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Recent guest reviews

Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more

Loved the fitness center, which had great machines and weights, and the location—central to everything.

Overall great hotel, however, does not really rate the additional cost over other hotels offering similar amenities.

Location was good. Central to downtown hot spots. Staff was very nice

I was booked into room 1144 (at the Hyatt Toronto Downtown), I assume my complaint applies to all rooms on the ##44 line. The bathroom felt like standing in a 2’x2’ space. Getting in/out of the shower or using the sink usually resulted in bumping into the toilet. It was the smallest bathroom I have ever seen in a hotel. I notified the front desk immediately and was met with smiles and thanks for the feedback—nothing was done to resolve the situation or compensation us for the discomfort. The front desk staff was horrible. At times I witnessed and experienced the front desk staff engaging in conversation while myself and others waited for their assistance. I travel frequently and have never experienced such a poorly designed room. I spent several minutes in search of a room safe, when I discovered it on the floor of the closet. You would have to lay on the floor to us it. The only bright side to this situation was that my booking was for 3 nights. If it was any longer I would have stood in the lobby inviting guest to visit the smallest bathroom in the hotel. Maybe that would have resulted in getting their attention.

The place is short distance to attractions. The room is great & have all what we need.

Nice hotel very convenient. Clean. Quick elevators. Lots of plugs on desk but not next to bed. Very Comfy bed. Let me check in early which was nice. Had slippers but no robe. Lighting in bathroom coukd be brighter. Two bottles of water and fridge which is nice. Towels are good size. Quiet room despite being in busy area. Good if you are going to a baseball game. Five minute walk to Rogers

Parking was a bit hi I don’t want to I will not do a survey again if it is this hard to complete

Upon check in I was told that I would have to be put in a king room instead of 2 doubles like i requested. They weren't able to do anything about it since i booked through Orbitz. They were able to move me to a double room the next day. I was under the imoression that it was 2 queen beds but it was 2 double beds. Housekeeping didn't do a good job of cleaning the room because i found a pair of someone else's pants on a chair when i checked into the double room. Also the base of one of the beds was slighly broken. Housekeeping also left my door open after cleaning one day. The gym facilities and sauna were nice. The hotel staff was nice and helpful in finding us places to eat.

We really enjoyed staying at The Hyatt Regency in Toronto and would stay their again in the near future.

Hotel was in a good spot, close to transportation and tourist sites. Staff helped us with our bags and tourist information. Parking was expensive at $32 a night, but the garage below the hotel was convenient and safe. The bed was great which was good, as we had just left Vittoria hotel in Niagara which had awful rock hard beds. It was great to finally be able to get some sleep at Hyatt. The bed was medium/soft firmness. There was no mini fridge which was unfortunate as we wanted to keep some waters cool to take with us in the peak summer heat and instead had to buy drinks out, which got expensive. The TV had decent channels but on demand movies, even the much older movies, were too expensive at $18.99 a movie. We ordered room service one night which was great. We got the Angus burger and fries and it was fresh, well made and delicious. We would stay here again.

Pros: good location, walking distance to many hotspots. Cons: Very small rooms with no privacy. Tiny bathrooms. Staff not courteous

L'endroit est excellent. Par contre uniquement saisonnière. Petit déjeuner mauvais et très chère

370 King Street W Toronto ON

Hotel highlights

  • Walking distance to Princess of Wales Theatre and TIFF Bell Lightbox
  • Free WiFi and wired Internet in public areas
  • 24-hour business center
  • Concierge services

Located in Toronto Entertainment District, Hyatt Regency Toronto is adjacent to TIFF Bell Lightbox and within a 5-minute walk of other popular sights like Princess of Wales Theatre. This 394-room, 4-star hotel welcomes guests with conveniences like a 24-hour business center, a conference center, and concierge services.


Dining

Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 394 rooms have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. 47-inch LED TVs come with digital channels, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other amenities include phones, ironing boards, and desks.


Property features

Guests of Hyatt Regency Toronto enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. Self parking is offered for CAD 32 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Deluxe Suite (CN Tower View)

1 King Bed | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed (CN Tower View, High Floor)

1 King Bed | Sleeps 3

Room, 2 Double Beds (CN Tower View, High Floor)

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Regency Toronto

Everyone (9) Family (5)
4
Everyone

By on Oct 12, 2020

Review comment responded on Oct 18, 2020

Dear Guest, Thank you so much for the review. Please visit us again.

