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Residence Inn Alexandria Old Town South at Carlyle

3.0 out of 5.0

Recent guest reviews

The staff of plenty to include several men watched 3 women struggle with a dilapidated luggage cart and could not be bothered to assist. One elevator was broken. Appropriate signage was not put up. The staff also did not explain rather, they watched their hotel guests get on the wrong elevator try to get the elevator to go up, come back over to the desk and act suprised by their guests findings. I watched this go on time and time again while I was waiting in line for a key to the room. The key machine broke so I was told they could not make a key. We had to be escorted by a less than amused staff person. Nice hotel but unacceptable service.

Nice hotel but charges for parking. .........................

Passing through Alexandria for the night and needed a place to stay. We cam across the Residence in as they had accomodations for a suite, which we needed. The staff was more than helpful and kind in making sure we had everything we needed for our 8 month old child. The room was incredible with a great view and very clean. It absolutely blew out our expectations and quite frankly made every hotel afterwards look bad. Great place and great people!

With the exception of a luke warm welcome from a perhaps tired front desk clerk, the staff at this hotel could not have been more polite. The rooms were clean, well appointed, and spacious. The breakfast downstairs was varied, ample and offered hot and cold selections with lots of hot coffee as well as juice and water. Hotel staff kept the area and tables cleaned off as the breakfast time passed. However, I think communication between employees could have prevented misunderstandings which caused a pang on the overall experience. I would stay at this property again, and enjoyed its proximity to old town Alexandria.

When I arrived at the hotel I was on day 12 of 15 straight days of travelling. I had a long and tiring day and just wanted to crash. The staff could see I was tired. They quickly checked me, making me laugh a couple times in the process, and offering local restaurant delivery menus so I wouldn't have to go out to some food. It was exactly what I needed at that moment in time. I'd stay there again and highly recommend this Residence Inn!

From check in to check out the Residence Inn was great, love the suites as they are spacious, clean, and quiet. We have stayed here before and will continue to return.

The hotel was nice and clean. The staff was helpful with advise how to get around if u didn't have a car. The hotel van service was very helpful. The free breakfast staff were very nice, the breakfast could've used some bacon on the menu but still was ok.. I will use this hotel again.

Arrived for a company conference a day in advanced. Booked this hotel 2 months earlier since it's cheaper than staying at the Westin. My standard room got upgraded to a 2 bedrooms Suite. There was a special event the night that we arrived. You get 2 free drinks at the bar and also a dessert bar with cookies, brownies, etc. Complimentary breakfast was included - food was ok. Staff was polite and professional. I highly recommend this hotel to everyone!

Just needed a place to stay for one night. Very conveniently located for business travel. Good breakfast, clean and quiet rooms. Great and accommodating staff.

The service staff including Pam and Barry were great to us, making sure we had everything we needed and picking us up in the shuttle multiple times. The hotel was great room very clean. Breakfast was one of the best hotel breakfasts I have had. The Metro to Washington nearby makes this a great place to stay with family and visit all the sites. I very much hope to stay there again,.

Very easy to get around and avoid traffic for the areas I needed to go in DC. Definitely fly in and out of Reagan - not Dulles. Staff was happy to help and very pleasant. Nice gym facilities, too.

It worked out well for what we needed. My parents came to visit and the hotel is next to my apartment building.

Ez commute to my two day seminar, Parking wasnt the greatest but that wouldn't stop me from staying again

The hotel was worth every penny!! Loved the Kitchenette, when traveling hard to find a place the kids can agree on, so why not cook local food and save money. Whole Foods within walking distance, so was the movie theater. Many of local shops, but never congested. Very quite and upscale.

A good location in Alexandria (not Old Town) and the stuff you'd expect from Marriott.

Although a short stay, it was a great experience. Friendly staff and a great room.

We loved our beautiful weekend and the hotel was part of what made it great. Shuttle, breakfast, the view, front desk staff...thank you for making it a memorable getaway to Alexandria!

All the amenities you need for even extended stay. Nice location with plenty to do and see in the local town and surrounding area. Friendly staff and good breakfast.

I stayed here while relocating to Alexandria. I enjoyed my stay. A maid did walk in on me right after I got out of the shower but its a good thing I at least had my underwear on. She seemed genuinely embarrassed and sorry- she'll probably knock first always. Offsetting that blunder was the fact that the staff allowed me to check in SUPER early- 10:00. My flight got in at 8:00 and i was so exhausted. That gift of early check in set the tone for a very enjoyable stay. Thinking about staying here? Think No more- book your stay!

