In all, the hotel was pretty good. It was very well located near train stations like the underground, Kings Cross station and St. Pancras. good food options in the hotel and in its surroundings as well. It would have been better if the rooms had air conditioning, which we really needed because it was warm, a mini fridge and a table to put out stuff on.
Rooms are not ventilated and also very noisy due to the traffic
It’s just a block away from Underground train which is very convenient.
I’m sure it’s a cultural thing, but the rooms were too warm with zero ventilation, no air conditioning and windows that barely opened. The tub was extremely high and slick. The handicapped features were placed in odd places inside the narrow tub. It was frightening to get out of the tub because it was so slick. They asked you to conserve on water, but though we used the hook on the door they took our towels everyday. The faucet in the sink sprayed all over the bathroom and the toilet flushed gallons of water. The housekeeping changed our bedding several times when it could have been reused. They didn’t provide wash cloths (flannels) so washing ones face was inconvenient, as was bathing. The people who work at the hotel were extremely cordial and went above and beyond to assure our comfort. Wency was extra helpful.
Too noisy at night due to some people in hotel. Good staff, clean room.
The only thing I did not like about this hotel are two things…. No fridge in room. Will only give you one “if” it’s for medical and no AC. you need to ask for a fan. We happened to be there in mid June and it was hot. Otherwise this is a really nice hotel.
Percy and his team worked diligently to resolve an issue with my reservation at checkin Breakfast buffet was ample but repetitive after a few days. The shower was great with excellent water pressure and heat.
The hotel is huge and it’s cheap and so everyone stays there. It was so loud and hot—could not sleep at all. How hard is it to buy fans?
Great location near Russell Square. Room was adequate for 3 people. Only concern is the bath tub which can be difficult to climb unto if u have any mobility issues and the shower head is not adjustable and is way above anyone’s head.
Very friendly staff
Nice location. A few minutes walk from British Museum. The Hop on hop off bus stops right outside the hotel. All staff I encountered were friendly and helpful. We had three twin beds and had enough room to maneuver around each other.
Nice location, near bus, tube, cafes, restaurants. In walking distance to many attractions. Reasonable price
In all, the hotel was pretty good. It was very well located near train stations like the underground, Kings Cross station and St. Pancras. good food options in the hotel and in its surroundings as well. It would have been better if the rooms had air conditioning, which we really needed because it was warm, a mini fridge and a table to put out stuff on.
Rooms are not ventilated and also very noisy due to the traffic
I apologize for the inconvenience caused by the lack of ventilation and noise disturbance due to traffic. We understand the importance of a comfortable and peaceful environment for our guests. We will take your feedback seriously and work towards finding a solution to improve the ventilation system and soundproofing in our rooms. Thank you for bringing this to our attention, and we appreciate your understanding. If there is anything else we can assist you with, please let us know.
It’s just a block away from Underground train which is very convenient.
That's fantastic to hear! Being just a block away from the Underground train station makes getting around the city much more convenient for you and easier to explore and navigate the area. I'm glad you found this aspect of your stay to be beneficial.
I’m sure it’s a cultural thing, but the rooms were too warm with zero ventilation, no air conditioning and windows that barely opened. The tub was extremely high and slick. The handicapped features were placed in odd places inside the narrow tub. It was frightening to get out of the tub because it was so slick. They asked you to conserve on water, but though we used the hook on the door they took our towels everyday. The faucet in the sink sprayed all over the bathroom and the toilet flushed gallons of water. The housekeeping changed our bedding several times when it could have been reused. They didn’t provide wash cloths (flannels) so washing ones face was inconvenient, as was bathing. The people who work at the hotel were extremely cordial and went above and beyond to assure our comfort. Wency was extra helpful.
Thank you for providing more details about your experience. I apologize for any discomfort caused by the lack of ventilation and air conditioning in the rooms. Your feedback regarding the windows and the design of the tub, particularly with regard to the placement of the handicapped features, is also noted. It's important for hotels to consider the safety and convenience of their guests, and your comments will certainly be helpful for us in making improvements. If there's anything else I can assist you with or if you have any further feedback, please don't hesitate to let me know. I'm here to assist you!
Thank you for your review
Too noisy at night due to some people in hotel. Good staff, clean room.
Thank you for your feedback
The only thing I did not like about this hotel are two things…. No fridge in room. Will only give you one “if” it’s for medical and no AC. you need to ask for a fan. We happened to be there in mid June and it was hot. Otherwise this is a really nice hotel.
Dear Suzanne,We appreciate you taking the time to provide feedback about your recent experience at the Royal National. We are happy to know that you had a good stay with us in general, and we really appreciate you for flagging up areas we can improve. Your feedback is essential in our effort to improve our service standards and it serves as motivation for our team in our effort to make sure every guest has a pleasant and comfortable experience. Again, thank you for sharing your comments, We hope to see you soon. All The Best, Iryna Khomyn Royal National Hotel
Thank you.
Percy and his team worked diligently to resolve an issue with my reservation at checkin Breakfast buffet was ample but repetitive after a few days. The shower was great with excellent water pressure and heat.
Dear Jason,Thank you for taking the time to share amazing feedback following your recent stay.We are glad to hear that our team especially Percy was diligent in resolving any issues you had with your reservation during check-in. It's important for us that our guests have a smooth and hassle-free experience. We will be sure to share your comments with the whole team which I am sure they will appreciate.Regarding breakfast, while we strive to provide ample options, we apologize if the variety became repetitive after a few days. We appreciate your feedback, and we will make sure to share it with the breakfast team for further improvement.Again, thank you for sharing your experience with us and we look forward to welcoming you soon.All the best,Jashanpreet KaurRoyal Natioanl Hotel
The hotel is huge and it’s cheap and so everyone stays there. It was so loud and hot—could not sleep at all. How hard is it to buy fans?
Dear Kate, Thank you for your feedback. Being based in Central London, we naturally do experience some noise levels. Regarding the fans, we do have fans available upon request, again.We have our front desk team available 24/7 and if you would have brought the issues mentioned to our attention we would do our best to rectify this for you. We are sorry you were not aware of it whilst in the house. Thank you. Kind regards, EditaAssistant Front Office Manager
Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found our location convenient, with easy access to train stations like the underground, Kings Cross station, and St. Pancras. We also appreciate your positive comments about the food options available both within the hotel and in the surrounding area.Regarding your suggestions, we understand the importance of air conditioning, especially during warmer weather. We apologize for any discomfort caused and will take your feedback into consideration for future improvements. Additionally, we appreciate your suggestion for a mini fridge and a table in the rooms. We will evaluate the feasibility of incorporating these amenities to enhance our guests' experience.We value your input and hope to have the opportunity to welcome you back in the future, providing an even better stay. If there is anything else we can assist you with, please feel free to let us know.