Staff was very friendly, professional and accommodating. All positive interactions. Best customer service we've encountered in a while!
Near train station. Train runs all day and night.
Very close to all the major museums and National Mall. Friendly staff.
Location perfect
We were pleased with all aspects. The location is a huge asset.
The people who works here are very nice and accommodating. Britanny from front desk assisted us during late check in as well as late check out. She was able to provide us the benefits of being an IHG member, explained to us why she cannot place 2 rooms we booked separately on the same floor, able to give us a very satisfying answer to all our questions. I scored the cleanliness lowered after finding some hair by our headboard and end up sanitizing the whole bed.
Great location, very nice staff, clean big room
Walking distance for the Smithsonian Museums
Location is good, but the service and commercial was horrible, they told me to call before 10am for housekeeping if needed and I called two days on a row, they confirmed it but never got to the room. The pool area lack of chair and towels.
It was fine. I can’t say I’d stay again. There were a few small issues. We were charged regular rate instead of the Orbitz rate, something we wouldn’t have even caught if I hadn’t read the bill they slid under the door. They fixed it but shouldn’t have happened to begin with. We were told if we wanted housekeeping we had to let them know before 10am which seemed strange. Instead I called down and asked to have our towels replaced which never happened. Had to find the cleaning lady ourselves to get toilet paper. The biggest issue was the AC. I don’t even really care that it was louder than the trains that passed by. The problem is the temp stayed at 74, regardless of what I set it to. That might not sound like a big deal but when you’re a large man like myself, 74 is awful. I could barely sleep. It was taken care of the next day. The hotel is in a great area. Everything a tourist would want to see is within walking distance. The staff were also nice. Just not really worth the price imo.
East to walk to local sites, museums, national Mall monuments, the wharf.
They would not deliver Ubereats food to my room so not a goo strict quarantine location unless the driver can get there. With the key cards needed for the elevators that isn’t available
The location was convenient t to all the sites we were interested in.
Quick 1 night trip that made visiting the National Mall easy and very convenient. Check-in was precise and room was as expected. Didn’t spend much time at hotel but it was nice to have a place to come back to after the day. Sheets were really smooth and bed was firm.
The TV in my room was not working. We tried hard, we’re not able to watch it
Old and desperately needs to be refurbished.
I liked the property and it’s location near the mall and metro station. Unfortunately, the metro station was closed due to construction and there was a huge multi-day concert and gathering of multitudes using a large area adjacent to the hotel during our stay and it reduced transportation access for Uber and taxis, and made walking to the Smithsonian and other museums and attractions complicated. If I had known about the concert and gathering, I would have chosen another hotel.
Located in Southwest, Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel is within a 5-minute walk of popular attractions such as National Mall and National Air and Space Museum. This 536-room, 3-star aparthotel has 2 restaurants along with conveniences like a 24-hour gym and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including 21st Amendment, which specializes in American cuisine. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
Each apartment has an array of amenities, including a refrigerator, a coffee maker, and free newspapers. A flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and the bathroom offers a hair dryer. Other standard amenities include a safe, a phone, and an ironing board.
Renovated in 2015, Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offers a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for USD 53.10 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
Staff was very friendly, professional and accommodating. All positive interactions. Best customer service we've encountered in a while!
Near train station. Train runs all day and night.
Karen, thank you for being a guest here with us. We appreciate your feedback.
Very close to all the major museums and National Mall. Friendly staff.
Elizabeth, thank you for choosing to stay with us. We appreciate your feedback and hope to see you again.
Location perfect
Kathryn, Thank you for choosing to be a guest here with us. We hope to see you again next time.
We were pleased with all aspects. The location is a huge asset.
Carol, thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again in the future.
The people who works here are very nice and accommodating. Britanny from front desk assisted us during late check in as well as late check out. She was able to provide us the benefits of being an IHG member, explained to us why she cannot place 2 rooms we booked separately on the same floor, able to give us a very satisfying answer to all our questions. I scored the cleanliness lowered after finding some hair by our headboard and end up sanitizing the whole bed.
Catherine,Thank you for choosing our property for your visit to Washington, DC. We greatly appreciate your feedback about our staff, Brittany. We have shared your comments. We are very sorry to hear about your room cleanliness situation. We are sharing your feedback with our team to help us improve our services. We truly hope that you will give us another try in the future.
Great location, very nice staff, clean big room
Carla, Thank you for choosing to stay with us. We hope to see you again next time.
Walking distance for the Smithsonian Museums
Mildred,Thank you for staying with us. We appreciate your review and are glad that you found our location ideal for your Washington, DC needs. We hope to see you again in the future.
Location is good, but the service and commercial was horrible, they told me to call before 10am for housekeeping if needed and I called two days on a row, they confirmed it but never got to the room. The pool area lack of chair and towels.
Ramalisa, thank you for choosing to be our guest. We greatly appreciate your feedback and we will use your comments to improve our offerings during next pool season. We hope that you will give us another try in the future.
It was fine. I can’t say I’d stay again. There were a few small issues. We were charged regular rate instead of the Orbitz rate, something we wouldn’t have even caught if I hadn’t read the bill they slid under the door. They fixed it but shouldn’t have happened to begin with. We were told if we wanted housekeeping we had to let them know before 10am which seemed strange. Instead I called down and asked to have our towels replaced which never happened. Had to find the cleaning lady ourselves to get toilet paper. The biggest issue was the AC. I don’t even really care that it was louder than the trains that passed by. The problem is the temp stayed at 74, regardless of what I set it to. That might not sound like a big deal but when you’re a large man like myself, 74 is awful. I could barely sleep. It was taken care of the next day. The hotel is in a great area. Everything a tourist would want to see is within walking distance. The staff were also nice. Just not really worth the price imo.
Joshua, thank you for choosing to stay with us for your most recent trip to Washington, DC. We appreciate your feedback and are sorry to hear you experienced such a challenge with the air conditioner unit. We are glad to hear that it was resolved during your visit. We hope that you will give us another try in the future.
Desiree, thank you for choosing to be a guest here with us. We greatly appreciate your feedback and will be sure to share your comments with our team. we hope to see you the next time you are in the Washington, DC area.