The staff was amazingly friendly and accommodating. The restaurant was delicious. Room was comfortable and spotless.
I would stay here again. The hotel was clean, quiet, and the staff was efficient (time-wise) at check-in and check- out. Not sure why the hotel charges the extra amenity/resort fee as these are items most hotels include in the cost of the room except for a Happy Hour drink cart that is available daily in the lobby for about an hour (I was never there to participate). The policy around servicing rooms is not well communicated. I understood that I was to ask for servicing daily or as needed (which I did). However, on the second day, I did not request service, but my room was serviced late in the afternoon. I was quite surprised when I got home that evening. The next day, it was not serviced until I asked. At each service, at least one item was not resupplied ( coffee, coffee cups, bottled water, tissues, soap, etc.). I learned on the fourth evening that I could request a beverage from the cooler behind the check-in desk at no additional charge (water, sodas, etc.). I had been buying water when I was out and about up until then. Not huge issues; just generally inconsistent. Communication at check-in around these policies could improve the experience.
Great service
The website clearly states in faq: Valet parking is available for $60 per night. Day parking (no in/out privileges) is available for $25/day, inclusive of tax, or $15 with Gerrard Street Kitchen validation. Guess what? I got charged 60 per night after agreeing on day parking with no in/out privileges. Called hotel just to be told that if car stays overnight it’s 60$. Very misleading if you ask me. I could have used local garage for less.
The property is perfectly located and it’s beautiful! The team at the hotel was amazing to work with and they made us feel so welcome. The bar was AMAZING and Simone the outrageous bartender made specialty cocktails that were some of the best we’ve had on the East coast. Plus she’s really funny and friendly! This hotel will definitely be a go to stay for us!
Too small no drawers bathroom was so small, closet to small and not enough lights
Good location
The Darcey was nicely placed in the city with the quietest room I've ever had
The hotel was perfectly located for business and entertainment!
The beds are SO comfortable! They even had umbrellas available for guests in the surprise rainstorm!
I think a $25 a day amenities “tax” is ridiculous. Unless this is the norm in DC. The amenities are usually free at most hotels. The WiFi was great but that would be expected in DC. The cleaning staff seemed subpar in that our glasses were never replaced though we used them daily, our Kierig coffeemaker didn’t work and we asked for but did nor get a replacement. Location and room were good.
From the lobby to the room The Darcy was impeccable. The staff friendly and inviting Was a great stay
Spent 4 nights here. The bathroom is very narrow and had 1 sink. The sink faucet was loose and had a funky on/off knob BEHIND the spigot! Had to use 2 hands to turn it on. No aerator so full blast, solid, splashing stream of water each time it was used. You had to go through all cold to get to hot! Terrible design. Sink plug didn't work. Called maintenance twice, they came once. Toilet sits too close to shower, Showerhead too high for wife to reach. Good luck trying to wash just your hair! You have to be a contortionist to attempt that! Keurig was stored in the closet so had to get it out, find a spot, plug it in. Mini fridge was full of high -priced stuff so couldn't put my items in without taking theirs out. Watch out when closing shower doors as the knobs can crush fingers- especially kids who are unaware the first time! Ironically there is an extra 2 feet of unused space in the bedroom which a designer could've used to make a spacious, accommodating bathroom. Whoever designed these rooms was a moron! All that said...the staff was good, location was fine but who cares -with Uber it's a $6 ride to main sites.
Located in Downtown Washington D.C., The Darcy Hotel is within a mile (2 km) of popular sights such as Walter E. Washington Convention Center and White House. This 226-room, 4.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a gym.
Enjoy dining at Gerrard Street Kitchen, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception. Continental breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
50-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, coffee makers, and free newspapers are other standard amenities.
At The Darcy Hotel, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is offered for USD 60 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free use of bicycles, express check-out, and a terrace.
The staff was amazingly friendly and accommodating. The restaurant was delicious. Room was comfortable and spotless.
I would stay here again. The hotel was clean, quiet, and the staff was efficient (time-wise) at check-in and check- out. Not sure why the hotel charges the extra amenity/resort fee as these are items most hotels include in the cost of the room except for a Happy Hour drink cart that is available daily in the lobby for about an hour (I was never there to participate). The policy around servicing rooms is not well communicated. I understood that I was to ask for servicing daily or as needed (which I did). However, on the second day, I did not request service, but my room was serviced late in the afternoon. I was quite surprised when I got home that evening. The next day, it was not serviced until I asked. At each service, at least one item was not resupplied ( coffee, coffee cups, bottled water, tissues, soap, etc.). I learned on the fourth evening that I could request a beverage from the cooler behind the check-in desk at no additional charge (water, sodas, etc.). I had been buying water when I was out and about up until then. Not huge issues; just generally inconsistent. Communication at check-in around these policies could improve the experience.
We greatly appreciate your review of our property, Cara. My sincerest apologies for your noted concerns. The comments you provided have been shared with our management team and associates. Your feedback is an invaluable tool for us to use in improving our overall product and service. Our hope is that in the future you visit once again. We would love an opportunity to provide you with the type of product and service you expect, and I know we can deliver. Thank you again and stay safe!
Great service
Thank you for providing a score that reflects satisfaction with your stay, Deanna. We hope to see you again soon!
The website clearly states in faq: Valet parking is available for $60 per night. Day parking (no in/out privileges) is available for $25/day, inclusive of tax, or $15 with Gerrard Street Kitchen validation. Guess what? I got charged 60 per night after agreeing on day parking with no in/out privileges. Called hotel just to be told that if car stays overnight it’s 60$. Very misleading if you ask me. I could have used local garage for less.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value your input and rest assured your feedback has been shared with the respective team for further review as we continue to strive for providing a high level of service for our guests. We hope you will come and see us again soon!
The property is perfectly located and it’s beautiful! The team at the hotel was amazing to work with and they made us feel so welcome. The bar was AMAZING and Simone the outrageous bartender made specialty cocktails that were some of the best we’ve had on the East coast. Plus she’s really funny and friendly! This hotel will definitely be a go to stay for us!
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Guests like you make our job a pleasure.
Too small no drawers bathroom was so small, closet to small and not enough lights
Dear Anonymous, We greatly appreciate your review of our property. The comments you provided have been shared with our management team and associates. Your expressed concerns are an invaluable tool for us to use in improving our overall product and service. Thank you again and stay safe!
Good location
Dear Anonymous, Thank you for providing a score that reflects satisfaction with your stay. Please remain safe during this difficult time. We hope to see you again soon!
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! We hope to see you again soon!