Superior Room, 2 Queen Beds
from $110
Radisson Hotel Toronto East
3.0 out of 5.0
3.5
out of 5
Average Guest Review
See all 26 reviews
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Recent guest reviews
Air condition wasn't working for the three days we were there. Restaurant was only open for breakfast. It was old decor and I would not spend my money for the over inflated price. Breakfast was not included in your stay. There wasn't any guide in the room that listed the services available in the hotel and the general area. The tub had a never ending drip. It had been leaking for some time as the area in the tub had become stained. Our room had not been vacuumed the three days we were there. We were short toweled everyday we were there. The iron was broken and had to be replaced. The Hotel was located right off the exit 401 and easy to get to of the highway was the only positive
Good rest and easy to go around in the city. Will have this hotel marked for next visit.
A nice hotel, clean and comfortable. The electrical control of bed mattress is amazing.
Very accommodating and friendly staff. Nothing bad to express.
Large clean room with king bed. Ample desk space. Quiet. Lighting could be stronger.
Kim, was a great person. .He was nice from the time we chkd in till the time we chkd out
The hotel has been renovating / completed renovations since the fall 2013. This has dramatically improved the look and feel of common areas. Room was comfortable, deal made it hard to resist.
Our first night we were kept from using the restaurant due to a function being held there. We treated poorly, but the manager promised to compt us for the night. Have not received this. Our room was dirty and had to be changed. We have not received what we expected by any means.
our experience was great the staff was kind, patient and excellent customer services the room was clean and everything good.
My experience at this hotel was abysmal. I traveled to Toronto from Los Angeles with two disabled people, one in a wheelchair, and one elderly person. Here's what I don't understand: 1. I asked for a wheelchair accessible room. When we arrived late the first night, the bathroom was not wheelchair accessible, the T.V. did not work, and the cordless phone was also not working due to static. I asked the front desk for some help. All wheelchair accessible rooms were booked. They told us to try again the following day in case one opens up. My brother, who's in a wheelchair, asked... "Even if it's not a wheelchair accessible room, can you at least give me a room with a wide enough bathroom door?" Their response: "No. None of the bathroom doors are wide enough." So, knowing well that sometimes this happens. We then asked for a bench for the tub so at least he can shower. He looked at us blankly and said, "No, we don't have that." My brother and I both said with frustration, "We'll check back in the following day for a the room that is accessible." At that point, we just wanted to rest and watch T.V. Oh, but the T.V. isn't working. Their response: Our TV repairman is not in right now. No bathroom door wide enough, no T.V., and a phone that is just static. 2. The room never came. For the next three nights we were there, I carried him in and out of the tub. For "other bathroom matters" he used the lobby washroom. YES, the LOBBY. My mother also feared of slipping because there was no tub bench. We checked downstairs again, and found out the only two wheelchair accessible rooms are still booked. 3. I asked to speak to a manager. There was no one at night, but was told someone should be here by 8am. I asked for a name of who I should speak to. The front desk looked at a piece of paper and said... "uhh, I don't know, it's either this person or that person, but we're not sure" (The reason I put this in quotes is because they actually said "this person or that person." They did not give me a name). The next morning, Saturday, I went to the front desk at 8:30 AM. No manager until around 8:45 AM when a chef came out with his chef's hat from the cafe. Front desk says, "Here's chef now. He's acting manager!" Lo and behold, here was a nicely dressed chef, being sympathetic to my story (I told him the entire story). His response, we'll find a place for you. They did not. Because I believe I'm a fair human being, I have to say, the hotel ended up fixing the phone while I was on the way to Niagara Falls. And I thanked them for that. Prior to that, the first two nights, I had to use the lobby pay phones. What's unbelievable and unacceptable is everything else. We travel often, so I know that sometimes I have to lift my paraplegic brother onto a ramp, carry him up a couple of stairs. But this has got to be one of our worst experiences of customer service, PERIOD. The plain truth: I wouldn't recommend this hotel to anyone - not my friends, not strangers. Lastly, in case you wondered, the TV, we ended up fixing ourselves.
There was only one negatrive incidence during the weekend get away. This occurred while we were checking in, The checkin area were crowed with persons arriving. We checked in and were told in a rather loud voice there is no free breckfast with the booking of two nights. I new this as I had booked the room myself. The staffs voice was so loud that people turned around and stared, I leaned into the counter and asked her why she was shouting. She told me she felt I was not listenihg to her. I told I was and she again to me I wasn't
When we booked the room we were aware that we did not have the free breakfast. When we checked into the room which was a busy time the staff in a rather loud voice tells the other guest that we will not be gettiing a free breafast because we choose a cheaper package. I leanded into the counter and told her that she was being inappropriate with her lound statements. She replyed with a smile on her face thats what happens when people take a cheaper package. The rest of the staff during our stay were very helpful and plesant. The hotel itself was outstanding. I I would indeed stay again in hopes I did not have to deal with the one and only one negative aspect of our stay
Dining was great at breakfast, other menus was just poor pub grub. No coffee in lobby for early-birds and room coffee was poor. Sleep number bed was good and room was clean.
Room was clean and overall good value. Some of the towels had stains but were definitely clean - I felt that they should probably have been replaced. The room was a tad bit hot when I arrived with the thermostat put up way too high and there was no way to turn on the A/C due to the season. I was able to open a window and get it to cool down after a few hours.
