Evergreen Smoky Mountain Lodge & Convention Center

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Great location

I was expecting my experience not be be so good. Just because of the price you know what they say you get what you pay for. But my overall experience was great. The staff was very friendly it was clean when we checked in. Keep in mind it’s an older property. That’s why it’s so cheap. The only complaint I have was the house keeping staff was very short handed. So we pretty much didn’t get room cleaned while we were there. But it was fine it was our mess we made so we cleaned up after ourselves. Not hard to make our own bed. I will definitely be staying there again. Also while we where there. We visited 4 sisters old time photo studio. They where so wonderful with my 4 year old grandson.

Room was filthy Security latches on doors were broken 1 door was unlocked and accessible to public Didn’t even stay due to security concerns

I'm not one for writing bad reviews, but I feel a need to warn would-be guests about this place. Our room wasn't clean, the bathtub was dirty, broken faucet (the knob kept falling off), and worst of all, the bedsheets were dirty (with human hair and dried semen!). I informed the girl at the front window, but she didn't want to deal with it. There was no manager on duty, so I finally tracked down a laundry attendant and got sheets to make up my bed. The area has its own entertainment, so it didn't matter that our TV was out. But the wifi wasn't working on the property and that was terribly inconvenient. Overall, don't believe the pictures online which make the "resort" look pleasant -- the reality is a rundown motel that is overpriced and poorly managed.

The room was clean but the safe didn’t work because the battery was dead and the dresser was missing a drawer. The staff person was indifferent.

The toilet was to low to the floor for us older people to get up and down , the air condition sounded like a airplane taking off woke me up every time it came on and to Noisy could hear every step someone took outside going down the walkway not enough covers on the bed and no extra covers to put on the bed ! the room was good size and we liked it all but the toilet air condition, and covers

The floors were wet and carpet was ripped. Needed serious cleaning.

It is old and dirty. My feet change to black everytime I walk on the carpet. The toilet loos. Also I booked with breakfast but when I went there they told me we don't serve breakfast.

I liked nothing about this motel. The pictures was misleading it was run down overpriced and over grown not clean smelled disgusting.

The pictures and description of this place make it appear much nicer than it actually is. I normally take bad reviews with a grain of salt, but most of the bad reviews were accurate. First and foremost, it is way to expensive for what you get. I guess because of the location they are able to charge more. The carpet in the room was dirty, the toilet see was broken (and very small), the amenities were trashy, and the towels were very old and small. I took a chance staying here because it was a last minute trip, and next time, I’d rather pay the money for a decent place to stay. On a positive note, the staff were friendly. However they do not wear uniforms or any professional attire, which I find inappropriate.

Well the room was not what was online. also the A/C didn't work, the room felt wet and smelled of smoke the floors were dirty the furniture was dirty and the employees were not friendly and rooms was not handicap friendly and that was what I needed. I will never stay there again. I would like the money back for of the rooms because the second room didn't have any problems and it's AC worked and looked cleaner than the other.

Pool was nice, staff did a good job trying to help with what they could. . TV had no remote and was dated, sink and counter looked very worn, shower could have been cleaned better.

Very convenient to get going to near by attractions and restaurants. Right on the main road. But Some noise issue too. Property is old. Rooms are just ok condition. First room had wet carpet from AC leakage. So they assigned second room. Staff seems good and supportive.

We liked nothing. Advertised free breakfast. No breakfast was available. The lamp has a short in it. The a/c made a horrible noise all night. The people beside us seem to be permanent residence. We are going to request a refund. We did not feel comfortable or safe.

Very nice hotel. Bathroom is outdated but clean, Staff were very nice. Room and pool were also clean.

I would never stay here again. They are still stating serving free breakfast and ARE NOT!! But still charging the same price. Our bathtub was severely stained up with a bath mat covering a soft spot on the floor of the bathtub (feeling like you would fall through). A couple of doors down there was a marijuana fest going on for 2 days and the smell would come our way to the room (I hate the smell). I didn’t complain because I didn’t think they would do anything about it since it was obvious and they were still there. They charged 215.00 a night only because of their location. Honestly, anywhere else would be lucky if this was a 60.00 a night room. The front desk person was nice, the floor and bed in room was clean. The rest was old and stained. I won’t be staying there again.