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Embassy Suites Knoxville West

3.5 out of 5.0

Recent guest reviews

We were exhausted, travelling back from a funeral with way too many days on the road. Found this hotel online and could not have picked a better place. The hotel is lovely, customer service top notch and, most of all, once we were in the hotel we did not have to leave again for drinks and dinner. We choose to sit at the bar for the Managers' free Happy Hour and had a wonderful experience with a top notch bartenderess. She went out of her way to make us feel warm and welcomed. She mixed a perfect martini, too.(I did upgarde the vodka for $4.) Wound up ordering dinner there, too. Good choice. The food was perfectly prepared, well priced, and comforting. I choose the balsamic roasted veggies as my side. Delicious!

On my family's recent trip to Knoxville, TN, we could not have been happier than with our stay with Embassy Suites. The staff were courteous, and helpful. The hotel had all of the amenities I could want, restaurant, bar, pool, fitness, in room service. We will definitely be returning to this hotel again.

We were travelling during Thanksgiving and we might as well been staying with family. We are repeat customers at this location and there is a reason - they are outstanding. Every person we have contact with is friendly and willing to go the extra mile to make your stay memorable. I can only say thank you for having my family and spending time with us.

Fine Hotel stay during a busy Holiday Weekend. Clean property and excellent amenities. The Breakfast and Courtesy reception are wonderful perks. The property is conveniently located to shopping and other eating options.

Embassy Suite is the best hotel to stay. Manager's reception and great made to order breakfast. We usually stay in an Embassy Suite where ever we travel if possible. I would recommend this hotel to all who want a nice stay.

I travel to Knoxville four or five times a year and have stayed at a number of Hilton-family properties in the metro area. This is a pretty good one. First, if you stay at Embassy Suites you know the deal - 2-room suites, right? Well, be careful with this one because junior suites means one room. I honestly did not know that 1-room "suites" were an option but here they are. By mistake, I booked one of these and did not realize it until check in. I was traveling with my wife and kids for a change and chose this place exclusively for a 2-room. Thankfully, as a Diamond member they gave me an upgrade after I asked for one. But, as a Diamond member I usually get upgraded without asking.... Room was a bit small, and despite some wear and tear was quite clean. Our room had a shower stall and no tub; don't know if that is standard or not. Used the pool and it was nice. There is a sauna and a hot tub as well. As others have noted, the breakfast area jams up due to the line at the egg station. Other items on the hot food line were good, but lacked standard scrambled eggs (usually Embassy Suites have scrambled eggs ready and you only stand in line for omelets and special orders). Breakfast area was under staffed, but it was both Thanksgiving weekend and a home game for UT so we wrote the staffing off to that. The hotel has numerous EV chargers, and as an electric car driver I appreciate that even though we didn't use my car for this trip. Room A/C was loud, but we were on the opposite end of the building from the freeway and never heard it. Despite being surrounded by families, we never heard them either. All in all a good stay.

My husband and i celebrated our 2nd Anniversary this week. We checked out of our cabin on Thursday and checked into suite@Embassy Suites. This was our first time visiting this particular Hilton hotel cause we normally go to the one in Charleston. We only stay@Embassy suites because of the excellent customer service, quick and easy hassel free check in and out professional staff and cleaness. Never had a problem ever whenever we visit any Embassy by Hilton. When i tell you the amazing staff go over and beyond from front desk to the cooks to wait staff. Durning our stay these two individuals made sure everthing was great, very nice and professional. The head cook Mr.Delbery Phillips and Ms Jennifer Jo are simply amazing. We looking forward to coming back real soon. Sincerely Carletha& William ... From Charlotte NC

Very nice hotel that is perfect for our needs. Breakfast was abundant and afternoon reception was very nice with wonderful selection of fruits and vegetables. Front desk staff was all very friendly. Jennifer J who works in the reception area was very courteous, helpful and made the whole place feel like an upscale full service restaurant. I can't say enough nice things about this place. Will definitely come back!

We have used Embassy Suites for three meetings now and have been very pleased with their facilities and exceptional banquet staff. Each time we have had Dylan and Alison help handle the food and set up and when we get there and see that it will be them helping us, we know we will have a flawless event. They make a great team and we really appreciate their willingness to jump in and help in all ways.

I want to take time to acknowledge Dylan and Allison. We do a workshop in their conference room every single month and they both always go above and beyond to make sure our meetings go smoothly! We will continue to use Embassy for our monthly workshops! Thank you Dylan and Allison you guys are amazing!!!!

9621 Parkside Dr Knoxville TN

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Embassy Suites Knoxville West is located 2.7 mi (4.4 km) from Turkey Creek Shopping Center and within a 10-minute drive of Dead Horse Lake Golf Course. This 3.5-star hotel has 140 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Sunsphere Tower is also within a 15-minute drive.


Free cooked-to-order breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.


All 140 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs. Other amenities include hair dryers, ironing boards, and desks.

Property features

At Embassy Suites Knoxville West, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. Helpful staff can provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a business center, and express check-out.

Room options

Suite, One King Bed

King 1 | Sleeps 4

Suite, One King Bed

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

King 1 | Sleeps 4

Studio, One King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 924 reviews