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Recent guest reviews

Great location.

very nice property, older, but nicely kept and very comfortable.

Staff was very friendly. Room was clean. So convenient to shops without being on main strip. Great price. Definitely happy with our stay here.

The only good thing about this place is the staff. Everything else is horrible. Our shower literally had mold growing everywhere. The walls in the shower were cracked and caulked shut. Our toilet hardly worked. The room was hot and humid and the AC did not work. The staff tried to fix what issues they could, but I only asked them to look at the toilet and AC. Breakfast was not worth paying for, and it was free. I ended up exclusively using the stairs because the elevator is unusable because of how slow it is. These issues are due to poor ownership. This place needs a heavy makeover.

I wanted a street view and not a view of the roof and trashy parking lot behind the building so I asked the front desk lady said no and she wouldn’t even look to see if any was available only got an attitude and then proceeded to watch idk how many people check into street facing view rooms. Elevators extremely slow and frustrating especially if your staying a while.

Horrible parking Lousy signage Easy to find from street

Staff was always there to help or answer my questions.Staff was everywhere.I was on the seventh floor and I saw them in the late evening checking the floor.

It was clean. Nice. Great location. I would stay there again.

A block from downtown. Loved how close everything was. Room was nice. Elevators need some attention. Very slow. One elevator broke down while we were there. Stairs to the floors go outside, so be prepared to bundle up when cold. Learned this the hard way.

We would stay there again. The hotel is located so you can walk the strip.

Excellent hotel with plenty of parking for guests! Courteous staff and good breakfast.

We just stayed one night at this motel. It is a little older but very clean. Bed was comfortable. The breakfast was nice, They have serve waffle making and just about anything you want. There was only a 6 foot clearance for parking Underneath the building.

I have never had an establishment judge me and treat me differently from other customers based on how I chose to book my stay. It was rubbed in my face no less than three times that I missed out on one perk or another because I decided to book through Orbitz instead of directly with them. I asked for a military or law enforcement discount because my husband and I are/were both. "No, because you didn't book directly with us." was my answer. I called twice prior to my visit to see if I could get an early check-in because we were traveling with an infant who would need a rest from a long car ride in. "Sorry, check-in is at 4pm." No considerations given whatsoever. When we got to the hotel at noon, I was reminded again, check-in at 4. You mean to tell me that check out is at 11, but NO rooms would be ready for 5 hours after that???? BS. Walked around a bit, came back at 3pm and listened to the broken record behind the counter repeatedly tell customers "sorry check-in is at 4pm." So I sat in the lobby with my fussy baby until they finally gave me a room 20 minutes later. The room was "OK", dated. Beds were uncomfortable, slept in a crater, the toilet ran constantly, had to turn off the water to sleep. A/C made clunky noise every time it kicked off, had to turn it off so we could sleep. Fridge, micro, coffee maker all in good shape. It was quiet for being completely booked. We're going to find a friendlier place to stay next time though.

Good location; bad smell in the elevator; parking spots tiny; overall building and furniture looks like it needs remodel/upgrade. Hallway had unpleasant scent; old looking blankets. I do not recommend.

Hotel was nice. staff was very nice. Location was great. enjoyed room located on river side, good view

The rooms were clean and the staff was very friendly. The hot/cold continental breakfast is served in an area, off of the lobby, with a wonderful view of the mountains. The elevators are very slow and the parking is tight, but overall, this was a nice place to stay.

River Rd Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Edgewater Hotel Gatlinburg places you within a 5-minute walk of popular attractions such as Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. This 205-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and an indoor pool.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.


Rooms

32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, refrigerators, and microwaves are other standard amenities.


