nice!! recommendable...
The sky bridge was excellent for our little ones. very clean and very friendly!
It was a great property and our room was just a short walk to the arcade and indoor waterpark. We were very please with our stay and will be coming back to this resort in the future.
The condo had a very modern and homie feeling! I absolutely love the beds! They’re very comfortable!
The indoor water park is fantastic for kids the age of mine (8,6,1). The 2-bedroom room was an incredible size for what we paid. The shuttle ran constantly so it wasn’t a problem that our room wasn’t in the same building as the water park. The Thirsty Miner food was borderline inedible, would/will never go back. Hidden Trails was good but menu too small. Firefly menu was a joke - literally 3-5 items on it for lunch and dinner each. The worst part is the shady timeshare stuff. They tell you to get your parking pass at a different desk. Then at the “parking pass desk” you get told that you get a free breakfast and $175 in resort gift cards if you attend a 90-minute timeshare presentation. I had read the other reviews so I knew what I was in for and decided to go for it so that the rest of our meals could be paid for. The second you walk in you are inundated with sales people all around you and you are assigned one of them who doesn’t leave your side. Then you are told almost immediately to expect to be there about 2 hours. Long story short, they try to get you to sign up for a 10-year deal which requires a huge deposit ($5k in our case). When you say no, they send someone in for a survey who then tries to sell you on a trial period which is still a lot but cheap compared to what they just pitched (only $500 today and $120/mo for 2 years, insert eye roll). In short, if you want a Shoney’s breakfast for free and free money, and you are good at saying no, go for it!
The property was very nice with lots of things for the kids to do . The problem with this place is the whydame employees that manage the place . When booking we were told check in was at 4:00 . While driving there from Louisiana we decided to call and see that if we came early if it would be possible to check in at 2:00. We were told that they were cleaning the room when we called and it should be ready , this was at noon . We arrived at 2:00 and was told that the room was not ready that they would call us when it was , that they were in the room cleaning it now should be any minute. So we drove around for 2 hours waiting on a call 4:15 still no call so I drove back to the hotel to see if the room was ready . When I arrived I was told that it was not ready and you guessed it ( they were in there cleaning it now ) . I asked to talk to a manager when I explained to her my problem I was told that they were very busy with check outs that day . Wich I can’t see how they didn’t anticipate that problem . I told her that I would like an estimated time when the room would be ready and she said they can not give me an estimate. That they would call when it’s done . So I drove around for another hour and a half still no call . I drove back to the office and told them that I need my room and I can not drive around anymore with 5 kids in the car , that my phone died so could not wait for there call . I told them that we would all wait by the reception desk till it was ready .
Amenities should be open later and restaurants should be full menu year round. Slides were closed during our visit and we were not notified in advance its one of the reasons we chose this hotel. Also decorations around hotel of American flags were innaprorpiate and offensive. Too many flags, and flags touching the ground. Goes against flag ettiquete.
5-10 minute walk to convention center. Pretty views of golf course. Shuttle is quick to center if you don’t want to walk it
We truly enjoyed our stay here. The suit was nice and clean and had everything we needed. The indoor water park was a great time for all and the arcade, other than being way to noisy with blaring games, was a hit as well. Our room was missing sheets for the pullout bed, but one phone call and someone brought them right up. Friendly staff! One qualm... When I checked in at the front desk I was provided with all the information and paperwork I could need except for my parking pass. For that I was told to go to a different desk. Strange. At that desk a very nice gentleman asked me if I could be counted on the take a "survey" with breakfast provided. I declined, knowing this to be a timeshare presentation and I had payed money for a vacation, not a sales pitch. I didn't appreciate the sly attempt on my time and money. Despite that, the staff and facility are first rate!
Amaze balls if u stay here you will not be disappointed minus the hotel restaurant (TM) seems a bit off main strip but our best hotel stay in this area in all our years coming! The room was the best made water park feel like a mire second
Room was great but if you're not there for the Waterpark it's not for you.
