The property is in a great location, but the rooms are old and tired. My had two very small windows, one of which was not a see through. As a result, the room was quite dark and depressing.
Easy check-in/check-out. Parking was fairly priced and secure. All staff was very friendly and helpful. Room was clean and fully stocked.
Staff was very friendly and helpful. One of the cleaning crew heard me leaving my room and called an elevator so I wouldn't have to wait longer. Front desk staff was eager to please. I had a great stay.
The room was clean and the front desk staff were very polite and helpful. However the people working downstairs at breakfast area were not friendly at all. The breakfast was expensive with a very limited menu. The waiters gave us attitude if we asked for more cream or sugar. They wouldn’t even offer a toast with their breakfast. We had to pay $10 for four slices of toasts!!!! That was the worst and at the same time the most expensive breakfast I’ve ever had in a hotel.
Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more
Loved the fitness center, which had great machines and weights, and the location—central to everything.
Overall great hotel, however, does not really rate the additional cost over other hotels offering similar amenities.
Location was good. Central to downtown hot spots. Staff was very nice
I was booked into room 1144 (at the Hyatt Toronto Downtown), I assume my complaint applies to all rooms on the ##44 line. The bathroom felt like standing in a 2’x2’ space. Getting in/out of the shower or using the sink usually resulted in bumping into the toilet. It was the smallest bathroom I have ever seen in a hotel. I notified the front desk immediately and was met with smiles and thanks for the feedback—nothing was done to resolve the situation or compensation us for the discomfort. The front desk staff was horrible. At times I witnessed and experienced the front desk staff engaging in conversation while myself and others waited for their assistance. I travel frequently and have never experienced such a poorly designed room. I spent several minutes in search of a room safe, when I discovered it on the floor of the closet. You would have to lay on the floor to us it. The only bright side to this situation was that my booking was for 3 nights. If it was any longer I would have stood in the lobby inviting guest to visit the smallest bathroom in the hotel. Maybe that would have resulted in getting their attention.
The place is short distance to attractions. The room is great & have all what we need.
Nice hotel very convenient. Clean. Quick elevators. Lots of plugs on desk but not next to bed. Very Comfy bed. Let me check in early which was nice. Had slippers but no robe. Lighting in bathroom coukd be brighter. Two bottles of water and fridge which is nice. Towels are good size. Quiet room despite being in busy area. Good if you are going to a baseball game. Five minute walk to Rogers
L'endroit est excellent. Par contre uniquement saisonnière. Petit déjeuner mauvais et très chère
Located in Downtown Toronto, Hyatt Regency Toronto is within a 10-minute walk of popular sights such as Rogers Centre and CN Tower. This 394-room aparthotel has conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Each apartment has an array of amenities, including a coffee maker, free bottled water, and a laptop-compatible safe. A 47-inch LED TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a phone, an ironing board, and a desk.
Guests staying at Hyatt Regency Toronto enjoy a 24-hour gym, a sauna, and free WiFi in public areas. Self parking is offered for CAD 40 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a seasonal outdoor pool, and a computer station.
The property is in a great location, but the rooms are old and tired. My had two very small windows, one of which was not a see through. As a result, the room was quite dark and depressing.
Hi David,Thank you for taking the time to provide us with your feedback. We recognize that a renovation is needed to help bring the rooms back up to match our level of service and convenience of our location. We do have plans for this in the near future, and we hope to be able to welcome you back soon!
Easy check-in/check-out. Parking was fairly priced and secure. All staff was very friendly and helpful. Room was clean and fully stocked.
Good day Jessica, Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
Staff was very friendly and helpful. One of the cleaning crew heard me leaving my room and called an elevator so I wouldn't have to wait longer. Front desk staff was eager to please. I had a great stay.
Good day Jason,Thank you for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon! All the best,
Good day Kevin,Thank you so much for taking the time to provide us with your feedback. We are delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again someday soon!All the best,
The room was clean and the front desk staff were very polite and helpful. However the people working downstairs at breakfast area were not friendly at all. The breakfast was expensive with a very limited menu. The waiters gave us attitude if we asked for more cream or sugar. They wouldn’t even offer a toast with their breakfast. We had to pay $10 for four slices of toasts!!!! That was the worst and at the same time the most expensive breakfast I’ve ever had in a hotel.
Thank you for your review and we are happy you had a wonderful stay with us but we are sorry for your experience at our restaurant. We will use your review as a tool to ensure great service. Thank you
Dear Guest, Thank you so much for the review. Please visit us again.
Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more
Thank you very much for your review. We are glad that you enjoyed your stay but I am very sorry about your experience at our MIX bar. Your review is a gift to us and we will ensure to use this as a learning tool to give better service. Thank you!
Loved the fitness center, which had great machines and weights, and the location—central to everything.
Hello Thank you very much for your review. We are happy you enjoyed our fitness center and our location. Thank you very much for staying with us and hope to see you again! Have a wonderful day!
Good day Leon,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,