The front desk staff seemed confused about the reservation I booked on Orbitz. The front desk manager had a bad attitude. She had the audacity to claim that my card was declined for one of two rooms - which I knew to be a lie. (If there was a problem, none of the rooms would have been booked.) One of the two rooms had a non-working A/C and shower. When they were notified of this the next day, they just say, "oh, thanks for telling us." I expected a property of this caliber to have higher standards. There was no apology or offering of a refund. This trip was to be a nice get away for me and my companions. I was embarrassed by the poor experience.
Hotel has charm but seems a little worn. Beds were comfortable and the location works for us. Really enjoyed the bar and bartenders at happy hour. Plan to return and rethinking our loyalty to that chain hotel business that begins with a M!
Excellent area
Beautiful hotel!
Extremely clean property. Great staff. Comfortable rooms.
We've stayed at the Hamilton on a few occasions. It's clean and the staff is amazing! It's in a great location in the city and is very walkable.
The location is convenient for downtown and Capitol exploration. I am not in favor of eco-friendliness at the cost of guest comforts. 1) Room cleaning, if it is just a bit of a clean-up, bed straightening, and towel restocking, is the minimum that a hotel such as The Hamilton should provide. 2) The restaurant menu is a bit limited, though well prepared and enjoyable. 3) However, room service in a hotel of the quality of The Hamilton should not have room service served in plastic containers and paper bags; dishes, silverware, and attractively presented condiments are a must.
Don’t have free parking lot and breakfast and both are very expensive
We could see the Washington Monument from our window and the White House was only a few blocks away. We very much enjoyed the local bakeries (Un Je Ne Sais Quoi!) and coffee shops. The hotel was very clean and quiet. The staff was very responsive.
The staff was fantastic! The room was clean. The location was perfect. We travelled with children and had adjoining rooms which were located at the end of the hallway and perfect for families. The restaurant is beautiful and although we did not eat there this stay I would have loved to. The only thing I wish the hotel had had but didn’t was a pool. Overall I could not have asked for a better stay and would highly recommend this hotel.
Everyone were absolutely pleasant....!! Great review
We were very happy with the staff. The location was perfect for all our destination and the room was was soo comfortable
COVID closed restaurant and gym, but room was comfortable and clean. Originally paid for breakfast but cancelled room and rebooked after calling hotel to confirm option. Orbitz needs to be aware of local restrictions during COVID and shut off those room options.
Exceptionally clean and quiet. Well maintained. Very appealing and beautiful.
The hotel is a lot smaller than it is in the pics. Due to covid, they dont do room service unless you call for something specific. Well, I've never seen so much dust in any hotel. In fact, i dont know where it was coming from (furniture, bedding, window coverings, ceiling....) but it was literally snowing dust inside our room, to the point where i found myself dusting every morning and evening bc it was so disgusting. Plus the trash piling up everyday and having to call every time to get it picked up was a nuisance. Im not sure, I'm generally NOT a picky person but I honestly, did not have a good experience at Hamilton. Also, the front desk staff are not friendly at all, so i personally, didnt feel comfortable going to them for anything. Starbucks inside the hotel was very convenient though and their staff were amazing.
The staff made great recommendations for food and activity. They seemed to really care that we had everything we needed and were safe during the pandemic. The rooms were classy and clean. Very comfortable.
Located in Downtown Washington D.C., Hamilton Hotel Washington DC is a leisurely stroll from popular sights such as White House and Walter E. Washington Convention Center. This 4-star hotel has 318 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
All 318 air-conditioned rooms provide refrigerators, coffee makers, and free international calls. Guests can expect free WiFi and 55-inch TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other amenities include free long-distance calls, free local calls, and laptop-compatible safes.
Hamilton Hotel Washington DC features a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 59 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a terrace, laundry facilities, and a banquet hall.
The front desk staff seemed confused about the reservation I booked on Orbitz. The front desk manager had a bad attitude. She had the audacity to claim that my card was declined for one of two rooms - which I knew to be a lie. (If there was a problem, none of the rooms would have been booked.) One of the two rooms had a non-working A/C and shower. When they were notified of this the next day, they just say, "oh, thanks for telling us." I expected a property of this caliber to have higher standards. There was no apology or offering of a refund. This trip was to be a nice get away for me and my companions. I was embarrassed by the poor experience.
Hotel has charm but seems a little worn. Beds were comfortable and the location works for us. Really enjoyed the bar and bartenders at happy hour. Plan to return and rethinking our loyalty to that chain hotel business that begins with a M!
Thank you for your feedback Guy. I am glad you enjoyed your experience staying with us. We pride ourselves on providing the best possible service and I am glad we exceeded your expectations. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton hotel. Best Regards
Excellent area
Thank you for your review Zorimar. I am glad you enjoyed your experience staying with us. We pride ourselves on providing the best possible service and I am glad we met your expectations. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton Hotel. Best Regards
Beautiful hotel!
Thank you for your review Shaunnaya. I am glad you enjoyed your experience staying with us. We pride ourselves on providing the best possible service and I am glad we exceeded your expectations. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton Hotel. Best Regards
Extremely clean property. Great staff. Comfortable rooms.
Thank you for your reivew Ryan. I am glad you enjoyed your experience and found our hotel to be extremely clean with great staff. We pride ourselves on providing the best possible service and I am glad we exceeded your expectation. Please make sure tocome see us again when you return to Washington and thank you so much again for choosing the Hamilton Hotel. Best Regards
We've stayed at the Hamilton on a few occasions. It's clean and the staff is amazing! It's in a great location in the city and is very walkable.
Thank you for your review Jody. I am glad you enjoyed your experience and found our hotel to be clean and in a great location with amazing staff. We pride ourselves on providing the best possible service and I am glad we exceeded your expectation. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton hotel. Best Regards
The location is convenient for downtown and Capitol exploration. I am not in favor of eco-friendliness at the cost of guest comforts. 1) Room cleaning, if it is just a bit of a clean-up, bed straightening, and towel restocking, is the minimum that a hotel such as The Hamilton should provide. 2) The restaurant menu is a bit limited, though well prepared and enjoyable. 3) However, room service in a hotel of the quality of The Hamilton should not have room service served in plastic containers and paper bags; dishes, silverware, and attractively presented condiments are a must.
Thank you for your review. I am glad you enjoyed your experience staying with us. We pride ourselves on providing the bset possible service and I am glad we met your expectation. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton Hotel. Best Regards
Don’t have free parking lot and breakfast and both are very expensive
Thank you for your review. I am glad you enjoyed your experience staying with us. We pride ourselves on providing the best possible service and I am glad we met your expectation. Please make sure to come see us again when you return to Washington and thank you so much again for choosing the Hamilton Hotel. Best Regards
Good day Karen, thank you for your message. I am sorry that you were not satisfied with your stay. May you please contact me at the hotel so we can discuss further? I want to get a better understanding of the shortcomings that you experienced so we can improve our service and at the same time make things right for you. I hope to hear from you soon, please get back to me at your earliest convenience. Best Regards