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Recent guest reviews

The room was clean and the front desk staff were very polite and helpful. However the people working downstairs at breakfast area were not friendly at all. The breakfast was expensive with a very limited menu. The waiters gave us attitude if we asked for more cream or sugar. They wouldn’t even offer a toast with their breakfast. We had to pay $10 for four slices of toasts!!!! That was the worst and at the same time the most expensive breakfast I’ve ever had in a hotel.

Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more

Loved the fitness center, which had great machines and weights, and the location—central to everything.

Overall great hotel, however, does not really rate the additional cost over other hotels offering similar amenities.

Location was good. Central to downtown hot spots. Staff was very nice

I was booked into room 1144 (at the Hyatt Toronto Downtown), I assume my complaint applies to all rooms on the ##44 line. The bathroom felt like standing in a 2’x2’ space. Getting in/out of the shower or using the sink usually resulted in bumping into the toilet. It was the smallest bathroom I have ever seen in a hotel. I notified the front desk immediately and was met with smiles and thanks for the feedback—nothing was done to resolve the situation or compensation us for the discomfort. The front desk staff was horrible. At times I witnessed and experienced the front desk staff engaging in conversation while myself and others waited for their assistance. I travel frequently and have never experienced such a poorly designed room. I spent several minutes in search of a room safe, when I discovered it on the floor of the closet. You would have to lay on the floor to us it. The only bright side to this situation was that my booking was for 3 nights. If it was any longer I would have stood in the lobby inviting guest to visit the smallest bathroom in the hotel. Maybe that would have resulted in getting their attention.

The place is short distance to attractions. The room is great & have all what we need.

Nice hotel very convenient. Clean. Quick elevators. Lots of plugs on desk but not next to bed. Very Comfy bed. Let me check in early which was nice. Had slippers but no robe. Lighting in bathroom coukd be brighter. Two bottles of water and fridge which is nice. Towels are good size. Quiet room despite being in busy area. Good if you are going to a baseball game. Five minute walk to Rogers

L'endroit est excellent. Par contre uniquement saisonnière. Petit déjeuner mauvais et très chère

370 King Street W Toronto ON

Hotel highlights

  • Walking distance to Queen Street and Rogers Centre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Toronto, Hyatt Regency Toronto is within a 5-minute walk of Queen Street and within 15 minutes of other popular attractions like Rogers Centre. This 394-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

The 394 rooms have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. 47-inch LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other amenities include phones, ironing boards, and desks.


Property features

Hyatt Regency Toronto features a gym, free WiFi in public areas, and a conference center. Self parking is offered for CAD 32 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Additional amenities include a seasonal outdoor pool, a computer station, and express check-in.

Room options

Deluxe Suite (CN Tower View)

1 King Bed | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed (CN Tower View, High Floor)

1 King Bed | Sleeps 3

Room, 2 Double Beds (CN Tower View, High Floor)

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Regency Toronto

Everyone (3) Family (6)
3
Family

The room was clean and the front desk staff were very polite and helpful. However the people working downstairs at breakfast area were not friendly at all. The breakfast was expensive with a very limited menu. The waiters gave us attitude if we asked for more cream or sugar. They wouldn’t even offer a toast with their breakfast. We had to pay $10 for four slices of toasts!!!! That was the worst and at the same time the most expensive breakfast I’ve ever had in a hotel.

By on Nov 20, 2021

Review comment responded on Nov 21, 2021

Thank you for your review and we are happy you had a wonderful stay with us but we are sorry for your experience at our restaurant. We will use your review as a tool to ensure great service. Thank you

4
Everyone

By on Oct 12, 2020

Review comment responded on Oct 18, 2020

Dear Guest, Thank you so much for the review. Please visit us again.

5
Family

Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more

By on Jan 24, 2020

Review comment responded on Jan 26, 2020

Thank you very much for your review. We are glad that you enjoyed your stay but I am very sorry about your experience at our MIX bar. Your review is a gift to us and we will ensure to use this as a learning tool to give better service. Thank you!

