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Recent guest reviews

The hotel had only been open for 2 days so I should have expected the problems- no restaurant, inexperienced front desk staff, skeleton housekeeping services, etc. I am still glad to have stayed there because it is a good location for me.

1. I loved the lavender balm and other products (shampoo, etc), the pillows, bathrobe, fridge, TV, etc. 2. The restaurant is very over-priced. For example, a server encouraged me to get the larger bowl of oatmeal but it was too much food and way too expensive. 3. Sunday morning. the restaurant service was very poor. I had to walk to the front several times to find someone. 4. A restaurant server overcharged me about $10, which was not a problem in itself (people make mistakes), but very puzzling as to how it was handled, because: A. She said she could not void it and re-charge it correctly. She gave me the change instead; however, I did not want or need more Canadian money (that is why I was using a card in the first place), B. Even more curious, she apologized profusely; however, she said it happened because of her poor eyesight. A person with poor eyesight needs to either not be ringing up a bill or needs to be wearing glasses. I asked and she said she has glasses "in the back". C. She tried to figure out the difference in her head, which was not helpful to me. D. Then, she tried to calculate the difference on paper, but I was unable to read her handwriting.

Great location in terms of convenience for the northern part of the city. The rooms on the renovated floors are terrific. The UN-renovated rooms? Meh. Not so great for the money. I asked to be put on a renovated floor when I checked in this time, but no luck. The other slightly weird thing is that if you get room service, your dishes will sit outside your room for DAYS. Literally. It is a strange blip in a hotel that is otherwise very well run. I took pictures as a kind of time-lapse. Three days -- those dishes stayed there.

Very friend staff- they upgraded me to a king without my having to ask. Room service was fast and efficient. The downstairs lobby was nice. My only complaint (and it is a small one) is that the carpeting on my floor (the 10th) was really beat up (I think they're doing renovations, so this could improve soon). Also, for some odd reason, the drinking glasses from my first night's room service sat outside my door for two days (complete with lemon and lime slices). Other than these small details, my stay was great, and I WOULD return.

very close to a lot of stores and conveniently located.

Bien situé, bon choix de restaurants à proximité

900 York Mills Rd Toronto ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in North York within 2 miles (3 km) of Toronto Botanical Garden, Pan Pacific Toronto is within a few miles (5 km) of other popular sights such as Aga Khan Museum. This 409-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at Gilaneh, the hotel's onsite restaurant.


Rooms

42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available.


Property features

At Pan Pacific Toronto, guests have access to a 24-hour gym, free WiFi in public areas, and an outdoor tennis court. If you drive, self parking is CAD 18 per night, and there's also limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this golf hotel include conference space, a business center, and a computer station.

Room options

Premier King

1 King Bed | Sleeps 3

Deluxe Two Queen

2 Queen Beds | Sleeps 4

Deluxe King

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for Pan Pacific Toronto

Everyone (2) Family (4)
4
Family

The hotel had only been open for 2 days so I should have expected the problems- no restaurant, inexperienced front desk staff, skeleton housekeeping services, etc. I am still glad to have stayed there because it is a good location for me.

By on Sep 6, 2021

Review comment responded on Sep 7, 2021

Thank you for staying with us. We are pleased that you liked our location we truly value your feedback this gives us the opportunity of improving what we can offer. We are sorry that the restaurant was closed and limited housekeeping services was provided. It is not enough for us to be just good, we want to be exceptional and even though we could not fulfil your complete expectations this time, we will continue our work to improve all our services. We are looking forward to welcome you back in the future Best regards, Nathaly Touban Guest Services Manager

4
Family

1. I loved the lavender balm and other products (shampoo, etc), the pillows, bathrobe, fridge, TV, etc. 2. The restaurant is very over-priced. For example, a server encouraged me to get the larger bowl of oatmeal but it was too much food and way too expensive. 3. Sunday morning. the restaurant service was very poor. I had to walk to the front several times to find someone. 4. A restaurant server overcharged me about $10, which was not a problem in itself (people make mistakes), but very puzzling as to how it was handled, because: A. She said she could not void it and re-charge it correctly. She gave me the change instead; however, I did not want or need more Canadian money (that is why I was using a card in the first place), B. Even more curious, she apologized profusely; however, she said it happened because of her poor eyesight. A person with poor eyesight needs to either not be ringing up a bill or needs to be wearing glasses. I asked and she said she has glasses "in the back". C. She tried to figure out the difference in her head, which was not helpful to me. D. Then, she tried to calculate the difference on paper, but I was unable to read her handwriting.

By on Sep 25, 2019

4
Family

Great location in terms of convenience for the northern part of the city. The rooms on the renovated floors are terrific. The UN-renovated rooms? Meh. Not so great for the money. I asked to be put on a renovated floor when I checked in this time, but no luck. The other slightly weird thing is that if you get room service, your dishes will sit outside your room for DAYS. Literally. It is a strange blip in a hotel that is otherwise very well run. I took pictures as a kind of time-lapse. Three days -- those dishes stayed there.

By on Apr 16, 2019

4
Family

Very friend staff- they upgraded me to a king without my having to ask. Room service was fast and efficient. The downstairs lobby was nice. My only complaint (and it is a small one) is that the carpeting on my floor (the 10th) was really beat up (I think they're doing renovations, so this could improve soon). Also, for some odd reason, the drinking glasses from my first night's room service sat outside my door for two days (complete with lemon and lime slices). Other than these small details, my stay was great, and I WOULD return.

By on Apr 1, 2019

4
Everyone

By on Jan 8, 2019

5
Everyone

very close to a lot of stores and conveniently located.

By on Oct 20, 2018

5
Friends

Bien situé, bon choix de restaurants à proximité

By on Sep 15, 2022

Review comment responded on Oct 25, 2022

Dear Geoffroy,Thank you for this wonderful feedback. We are delighted you had an enjoyable stay. We hope to see you again in the near future. Sincerely yours, Pan Pacific Toronto

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