Good
Comfortable bed
After what happened on January 6th, 2021, my family decided not to go to the inauguration, because we didn’t feel safe. We wanted to cancel our trip and get at some money back from this hotel. We got refund for the flight tickets even the airline said it was not refundable at the beginning. However, this hotel denied to refund immediately! They have no idea how much $1100 means to my family! We feel very angry and sad. We can’t do anything, but let them take our money away. We even don’t know whom we should turn to for help! I even suffered from depression after I realized I couldn’t get any money back. $1100 can support my whole family for a month and we saved it for the inauguration. It’s heartbreaking. I just want to let everyone know that this hotel is nothing but greedy!
Everything was great on my end despite Covid 19 and clean
On what planet is this damp cramped dimly lit hotel a 4 star property? The room had no soap. There were crumbs on every hard surface. With all the lamps on it was dim. The water pressure was non-existent. Their underground garage charges guests $39.00 for parking 1 day—I stayed one night and got the hell out of there.
I liked the decor very much, how close it was to the airport and mostly everything looked and felt clean.
The staff is extremely friendly and helpful. The breakfast buffet is nice.
staff was pleasant. there was a huge dead fly in the bathroom but otherwise nice, clean hotel. shuttle to and from DCA was nice. expensive food and drinks but that’s the norm for DC. i’d return.
Nice Property. No Pool. very nice staff. I would love to stay again.
Overall the property was super nice. Clean rooms and lobby.
Customer service was terrible. No one available to assist after 6pm.
the 'T' missing in front of hotel signage :( iron provided didn't work well
This is a great place to stay if you are touring Washington. The metro is very close and there are restaurants and a rite aid right where you get on the subway. The staff was very friendly and the bed was so comfortable I wished I had it at home. The internet was awful as some other people have said in their reviews but this didn't matter to me as I had my own internet.
Parking was a problem, over charged for parking, every time I left, staff, when I arrived didn’t time time to help, until kept asking.
Located in Crystal City, The Westin Crystal City Reagan National Airport is within a few miles (5 km) of popular sights such as Arlington National Cemetery and National Mall. This 220-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and a free airport shuttle.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
The 220 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can enjoy WiFi and cable TV. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard. Change of towels is available on request.
Guests of The Westin Crystal City Reagan National Airport enjoy a 24-hour gym, WiFi in public areas, and conference space. If you drive, self parking is USD 41 per night, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, a computer station, and express check-in.
Good
Thank you for your feedback, we hope to see you soon.
Comfortable bed
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Crystal City Reagan National Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Crystal City Reagan National Airport and we hope you choose to create more memories here whenever your travels bring you back to Arlington.
After what happened on January 6th, 2021, my family decided not to go to the inauguration, because we didn’t feel safe. We wanted to cancel our trip and get at some money back from this hotel. We got refund for the flight tickets even the airline said it was not refundable at the beginning. However, this hotel denied to refund immediately! They have no idea how much $1100 means to my family! We feel very angry and sad. We can’t do anything, but let them take our money away. We even don’t know whom we should turn to for help! I even suffered from depression after I realized I couldn’t get any money back. $1100 can support my whole family for a month and we saved it for the inauguration. It’s heartbreaking. I just want to let everyone know that this hotel is nothing but greedy!
An email has been sent to the guest.
Everything was great on my end despite Covid 19 and clean
Thank you so much for your feedback. We hope to see you soon.
On what planet is this damp cramped dimly lit hotel a 4 star property? The room had no soap. There were crumbs on every hard surface. With all the lamps on it was dim. The water pressure was non-existent. Their underground garage charges guests $39.00 for parking 1 day—I stayed one night and got the hell out of there.
Dear Claire Thank you for sharing your comments and we’re so concerned to hear that you were unhappy with your stay. Please know that our team leaders are always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.
I liked the decor very much, how close it was to the airport and mostly everything looked and felt clean.
Dear Pat, Thank you for selecting our hotel. We hope to see you again in the near future. Have a wonderful day!
The staff is extremely friendly and helpful. The breakfast buffet is nice.
Thank you for your feedback and we hope to see you soon. Thank you
staff was pleasant. there was a huge dead fly in the bathroom but otherwise nice, clean hotel. shuttle to and from DCA was nice. expensive food and drinks but that’s the norm for DC. i’d return.
Dear Anonymous, thank you for taking a moment to share you comment with us. Please know that I have shared you comment with our housekeeping manger so she can talk to the associates. Once again, thank you for your feedback. Have a wonderful day!
Nice Property. No Pool. very nice staff. I would love to stay again.
Thank you so much for your feedback and we hope to see you soon.
Thank you for taking the time to fill out a survey your recent stay. We do hope to see you again.