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Westgate Smoky Mountain Resort & Water Park

4.0 star property
Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Reception
Villa, 3 Bedrooms | Private kitchen | Paper towels
Exterior
Balcony

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pet friendly

Explore the area

Map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

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Room options

Deluxe Villa, 1 Bedroom (2 Full beds)

  • 839 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Villa, 1 Bedroom

  • 546 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room (Resort Select)

  • 546 sq ft
  • Sleeps 4
  • 1 King Bed

Studio (Villa)

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Villa, 1 Bedroom (King)

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 2 Bedrooms

  • 1230 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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About the neighborhood

Gatlinburg

Westgate Smoky Mountain Resort & Water Park places you next to Wild Bear Falls Indoor Water Park and within a 3 miles (5 km) of Gatlinburg Scenic Overlook. This 250-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Wild Bear Falls Indoor Water Park - 2 min walk - 0.1 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.5 miles
  • Anakeesta - 3 min drive - 1.5 miles
  • SkyPark - 5 min drive - 1.9 miles
  • Gatlinburg Convention Center - 5 min drive - 2.2 miles

Getting around

  • McGhee Tyson Airport (TYS) - 59 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬5 min drive
  • ‪Tennessee Cider Company - ‬5 min drive
  • ‪Loco Burro Fresh Mex Cantina - ‬6 min drive
  • ‪Subway - ‬5 min drive
  • ‪Ole Red - ‬4 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
Guests of Westgate Smoky Mountain Resort & Water Park have access to a full-service spa, 2 outdoor pools, and a gym. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this spa hotel include 2 hot tubs, free WiFi in public areas, and a business center.
Guests can expect to find free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Washing machines, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Frequently asked questions

Is a free cancellation option available at Westgate Smoky Mountain Resort & Water Park?

Westgate Smoky Mountain Resort & Water Park provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What is there to do close to Westgate Smoky Mountain Resort & Water Park?

This hotel is located in Gatlinburg, just steps from Wild Bear Falls Indoor Water Park. You'll also find Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park within a short drive.

Is parking available on site at Westgate Smoky Mountain Resort & Water Park?

Yes, there is accessible parking available.

Is there a spa at Westgate Smoky Mountain Resort & Water Park?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Westgate Smoky Mountain Resort & Water Park have a casino on the premises?

No, Westgate Smoky Mountain Resort & Water Park doesn't have a casino.

Is there an indoor pool at Westgate Smoky Mountain Resort & Water Park?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and 2 hot tubs. Guests have pool access between 9:00 AM and 9:00 PM.

What do couples enjoy most about Westgate Smoky Mountain Resort & Water Park?

There are many amenities for couples at this hotel, including 2 outdoor pools and a bar plus some guestrooms feature fireplaces.

Are there hot tubs at Westgate Smoky Mountain Resort & Water Park?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does Westgate Smoky Mountain Resort & Water Park feature a restaurant that includes a breakfast menu?

Yes, Westgate Smoky Mountain Resort & Water Park has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Westgate Smoky Mountain Resort & Water Park allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Westgate Smoky Mountain Resort & Water Park for a fee of USD 150 per accommodation, per stay.

Are there connecting rooms at Westgate Smoky Mountain Resort & Water Park?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Westgate Smoky Mountain Resort & Water Park?

The closest major airport to Westgate Smoky Mountain Resort & Water Park is McGhee Tyson Airport (TYS), which is about 26.8 mi away.

Are there rooms with balconies at Westgate Smoky Mountain Resort & Water Park?

Yes, some guestrooms at Westgate Smoky Mountain Resort & Water Park offer a furnished balcony.

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 622 out of 1086 reviews
Rating 8 - Good. 192 out of 1086 reviews
Rating 6 - Okay. 130 out of 1086 reviews
Rating 4 - Poor. 72 out of 1086 reviews
Rating 2 - Terrible. 70 out of 1086 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo, Wimauma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful everyone was so welcoming and helpful the facility was well maintained. Will definitely be returning.
Stayed 3 nights in Mar 2025

6/10 Okay

Jeff

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My room had no ac on the first night, the second night there was a storm, and a ton of water came through the door seal. Enough water came in to soak through my son’s backpack and get all his clothes and Nintendo switch wet. The bathroom sink would fill to the top before I was done brushing my teeth then slowly drain out once water was turned off. The room and view were really nice, but it’s had poor upkeep. I was compensated my resort fee so far which I don’t feel is enough for the problems the room had. We will see what their corporate office says, I hope they make it right.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the property and our stay my only minimal complaint would be that the elevator had a bad odor but it was not dirty so I don’t know what it was
Stayed 2 nights in Mar 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We ha d such a great time! The resort was beautiful and the views were breathtaking. Our family of four fit comfortably in our room. I love the washer/dryer add in the bathroom. That helped us out a lot. There were plenty of things to do on the resort but we didn’t have enough time. The only thing that I would have loved even more is just a schedule of when things open and close on the resort. Staff was friendly and considerate of our questions we had. We will be back!
Stayed 3 nights in Mar 2025

6/10 Okay

SHERI

Traveled with family
Liked: Property conditions & facilities, room comfort

Charge for water park

I chose to stay here because it stated it had a water park. Westgate Smokey Mountain Resort & Water Park charges $ 35 a person to go to the water park. I would have never stayed here if the water park wasn't included.
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 6 nights in Mar 2025

10/10 Excellent

Ashton

Traveled with partner
Great property and staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ninette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for families. A lot of activities in and around the resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kristen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a volleyball tournament and we were very happy with everything that was offered.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I brought my two small kids on vacation by myself and it was amazing. The property was beautiful and the rooms had anything you could need, but the staff was exceptional. Everyone was so friendly and helpful which made things much more peaceful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Everything we needed, including a waterpark and Starbucks 😉 Food was amazing!! I thought since it was a resort restaurant that the quality wouldn’t be that good however, I am happy to say I was completely wrong
Stayed 1 night in Jan 2025

10/10 Excellent

Oscar Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Dec 2024

10/10 Excellent

Lashanda

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will be back
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an amazing view of the mountains .Staff was polite and helpful. I left an expensive pair of shoes, rushing to get back on the road.Not only did they recover them. They shipped them back to me in Cincinnati, OH
Stayed 2 nights in Feb 2025

8/10 Good

Gretel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing, but hard to drive at night. 15 to 20 min from town...they just didnt want to hear my opinion about the membership they sell, on my opinion its a scam.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

No hot water

Hot water sucks. Family of 7 and you could only use the jacuzzi tub once a night and then nobody else would be able to take a shower because there would be no hot water left.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Alexis

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The heat was horrible. It took about 5ish hours to get warm within the unit & I had a two year old as well as an 8 month old. We were on the bottom of the building & I’m not sure if that had anything to do with it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mayya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mayya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing customer service, beautiful views, and the indoor water park always has us coming back. Thank you for another enjoyable and memorable stay.
Stayed 3 nights in Feb 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, room comfort

Rooms need work

We had issues with our key at check in. Ended up having to call security to fix the issue. The refrigerator was super loud the whole time, and one of the bad room doors wouldn’t lock. We’ve stayed at this resort before but we seemed to get a beat up room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, however we did find a bug in the room once we returned from being out all day. The hotel in general was very nice, the restaurant experience was great. Unfortunately the weather caused the indoor waterpark to be closed so my daughters didnt get a chance to enjoy it. But overall awesome experience and will be back.
Stayed 2 nights in Feb 2025

4/10 Poor

Brandon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Feb 2025