The hotel was great, staff very nice & accomadating

2345 Mill Rd Alexandria VA

Hotel highlights

  • Walking distance to George Washington Masonic National Memorial
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge

Within a short walk of George Washington Masonic National Memorial, Residence Inn Alexandria Old Town South at Carlyle is within 2 miles (3 km) of Lyceum. This 181-room, 3-star aparthotel welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi. It's also close to Market Square and Athenaeum.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. Unwind at the end of the day with a drink at the bar/lounge, or chat with other guests at the free manager's reception.


Rooms

All 181 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Sofa beds, coffee makers, and free newspapers are also standard.


Property features

Renovated in 2017, Residence Inn Alexandria Old Town South at Carlyle offers a 24-hour fitness center, free WiFi in public areas, and a meeting room. If you drive, self parking is USD 20.00 per night, and there's also a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a free grocery shopping service, and free newspapers.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for Residence Inn Alexandria Old Town South at Carlyle

Everyone (6) Business (12) Couples (22) Family (16) Other (2) Friends (2)
3

poor customer service

Everyone

The staff of plenty to include several men watched 3 women struggle with a dilapidated luggage cart and could not be bothered to assist. One elevator was broken. Appropriate signage was not put up. The staff also did not explain rather, they watched their hotel guests get on the wrong elevator try to get the elevator to go up, come back over to the desk and act suprised by their guests findings. I watched this go on time and time again while I was waiting in line for a key to the room. The key machine broke so I was told they could not make a key. We had to be escorted by a less than amused staff person. Nice hotel but unacceptable service.

By on Nov 11, 2017

Review comment responded on Dec 20, 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Alexandria Old Town South at Carlyle. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you encountered during your stay. If you have a moment to reach out to me please do I would love to share your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.

4
Everyone

Nice hotel but charges for parking. .........................

By on Sep 1, 2017

5

1 night stay

Everyone

Passing through Alexandria for the night and needed a place to stay. We cam across the Residence in as they had accomodations for a suite, which we needed. The staff was more than helpful and kind in making sure we had everything we needed for our 8 month old child. The room was incredible with a great view and very clean. It absolutely blew out our expectations and quite frankly made every hotel afterwards look bad. Great place and great people!

By on Aug 23, 2017

Review comment responded on Aug 29, 2017

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.

3

good location!

Families

With the exception of a luke warm welcome from a perhaps tired front desk clerk, the staff at this hotel could not have been more polite. The rooms were clean, well appointed, and spacious. The breakfast downstairs was varied, ample and offered hot and cold selections with lots of hot coffee as well as juice and water. Hotel staff kept the area and tables cleaned off as the breakfast time passed. However, I think communication between employees could have prevented misunderstandings which caused a pang on the overall experience. I would stay at this property again, and enjoyed its proximity to old town Alexandria.

By , from Covington, KY on May 31, 2017

5

very helpful and friendly

Everyone

When I arrived at the hotel I was on day 12 of 15 straight days of travelling. I had a long and tiring day and just wanted to crash. The staff could see I was tired. They quickly checked me, making me laugh a couple times in the process, and offering local restaurant delivery menus so I wouldn't have to go out to some food. It was exactly what I needed at that moment in time. I'd stay there again and highly recommend this Residence Inn!

By , from Michigan on Mar 9, 2017

5

felt like home

Everyone

From check in to check out the Residence Inn was great, love the suites as they are spacious, clean, and quiet. We have stayed here before and will continue to return.

By , from Virginia on Feb 3, 2017

5

really nice hotel

Everyone

The hotel was nice and clean. The staff was helpful with advise how to get around if u didn't have a car. The hotel van service was very helpful. The free breakfast staff were very nice, the breakfast could've used some bacon on the menu but still was ok.. I will use this hotel again.

By , from Nashville on Oct 20, 2016

5

awesome business trip

BusinessTravelers

Arrived for a company conference a day in advanced. Booked this hotel 2 months earlier since it's cheaper than staying at the Westin. My standard room got upgraded to a 2 bedrooms Suite. There was a special event the night that we arrived. You get 2 free drinks at the bar and also a dessert bar with cookies, brownies, etc. Complimentary breakfast was included - food was ok. Staff was polite and professional. I highly recommend this hotel to everyone!

By on Nov 10, 2015

4

great stay

BusinessTravelers

Just needed a place to stay for one night. Very conveniently located for business travel. Good breakfast, clean and quiet rooms. Great and accommodating staff.

By on Sep 12, 2015

5

awesome service and great location.

Families

The service staff including Pam and Barry were great to us, making sure we had everything we needed and picking us up in the shuttle multiple times. The hotel was great room very clean. Breakfast was one of the best hotel breakfasts I have had. The Metro to Washington nearby makes this a great place to stay with family and visit all the sites. I very much hope to stay there again,.

By on Aug 11, 2015