The hot tub room is relaxing.
THE ROOM TYPE I WAS GIVEN WAS NOT THE SAME AS THE PICTURES OF THE ROOM TYPE I BOOKED ON ORBITZ. I ADDRESSED THIS WITH THE FRONT DESK & WAS TOLD OTHER GUESTS HAVE MADE THE SAME COMPLAINT. LATER ON, I WANTED TO WATCH TV & SOME CHANNELS WERE NOT WORKING. I CALLED THE FRONT DESK & SPOKE WITH THE NIGHT MANAGER. I ASKED FOR THE GENERAL MANAGER’S CONTACT INFORMATION & THE NIGHT MANAGER GAVE ME THE CONTACT INFORMATION OF THE PERSON WHOM THE NIGHT MANAGER CLAIMED IS THE GENERAL MANAGER. THE CONTACT INFORMATION GIVEN WAS ACTUALLY FOR THE FRONT DESK MANAGER & NOT THE GENERAL MANAGER. I EVENTUALLY OBTAINED THE GENERAL MANAGER’S CONTACT INFORMATION, WHO OFFERED TO CHANGE MY ROOM THE DAY AFTER I CHECKED IN; HOWEVER, I ATTEMPTED TO ADDRESS THE ROOM TYPE ISSUE AT CHECK IN AS I DID NOT WANT TO BE INCONVENIENCED TO CHANGE ROOMS AT A LATER TIME, ESPECIALLY GIVEN THE MULTIPLE MEDICAL ISSUES I AM MANAGING. THE COMPUTER STATIONS & PRINTER IN THE BUSINESS CENTER WERE NOT FUNCTIONING DURING MY STAY & THERE WERE DOCUMENTS I WANTED TO PRINT. I WAS NOT GIVEN A WELCOME LETTER AT CHECK IN & ONLY FOUND OUT ABOUT THE WELCOME LETTER THE FOLLOWING DAY WHEN I WENT DOWN TO THE FRONT DESK TO GET SOMETHING & ANOTHER GUEST CHECKING IN WAS GIVEN A WELCOME LETTER. MY ORBITZ VIP BENEFIT WAS NOT CONVEYED TO THE HOTEL & I WAS TOLD I WOULD BE RESPONSIBLE FOR THE RESORT FEE WHICH WERE WAIVED AFTER I SHOWED MY ORBITZ CONFIRMATION EMAIL. ROOM SIZE WAS QUITE LARGE. FITNESS CENTER IS WELL EQUIPPED & HAS A SPIN CYCLE.
Kimpton went beyond my expectations for a city hotel. Staff were not only friendly but they also went out of their way to be helpful. They host an evening appetizer and drinks event in the lobby daily. There is a nice restaurant attached. Lots of activity.Rooms were spacious. Walking distance to some attractions. I usually don’t write a review but this was worth one.
From the minute we walked in, we were greeted with professionalism. I can't say enough about the staff and the accommodations. Be sure to dine at Urbana where you will find a great selection of homemade pasta dishes and fantastic wood oven pizza!
I love, love the 5 pm courtesy Wine Hour...main reason I chose to stay. Also, I enjoy the staff in Urbana. They make me feel very welcome.
The Orbitz package included breakfast, which was great. The pool was broken the entire length of our stay. The attention to detail was lacking. Some amenities listed on the website were inaccurate.
The staff was friendly and made us feel comfortable! Wine hour was nice to mingle with other guests.
Checkin rook way longer than expected. They didn't have any more cook.
It was convenient; it was clean. However, the sink clogged easily and took a long time to drain.
While the reservations were all confirmed with both Orbitz and the hotel directly by calling until 2 days prior to the start date, at the time of check-in, we were informed that the rooms were all sold out, and they said they would refund the hotel fees. After about an hour of negotiation, they provided some rooms out of what they had available but after having had dinner and having gotten back to the hotel, the front desk clerk asked to give the key card to the rooms since other rooms just became available, while we already checked in a while ago. Very unacceptable service! Will never use this hotel again.
The staff is great! Location is great! The rooms are very nice minus there's not enough areas to hang towels and the desk chair was filthy. The mattress was uncomfortable but sleep-able.
The room was extremely dirty and it smelled. Walls were banged up. Chairs had stains. Wall has mold in bathroom. Hair left in and around sink. Crumbs on chair. Disgusting.
Shame on kimpton Palomar. They hit you with hidden fees when checking out. You are charged an additional $28.00 per nite for amenities. We did not use the mini bar, work out room, or bar. We just needed a place to sleep. You are charged just because the hotel room has a minibar in the room ( even though you don't use it), charged because the hotel has a work out room ( even though you don't use it), and because there is a bar in the lobby( even though you don't go there)!!!!!! These are all products that should be included in The initial room charge. The room Charge is very misleading because they automatically add an additional cost that is not disclosed when checking in. I felt cheated.
