The hotel has a cool and playful vibe. the public areas and bar are accommodating. Rooms are typical in CitizenM locations. The only critique (but it is not the hotel's fault) is lack of alternate places to eat nearby.
The hotel was nice and clean and comfortable, but the technology integration is a little over the top. I'm not a fan of the check-in kiosks or having to everything (even raising and lowering blinds?!) on the scratched-up ipad in the room. It just felt like they were trying a little too hard to be cool and trendy without actually having a reason for it. I didn't have a chance to go to the restaurant/bar but it looked good both in ambiance and menu.
Modern, upbeat hotel rooms. Rooms are small but well designed for function.
Not exactly a place to stay if you want to be waited on hand and foot. What it does is provide a convenient launchpad for all the activities around the Mall. Put on your walking shoes and you'll be fully immersed in the cultural heart of the capital.
Pros: Great staff. Great location. Lotta tech Cons: Wow, tiny rooms Not a lot of food options If you order food , you can't eat it at the bar but you can eat it 10ft.away? Bizarre. Plan to go to the bathroom downstairs unless you're cool with doing your business in front of your SO Great for people on their own but not big enough for 2 and definitely not a room-service type of place. And $5 for an 8-oz coke? C'mon guys!
Not much to see outside of the vicinity. A lot of office buildings and a Subway which was never open that's about it.
The hotel is located in a very nice area for walking to museums. The technology inside of the room is superb, and the hotel is really stylish. These are factors that I liked about this place. And yes, the room is extrememly small, but I was prepared to this when I was booking in this hotel, so everything is fair here. Now, what isn't that good. The sound, you can hear everything that is happening in other rooms and hall. And the most frustrating were workers who were greeting customers. The concierge greeted me with the phrase "Is something wrong?", probably because I came in and was looking a bit confused. I mean, is it really hard to say "Hi! Is something wrong?" lol, or even "Hi, how can I help you?". And, when I was leaving, no one told me goodbye, so, in general, I felt invisible and perceived the workers as absolutely irrelevant or rude. The workers in the bar were nice though. I do not have any warm feelings towards this place, so will not come back.
The hotel is the greatest!!! Super modern, clean and high tech. Location is closed to museums. The rooms are wonderfully made, compact with style. I’d stay in it, anytime. It’s a chain. Breakfast was buffet with coffee and tea, freshly made from barista. 5 star
Nothing but Subways restaurant across the street from hotel. No hotel restaurants nor bars in the area. I'd not return to this hotel. It's modern yet hotel rooms are tight! Good for budget minded ppl's & for a short stay.
They decor, the staff and even the lady cleaning rooms were all very nice and accommodating.
I loved this placed. The location was great easy access to metro and near lots of places. The staff very friendly would stay here again
Hyper efficient if all you need is a place to sleep and clean up for the day. Electronic tablet control for everything is quirky but definitely fits in with the vibe of the hotel.
Absolutely Love this hotel. Very clean, trendy, great customer service. My new favorite go-to hotel.
I had an unpleasant experience with my stay at CitizenM hotel. I had accommodations for two nights and had to change hotel rooms once for lack of heat. The temperature outside was 43 degrees and the heat was not turning on in my room. The gentlemen at the front desk suggested a new room, but to no avail the problem continued. I had no heat or hot water to take a shower during my hotel stay. I would not recommend this hotel
Located in Capitol Hill, citizenM Washington DC Capitol is within a 10-minute walk of popular sights such as Smithsonian National Air and Space Museum and National Mall. This 252-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11:00 AM.
All 252 rooms feature iPads, iPod docks, and refrigerators. 43-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards. Housekeeping is available on request.
Built in 2020, the brand new citizenM Washington DC Capitol offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a computer station, express check-in, and express check-out.
The hotel has a cool and playful vibe. the public areas and bar are accommodating. Rooms are typical in CitizenM locations. The only critique (but it is not the hotel's fault) is lack of alternate places to eat nearby.
The hotel was nice and clean and comfortable, but the technology integration is a little over the top. I'm not a fan of the check-in kiosks or having to everything (even raising and lowering blinds?!) on the scratched-up ipad in the room. It just felt like they were trying a little too hard to be cool and trendy without actually having a reason for it. I didn't have a chance to go to the restaurant/bar but it looked good both in ambiance and menu.
Modern, upbeat hotel rooms. Rooms are small but well designed for function.
Not exactly a place to stay if you want to be waited on hand and foot. What it does is provide a convenient launchpad for all the activities around the Mall. Put on your walking shoes and you'll be fully immersed in the cultural heart of the capital.
Pros: Great staff. Great location. Lotta tech Cons: Wow, tiny rooms Not a lot of food options If you order food , you can't eat it at the bar but you can eat it 10ft.away? Bizarre. Plan to go to the bathroom downstairs unless you're cool with doing your business in front of your SO Great for people on their own but not big enough for 2 and definitely not a room-service type of place. And $5 for an 8-oz coke? C'mon guys!
Not much to see outside of the vicinity. A lot of office buildings and a Subway which was never open that's about it.
The hotel is located in a very nice area for walking to museums. The technology inside of the room is superb, and the hotel is really stylish. These are factors that I liked about this place. And yes, the room is extrememly small, but I was prepared to this when I was booking in this hotel, so everything is fair here. Now, what isn't that good. The sound, you can hear everything that is happening in other rooms and hall. And the most frustrating were workers who were greeting customers. The concierge greeted me with the phrase "Is something wrong?", probably because I came in and was looking a bit confused. I mean, is it really hard to say "Hi! Is something wrong?" lol, or even "Hi, how can I help you?". And, when I was leaving, no one told me goodbye, so, in general, I felt invisible and perceived the workers as absolutely irrelevant or rude. The workers in the bar were nice though. I do not have any warm feelings towards this place, so will not come back.
Hello Ilya, Thank you very much for sharing your feedback on your experience with us. We always try to create a warm and welcoming environment for our guests and I truly apologize that this wasn't what we created for you. I will certainly share your comments with my team and reflect on your experience with them. I hope that you will stay with us again so that we can show you the level of customer service I know we're capable of providing. I do wish you safe and happy travels in the future. Best, Olivia
The hotel is the greatest!!! Super modern, clean and high tech. Location is closed to museums. The rooms are wonderfully made, compact with style. I’d stay in it, anytime. It’s a chain. Breakfast was buffet with coffee and tea, freshly made from barista. 5 star
Hey Tatiana, Thanks so much for such a wonderful review! It's great to hear that you appreciated our style as well as breakfast offerings. I hope that you'll stay with us again soon! Safe travels. Cheers, Olivia
Nothing but Subways restaurant across the street from hotel. No hotel restaurants nor bars in the area. I'd not return to this hotel. It's modern yet hotel rooms are tight! Good for budget minded ppl's & for a short stay.
Hello Annette, Thank you for taking the time to review us. I apologize that you weren't able to find bars and restaurants around the hotel. We do have our very own, canteenM within the hotel as well as a lovely area of DC within a 10 minutes walk from the hotel called The Wharf that has many bars and restaurants as well. I'm very sorry that none of our Ambassadors were able to assist you in finding these places. I do wish you safe and happy travels in the future! Best, Olivia
They decor, the staff and even the lady cleaning rooms were all very nice and accommodating.
Hi Nelson, Thanks so much for the great review! I'm happy to know that you enjoyed our vibe. If you haven't already, definitely check out the wharf area next time you're staying with us. It's about a 10 minute walk and has many different bars and restaurants. I hope that we see you back again soon and wish you safe and happy travels in the future! Cheers, Olivia