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Recent guest reviews

Great place to stay

Spectacular view. Out of the way of the hustle and bustle of town. Inviting lobby, beautifully decorated, piano ambiance. The kids loved their own private room, but still connected with us. Food was excellent and priced for the convenience but worth it. Bar was lovely with fireplace and excellent bar staff. Only critique was that the rooms were very dusty, especially under the TV and night stands. There was also a used bandaid on the bathroom floor when we arrived. And no Gideon bibles.

I loved the hotel, I loved the pool. Staff was nice. The kitchen/restaurant was kind of ok. Don’t order a steak there ever! The staff was so nice and fast but the food could be much better. The biggest complaint is that room service did not come once in three days. We asked for more towels over the phone and they dropped them at the door with no knocking. That’s weird.

The property seemed outdated for just being renovated. Our balcony still had glue on the floor from old carpet that was there. We didn’t have any chairs on our balcony either. There was dust everywhere. In and out of the room. The pillows and blankets were old and wore out. My wife and I thought for what we paid for the room breakfast should have been included. The hotel in general just had a well used feeling about it. For a Double Tree the whole experience was very disappointing. No room service.

Apparently a beetle swarm this time of the year that came into our room. Coffee is horrible. But besides that, it is a beautiful place to stay in the Smoky mountains!

Hidden gem

Our children love this property and the pool area.

I loved the location and the facility. I wasn’t very pleased with the service.

I loved the pool area

What a disappointment! There was an ant infestation in our room and by the end of the trip we and our children were covered in ants while trying to sleep. I mentioned it to the front desk gal (Joan) upon check out and she literally responded, “yeah that seems to be an issue on that floor”. Are you joking me?!?! They know they have an issue and still put people in those rooms.... unacceptable! She never offered any discount let alone any sympathy to the fact that our entire family was kept up all night long with ants crawling on us. In addition, one member of our group was bitten at least 3 times by the ants. The infestation was so bad that as we were driving down the road we the ants were crawling out of our bags and we were still killing them. I’m afraid to even take my luggage inside my house! I am a Hilton honors member and it now has me questioning the cleanliness and professionalism of other Hilton’s.... disappointed, disgusted, and not a happy customer is an understatement!

Clean property, location is perfect, beautiful view. Rooms could use an update. Feels little old. Otherwise its good.

The property was beautifully situated on a gorgeous overlook, but there is a very, very steep hill to navigate. I would have selected another property. The hotel staff was wonderful and it was clean. The downside was that every day there was a 300 bunch of cheerleaders and then young football players so it was always very noisy and crowded.

16 floors and not all the elevators were working. Took hour and half just to check out. Wait on the elevators.

Loved this hotel. Amazing views of the mountains or Gatlinburg. Very friendly staff. The location was just far away from the madness that is downtown but with trolley service down there, so you get the best of both worlds. Would absolutely stay here again.

Cherokee Orchard Road Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies and Gatlinburg Convention Center
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg places you within a 15-minute stroll of popular sights such as Ripley's Aquarium of the Smokies and Gatlinburg Convention Center. This 4-star hotel has 300 guestrooms and offers an indoor pool, free self parking, and a gym.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg's 300 rooms provide balconies, MP3 docks, and refrigerators. Guests can expect to find WiFi and 42-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and laptop-compatible safes are also available.


Property features

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg features an indoor pool, a children's pool, and a gym. A stay here includes free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 4

Deluxe Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Everyone (12) Couples (6) Family (21)
5
Family

Great place to stay

By on Mar 8, 2022

Review comment responded on Mar 8, 2022

Thank you so much for posting your review! We appreciate all feedback and are delighted to hear you enjoyed your stay! We look forward to seeing you again!

4
Everyone

By on Feb 20, 2022

3
Family

Spectacular view. Out of the way of the hustle and bustle of town. Inviting lobby, beautifully decorated, piano ambiance. The kids loved their own private room, but still connected with us. Food was excellent and priced for the convenience but worth it. Bar was lovely with fireplace and excellent bar staff. Only critique was that the rooms were very dusty, especially under the TV and night stands. There was also a used bandaid on the bathroom floor when we arrived. And no Gideon bibles.

By on Dec 30, 2021

Review comment responded on Jan 1, 2022

Dear Marilyn, The view is amazing, and we're so pleased it helped make your visit memorable. It's also great to know that our delicious food and cozy bar added to your experience. However, we apologize for any concerns about cleanliness, and we'll keep your comments in mind. If you find yourself back in the area, please come see us again.

3
Family

I loved the hotel, I loved the pool. Staff was nice. The kitchen/restaurant was kind of ok. Don’t order a steak there ever! The staff was so nice and fast but the food could be much better. The biggest complaint is that room service did not come once in three days. We asked for more towels over the phone and they dropped them at the door with no knocking. That’s weird.

By on Dec 27, 2021

Review comment responded on Dec 29, 2021

Dear Elizabeth, We always appreciate hearing from our guests. It's great to know that our friendly staff and inviting pool impressed you. However, we apologize for any disappointment with the food, and we'll keep your comments in mind. Your patience with our changes to housekeeping during this time is valued, and we're sorry for any inconvenience this caused. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

5
Everyone

By on Dec 19, 2021

3
Everyone

By on Nov 22, 2021

3
Partner Couples

The property seemed outdated for just being renovated. Our balcony still had glue on the floor from old carpet that was there. We didn’t have any chairs on our balcony either. There was dust everywhere. In and out of the room. The pillows and blankets were old and wore out. My wife and I thought for what we paid for the room breakfast should have been included. The hotel in general just had a well used feeling about it. For a Double Tree the whole experience was very disappointing. No room service.

By on Nov 8, 2021

Review comment responded on Nov 8, 2021

Thank you for taking the time to provide us with the answers to our Satisfaction Survey. I assure you that the team here is working very hard to continually improve our property and to provide all of our guests with the products and services that will exceed your expectations. Your survey comments indicated that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. If you would like to further discuss your experience I will be most happy to hear from you. Again, thank you for your response and please know that we value your business and look forward to being of service to you in the very near future. I am sure you will not experience the same challenges. Sincerely, That Park Vista Team

5
Family

Apparently a beetle swarm this time of the year that came into our room. Coffee is horrible. But besides that, it is a beautiful place to stay in the Smoky mountains!

By on Oct 12, 2021

Review comment responded on Oct 14, 2021

Dear Paul, Thank you for taking the time to let us know about your stay at Park Vista DoubleTree Gatlinburg. It is fantastic to see that you liked our idyllic location and we trust your room was clean and comfy. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

5
Family

Hidden gem

By on Sep 9, 2021

Review comment responded on Sep 10, 2021

Dear Gregory, We're so excited you discovered Park Vista DoubleTree Gatlinburg! Your five-star review lets us know that we served you well, and we hope you had a great trip overall. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

2
Family Family with small children

Our children love this property and the pool area.

By on Sep 3, 2021

Review comment responded on Sep 3, 2021

Dear Edgar, The best part of any stay is often hanging out at the pool, and we're glad that you and your family had such a good time in ours! Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

705 Cherokee Orchard Road, Gatlinburg, TN 37738
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