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Embassy Suites Knoxville West

3.5 out of 5.0

Recent guest reviews

The room was great. The evening reception was nice. The restaurant food was average. The free breakfast with made-to-order omelettes was quite tasty, and there was a good selection of breakfast food options. It was quiet and relaxing. The location is convenient to West Knoxville dining and shopping.

The hotel is very nice. The hotel staff and cleaning crews went above and beyond. The breakfast was great everyday, but especially on the days the young man was running the grill. The problem was our check-in agent. Our card was charged over the balance. When we asked, he said there was a nightly incidental fee. He said it would be dropped, but the totals still didn’t match. He told me I could call corporate. How did we go from a question to call corporate? I asked more, and for a printout but was advised “it was all in the computer.” I showed him the instant charge as I have a concierge card that notifies me about everything. I also have an agent through the card monitoring our trip for issues. He told me to “call my bank then.” Since that would have resulted in an instant fraud investigation into HIM, we walked away. What a shame.

Staff friendly and helpful, extremely courteous . Beautiful accommodations. Relaxing stay. Rooms were extremely comfortable. Cleanliness and service are commendable. Very quiet location. Safe. Lived up to embassy suites reputation.

conveniently located near the intersection the I 40, 140 and 75. It''s a newer Embassy Suites so the rooms are in pretty good shape. The highway noise is pretty loud outside but we didn't notice inside. Standard Embassy Suites design.

I’ve stayed here for years and usually you’ll notice that the overall quality of a property starts to diminish over time, but that’s not the case here. This hotel stays consistent in the way the staff takes except care if you. The beds are not worn out at all and the carpets still look great. The managers reception is above average and the breakfast is always stellar.

Spacious clean rooms, nice pool and Jacuzzi, great evening reception with free drinks and appetizers every day, friendly staff. I came to the hotel early in the morning before check in time, but the room was ready for me.

The room was clean and comfortable. The bed was amazing! Wish I could have taken the bed home with me. The breakfast was very good. The receptionist were very kind and helpful. I am never disappointed when staying at Embassy Suites.

Hotel, breakfast, location = great; however, this is the most surly staff ever. Bartenders roll their eyes. The front desk staff makes you greet them before they greet you. Cook barely acknowledges you.

I stayed here for a few nights on a business trip. The rooms are excellent with a good amount of space. Beds are comfortable. I had an issue with the shower that was fixed quickly. Good facilities and good location for many places.

When I first checked in they tried to put more money than they said on hold. So I had to use two different cards. They put an extra 25.00 on hold for damages but I have yet to receive that money back.

9621 Parkside Dr Knoxville TN

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Embassy Suites Knoxville West is located 2.7 mi (4.4 km) from Turkey Creek Shopping Center and within a 10-minute drive of Dead Horse Lake Golf Course. This 3.5-star hotel has 140 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Sunsphere Tower is also within a 15-minute drive.


Free cooked-to-order breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.


All 140 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs. Other amenities include hair dryers, ironing boards, and desks.

Property features

At Embassy Suites Knoxville West, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. Helpful staff can provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a business center, and express check-out.

Room options

Suite, One King Bed

King 1 | Sleeps 4

Suite, One King Bed

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

King 1 | Sleeps 4

Studio, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 947 reviews