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Recent guest reviews

I couldn't sleep because of a alarm that kept going off all night and the sound wouldn't have been that bad if the exterior doors had proper weather stripping to block the noise when the door was shut,my balcony door had a 1/8 gap around the door letting that noise in and kept the room pretty cold even with the heater and fire place heater on and when you was in the bathroom if yoy ran the vent fan you could feel the suction of cold air blasting under the bathroom door

I liked how convenient the property was to downtown Gatlinburg

I liked the fireplace and the bed was comfortable

The nice thing was that the rooms looked like they had been redone recently. Not the bathtubs though, they were old. However, they were not being cleaned properly. There was hair in the bathtub, the floors were dirty, the desk chair had something sticky spilled on it, the refrigerator was dirty, there were two old blood stain spots on the comforter and the crowning glory was the fingernail clipping on the BEDSIDE TABLE! We were given a different room which was better, but YUCK, we were skeeved out. Then the walls were so thin we were woken in the middle of the night by some other rude tenant laughing off and on for at least a half hour and scraping things across there floor (our ceiling).

Great room, great staff, very clean, and available day of. Will always stay here instead of the other one next door cuz this one has better river side balconies and cheaper.

Female hair throughout the room. On the towels, in the tub, in the bed. Possible pubic hair on the sheets as well...YUCK. Pizza crust behind the bed. People smoking pot on the balcony below us. Room wss absolutely disgusting. Constant noise from people acting like animals in a barn. I will never stay here again.

Decent place to stay. Fairly clean rooms and a beautiful view of the river

The first room I was given had mold. After I told the front desk, the employee quickly assigned me another room.

No breakfast and no shampoo or body wash.. the outside area was ok but out dated. Bed was comfortable.

Hemlock Street Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Ripley's Aquarium of the Smokies is a short stroll from Gatlinburg River Inn, and other popular attractions like Gatlinburg SkyLift Park are within a mile (2 km). This hotel has 58 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, microwaves, and coffee makers are also available.


Property features

Guests staying at Gatlinburg River Inn enjoy a children's pool, free WiFi in public areas, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a seasonal outdoor pool, express check-out, and free newspapers.

Room options

Standard Single Room, 1 King Bed, Balcony, River View

1 King Bed | Sleeps 3

Deluxe Single Room, 1 King Bed, Balcony, River View

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, Fireplace, Best River View, Parking Outside Room

1 King Bed | Sleeps 3

Premier Room, 2 Queen Bed, Fireplace, Best River View, Parking Outside Room

2 Queen Beds | Sleeps 4

Guest reviews for Gatlinburg River Inn

Everyone (13) Couples (6) Family (11)
3
Everyone

By on Jun 2, 2022

1
Everyone

By on May 19, 2022

4
Everyone

By on Mar 4, 2022

4
Everyone

By on Feb 27, 2022

2
Friends

I couldn't sleep because of a alarm that kept going off all night and the sound wouldn't have been that bad if the exterior doors had proper weather stripping to block the noise when the door was shut,my balcony door had a 1/8 gap around the door letting that noise in and kept the room pretty cold even with the heater and fire place heater on and when you was in the bathroom if yoy ran the vent fan you could feel the suction of cold air blasting under the bathroom door

By on Jan 23, 2022

Review comment responded on Jan 24, 2022

Thank you so much for your feedback about your recent visit. We regret you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

2
Family

I liked how convenient the property was to downtown Gatlinburg

By on Aug 4, 2021

Review comment responded on Aug 5, 2021

Thank you for staying with us and for your review.

5
Partner Couples

I liked the fireplace and the bed was comfortable

By on May 17, 2021

Review comment responded on May 20, 2021

Thank you so much for choosing to stay at the Gatlinburg River Inn.

1
Family

The nice thing was that the rooms looked like they had been redone recently. Not the bathtubs though, they were old. However, they were not being cleaned properly. There was hair in the bathtub, the floors were dirty, the desk chair had something sticky spilled on it, the refrigerator was dirty, there were two old blood stain spots on the comforter and the crowning glory was the fingernail clipping on the BEDSIDE TABLE! We were given a different room which was better, but YUCK, we were skeeved out. Then the walls were so thin we were woken in the middle of the night by some other rude tenant laughing off and on for at least a half hour and scraping things across there floor (our ceiling).

By on May 16, 2021

Review comment responded on May 17, 2021

Let me extend my apologies, it sounds as if there was a mix up and you were checked into a room that had not been serviced yet these mistakes are rare but do sometimes happen. Regretfully,

5
Partner Couples

Great room, great staff, very clean, and available day of. Will always stay here instead of the other one next door cuz this one has better river side balconies and cheaper.

By on Apr 26, 2021

Review comment responded on Apr 26, 2021

Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to provide a home away from home experience for all of our guests and are delighted to hear we succeeded! We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

2
Family

Female hair throughout the room. On the towels, in the tub, in the bed. Possible pubic hair on the sheets as well...YUCK. Pizza crust behind the bed. People smoking pot on the balcony below us. Room wss absolutely disgusting. Constant noise from people acting like animals in a barn. I will never stay here again.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for your comments regarding your stay at the Gatlinburg River Inn. We are very sorry to hear that you did not enjoy your visit with us. We strive for outstanding customer service and clean rooms and the conditions of your room are not to our usual standards. We will be using your comments to ensure improvements are made to our daily housekeeping operations. We hope you give us another chance in the future.

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