5
Family

Hotel bartenders kinda sucked, they looked like they hated their lives and don’t get me wrong I hate mine but they seemed to hate theirs more

By on Jan 24, 2020

Review comment responded on Jan 26, 2020

Thank you very much for your review. We are glad that you enjoyed your stay but I am very sorry about your experience at our MIX bar. Your review is a gift to us and we will ensure to use this as a learning tool to give better service. Thank you!

5
Business Business

Loved the fitness center, which had great machines and weights, and the location—central to everything.

By on Sep 17, 2019

Review comment responded on Sep 17, 2019

Hello Thank you very much for your review. We are happy you enjoyed our fitness center and our location. Thank you very much for staying with us and hope to see you again! Have a wonderful day!

4
Family

Overall great hotel, however, does not really rate the additional cost over other hotels offering similar amenities.

By on Jul 29, 2019

Review comment responded on Aug 3, 2019

Thank you very much for your review. We hope to make your stay perfect the next time you come. We will use your comments as a tool to serve our guests better. Thank you!

4
Family

Location was good. Central to downtown hot spots. Staff was very nice

By on Jul 17, 2019

Review comment responded on Jul 23, 2019

Thank you for your comments. Your comments is a gift to us and a learning tool. We will use this to improve all guest's experience

5
Everyone

By on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you very much for the Review! Hope you have a wonderful day

2
Friends

I was booked into room 1144 (at the Hyatt Toronto Downtown), I assume my complaint applies to all rooms on the ##44 line. The bathroom felt like standing in a 2’x2’ space. Getting in/out of the shower or using the sink usually resulted in bumping into the toilet. It was the smallest bathroom I have ever seen in a hotel. I notified the front desk immediately and was met with smiles and thanks for the feedback—nothing was done to resolve the situation or compensation us for the discomfort. The front desk staff was horrible. At times I witnessed and experienced the front desk staff engaging in conversation while myself and others waited for their assistance. I travel frequently and have never experienced such a poorly designed room. I spent several minutes in search of a room safe, when I discovered it on the floor of the closet. You would have to lay on the floor to us it. The only bright side to this situation was that my booking was for 3 nights. If it was any longer I would have stood in the lobby inviting guest to visit the smallest bathroom in the hotel. Maybe that would have resulted in getting their attention.

By , from New York on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you for your feedback and we will certainly be sharing this with our team. We are sorry your stay was not perfect and please feel free to reach out to me directly if you would like to discuss further. Yours Sincerely, Michael O' Sullivan Director Of Operations

5
Everyone

The place is short distance to attractions. The room is great & have all what we need.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Good day, My name is Michael O’ Sullivan and I am the Director Of Operations at the Hyatt Regency Toronto. I wanted to personally thank you for taking the time to share your feedback and we have certainly shared this with our teams. I am sorry that your stay was not perfect. This feedback is a gift as it allows us to know where we are excelling while also looking at the opportunities to improve our guest services and facilities. We always strive to provide a memorable experience for each guest. I want you to know that I genuinely value your feedback. Please consider me your main point of contact if you chose to return to our hotel and I would be delighted to assist with anything you may need. Please feel free to reach out to me directly if you would like to discuss your stay further. Yours Sincerely, Michael O’ Sullivan Director Of Operations

4
Business Business

Nice hotel very convenient. Clean. Quick elevators. Lots of plugs on desk but not next to bed. Very Comfy bed. Let me check in early which was nice. Had slippers but no robe. Lighting in bathroom coukd be brighter. Two bottles of water and fridge which is nice. Towels are good size. Quiet room despite being in busy area. Good if you are going to a baseball game. Five minute walk to Rogers

By on May 31, 2019

Review comment responded on Jun 3, 2019

Good day, My name is Michael O’ Sullivan and I am the Director Of Operations at the Hyatt Regency Toronto. I wanted to personally thank you for taking the time to share your feedback and we have certainly shared this with our teams. This feedback is a gift as it allows us to know where we are excelling while also looking at the opportunities to improve our guest services and facilities. We always strive to provide a memorable experience for each guest. I want you to know that I genuinely value your feedback. Please consider me your main point of contact if you chose to return to our hotel and I would be delighted to assist with anything you may need. Please feel free to reach out to me directly if you would like to discuss your stay further. Yours Sincerely, Michael O’ Sullivan Director Of Operations

5
Everyone

By on Feb 13, 2019

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