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Recent guest reviews

A little dated and needs a little love, but we will be back

The customer service was good. The property just needs a little updating. The AC made the room damp and damage some of our items. Both back and front door had a big gap underneath that any small little creature could’ve claw right end. The shower curtain need to be switch out, it was starting to have mold growing on it. It wasn’t even time for us to check out and the cleaning lady was already in our room stripping the bed. We still had stuff in there to load up.

I enjoyed having a room beside the brook and having a place to relax. The front staff was very considerate and helpful during me stay.

Nice rooms friendly staff

The room had peeling old wallpapers and there was one little lamp for the entire room. It did not give off enough light. I would not recommend Brookside Resort to anyone.

Everything was Great 👍

convenience

Everything was perfect thank you

The night crew was so friendly and accommodating to our group. Loved the facilities with the firepit and outside seating areas

Very nice staff, and very clean.

This place was clean, check-in/out was easy, parking was a breeze, the trolley stops right in front of the property, and it is within walking distance to everything you need. I would stay here again.

Had to call for clean towels and ice bucket. No closet, dirty carpet, no counter space in bathroom . View of crrek was amazing and beds were comfortable

The room was dirty and outdated

Property is beautiful

I liked the location close to downtown Gatlinburg, we walked. Staff was great the two girls that took care of me did a great job. Was unable to get in the first room door wouldnt open they also tried so they gave me and my wife another room the room although ok bed was good shower leaked onto the carpet so I only used it one time then let the office know looks like it came from the wall. runner on shower door was nasty. Room needed to be cleaned better mantle on fire place was dirty and one of the soap dishes in shower had old soap residue. Room was nice but old looking. Know they let dogs in we had a yapping one next door to us all day and most of the night.

Loved the sound of the water. Very quiet and comfortable. Staff was very friendly. And you're close to everything.

The river behind on the balcony. It was really nice.

Disappointed in our stay. When we arrived to our honeymoon suite and there wasn't a jacuzzi in the room, as pictured. Also the pool wasn't opened yet, bummed about that because we wanted to do some late night seimming. We did have a nice view of the stream off our balcony, so thats a plus. The room was dated, and they had nail holes all over the walls. The bed comfortable, but the headboard banged on the wall everytime you moved in the bed. Also the shower was nicely updated along with the bathroom sink, but there wasn't alot of pressure coming trom the shower head. It was hard to wash my hair. Other than that it was an okay stay. We wasn't in the room much, because we was walking the Gatlinburg strip and doing activities.

E Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies and Anakeesta
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free parking
  • 2 outdoor pools

Ripley's Aquarium of the Smokies is a short stroll from Brookside Lodge, and other popular attractions like Gatlinburg SkyLift Park are within a mile (2 km). This 100-room hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking. It's connected to the convention center in central Gatlinburg and also close to Ripley's Believe It Or Not Museum and Gatlinburg Space Needle.


Dining

Start each morning with buffet breakfast, available for a fee from 8:00 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Furnished balconies, refrigerators, and microwaves are other standard amenities.


Property features

Brookside Lodge features 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an area shuttle for a fee. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Queen Beds (Creekside)

2 Queen Beds | Sleeps 4

Riverside Deluxe King with Fireplace.

1 King Bed | Sleeps 2

Riverside Deluxe King

1 King Bed | Sleeps 2

Riverside Deluxe 2-Queen Beds with Fireplace

2 Queen Beds | Sleeps 4

Guest reviews for Brookside Lodge

Everyone (10) Couples (13) Family (16)
5
Family with small children

A little dated and needs a little love, but we will be back

By on Jun 1, 2022

Review comment responded on Jun 9, 2022

Thank you for the review and your feedback. Hope to see you again soon

2
Family

The customer service was good. The property just needs a little updating. The AC made the room damp and damage some of our items. Both back and front door had a big gap underneath that any small little creature could’ve claw right end. The shower curtain need to be switch out, it was starting to have mold growing on it. It wasn’t even time for us to check out and the cleaning lady was already in our room stripping the bed. We still had stuff in there to load up.

By on May 27, 2022

Review comment responded on Jun 11, 2022

I greatly apologize for your issues and thank you for letting us know. I will make sure housekeeping and maintenance know about your issues. We do hope you give us another chance to impress you.

5
Business Business

I enjoyed having a room beside the brook and having a place to relax. The front staff was very considerate and helpful during me stay.

By on Apr 7, 2022

Review comment responded on May 2, 2022

We appreciate you staying with us. Thank you for your positive feedback

5
Family

Nice rooms friendly staff

By on Mar 15, 2022

Review comment responded on Mar 23, 2022

Glad you enjoyed your time here with us. Hope to see you again. Have a wonderful day

2
Everyone

The room had peeling old wallpapers and there was one little lamp for the entire room. It did not give off enough light. I would not recommend Brookside Resort to anyone.

By on Mar 6, 2022

Review comment responded on Mar 7, 2022

I am sorry you did not enjoy your time here with us. Have a great day

5
Everyone

Everything was Great 👍

By on Feb 26, 2022

Review comment responded on Feb 28, 2022

Thank you for the wonderful review. Have a great day

4
Everyone

By on Feb 4, 2022

4
Family

convenience

By on Jan 3, 2022

Review comment responded on Jan 4, 2022

Thank you for the wonderful review. Have a great day

5
Partner Couples

Everything was perfect thank you

By on Dec 13, 2021

Review comment responded on Dec 14, 2021

It really makes me happy to see you enjoyed your stay here with us. Have a safe and wonderful day

4
Everyone

By on Nov 29, 2021

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