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Hyatt Place Washington DC/National Mall

3.0 out of 5.0

Hyatt Place Washington DC/National Mall

3.0 out of 5.0

Recent guest reviews

I did not like the fact that when I got there they gave me a different room than I had booked. I did not realize that booking with Orbitz would not guarantee the room that I paid for. I felt that since I paid for the more expensive room I should get that. That I shouldn’t have to switch rooms because they over booked their hotel. Once expressing this they did accommodate me and give me the room I booked

Pool was closed although it was advertised as having a pool. First floor entry was smelly. Otherwise property was good. They arranged for a last minute adjoining room for our kids which was awesome.

Wonderful staff - everyone was friendly and helpful

Excellent staff, comfortable room. Disappointed that the pool and rooftop bar were closed for the season. The neighborhood lacks restaurants and shops, it is surrounded by office buildings. That said, the National Mall is a short walk from the hotel and that is what we went to see.

Close to 2 Metro stops & a short walk to the National Mall. Great, accommodating staff. Nice room, comfortable beds. Can hear some freeway noise but it’s not too bad.

The wifi wasn't working. Paying for parking was confusing. There was an app for parking that stated you could pay the attendant, but I got sent back to the desk to pay. Also, since Orbitz broke my two night stay into two separate reservations (to save $), the hotel thought I was supposed to check out, and that caused some issues, since I was not in the hotel at checkout time. Would not reccomend staying here. It was over priced, as well.

Great customer service & relaxing property. The staff at the bar was amazing.

All good except staff didn’t refresh in room coffee

Great location for the Museum of the Bible and the Mall.

All the staff very helpful & friendly whether it was to give us suggestions for restaurants, directions, it in this case letting us know what was closed At breakfast everyone was pleasant

Hotel staff where very helpful and friendly.Megan was great at answering and providing information. Most definitely will stay there again.Great location wthin walking distance of everything.

Location was convenient to National Mall. The room was large w/ separate couch seating area. Breakfast was awesome, with enough selections and changes day to day that kept us happy. Breakfast staff was fantastic and friendly. Only drawback was lunch and dinner choices were very limited. Overall, very happy with our stay.

Veto nice hotel with a really good restaurant. The people at the front desk were all very nice. Excellent service!

Nice hotel. Close to national Mall and metro station.

Hotel highlights

  • Walking distance to Museum of the Bible and Smithsonian National Air and Space Museum
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Capitol Hill, Hyatt Place Washington DC/National Mall is a leisurely stroll from popular sights such as United States Capitol and National Mall. This 3-star hotel has 214 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9 AM and on weekends from 7 AM to 10 AM.


Rooms

A 42-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a sofa bed, a sitting area, and a refrigerator.


Property features

Built in 2015, the brand new Hyatt Place Washington DC/National Mall offers an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 40 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

King 1 | Sleeps 4

Room, Accessible, Bathtub (2 Queen Beds and 1 Sofa Bed)

Queen 2 | Sleeps 5

Room (2 Queen Beds and 1 Sofa Bed)

Queen 2 | Sleeps 5

Room, 1 King Bed with Sofa bed (Specialty)

King 1 | Sleeps 4

Guest reviews for Hyatt Place Washington DC/National Mall

Everyone (54) Business (1) Family (7)
3
Families

I did not like the fact that when I got there they gave me a different room than I had booked. I did not realize that booking with Orbitz would not guarantee the room that I paid for. I felt that since I paid for the more expensive room I should get that. That I shouldn’t have to switch rooms because they over booked their hotel. Once expressing this they did accommodate me and give me the room I booked

By on May 2, 2019

Review comment responded on May 10, 2019

Thank you for your feedback.

3
Families

Pool was closed although it was advertised as having a pool. First floor entry was smelly. Otherwise property was good. They arranged for a last minute adjoining room for our kids which was awesome.

By on Apr 22, 2019

Review comment responded on Apr 26, 2019

Thank you for your visit and your follow up feedback. Our pool is advertised as seasonal outdoor. As such, it is open Memorial Day to Labor Day.

4
Everyone

By on Apr 21, 2019

Review comment responded on Apr 26, 2019

Thank you for your visit and your follow up feedback

4
Everyone

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

Thank you for your visit and your feedback. We appreciate your review

4
Everyone

By on Apr 7, 2019

Review comment responded on Apr 17, 2019

Thank you for your visit and your follow up feedback. We hope to see you again soon.

5
Business Business Travelers

Wonderful staff - everyone was friendly and helpful

By on Mar 28, 2019

Review comment responded on Apr 4, 2019

Thank you for taking the time to share your positive experience. We are so glad you enjoyed your stay. Thank you for staying with us!!

5
Friends

Excellent staff, comfortable room. Disappointed that the pool and rooftop bar were closed for the season. The neighborhood lacks restaurants and shops, it is surrounded by office buildings. That said, the National Mall is a short walk from the hotel and that is what we went to see.

By on Mar 27, 2019

Review comment responded on Mar 28, 2019

FridaB, Thank you for your feedback. We hope we have an opportunity to host you over the Spring/Summer when our rooftop bar and pool are in full swing.

5
Families

Close to 2 Metro stops & a short walk to the National Mall. Great, accommodating staff. Nice room, comfortable beds. Can hear some freeway noise but it’s not too bad.

By on Mar 19, 2019

Review comment responded on Mar 23, 2019

Hello, Thank you so much for taking the time to share your feedback. So glad to hear that you had a positive stay. Thank you for staying with us!

3
Business Business Travelers

The wifi wasn't working. Paying for parking was confusing. There was an app for parking that stated you could pay the attendant, but I got sent back to the desk to pay. Also, since Orbitz broke my two night stay into two separate reservations (to save $), the hotel thought I was supposed to check out, and that caused some issues, since I was not in the hotel at checkout time. Would not reccomend staying here. It was over priced, as well.

By on Mar 8, 2019

Review comment responded on Mar 12, 2019

Hello, So sorry to hear about your negative experiences. Our Wifi has not had any issues this year and our engineer is always happy to help connectivity issues on phones or laptops. We strive to make stays seamless and we are working on improving our new Ticket-less Valet system. Our hotel pricing is comparable to other hotels in the D.C. vicinity that offer the same amenities and levels of service. Again, my sincere apologies that you stay was not to your satisfaction.

5
Family with small children

Great customer service & relaxing property. The staff at the bar was amazing.

By on Mar 1, 2019

Review comment responded on Mar 1, 2019

Thank you for your visit and your follow up feedback. We hope to see you again soon.

Hyatt Place Washington DC/National Mall

400 E Street SW, Washington, DC 20024