5
Business Business

Loved the fitness center, which had great machines and weights, and the location—central to everything.

By on Sep 17, 2019

Review comment responded on Sep 17, 2019

Hello Thank you very much for your review. We are happy you enjoyed our fitness center and our location. Thank you very much for staying with us and hope to see you again! Have a wonderful day!

4
Family

Overall great hotel, however, does not really rate the additional cost over other hotels offering similar amenities.

By on Jul 29, 2019

Review comment responded on Aug 3, 2019

Thank you very much for your review. We hope to make your stay perfect the next time you come. We will use your comments as a tool to serve our guests better. Thank you!

4
Family

Location was good. Central to downtown hot spots. Staff was very nice

By on Jul 17, 2019

Review comment responded on Jul 23, 2019

Thank you for your comments. Your comments is a gift to us and a learning tool. We will use this to improve all guest's experience

5
Everyone

By on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you very much for the Review! Hope you have a wonderful day

2
Friends

I was booked into room 1144 (at the Hyatt Toronto Downtown), I assume my complaint applies to all rooms on the ##44 line. The bathroom felt like standing in a 2’x2’ space. Getting in/out of the shower or using the sink usually resulted in bumping into the toilet. It was the smallest bathroom I have ever seen in a hotel. I notified the front desk immediately and was met with smiles and thanks for the feedback—nothing was done to resolve the situation or compensation us for the discomfort. The front desk staff was horrible. At times I witnessed and experienced the front desk staff engaging in conversation while myself and others waited for their assistance. I travel frequently and have never experienced such a poorly designed room. I spent several minutes in search of a room safe, when I discovered it on the floor of the closet. You would have to lay on the floor to us it. The only bright side to this situation was that my booking was for 3 nights. If it was any longer I would have stood in the lobby inviting guest to visit the smallest bathroom in the hotel. Maybe that would have resulted in getting their attention.

By , from New York on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you for your feedback and we will certainly be sharing this with our team. We are sorry your stay was not perfect and please feel free to reach out to me directly if you would like to discuss further. Yours Sincerely, Michael O' Sullivan Director Of Operations

5
Everyone

The place is short distance to attractions. The room is great & have all what we need.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Good day, My name is Michael O’ Sullivan and I am the Director Of Operations at the Hyatt Regency Toronto. I wanted to personally thank you for taking the time to share your feedback and we have certainly shared this with our teams. I am sorry that your stay was not perfect. This feedback is a gift as it allows us to know where we are excelling while also looking at the opportunities to improve our guest services and facilities. We always strive to provide a memorable experience for each guest. I want you to know that I genuinely value your feedback. Please consider me your main point of contact if you chose to return to our hotel and I would be delighted to assist with anything you may need. Please feel free to reach out to me directly if you would like to discuss your stay further. Yours Sincerely, Michael O’ Sullivan Director Of Operations

4
Business Business

Nice hotel very convenient. Clean. Quick elevators. Lots of plugs on desk but not next to bed. Very Comfy bed. Let me check in early which was nice. Had slippers but no robe. Lighting in bathroom coukd be brighter. Two bottles of water and fridge which is nice. Towels are good size. Quiet room despite being in busy area. Good if you are going to a baseball game. Five minute walk to Rogers

By on May 31, 2019

Review comment responded on Jun 3, 2019

Good day, My name is Michael O’ Sullivan and I am the Director Of Operations at the Hyatt Regency Toronto. I wanted to personally thank you for taking the time to share your feedback and we have certainly shared this with our teams. This feedback is a gift as it allows us to know where we are excelling while also looking at the opportunities to improve our guest services and facilities. We always strive to provide a memorable experience for each guest. I want you to know that I genuinely value your feedback. Please consider me your main point of contact if you chose to return to our hotel and I would be delighted to assist with anything you may need. Please feel free to reach out to me directly if you would like to discuss your stay further. Yours Sincerely, Michael O’ Sullivan Director Of Operations

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