Skip to main content
Beginning of main content

Recent guest reviews

Extremely well kept facility. Only negative item. Mold starting around tub. Rest of hotel was good.

The hotel was crowded for some reason, but we felt very safe. They sanitize the room and then place a seal on the door so when you enter you know no one else has been in there. Staff was very helpful and friendly.

IT WAS WHAT WAS TO BE EXPECTED FROM AN EMBASSY SUITES

Awesome location and amenities! Staff goes above and beyond to make sure you have a great stay. Breakfast, evening reception, pool, hot tub, etc.

It was clean and inviting. Breakfast was amazing. I felt very comfortable with my family.

Breakfast was great! Rooms were wonderful! Would definitely stay again next time we’re in town.

Staff was great and the room was clean. The beds was hard and the pillows were not comfortable.

Clean and great for family, rooms are clean and nice size. Breakfast is the best for hotel breakfast and indoor pool also the best ! Highly recommended especially for family. We have a family of three boys ages 4,6, and 9 and we all loved it

Very comfortable! Great experience! Definitely staying there again

Excellent hotel, quick efficient check in, extremely comfortable bed and delicious breakfast

Very comfortable; delicious breakfast; a bit more expensive but worth it!

We stayed at this hotel while visiting the Smoky Mountains. The room was clean and well maintained. The bartender was mean and asked me to bring my wife to take her share of drink, although she was sitting right there! Breakfast was good - although plates were dirty w/ cheese and such stains on it and had to clean it ourselves before placing food on it. Overall good stay.

Nice facility marred by many small problems. Assigned wrong room. Made to order breakfast hard boiled eggs were very soft boiled. Closet was to small for two people. Staff seems to try hard but fell short too many times. There are better choices considering the price.

My only complaint is that my room was too comfy. I did not want to get up or leave & tried to come up with an excuse to stay longer! I have stayed at a lot of very upscale boutique hotels that have not impressed me this much. I'm very particular & hard to please & this was just a treat! Huge room Great beds Luxe linens New modern furnishings - entire room felt brand new! Quiet White noise for those who need it Free parking, breakfast, wi-fi Crabtree & Evelyn amenities Hilton has done it right with this property!

Parkside Dr Knoxville TN

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Embassy Suites Knoxville West is located within a few miles (5 km) of Turkey Creek Shopping Center and Tennova Hospitalist Group. This 3.5-star hotel has 140 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

Embassy Suites Knoxville West's 140 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities.


Property features

At Embassy Suites Knoxville West, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 4

King, Premium Studio Suite

1 King Bed | Sleeps 4

Suite, One King Bed

1 King Bed | Sleeps 4

Premium Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

2 Queen Beds | Sleeps 5

Guest reviews for Embassy Suites Knoxville West

Everyone (6) Couples (1) Family (7) Other (1)
5
Friends

Extremely well kept facility. Only negative item. Mold starting around tub. Rest of hotel was good.

By on Jan 17, 2021

Review comment responded on Jan 20, 2021

Thank you for taking the time to share your recent experience at our property. We apologize for the state of your bathroom, but appreciate you notifying us our areas of improvement. We hope you chose to visit us again, that we may reassure you our commitment to caring, engaging, and generous service.

5
Family

The hotel was crowded for some reason, but we felt very safe. They sanitize the room and then place a seal on the door so when you enter you know no one else has been in there. Staff was very helpful and friendly.

By on Dec 28, 2020

Review comment responded on Jan 5, 2021

Good Afternoon, Thank you for taking the time to share your recent experience at our property. I am glad to know that you found our cleaning practices and staff gave you a sense of comfort and enjoyment. We pride ourselves on striving for gracious, engaging, and caring service. We hope you consider us for your future travel needs.

5
Friends Business Business

IT WAS WHAT WAS TO BE EXPECTED FROM AN EMBASSY SUITES

By , from Bowling Green, KY on Oct 11, 2020

Review comment responded on Oct 12, 2020

Good Morning Mike, Thank you for sharing your recent experience with us. I am glad to know that we met your expectations, and I especially enjoyed your CASE SENISITIVE comments!! It fills us with pride knowing we keep to the standards you have come to rely on. We look forward to hosting you gain.

5
Family Family

Awesome location and amenities! Staff goes above and beyond to make sure you have a great stay. Breakfast, evening reception, pool, hot tub, etc.

By on Jan 2, 2020

Review comment responded on Jan 3, 2020

Thank you for taking the time to provide us some feedback. We are thrilled that you had a great stay and that our team members provided great customer service. We look forward to your next stay!

5
Family Business Business

It was clean and inviting. Breakfast was amazing. I felt very comfortable with my family.

By on Nov 24, 2019

Review comment responded on Dec 11, 2019

We are so happy to hear that you and your family enjoyed your stay with us. We appreciate your gracious review. We hope to welcome you back in the future.

5
Everyone

By on Aug 11, 2019

Review comment responded on Aug 26, 2019

Thank you for sharing your honest review. We hope to welcome you back in the near future.

5
Family

Breakfast was great! Rooms were wonderful! Would definitely stay again next time we’re in town.

By on Jul 13, 2019

Review comment responded on Jul 16, 2019

Thank you for taking a moment to share your experience. We strive to provide the best service to each guest that walks through our doors, and I am so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

3
Family

Staff was great and the room was clean. The beds was hard and the pillows were not comfortable.

By on May 4, 2019

Review comment responded on May 8, 2019

Thank you for taking a moment to share your experience. I am so sorry you were unhappy with the guest room accommodations. I am, however, very glad you enjoyed the staff. I hope you will give us another chance in the near future!

5
Family with small children

Clean and great for family, rooms are clean and nice size. Breakfast is the best for hotel breakfast and indoor pool also the best ! Highly recommended especially for family. We have a family of three boys ages 4,6, and 9 and we all loved it

By on Apr 20, 2019

Review comment responded on Apr 20, 2019

Thank you so much for taking the time to submit your honest review of our hotel. We are so glad to hear you enjoyed the Suites, fresh made-to-order breakfast, and our pool. We hope you will come see us again soon in the near future.

5
Everyone

By on Jan 22, 2019

Review comment responded on Jan 23, 2019

Thank you for taking the time to submit your honest review of our Hotel. I am happy to hear you enjoyed your stay! We hope to welcome you back to the property in the near future.

Embassy Suites Knoxville West

9621 Parkside Dr, Knoxville, TN 37922
url importing http://www.orbitz.com/Knoxville-Hotels-Embassy-Suites-Knoxville-West.h5371901-p2.Hotel-Reviews
There was an error importing /Knoxville-Hotels-Embassy-Suites-Knoxville-West.h5371901-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Knoxville-Hotels-Embassy-Suites-Knoxville-West.h5371901-p2.Hotel-Reviews