no apology. No offer of any sort as a gesture of good will. They ran fire alarms TWICE without any notification to guests. I ran out of there in genuine concern Manager when asked about it was rude and walked away. Once it disrupted a business meeting. Once I was sleeping and woke to it It’s a mediocre place with bad staff also worth noting there are so many better hotels in town geographically as well. This is by a so for tube station and otherwise not very convenient for many parts of town. Better. To stay at paddington if you need the rail. Or in soho if you need the neighborhood
surpassing expectations!!! Good customer service. Location, location, location!!!
Thank you for the kind review, i will pass your comments onto the team. We look forward to welcoming you back once again in the future.
Due to Covid-19 the hotel manager did not appear to be very nice. We had to leave early due to no fly zone implemented on Monday, so we had to leave on Sunday. He questioned this although it was national news. Conceirge was accommodating and very nice. Room super small with 2 beds very uncomfortable.
Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park! We aspire to make every guest's stay satisfactory feeling them welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! We remain at your disposal and we hope to see you back to Corus Hotel Hyde Park in the future giving us another chance to improve the experience you received in the past. Kind regards, Guest Relations Manager
Thank you for taking your time to write the review of your recent stay at Corus Hotel Hyde Park! We are glad to learn your experience with us has been exceptional in every area! Looking forward to welcoming you back to Corus Hotel Hyde Park again. Kind regards, Guest Relations Team
Hi Ismael,Thank you for choosing Corus Hotel Hyde Park. Sorry to hear that you didn't have a smooth stay with us. We appreciate your feedback.