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Recent guest reviews

The location could not have been better for my reasons for visiting Toronto. Check in and a requested late check out could not have gone smoother. The hotel is spotless in public areas and housekeeping for rooms. The restaurant was beyond my budget but their is wonderful food all around the Novotel Toronto

Loved the breakfast had bacon, eggs, tons of pastries, yogurt fresh fruit. Worth staying at this hotel just for that. Room was clean and bed was comfortable.

Several great things: 1. Modern, clean and comfortable room. We tend to stay in inns so this was a bit on expensive side for us, but we for sure felt fancy. 2. Amazing spread for buffet breakfast. I booked a room that was about $20 extra so we could have breakfast included (because everything is so expensive nearby especially for a family of 4), but it was so worth it. 3. Great customer service. We parked right next to the hotel with elevator going right into lobby for $33 Canadian per night (which means you can leave the car there till the day of checkout 11:59pm) but were offered at check in to park a block away for $25. And our room was ready so we got to check in at 12pm.

No room avlb upon check in. Overbooked and was sent 10 minutes away to another hotel. They did cover the room.

We loved the quaintness and location. Not all of the staff were friendly or helpful. Room could not be cooled pass 65!!!

EVERYTHING was nice. Clean, nice staff, up to date, and most importantly great location. Walking distance from Union Station, Distillery District and CN Tower.

Close to everything, clean, very updated. Construction next door was loud, not the hotel’s fault. Absolutely staying here again.

Nice hotel in a good location. A very satisfied stay.

Très bien dans l'ensemble. Emplacement parfait, personnel courtois et bilingue, très propre et moderne.

45 The Esplanade Toronto ON

Hotel highlights

  • Steps from PATH Underground Shopping Mall and Meridian Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Toronto, Novotel Toronto Centre is within a 5-minute walk of Hockey Hall of Fame and within 15 minutes of other popular attractions like Scotiabank Arena. This 262-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

The 262 accommodations feature a separate bedroom. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, safes, and phones. Weekly housekeeping is available.


Property features

Guests staying at Novotel Toronto Centre enjoy an indoor pool, a fitness center, and a spa tub. If you drive, self parking is CAD 33.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a business center.

Room options

Junior Suite (Executive)

1 King Bed | Sleeps 3

Superior Room, 1 King Bed (Newly Renovated)

1 King Bed | Sleeps 2

Superior Room, 2 Queen Beds (Newly Renovated)

2 Queen Beds | Sleeps 4

Premier Room (Newly Renovated)

1 King Bed | Sleeps 3

Guest reviews for Novotel Toronto Centre

Everyone (7) Couples (2) Family (2)
5
Everyone

The location could not have been better for my reasons for visiting Toronto. Check in and a requested late check out could not have gone smoother. The hotel is spotless in public areas and housekeeping for rooms. The restaurant was beyond my budget but their is wonderful food all around the Novotel Toronto

By on Feb 10, 2020

Review comment responded on Feb 11, 2020

We are glad that you enjoyed your stay with us. We hope to see you again soon.

5
Friends

Loved the breakfast had bacon, eggs, tons of pastries, yogurt fresh fruit. Worth staying at this hotel just for that. Room was clean and bed was comfortable.

By on Feb 3, 2020

Review comment responded on Feb 7, 2020

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

1
Everyone

By on Oct 19, 2019

Review comment responded on Oct 20, 2019

Thank you for your rating; however, would it be possible to have some more information regarding the low rating? We really appreciate it as we always strive for excellent guest experience.

5
Everyone

By on Sep 27, 2019

Review comment responded on Sep 28, 2019

Thank you for your perfect rating!

5
Family

Several great things: 1. Modern, clean and comfortable room. We tend to stay in inns so this was a bit on expensive side for us, but we for sure felt fancy. 2. Amazing spread for buffet breakfast. I booked a room that was about $20 extra so we could have breakfast included (because everything is so expensive nearby especially for a family of 4), but it was so worth it. 3. Great customer service. We parked right next to the hotel with elevator going right into lobby for $33 Canadian per night (which means you can leave the car there till the day of checkout 11:59pm) but were offered at check in to park a block away for $25. And our room was ready so we got to check in at 12pm.

By on Aug 30, 2019

Review comment responded on Sep 3, 2019

Thank you for your feedback. We are so glad that our package deal met your need. We hope you will visit us again in the near future.

1
Everyone

By on Aug 14, 2019

Review comment responded on Sep 30, 2019

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated your experience during your stay with us low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Marina - Dir. of Rooms

1
Friends

No room avlb upon check in. Overbooked and was sent 10 minutes away to another hotel. They did cover the room.

By on Aug 11, 2019

5
Everyone

By on Jul 23, 2019

Review comment responded on Jul 24, 2019

Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

5
Family

We loved the quaintness and location. Not all of the staff were friendly or helpful. Room could not be cooled pass 65!!!

By on Jun 5, 2019

Review comment responded on Jun 8, 2019

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paul R - Manager Operations

5
Partner Couples

EVERYTHING was nice. Clean, nice staff, up to date, and most importantly great location. Walking distance from Union Station, Distillery District and CN Tower.

By on Apr 26, 2019

Review comment responded on May 2, 2019

Dear K.Bridges, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

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