The stay was great. The resort was wonderful, I would definitely stay there again with my family and friends. Kids enjoyed the water park so much.
We love the water park. My boys (ages 5 and 7) spent countless hours in the water park. The room was gorgeous and felt like home. We will be back!
Our kids had a lot of fun at waterpark. Since it is very close to the grocery store and has a kitchen, we were able to cook our own breakfast everyday for our kids. I will likely stay at this place again in the future.
Enjoyed every minute of our stay. From check in until checkout it was perfect! Room was excellent!
We loved ALMOST everything about the hotel. Room was incredible, service and staff nice, not too pushy on the timeshare purchase, etc. Waterpark was loved by all three children (8, 5, & 2). My only complaint was the internet service in the room. It was essentially non-existent. Traveling with family is a pleasure and we do it often, but I need to be able to work on the road even on vacation. Not having internet service in the room in this day and age is unacceptable.
This is a nice hotel. The room was very nice and well maintained and the staff was friendly. The water park was amazing and my kids and I truely enjoyed it to the fullest.
it was all fantastic with the exception of the alcholic beverages showing up in an area that is what I see as a draw for children and teens. Very disappointing to see at the kiddie pool section and unless you were a drinker you could not enjoy the hot tub for those who were gathering there to drink. I would suggest if you cannot make it without those sales in that area that you at least be considerate of the children and those non drinkers and make a "family" section that does not permit drinking in those areas.
In good location, good amenities and good staff!The water park could have been better for kids...!
We had the time of our life.............. We will return before the year end
Club Wyndham Great Smokies Lodge places you next to Wilderness at the Smokies and a short stroll from other popular sights like Sevierville Convention Center. This 3.5-star resort has 199 guestrooms and offers conveniences like 2 restaurants, a free water park, and an outdoor pool.
Enjoy dining at one of 2 onsite restaurants including Thirsty Miner, which specializes in American cuisine.
Guests can expect free WiFi and TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchens, washers/dryers, and furnished balconies or patios are also standard. Limited housekeeping is available.
Guests of Club Wyndham Great Smokies Lodge enjoy a free water park, an indoor pool, and an outdoor pool. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Other amenities at this golf resort include a lazy river, a children's pool, and a gym.
nice!! recommendable...
The sky bridge was excellent for our little ones. very clean and very friendly!
Great Smokies Lodge wishes to thank you for your feedback on your recent stay. We are pleased you have a wonderful time and look forward to your next visit.
It was a great property and our room was just a short walk to the arcade and indoor waterpark. We were very please with our stay and will be coming back to this resort in the future.
Thank you for your feedback. We value our guest's observations to help us improve our service and facilities. We are so happy you had a great stay and look forward to your next visit with us.
The condo had a very modern and homie feeling! I absolutely love the beds! They’re very comfortable!
Wyndham Great Smokies Lodge thanks you for your feedback. We hope you will come back and enjoy our resort when the outdoor waterparks open. We look forward to seeing you again.
The indoor water park is fantastic for kids the age of mine (8,6,1). The 2-bedroom room was an incredible size for what we paid. The shuttle ran constantly so it wasn’t a problem that our room wasn’t in the same building as the water park. The Thirsty Miner food was borderline inedible, would/will never go back. Hidden Trails was good but menu too small. Firefly menu was a joke - literally 3-5 items on it for lunch and dinner each. The worst part is the shady timeshare stuff. They tell you to get your parking pass at a different desk. Then at the “parking pass desk” you get told that you get a free breakfast and $175 in resort gift cards if you attend a 90-minute timeshare presentation. I had read the other reviews so I knew what I was in for and decided to go for it so that the rest of our meals could be paid for. The second you walk in you are inundated with sales people all around you and you are assigned one of them who doesn’t leave your side. Then you are told almost immediately to expect to be there about 2 hours. Long story short, they try to get you to sign up for a 10-year deal which requires a huge deposit ($5k in our case). When you say no, they send someone in for a survey who then tries to sell you on a trial period which is still a lot but cheap compared to what they just pitched (only $500 today and $120/mo for 2 years, insert eye roll). In short, if you want a Shoney’s breakfast for free and free money, and you are good at saying no, go for it!