Great hotel, the room was nicely designed, contemporary, clean, spacious and very comfortable. You have all the needed amenities for a great time! Highly recommend this hotel
Good hotel. Nice style. Bed was a bit hard. Nice minbar in the room.
Nice hotel is near the bustling Dupont Circle, great place to eat nearby as well!
Central location with a cool vibe. Try the next door DC Cafe for authentic Mediterranean food.
Located in Dupont Circle, Royal Sonesta Washington DC is a leisurely stroll from popular sights such as Dupont Circle and George Washington University. This 4.5-star hotel has 335 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM.
Royal Sonesta Washington DC's 335 rooms provide minibars, free newspapers, and safes. TVs come with cable channels and DVD players, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in Frette Italian sheets. Other amenities include phones, ironing boards, and desks.
At Royal Sonesta Washington DC, guests enjoy features like an outdoor pool, a 24-hour gym, and WiFi in public areas. Valet parking is available for USD 49.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include conference space, a business center, and coffee/tea in a common area.
The hot tub room is relaxing.
THE ROOM TYPE I WAS GIVEN WAS NOT THE SAME AS THE PICTURES OF THE ROOM TYPE I BOOKED ON ORBITZ. I ADDRESSED THIS WITH THE FRONT DESK & WAS TOLD OTHER GUESTS HAVE MADE THE SAME COMPLAINT. LATER ON, I WANTED TO WATCH TV & SOME CHANNELS WERE NOT WORKING. I CALLED THE FRONT DESK & SPOKE WITH THE NIGHT MANAGER. I ASKED FOR THE GENERAL MANAGER’S CONTACT INFORMATION & THE NIGHT MANAGER GAVE ME THE CONTACT INFORMATION OF THE PERSON WHOM THE NIGHT MANAGER CLAIMED IS THE GENERAL MANAGER. THE CONTACT INFORMATION GIVEN WAS ACTUALLY FOR THE FRONT DESK MANAGER & NOT THE GENERAL MANAGER. I EVENTUALLY OBTAINED THE GENERAL MANAGER’S CONTACT INFORMATION, WHO OFFERED TO CHANGE MY ROOM THE DAY AFTER I CHECKED IN; HOWEVER, I ATTEMPTED TO ADDRESS THE ROOM TYPE ISSUE AT CHECK IN AS I DID NOT WANT TO BE INCONVENIENCED TO CHANGE ROOMS AT A LATER TIME, ESPECIALLY GIVEN THE MULTIPLE MEDICAL ISSUES I AM MANAGING. THE COMPUTER STATIONS & PRINTER IN THE BUSINESS CENTER WERE NOT FUNCTIONING DURING MY STAY & THERE WERE DOCUMENTS I WANTED TO PRINT. I WAS NOT GIVEN A WELCOME LETTER AT CHECK IN & ONLY FOUND OUT ABOUT THE WELCOME LETTER THE FOLLOWING DAY WHEN I WENT DOWN TO THE FRONT DESK TO GET SOMETHING & ANOTHER GUEST CHECKING IN WAS GIVEN A WELCOME LETTER. MY ORBITZ VIP BENEFIT WAS NOT CONVEYED TO THE HOTEL & I WAS TOLD I WOULD BE RESPONSIBLE FOR THE RESORT FEE WHICH WERE WAIVED AFTER I SHOWED MY ORBITZ CONFIRMATION EMAIL. ROOM SIZE WAS QUITE LARGE. FITNESS CENTER IS WELL EQUIPPED & HAS A SPIN CYCLE.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Kimpton went beyond my expectations for a city hotel. Staff were not only friendly but they also went out of their way to be helpful. They host an evening appetizer and drinks event in the lobby daily. There is a nice restaurant attached. Lots of activity.Rooms were spacious. Walking distance to some attractions. I usually don’t write a review but this was worth one.
Thank you for the awesome feedback from your stay and the amazing 5-star review. We look forward to having you back in the future.
Thank you for the feedback. Let us know what we can do in the future to earn your 5 star review.
From the minute we walked in, we were greeted with professionalism. I can't say enough about the staff and the accommodations. Be sure to dine at Urbana where you will find a great selection of homemade pasta dishes and fantastic wood oven pizza!
I love, love the 5 pm courtesy Wine Hour...main reason I chose to stay. Also, I enjoy the staff in Urbana. They make me feel very welcome.
The Orbitz package included breakfast, which was great. The pool was broken the entire length of our stay. The attention to detail was lacking. Some amenities listed on the website were inaccurate.
So sorry about the temporary pool closure, this was something that was not anticipated. We hope you're able to give us another try the next time you're in DC.
The staff was friendly and made us feel comfortable! Wine hour was nice to mingle with other guests.
Thank you very much for perfect 5!
Checkin rook way longer than expected. They didn't have any more cook.
It was convenient; it was clean. However, the sink clogged easily and took a long time to drain.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.