Property features

Edgewater Hotel Gatlinburg features an indoor pool, an outdoor pool, and a gym. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 2 Queen Beds, Mountainside

2 Queen Beds | Sleeps 4

Standard Single Room, 2 Queen Beds (Riverside)

2 Queen Beds | Sleeps 4

Romantic Room, Jetted Tub (Queen Bed)

1 Queen Bed | Sleeps 2

Guest reviews for Edgewater Hotel Gatlinburg

Everyone (8) Couples (3) Family (4)
5
Family

Great location.

By on Jun 1, 2022

Review comment responded on Jun 9, 2022

Thank you for your feedback.

4
Partner Couples

very nice property, older, but nicely kept and very comfortable.

By on May 2, 2022

Review comment responded on May 2, 2022

Thank you for your feedback. We appreciate you choosing our hotel. We are glad you enjoyed your stay and we look forward to your future visit. Thank you, Roberta Elliott

4
Family with small children

Staff was very friendly. Room was clean. So convenient to shops without being on main strip. Great price. Definitely happy with our stay here.

By on Apr 26, 2022

Review comment responded on Apr 26, 2022

We are so glad you enjoyed your stay. We look forward to your next visit. Thanks for your feedback. Thank you, Roberta Elliott

2
Family Family with small children

The only good thing about this place is the staff. Everything else is horrible. Our shower literally had mold growing everywhere. The walls in the shower were cracked and caulked shut. Our toilet hardly worked. The room was hot and humid and the AC did not work. The staff tried to fix what issues they could, but I only asked them to look at the toilet and AC. Breakfast was not worth paying for, and it was free. I ended up exclusively using the stairs because the elevator is unusable because of how slow it is. These issues are due to poor ownership. This place needs a heavy makeover.

By on Oct 25, 2021

Review comment responded on Oct 25, 2021

wW APOLOGIZE FOR YOUR LESS THAN PLEASURABLE STAY. I WILL FORWARD YOUR CONCERNS TO MANAGEMENT.

3
Partner Couples

I wanted a street view and not a view of the roof and trashy parking lot behind the building so I asked the front desk lady said no and she wouldn’t even look to see if any was available only got an attitude and then proceeded to watch idk how many people check into street facing view rooms. Elevators extremely slow and frustrating especially if your staying a while.

By , from New York on Aug 9, 2020

Review comment responded on Aug 9, 2020

Thank you for taking time to give us your feedback. We were sold out so there truly were no rooms on the riverside available. By the way, third party sites only contract for mountain side rooms.

3
Partner Couples Family

Horrible parking Lousy signage Easy to find from street

By on Oct 16, 2019

Review comment responded on Oct 18, 2019

Thank you for your feedback.

5
Family with small children

Staff was always there to help or answer my questions.Staff was everywhere.I was on the seventh floor and I saw them in the late evening checking the floor.

By on May 27, 2019

Review comment responded on May 28, 2019

Thank you so much and glad we were able to make your stay and enjoyable. We look forward to your next stay with us. Once again thanks for choosing the Edgewater Hotel. Thanks, Roberta Elliott, Rooms Division Manager

4
Everyone

It was clean. Nice. Great location. I would stay there again.

By , from Lexa, Ar on Nov 22, 2018

Review comment responded on Dec 8, 2018

THANK YOU FOR THE GREAT REVIEW! MERRY CHRITMAS!!

4
Everyone

A block from downtown. Loved how close everything was. Room was nice. Elevators need some attention. Very slow. One elevator broke down while we were there. Stairs to the floors go outside, so be prepared to bundle up when cold. Learned this the hard way.

By on Nov 18, 2018

Review comment responded on Dec 8, 2018

THANK YOU FOR A GREAT REVIEW. WE ENJOYED HAVING YOU AND HAVE A MERRY CHRISTMAS!!!

4
Everyone

We would stay there again. The hotel is located so you can walk the strip.

By on Aug 24, 2018

Review comment responded on Aug 27, 2018

Thank you for taking time to give us your feedback! We hope to see you again soon.

Edgewater Hotel Gatlinburg

402 River Rd, Gatlinburg, TN 37738
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