Very clean room. Amazingly comfortable bed. The only downside was we were unable to make coffee in our room because someone left a coffee bag in the water reservoir. Staff should've checked.
Liked our stay. Very clean.
Staff was friendly but didn’t answer the phone when we needed help with TV. The night person has mistakenly put the phone on mute and left it on. So only help was going to the office and we weren’t up for that wearing pjs. Wifi was terrible and couldn’t use at all.
Westgate Resorts is undeniably terrible. Bad service and attitude from those employees who are affiliated with Wild Bear Inn. (The representative from the general help department was super friendly, but those associated with WB Inn were just terrible.)
I liked that it was close to everything but I didn't like the room carpet looked bad everything was out of date and the bathtub would not drain properly had to get someone to drain it then left it in a mess
Overall ok. Staff are friendly. A lot of noise travels into rooms. Beds were comfy, rooms were clean. Unfortunately, no pool or hot tub as advertised. They were on the property but not open. Which really put a damper on things as this was one of the main reasons this hotel was booked. Getting to rooms on upper levels is a bit quirky and outdoor lounge area is a pain to get to unless you are on the second floor.This would not be a place I would book again.
Rooms were clean and perfect for a quick vacation. I had no issues except a spider and killed it. I truly liked this place. Regardless of all of the negative reviews that I read.
We enjoy coming and staying here ever year! The rooms are clean and just what we need to rest up before going out the next day. The maids stayed on top of fresh towels and anything else that was needed. We love hanging out on the balcony and watching the traffic while cozying up to the fireplace! The restaurant on premises had delicious food but seemed the wait time to be seated was longer than it should have been with open tables in view. The staff there was very friendly and courteous and the food was as if you were really in Germany (ok well close enough!) I'd love to give a 5 star review on the staff (which 90 percent of the staff was excellent!) But the gentleman who worked a night shift while we were there was not only rude to us, but to another couple who was staying as well. I was told that wasn't the first time a complaint about a gentleman had been made... aside from that, our stay was excellent! We will be back to stay!!
This was a nice place to stay. Price was reasonable, beds were very comfortable and clean. Bathroom toilet was low - a little to get up and down on. Not much counter space on bathroom sink but manageable. All in all a very nice stay for the price!
Great location and friendly staff! The only problem I had with our room is, it was right beside the vending area and was loud. Our dogs went crazy every time someone got a drink.
We stayed one night before we moved onto Wilderness at the Smokies for 2 nights. It was what I expected from one of the older hotels in the area. Staff was friendly, rooms were basic but clean. The only negatives were the door left a decent crack when closed and cold air came in so the heat ran about all night. Decent stay otherwise. Someone mentioned the beds being high, and they are a little high, but nothing crazy. It was a pleasant stay
I was pleasantly surprised upon arrival. This place is very clean. The beds are really comfortable.
Great location. Right near the smoky mountains. A lot of noise from cars
Location was good. My first room could have been cleaner. The floor needs to be scrubbed
It was clean and the beds were comfy .and the price was great for the area .
Noisy location. I was woken up by a crowing rooster — literally, not figuratively. Thin walls and doors. Pushy staff, also.
Hotel was very clean , a little outdated but very clean. Front desk lady(Mary) was really nice
Hotel building was showing its age in places, but overall was a great place to stay.
had to wait hour and a half before they had an available room for our reservation. Our Orbitz confirmation stated check in was 3PM, but motel said checkin was 4PM and they did not have to find us a room before that time. The beds were comfortable but the carpet was filthy and the curtain was pulled away from the rod so had to duct tape it to hold in place. Probably will not stay at this facility again
Wild Bear Inn has terrible service. We (4 people) had 2 single rooms and stayed 3 nights. In the 1st room were 2 old chairs and table. In the 2nd was just 1 chair. We were promised to bring the 2nd chair and table on the next day (the check in was at 6 pm). Just on the last 3rd day (after 3 times reminding) the service brought the dirty chair and table). In the same room was also problem with replacing of towels.
Dolly Parton's Stampede Dinner Attraction is a short stroll from Wild Bear Inn, and other popular attractions like Island at Pigeon Forge are within a 15-minute drive. This 116-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning off right with cooked-to-order breakfast served for a fee.
TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
At Wild Bear Inn, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. Additional amenities include express check-out and laundry facilities.
Very clean room. Amazingly comfortable bed. The only downside was we were unable to make coffee in our room because someone left a coffee bag in the water reservoir. Staff should've checked.
Liked our stay. Very clean.
Thank you for your review!
Staff was friendly but didn’t answer the phone when we needed help with TV. The night person has mistakenly put the phone on mute and left it on. So only help was going to the office and we weren’t up for that wearing pjs. Wifi was terrible and couldn’t use at all.
Westgate Resorts is undeniably terrible. Bad service and attitude from those employees who are affiliated with Wild Bear Inn. (The representative from the general help department was super friendly, but those associated with WB Inn were just terrible.)
I liked that it was close to everything but I didn't like the room carpet looked bad everything was out of date and the bathtub would not drain properly had to get someone to drain it then left it in a mess
Overall ok. Staff are friendly. A lot of noise travels into rooms. Beds were comfy, rooms were clean. Unfortunately, no pool or hot tub as advertised. They were on the property but not open. Which really put a damper on things as this was one of the main reasons this hotel was booked. Getting to rooms on upper levels is a bit quirky and outdoor lounge area is a pain to get to unless you are on the second floor.This would not be a place I would book again.
Rooms were clean and perfect for a quick vacation. I had no issues except a spider and killed it. I truly liked this place. Regardless of all of the negative reviews that I read.
We enjoy coming and staying here ever year! The rooms are clean and just what we need to rest up before going out the next day. The maids stayed on top of fresh towels and anything else that was needed. We love hanging out on the balcony and watching the traffic while cozying up to the fireplace! The restaurant on premises had delicious food but seemed the wait time to be seated was longer than it should have been with open tables in view. The staff there was very friendly and courteous and the food was as if you were really in Germany (ok well close enough!) I'd love to give a 5 star review on the staff (which 90 percent of the staff was excellent!) But the gentleman who worked a night shift while we were there was not only rude to us, but to another couple who was staying as well. I was told that wasn't the first time a complaint about a gentleman had been made... aside from that, our stay was excellent! We will be back to stay!!
This was a nice place to stay. Price was reasonable, beds were very comfortable and clean. Bathroom toilet was low - a little to get up and down on. Not much counter space on bathroom sink but manageable. All in all a very nice stay for the price!
Thank you for sharing your comments with us. We always appreciate feedback as it only helps us to be better. We hope to have you back to stay again soon.
Great location and friendly staff! The only problem I had with our room is, it was right beside the vending area and was loud. Our dogs went crazy every time someone got a drink.
Thank you for being our guest and for taking a moment to share with us your thoughts and experience. We are happy to hear that you were pleased with our location as well as the hospitality of our team. It would be a pleasure to have you visit with us again at Wild Bear Inn! Regards, Trina
Thank you for your review!