Skip to main content
Beginning of main content
Gatlinburg, TN
1-844-663-2269

Recent guest reviews

Beautiful views!

Everything was amazing

The rooms

The room was very nice and clean. The full kitchen in our room was very handy when we needed to eat but didn't want to eat out. The only thing I didn't like is how hard it was sometimes to get into the resort at certain times. When we came for check-in it took us almost 30 mins to get in with the line. Overall it was pretty good though

Without a doubt the very best place we have ever stayed in the area and we have gone annually for our whole lives. Staff was super friendly and the view of the mountains was beautiful. Will definitely go back!

Too little parking especially around the Waterpark. Room was like a mile up the mountain. Loud neighbors. Super crazy busy at check in caused delays

My wife and I loved our room. Everything went above our expectations. The staff is super friendly. The spa services were awesome! Overall, our stay was amazing. We will definitely be back.

The view of the mountain what is the only good thing of this resort

The resort was amazing, I would definitely recommend it to anyone visiting the area.

Stayed in a King Villa. The room is super tidy and clean and very nicely decorated. The only complaint is that there was only one window in the entire villa, in the bedroom, and it looked directly at the brick from the outside stair well. I was under the impression it would have a balcony, which a lot of them do, but this particular room didn’t. There was nowhere to sit outside the room without leaving the building to find a table outside at a picnic area. Other than that, if you take a short walk, the view from the entire resort is breathtaking. The view of the mountains wraps all the way around the place almost. Aside from the misleading info about the room views, etc, everything was perfect. Just make certain that you know exactly what you are getting. I actually booked one of the pricier rooms thinking that I was getting the nice balcony view with the kitchen as well. Not at all what I thought I paid for.

We had a wonderful time!! It was our first time in Tennessee and the resort did not disappoint. The room was amazing, clean and refreshing. My boys enjoyed the indoor pool and our view of the mountains were great! I will definitely book here again!

The resort itself was great! Our room was a studio which had a kitchen and bedroom separate from each other. It was very clean and well maintained. The hotel itself is actually not far from the Gatlinburg strip however be forewarned that while it is walkable it is definitely not convenient. We were in building 4000 which is really high up on the mountain and very steep to navigate with a vehicle so walking up and down to your room could be very tiresome. There is a very nice indoor water park similar to what you would find at Great Wolf Lodge and my kids really enjoyed it! All of the staff were very nice and all of them were always in a mask. They provided shuttle service to and from the trolley locations in Gatlinburg which looking back at it now I wished we used more. We drove our own vehicle but let me tell you the traffic can be horrendous and parking is scarce and can get expensive. They do not provide daily maid service but we had enough towels to last us our 3 days trip. Our room also came with a washer and dyer and they even provided complimentary laundry detergent. Keep in mind that they will also try and get you to do a 90 min pitch where they try and sell you on their timeshare deals but we declined and they were fine with that. I would definitely stay here again and look forward to staying at the other Westgate locations they have.

For $300 a night you would expect things to be nice and work correctly. We went to bed only to wake up to centipedes all over the room and the the wash dryer combo held my clothes hostage. Ridiculous. The maintenance crew is so slow. The night we got here you would also expect to have linens for the pull out couch but no we had to call and ask for them and then it took an hour for them to get them to us. I will not stay here again.

Gatlinburg TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Water park

Located within 2 miles (3 km) of Cooter's Place, Westgate Smoky Mountain Resort & Water Park places you within a few miles (5 km) of Anakeesta. This 250-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a water park.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM.


Rooms

Westgate Smoky Mountain Resort & Water Park's 250 rooms provide washing machines, phones, and ironing boards. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks and wardrobes or closets are other standard amenities. Housekeeping is available on request.


Property features

Westgate Smoky Mountain Resort & Water Park features a full-service spa, 2 outdoor pools, and a water park. You'll find RV, bus, and truck parking. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this spa hotel include a gym, 2 spa tubs, and free WiFi in public areas.

Room options

Room (Resort Select)

1 King Bed | Sleeps 4

Villa (Westgate Resort Select)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Villa, 1 Bedroom (King)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 3 Bedrooms

2 King Beds, 1 Double Bed and 3 Queen Sofa Beds | Sleeps 12

Guest reviews for Westgate Smoky Mountain Resort & Water Park

Everyone (24) Couples (2) Family (7)
4
Family

Beautiful views!

By on Jul 12, 2021

4
Everyone

By on Jul 4, 2021

5
Family

Everything was amazing

By on May 24, 2021

5
Everyone

By on May 10, 2021

Review comment responded on May 20, 2021

Thank you for your review!

3
Family Family with small children Family

The rooms

By on Apr 13, 2021

5
Everyone

The room was very nice and clean. The full kitchen in our room was very handy when we needed to eat but didn't want to eat out. The only thing I didn't like is how hard it was sometimes to get into the resort at certain times. When we came for check-in it took us almost 30 mins to get in with the line. Overall it was pretty good though

By on Apr 9, 2021

5
Family

Without a doubt the very best place we have ever stayed in the area and we have gone annually for our whole lives. Staff was super friendly and the view of the mountains was beautiful. Will definitely go back!

By on Feb 22, 2021

Review comment responded on Mar 4, 2021

Thank you for your rave review of Westgate Smoky Mountain Resort & Water Park! We can't wait to welcome you back the next time you're in town!

4
Family with small children

Too little parking especially around the Waterpark. Room was like a mile up the mountain. Loud neighbors. Super crazy busy at check in caused delays

By on Feb 15, 2021

Review comment responded on Mar 4, 2021

Thank you for your feedback! We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your comments. We hope that you will give us another opportunity to exceed your expectations.

4
Everyone

By on Feb 1, 2021

5
Partner Couples

My wife and I loved our room. Everything went above our expectations. The staff is super friendly. The spa services were awesome! Overall, our stay was amazing. We will definitely be back.

By , from Michigan on Jan 31, 2021

Review comment responded on Feb 1, 2021

Matt, Thank you for your glowing review of Westgate Smoky Mountain Resort & Spa! We're ecstatic that your vacation was everything you hoped it would be and look forward to welcoming you back for more memorable and relaxing getaways!

Westgate Smoky Mountain Resort & Water Park

Gatlinburg, TN 37738
url importing http://www.orbitz.com/Gatlinburg-Hotels-Westgate-Smoky-Mountain-Resort-&-Water-Park.h874139-p2.Hotel-Reviews
There was an error importing /Gatlinburg-Hotels-Westgate-Smoky-Mountain-Resort-&-Water-Park.h874139-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Gatlinburg-Hotels-Westgate-Smoky-Mountain-Resort-&-Water-Park.h874139-p2.Hotel-Reviews

Frequently asked questions