Nice hotel,
Both closet doors were off the tracks and leaning against the wall, the carpet was worn and dirty, The room smelled terrible. This building needs serious renovation.
Very adequate. Housekeeping pushy.
Can be a real good Hotel, Just needs updating, carpets mostly,
Hotel is relatively new, with nice large rooms and Sleep Number Beds (at least in our rooms, and is located right by the highway, which is very convenient if you come with a car (20 min. to the airport. Staff was friendly and helpful. However, the rooms had no fridge/minibar, internet (cable, no wireless) was quite slow, and the bathroom in one of the rooms was not as clean as it should have been.
Very customer friendly, i felt like i was family while i was there. I would stay away from the breakfast bar though-not good. The rooms were generally very clean but there are smoking rooms and the smell would travel through the vents! They also have sleep number beds-that was a plus. Its a step up from a howard johnson-step below holiday inn
Guest reviews for Radisson Hotel Toronto East
excellent location.......dated hotel
Everyone
Air condition wasn't working for the three days we were there. Restaurant was only open for breakfast. It was old decor and I would not spend my money for the over inflated price. Breakfast was not included in your stay. There wasn't any guide in the room that listed the services available in the hotel and the general area. The tub had a never ending drip. It had been leaking for some time as the area in the tub had become stained. Our room had not been vacuumed the three days we were there. We were short toweled everyday we were there. The iron was broken and had to be replaced. The Hotel was located right off the exit 401 and easy to get to of the highway was the only positive
good value and convenient
Everyone
Good rest and easy to go around in the city. Will have this hotel marked for next visit.
Review comment
David Strong Front Office Manager responded on Sep 26, 2016
Thank you for your review and we are glad to hear that you will be staying with us the next time you come to Toronto.
nice, clean and close to the usmle exam venue.
Everyone
A nice hotel, clean and comfortable. The electrical control of bed mattress is amazing.
great stay and location
Everyone
Very accommodating and friendly staff. Nothing bad to express.
family responsbilities trip
Singles
Large clean room with king bed. Ample desk space. Quiet. Lighting could be stronger.
nice hotel
Singles
Kim, was a great person. .He was nice from the time we chkd in till the time we chkd out
renovations are good things
BusinessTravelers
The hotel has been renovating / completed renovations since the fall 2013. This has dramatically improved the look and feel of common areas. Room was comfortable, deal made it hard to resist.
regarding our three night stay starting 9-21-13
Couples
Our first night we were kept from using the restaurant due to a function being held there. We treated poorly, but the manager promised to compt us for the night. Have not received this. Our room was dirty and had to be changed. We have not received what we expected by any means.
review
Families
our experience was great the staff was kind, patient and excellent customer services the room was clean and everything good.
in the wrong business
Families
My experience at this hotel was abysmal. I traveled to Toronto from Los Angeles with two disabled people, one in a wheelchair, and one elderly person. Here's what I don't understand: 1. I asked for a wheelchair accessible room. When we arrived late the first night, the bathroom was not wheelchair accessible, the T.V. did not work, and the cordless phone was also not working due to static. I asked the front desk for some help. All wheelchair accessible rooms were booked. They told us to try again the following day in case one opens up. My brother, who's in a wheelchair, asked... "Even if it's not a wheelchair accessible room, can you at least give me a room with a wide enough bathroom door?" Their response: "No. None of the bathroom doors are wide enough." So, knowing well that sometimes this happens. We then asked for a bench for the tub so at least he can shower. He looked at us blankly and said, "No, we don't have that." My brother and I both said with frustration, "We'll check back in the following day for a the room that is accessible." At that point, we just wanted to rest and watch T.V. Oh, but the T.V. isn't working. Their response: Our TV repairman is not in right now. No bathroom door wide enough, no T.V., and a phone that is just static. 2. The room never came. For the next three nights we were there, I carried him in and out of the tub. For "other bathroom matters" he used the lobby washroom. YES, the LOBBY. My mother also feared of slipping because there was no tub bench. We checked downstairs again, and found out the only two wheelchair accessible rooms are still booked. 3. I asked to speak to a manager. There was no one at night, but was told someone should be here by 8am. I asked for a name of who I should speak to. The front desk looked at a piece of paper and said... "uhh, I don't know, it's either this person or that person, but we're not sure" (The reason I put this in quotes is because they actually said "this person or that person." They did not give me a name). The next morning, Saturday, I went to the front desk at 8:30 AM. No manager until around 8:45 AM when a chef came out with his chef's hat from the cafe. Front desk says, "Here's chef now. He's acting manager!" Lo and behold, here was a nicely dressed chef, being sympathetic to my story (I told him the entire story). His response, we'll find a place for you. They did not. Because I believe I'm a fair human being, I have to say, the hotel ended up fixing the phone while I was on the way to Niagara Falls. And I thanked them for that. Prior to that, the first two nights, I had to use the lobby pay phones. What's unbelievable and unacceptable is everything else. We travel often, so I know that sometimes I have to lift my paraplegic brother onto a ramp, carry him up a couple of stairs. But this has got to be one of our worst experiences of customer service, PERIOD. The plain truth: I wouldn't recommend this hotel to anyone - not my friends, not strangers. Lastly, in case you wondered, the TV, we ended up fixing ourselves.
Your feedback is welcome at the Radisson Hotel Toronto East. Although we are disappointed to hear someone's stay was not to their satisfaction. It does give us information on how we can improve. We hope you will give us another chance to redeem ourselves.