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Recent guest reviews

Good

Comfortable bed

After what happened on January 6th, 2021, my family decided not to go to the inauguration, because we didn’t feel safe. We wanted to cancel our trip and get at some money back from this hotel. We got refund for the flight tickets even the airline said it was not refundable at the beginning. However, this hotel denied to refund immediately! They have no idea how much $1100 means to my family! We feel very angry and sad. We can’t do anything, but let them take our money away. We even don’t know whom we should turn to for help! I even suffered from depression after I realized I couldn’t get any money back. $1100 can support my whole family for a month and we saved it for the inauguration. It’s heartbreaking. I just want to let everyone know that this hotel is nothing but greedy!

Everything was great on my end despite Covid 19 and clean

On what planet is this damp cramped dimly lit hotel a 4 star property? The room had no soap. There were crumbs on every hard surface. With all the lamps on it was dim. The water pressure was non-existent. Their underground garage charges guests $39.00 for parking 1 day—I stayed one night and got the hell out of there.

I liked the decor very much, how close it was to the airport and mostly everything looked and felt clean.

The staff is extremely friendly and helpful. The breakfast buffet is nice.

staff was pleasant. there was a huge dead fly in the bathroom but otherwise nice, clean hotel. shuttle to and from DCA was nice. expensive food and drinks but that’s the norm for DC. i’d return.

Nice Property. No Pool. very nice staff. I would love to stay again.

Overall the property was super nice. Clean rooms and lobby.

Customer service was terrible. No one available to assist after 6pm.

the 'T' missing in front of hotel signage :( iron provided didn't work well

This is a great place to stay if you are touring Washington. The metro is very close and there are restaurants and a rite aid right where you get on the subway. The staff was very friendly and the bed was so comfortable I wished I had it at home. The internet was awful as some other people have said in their reviews but this didn't matter to me as I had my own internet.

Parking was a problem, over charged for parking, every time I left, staff, when I arrived didn’t time time to help, until kept asking.

Jefferson Davis Highway Arlington VA

Hotel highlights

  • Close to Fashion Center at Pentagon City
  • Onsite dining
  • Free airport shuttle
  • 24-hour health club

Located in Crystal City, The Westin Crystal City Reagan National Airport is within a few miles (5 km) of popular sights such as Arlington National Cemetery and National Mall. This 220-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and a free airport shuttle.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.


Rooms

Guests can expect to find cable TV and stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones. Change of towels is available on request.


Property features

Guests of The Westin Crystal City Reagan National Airport enjoy a 24-hour gym, WiFi in public areas, and conference space. If you drive, self parking is USD 41 per night, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, a computer station, and express check-in.

Room options

Traditional Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Premium Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for The Westin Crystal City Reagan National Airport

Everyone (39) Couples (4) Family (11)
4
Friends Business Business

Good

By on Mar 12, 2022

Review comment responded on Mar 12, 2022

Thank you for taking the time to fill out a survey your recent stay. We do hope to see you again.

5
Everyone

By on Jun 20, 2021

Review comment responded on Jul 15, 2021

Thank you for your feedback, we hope to see you soon.

5
Partner Couples Family

Comfortable bed

By on Apr 13, 2021

Review comment responded on Apr 17, 2021

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Crystal City Reagan National Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Crystal City Reagan National Airport and we hope you choose to create more memories here whenever your travels bring you back to Arlington.

1
Family

After what happened on January 6th, 2021, my family decided not to go to the inauguration, because we didn’t feel safe. We wanted to cancel our trip and get at some money back from this hotel. We got refund for the flight tickets even the airline said it was not refundable at the beginning. However, this hotel denied to refund immediately! They have no idea how much $1100 means to my family! We feel very angry and sad. We can’t do anything, but let them take our money away. We even don’t know whom we should turn to for help! I even suffered from depression after I realized I couldn’t get any money back. $1100 can support my whole family for a month and we saved it for the inauguration. It’s heartbreaking. I just want to let everyone know that this hotel is nothing but greedy!

By , from Miami on Jan 22, 2021

Review comment responded on Jan 27, 2021

An email has been sent to the guest.

5
Family

Everything was great on my end despite Covid 19 and clean

By on Sep 28, 2020

Review comment responded on Sep 29, 2020

Thank you so much for your feedback. We hope to see you soon.

1
Business Business

On what planet is this damp cramped dimly lit hotel a 4 star property? The room had no soap. There were crumbs on every hard surface. With all the lamps on it was dim. The water pressure was non-existent. Their underground garage charges guests $39.00 for parking 1 day—I stayed one night and got the hell out of there.

By , from Melbourne on Sep 22, 2020

Review comment responded on Sep 23, 2020

Dear Claire Thank you for sharing your comments and we’re so concerned to hear that you were unhappy with your stay. Please know that our team leaders are always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.

5
Family Family with small children

I liked the decor very much, how close it was to the airport and mostly everything looked and felt clean.

By , from RVA on Jul 11, 2020

Review comment responded on Jul 19, 2020

Dear Pat, Thank you for selecting our hotel. We hope to see you again in the near future. Have a wonderful day!

5
Family

The staff is extremely friendly and helpful. The breakfast buffet is nice.

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Thank you for your feedback and we hope to see you soon. Thank you

4
Partner Couples Family

staff was pleasant. there was a huge dead fly in the bathroom but otherwise nice, clean hotel. shuttle to and from DCA was nice. expensive food and drinks but that’s the norm for DC. i’d return.

By on Oct 11, 2019

Review comment responded on Oct 15, 2019

Dear Anonymous, thank you for taking a moment to share you comment with us. Please know that I have shared you comment with our housekeeping manger so she can talk to the associates. Once again, thank you for your feedback. Have a wonderful day!

5
Business Business

Nice Property. No Pool. very nice staff. I would love to stay again.

By on Sep 7, 2019

Review comment responded on Sep 7, 2019

Thank you so much for your feedback and we hope to see you soon.

The Westin Crystal City Reagan National Airport

1800 Jefferson Davis Highway, Arlington, VA 22202
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