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Recent guest reviews

really enjoyed our stay. everything was great really recommend this place especially for family and kids

Is this a Resort?? It was a plain Jane room that has definitely seen better days, definitely outdated. However it was so big! There was plenty of room and had a washer and dryer in the room. The pool was a bit dirty with what looked like black and green mold on the sides and steps. The pictures were definitely better than the actual place. And I had to pay a fee when I checked in. I never received info from Orbitz that the resort changed their rules.... and I needed to pay more. When I told them I didn’t know about it they basically said sorry, those are the rules and didn’t even offer anything to reimburse me for it. That did not make me happy.

Kids loved the pool area

We loved it.everything was great

Drove 8 hours to wait in line for 2 hours just to check in! Room was nice but the staff ONLY brought us towels. Didn’t take out our trash or replace amenities like toilet paper. Water park was great. Putt putt golf was laughable.

The rooms were like an apartment. Plenty of space in the premium condo room with bunk beds.

Our experience was amazing. We will definitely be staying again. Keep up the good work.

we loved the water park and the room was clean it is a great place to stay

For the price, the room was unbelievable. Roomy and comfortable. Full kitchen, tub with jets, balcony with Smoky Mts in the distance. Big outdoor and indoor pools with slides and fun features. The location is great, close to any major attractions in Pigeon Forge, plus there are many daily activities at the resort, from s'mores and pumpkin carving to putt putt and arts and crafts. It was also one of the quietest places I've ever stayed, which was unexpected but great. We moved over to Westgate for the second half of our trip, and I am now sad we didn't just stay at The Resort at Governor's Crossing the whole time. It was so much nicer and quieter.

I think it could use some updates and the TVs are awful 32 inch and the picture looked like something from the 80 it’s was not clear it should be replaced and the tub is a old jet tub no one uses those anymore with all of the germs and we had a old Lazyboy recliner in the room that didn’t match the other furniture the hotel is not bad super friendly just needs updates O the only bad thing I will say I didn’t like not enough parking awful

So clean!!! They took every precaution to ensure safety during Covid19. We loved the large room. There was so much space for our family of 6. While on property, the kids loved playing in the indoor and outdoor pools. We could have spent and entire day just at the resort swimming. The mini golf and fire pits in Firefly cove were unique and fun. The staff was friendly and helpful. We will definitely stay here again if we return to the area! Great value as well.

The water park was a lot of fun for the kids. The rooms were a nice size with a kitchen and some privacy for the adults. The putt putt course was lame. The only issue we had was the hair dryer didn’t work. My wife called twice to get it fixed and walked down to the lobby once but they never fixed it.

I loved my studio! It was decorated nice, was clean and traveling alone, I felt safe. Would definitely stay there again!

Collier Drive Sevierville TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free water park
  • Indoor pool

Tanger Outlets is a short stroll from The Resort at Governor's Crossing, and other popular attractions like WonderWorks are within a couple of miles (3 km). This 233-room, 3.5-star hotel has conveniences like a free water park, an indoor pool, and free in-room WiFi.


Rooms

All 233 air-conditioned accommodations feature kitchens and space to spread out with a separate bedroom. Guests can expect free WiFi and 55-inch flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Limited housekeeping is available.


Property features

Built in 2019, the brand new The Resort at Governor's Crossing features a free water park, an indoor pool, and a lazy river. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a children's pool, a fitness center, and a spa tub.

Room options

Premium Condo, 2 Bedrooms, Kitchen

2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed | Sleeps 10

Studio, 1 King Bed with Sofa bed, Accessible, Kitchen

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Deluxe Condo, 1 Bedroom, Kitchen

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 6

Deluxe Condo, 2 Bedrooms, Kitchen

1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed | Sleeps 8

Guest reviews for The Resort at Governor's Crossing

Everyone (30) Couples (1) Family (13)
5
Family with small children

really enjoyed our stay. everything was great really recommend this place especially for family and kids

By on Sep 1, 2021

Review comment responded on Sep 2, 2021

Allison, we are so glad to hear you enjoyed your stay, and we always appreciate the recommendation. We look forward to seeing you again soon.

4
Family with small children

Is this a Resort?? It was a plain Jane room that has definitely seen better days, definitely outdated. However it was so big! There was plenty of room and had a washer and dryer in the room. The pool was a bit dirty with what looked like black and green mold on the sides and steps. The pictures were definitely better than the actual place. And I had to pay a fee when I checked in. I never received info from Orbitz that the resort changed their rules.... and I needed to pay more. When I told them I didn’t know about it they basically said sorry, those are the rules and didn’t even offer anything to reimburse me for it. That did not make me happy.

By on Aug 30, 2021

Review comment responded on Aug 31, 2021

We do offer a heartfelt apology your stay did not exceed your expectations. What you describe is certainly not standard that over a million guests has come to love. We do hope you will return to the area.

5
Family

Kids loved the pool area

By on Jun 21, 2021

Review comment responded on Jun 21, 2021

We are so glad to hear the kids loved the pool area and we look forward to seeing you again soon.

4
Everyone

By on Jun 11, 2021

Review comment responded on Jun 21, 2021

Thank you for the nice review score. We are glad you enjoyed your time with us and we look forward to seeing you again soon.

5
Family Family with small children

We loved it.everything was great

By on May 17, 2021

Review comment responded on May 19, 2021

Thank you for taking the time to leave a review. We are so glad to hear you love it all. Thank you again.

2
Family Family with small children

Drove 8 hours to wait in line for 2 hours just to check in! Room was nice but the staff ONLY brought us towels. Didn’t take out our trash or replace amenities like toilet paper. Water park was great. Putt putt golf was laughable.

By on Apr 10, 2021

Review comment responded on Apr 12, 2021

We are glad you enjoyed the water park and offer a heartfelt apology your stay was not what you had anticipated. We do hope you will return to the area again.

5
Family with small children

The rooms were like an apartment. Plenty of space in the premium condo room with bunk beds.

By on Apr 1, 2021

Review comment responded on Apr 2, 2021

Thank you for the review. We are glad you like our fully furnished and equipped condo units. They do offer plenty of space. We look forward to seeing you again soon.

5
Family

Our experience was amazing. We will definitely be staying again. Keep up the good work.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

We are so glad you found everything amazing and we look forward to seeing you again soon.

5
Family with small children

we loved the water park and the room was clean it is a great place to stay

By , from stanton ky on Dec 14, 2020

Review comment responded on Dec 14, 2020

Thank you James for taking the time to write a review. We are glad you loved the waterpark and we look forward to seeing you again soon.

5
Everyone

By on Oct 30, 2020

Review comment responded on Nov 2, 2020

Thank you for the nice 5 out of 5 review score. We are happy you enjoyed your time with us and look forward to seeing you again soon!

The Resort at Governor's Crossing

225 Collier Drive, Sevierville, TN 37862
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