I really liked this property. I would stay there again.
The properllty staff were helpful but the room I was given had a very musty smell to it. I was unable to stay so I had to book with another hotel.
The property ameneties need a lot of upgrades. The staff was extremely helpful and polite.
Showed pictures of a different property definitely not the one we stayed at small black nats everywhere inside the room key cord will not open the back door only the front door. Bottom of the front door was rotted No housekeeping definitely will not ever stay at that place again.
They only thing we didn't like was the pool wasn't working.
Property was not as close to everything as advertised. Property needs renovation. Carpet had several stains. Took very long to check in.
It was very nice but it in three separate buildings not close to the pool at all ! Would have to walk a block! And the bed was a little hard ! But other than that it was clean! And staff was friendly!
Great place
Nice staff the room was great
Wasn't the room I booked, was suppose to be a Romantic getaway and the bed was too small had to sleep on the couch and no jacuzzi tub The kitchen didn't provide any dish liquid or dishwasher soap to clean dishes Cob webs every where and garbage under the bed
NA
Very Friendly and helpful staff, clean rooms. Walking distance to central downtown area. I would definitely stay in this property again.
Bathroom was not clean when we arrived, and the bed linens were questionable. Kenneth, however, saved the day by going above and beyond and doing housekeeping's job for them.
Overall our experience was nice, we had a issue with finding our way around to get to the room from the parking. But im sure it will get better after the renovations.
Great Smoky Mountains National Park is a short stroll from Gatlinburg Town Square by Exploria Resorts, and other popular attractions like Ripley's Aquarium of the Smokies are within a mile (2 km). This 221-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves and free local calls.
Gatlinburg Town Square by Exploria Resorts features an indoor pool, a children's pool, and a gym. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a spa tub, and a seasonal outdoor pool.
Thank you for reviewing your stay with us, we hope to see you again soon
I really liked this property. I would stay there again.
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!
The properllty staff were helpful but the room I was given had a very musty smell to it. I was unable to stay so I had to book with another hotel.
Sorry about that, we treated the room as soon as you left.
The property ameneties need a lot of upgrades. The staff was extremely helpful and polite.
Thanks for staying with us and do come again!
Showed pictures of a different property definitely not the one we stayed at small black nats everywhere inside the room key cord will not open the back door only the front door. Bottom of the front door was rotted No housekeeping definitely will not ever stay at that place again.
Thank you for your comments, sorry about the confusion surrounding your room selection, we operate three different properties on Historic Nature Trail.
They only thing we didn't like was the pool wasn't working.
We're glad you enjoyed your stay; the waterfall and reflecting pond will be fixed on your next visit.
Property was not as close to everything as advertised. Property needs renovation. Carpet had several stains. Took very long to check in.
Thank you for your comments, they will be given to the Resort Operations Team. We hope to see you again.
Thank you for reviewing your stay with us, we hope to see you again soon.