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Recent guest reviews

I liked how convenient the property was to downtown Gatlinburg

I liked the fireplace and the bed was comfortable

The nice thing was that the rooms looked like they had been redone recently. Not the bathtubs though, they were old. However, they were not being cleaned properly. There was hair in the bathtub, the floors were dirty, the desk chair had something sticky spilled on it, the refrigerator was dirty, there were two old blood stain spots on the comforter and the crowning glory was the fingernail clipping on the BEDSIDE TABLE! We were given a different room which was better, but YUCK, we were skeeved out. Then the walls were so thin we were woken in the middle of the night by some other rude tenant laughing off and on for at least a half hour and scraping things across there floor (our ceiling).

Great room, great staff, very clean, and available day of. Will always stay here instead of the other one next door cuz this one has better river side balconies and cheaper.

Female hair throughout the room. On the towels, in the tub, in the bed. Possible pubic hair on the sheets as well...YUCK. Pizza crust behind the bed. People smoking pot on the balcony below us. Room wss absolutely disgusting. Constant noise from people acting like animals in a barn. I will never stay here again.

Decent place to stay. Fairly clean rooms and a beautiful view of the river

The first room I was given had mold. After I told the front desk, the employee quickly assigned me another room.

No breakfast and no shampoo or body wash.. the outside area was ok but out dated. Bed was comfortable.

The property was very clean. All the employees were very friendly and helpful.

The location is wonderful and the staff is very nice. the only reason for the negativity in this review is because when we checked in and got to our room, the room was clean but the bed wasn't made and looked like it had been slept in. My husband and I called the front desk and they sent a maid to remake the bed since no-one knew why it was unmade. we waited on the balcony overlooking the river and just hung out. Once the maid came in she noticed spots on our ceiling, which we hadn't noticed. She started taking pictures and she and my husband determined it was mold. The whole ceiling was covered with mold spores. We called the front desk again and he said it needed to be treated. We were on the second floor and he stated that because it was close to the water that the mold happened sometimes. They moved us to the fourth floor and everything was fine there. The balcony door didn't lock. That was the only issue.

Very clean updated room. Convenient location for walking in Gatlinburg. Great view on the river.

Updated and nice spacious room. The balcony isn’t so private.

Really nice hotel. Beat price for location. Great location within walking distance of most things. Hotel room was clean and loved the view of the river. Only downside was trying to get out of the hotel when traffic was bad. But that could be said for any hotel located on that strip. I would definitely stay here again.

Hemlock Street Gatlinburg TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Ripley's Aquarium of the Smokies is a short stroll from Gatlinburg River Inn, and other popular attractions like Gatlinburg SkyLift Park are within a mile (2 km). This hotel has 58 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

The 58 rooms are air-conditioned and have an array of amenities, including balconies, microwaves, and coffee makers. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls and desks.


Property features

Guests staying at Gatlinburg River Inn enjoy a children's pool, a spa tub, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a seasonal outdoor pool, express check-out, and free newspapers.

Room options

Standard Single Room, 1 King Bed, Balcony, River View

1 King Bed | Sleeps 3

Deluxe Single Room, 1 King Bed, Balcony, River View

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, Fireplace, River View

1 King Bed | Sleeps 3

Premier Room, 2 Queen Beds, Fireplace, River View

2 Queen Beds | Sleeps 4

Guest reviews for Gatlinburg River Inn

Everyone (9) Couples (6) Family (11)
2
Family

I liked how convenient the property was to downtown Gatlinburg

By on Aug 4, 2021

Review comment responded on Aug 5, 2021

Thank you for staying with us and for your review.

5
Partner Couples

I liked the fireplace and the bed was comfortable

By on May 17, 2021

Review comment responded on May 20, 2021

Thank you so much for choosing to stay at the Gatlinburg River Inn.

1
Family

The nice thing was that the rooms looked like they had been redone recently. Not the bathtubs though, they were old. However, they were not being cleaned properly. There was hair in the bathtub, the floors were dirty, the desk chair had something sticky spilled on it, the refrigerator was dirty, there were two old blood stain spots on the comforter and the crowning glory was the fingernail clipping on the BEDSIDE TABLE! We were given a different room which was better, but YUCK, we were skeeved out. Then the walls were so thin we were woken in the middle of the night by some other rude tenant laughing off and on for at least a half hour and scraping things across there floor (our ceiling).

By on May 16, 2021

Review comment responded on May 17, 2021

Let me extend my apologies, it sounds as if there was a mix up and you were checked into a room that had not been serviced yet these mistakes are rare but do sometimes happen. Regretfully,

5
Partner Couples

Great room, great staff, very clean, and available day of. Will always stay here instead of the other one next door cuz this one has better river side balconies and cheaper.

By on Apr 26, 2021

Review comment responded on Apr 26, 2021

Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to provide a home away from home experience for all of our guests and are delighted to hear we succeeded! We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

2
Family

Female hair throughout the room. On the towels, in the tub, in the bed. Possible pubic hair on the sheets as well...YUCK. Pizza crust behind the bed. People smoking pot on the balcony below us. Room wss absolutely disgusting. Constant noise from people acting like animals in a barn. I will never stay here again.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for your comments regarding your stay at the Gatlinburg River Inn. We are very sorry to hear that you did not enjoy your visit with us. We strive for outstanding customer service and clean rooms and the conditions of your room are not to our usual standards. We will be using your comments to ensure improvements are made to our daily housekeeping operations. We hope you give us another chance in the future.

4
Everyone

By on Mar 19, 2021

Review comment responded on Mar 29, 2021

Thank you for rating your stay at the Gatlinburg River Inn! We look forward to seeing you again in the future so we can provide you with another fantastic stay at our hotel!

4
Family

Decent place to stay. Fairly clean rooms and a beautiful view of the river

By on Feb 27, 2021

Review comment responded on Mar 1, 2021

Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to provide a full-value experience for all of our guests and are delighted to hear we succeeded! We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

4
Family

The first room I was given had mold. After I told the front desk, the employee quickly assigned me another room.

By , from FL on Dec 1, 2020

Review comment responded on Dec 2, 2020

Hi NV, Thank you for taking the time to review your stay at the Gatlinburg River Inn. We apologize for the condition of your room and are glad we were able to accommodate a room change for you. We hope to see you again soon!

3
Everyone

By on Oct 15, 2020

Review comment responded on Oct 16, 2020

Thank you for rating your stay at the Gatlinburg River Inn! We look forward to seeing you again in the future so we can provide you with a superior stay at our hotel!

5
Everyone

By on Oct 13, 2020

Review comment responded on Oct 14, 2020

Thank you for your perfect rating of your stay at the Gatlinburg River Inn!

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