After a long day of delays with flights, it was nice to have nice customer service when arriving. The staff was great the bed was comfortable and the free shuttle service after paying unnecessary money due to flight delays was a plus. Very clean and comforting.
Convenient
The friendly people who made our stay pleasant,
The old bait & switch. The orbitz site showed $78 per night, taxes and fees of $12, and the Total as $94. Then AFTER I make the reservation the per night rate goes to $94, and it suddenly adds more taxes and fees of $12.45, for a total of $106.45. Please refund the difference. I have screen shots of all of this. I hate getting jerked around. Thanks, wayne
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The hotel was clean & a great place to hop on an early plane. The front desk staff needs to work on their customer service.
It was close to the Crystal City Metro station, and was easy to navigate.
Nice and clean hotel staff very friendly. Excellent location close to stores and the restaurants and metro station right around the corner
No free coffee or tea during the day. Would be. Ice to also have free water with flavor around
The rooms desperately need to finished being remodeled and the parking garage doesn't give the most convenient entry to the building
No coffee in the morning!!!!I need my coffee in the morning, they had no coffee by the front desk,
As always, the staff were friendly and extremely competent.
Hotel has great location, staff is friendly and helpful. Restaurant has great food. Very close to the metro, although crossing the street can be a death defying adventure, beware! My only major complaint, the bathrooms don't have a fan/vent. So if you're traveling with kids/boys, the whole room is going to stink after they use the bathroom.
Very clean and comfy. Breakfast is excellent. Far better than typical Hampton Inn breakfast
I like everything except outside garage parking .
Located in Crystal City within a mile (2 km) of Fashion Center at Pentagon City, Hilton Garden Inn Reagan National Airport is within 2 miles (3 km) of Pentagon. This 3.5-star hotel has 248 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 10:30 AM.
All 248 rooms feature microwaves, refrigerators, and free local calls. Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer free toiletries. Laptop-compatible safes, desks, and wardrobes or closets are also available.
Renovated in 2017, Hilton Garden Inn Reagan National Airport offers a 24-hour gym, free WiFi in public areas, and conference space. If you drive, self parking is USD 25 per night, or you can take advantage of the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a business center, express check-in, and express check-out.
After a long day of delays with flights, it was nice to have nice customer service when arriving. The staff was great the bed was comfortable and the free shuttle service after paying unnecessary money due to flight delays was a plus. Very clean and comforting.
Convenient
Thank you!
The friendly people who made our stay pleasant,
Thank you for the kind words.
The old bait & switch. The orbitz site showed $78 per night, taxes and fees of $12, and the Total as $94. Then AFTER I make the reservation the per night rate goes to $94, and it suddenly adds more taxes and fees of $12.45, for a total of $106.45. Please refund the difference. I have screen shots of all of this. I hate getting jerked around. Thanks, wayne
Please contact Orbitz, as I do not have any information as to which reservation this is. When dealing with a third party website, we do not control any fees, just the tax, which everyone pays. If there is a fee, it was charged to you by orbitz.
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Thank you for staying with us.
The hotel was clean & a great place to hop on an early plane. The front desk staff needs to work on their customer service.
Thank you! We will address the front desk issue.
It was close to the Crystal City Metro station, and was easy to navigate.
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.
Nice and clean hotel staff very friendly. Excellent location close to stores and the restaurants and metro station right around the corner
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Thank you for your positive comments. We're so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.
Thank you for the nice comments