Wyndham Great Smokies Lodge wishes to thank you for your constructive feedback. We will share your feedback with our sales team. We are always looking for ways to improve and our guests feedback assists us with that process. We look forward to seeing you again, especially when the outdoor waterparks open.
The property was very nice with lots of things for the kids to do . The problem with this place is the whydame employees that manage the place . When booking we were told check in was at 4:00 . While driving there from Louisiana we decided to call and see that if we came early if it would be possible to check in at 2:00. We were told that they were cleaning the room when we called and it should be ready , this was at noon . We arrived at 2:00 and was told that the room was not ready that they would call us when it was , that they were in the room cleaning it now should be any minute. So we drove around for 2 hours waiting on a call 4:15 still no call so I drove back to the hotel to see if the room was ready . When I arrived I was told that it was not ready and you guessed it ( they were in there cleaning it now ) . I asked to talk to a manager when I explained to her my problem I was told that they were very busy with check outs that day . Wich I can’t see how they didn’t anticipate that problem . I told her that I would like an estimated time when the room would be ready and she said they can not give me an estimate. That they would call when it’s done . So I drove around for another hour and a half still no call . I drove back to the office and told them that I need my room and I can not drive around anymore with 5 kids in the car , that my phone died so could not wait for there call . I told them that we would all wait by the reception desk till it was ready .
Wyndham Great Smokies Lodge appreciates all our guest’s constructive comments and feedback. We wish to express our sincere apologies for the breakdown in communication regarding the readiness status of your room. Our policy for arrivals is check in begins at 4:00 pm. If a guest is on site prior to 4:00 pm we will make every effort to get the guest into a room as soon as possible, but there are no guarantees. While guests are waiting on their room they are encouraged to enjoy the amenities located around the resort. These amenities include the waterpark, arcade, restaurants and retail outlets. Since many factors play into the readiness of a room, we are unable to give estimates on when a room will be available for check in. Thank you for your comments and we hope to see you in the future.
Amenities should be open later and restaurants should be full menu year round. Slides were closed during our visit and we were not notified in advance its one of the reasons we chose this hotel. Also decorations around hotel of American flags were innaprorpiate and offensive. Too many flags, and flags touching the ground. Goes against flag ettiquete.
Wyndham Great Smokies Lodge wishes to thank you for your comments and feedback. We will be sharing your feedback with Wilderness at the Smokies, who are responsible for the flags and the amenities mentioned. Both Wyndham and the Wilderness take our guests' comments seriously and utilize them in our continued improvements and training. We hope to see you again in the future. Thank you.
5-10 minute walk to convention center. Pretty views of golf course. Shuttle is quick to center if you don’t want to walk it
We truly enjoyed our stay here. The suit was nice and clean and had everything we needed. The indoor water park was a great time for all and the arcade, other than being way to noisy with blaring games, was a hit as well. Our room was missing sheets for the pullout bed, but one phone call and someone brought them right up. Friendly staff! One qualm... When I checked in at the front desk I was provided with all the information and paperwork I could need except for my parking pass. For that I was told to go to a different desk. Strange. At that desk a very nice gentleman asked me if I could be counted on the take a "survey" with breakfast provided. I declined, knowing this to be a timeshare presentation and I had payed money for a vacation, not a sales pitch. I didn't appreciate the sly attempt on my time and money. Despite that, the staff and facility are first rate!
Amaze balls if u stay here you will not be disappointed minus the hotel restaurant (TM) seems a bit off main strip but our best hotel stay in this area in all our years coming! The room was the best made water park feel like a mire second
Thank you for your feedback. We appreciate all our Guests comments