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Melia Madrid Serrano

4.0 star property
Hotel with a seasonal outdoor pool, steps from U.S. Embassy

Choose dates to view prices

Photo gallery for Melia Madrid Serrano

Enjoy meals in this stylish dining area with a wooden table, green chairs, and a beautiful centerpiece.
Relax by the rooftop pool, surrounded by lounge chairs and a lush potted plant, with a stunning city view.
Relax in this stylish living area with a comfortable sofa, coffee table, and accent chair, surrounded by decorative items and natural views.
Enjoy a casual dining experience with a view of the city and surrounding greenery.
Welcome to Meliá Madrid Serrano, where a curved facade and large windows create a bright entrance.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service

Explore the area

View in a map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Gran Via
    ‪3 min drive‬
  • Bernabéu Stadium
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Triple Room

Relax in a spacious room with a large bed, two bedside tables, and a sofa, perfect for unwinding.

Triple Room

9.4 out of 10
Exceptional
(12 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (3+1)

Relax in a spacious room with a large bed, flat-screen TV, and comfortable sofa.

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room, Patio Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Patio Garden View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Communicated Room (Premium)

Relax in a spacious room with a large bed, flat-screen TV, and convenient table for your stay.

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Communicated Room (Melia, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Melia, The Level)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

Relax in this stylish space with a round dining table, comfortable sofa, and kitchen area.

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 431 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

8.6 out of 10
Excellent
(4 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level, (2+1))

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

9.0 out of 10
Wonderful
(35 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Relax in a spacious room with a large bed, flat-screen TV, and convenient table for your stay.

Premium Room

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level)

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Communicated Room (Supreme)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Supreme)

  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Supreme Room

Relax in a serene space with a made bed, flat-screen TV, and comfortable armchair.

Supreme Room

8.8 out of 10
Excellent
(12 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Relax in a spacious room with a large bed, sofa, and flat-screen TV.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

Relax in this stylish space with a round dining table, comfortable sofa, and kitchen area.

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (3+1))

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level, (2+2))

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level)

Relax in this stylish space with a round dining table, comfortable sofa, and kitchen area.

Premium Room, Bathtub (Grand, The Level)

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

Relax in a serene space with a neatly made bed, bedside table, and a wardrobe with a mirror.

Communicated Room (Premium, (4+1))

  • 431 sq ft
  • Sleeps 5
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Premium Room (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (2+1))

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (The Level, (3 Ad))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (3 Ad))

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room, Exterior View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Exterior View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Communicated Room (Grand Premium, The Level)

Relax in this stylish space with a round dining table, comfortable sofa, and kitchen area.

Communicated Room (Grand Premium, The Level)

  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Premium The Level Room

Relax in a stylish room with a large bed, flat-screen TV, and desk area.

Premium The Level Room

  • Sleeps 3

View all photos for Melia Room

Relax in a serene space with a large bed, bedside table, and flat-screen TV.

Melia Room

  • Sleeps 2

Melia Twin Room

  • Sleeps 2

View all photos for The Level Room

Relax in a stylish room with a flat-screen TV, desk, and ample wardrobe space.

The Level Room

  • Sleeps 2

View all photos for Premium Connecting Room

Relax in a bright and welcoming space with a neatly made bed, compact kitchenette, and large mirror.

Premium Connecting Room

  • Sleeps 4

Grand Premium The Level Con Banera

  • Sleeps 2

View all photos for Premium Room

Relax in a spacious room with a large bed, round table, and desk, offering a comfortable seating area and natural views.

Premium Room

  • Sleeps 2

Junior Suite The Level

  • Sleeps 4

Melia King Room

  • Sleeps 2

The Level Twin Room

  • Sleeps 2

The Level Double Room

  • Sleeps 2

View all photos for The Level Double Grand Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Double Grand Premium Room

  • Sleeps 2

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  • Kitchen
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9.2 out of 10, Wonderful, 457 reviews
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The price is $237
Aug 12 - Aug 13
Total includes taxes and fees
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About the neighborhood

Madrid

Located in Salamanca, Melia Madrid Serrano is adjacent to U.S. Embassy with other popular attractions like Bernabéu Stadium within a couple of miles (3 km). This 340-room, 4-star hotel has conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • WiZink Center - 3 min drive - 1.2 miles
  • Gran Via - 3 min drive - 1.4 miles
  • Bernabéu Stadium - 3 min drive - 1.6 miles
  • Puerta del Sol - 4 min drive - 1.8 miles
  • El Retiro Park - 6 min drive - 2.5 miles

Getting around

  • Nunez de Balboa Station - 6 min walk
  • Madrid Recoletos Station - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪El Asador de Aranda - ‬2 min walk
  • ‪Makkila - ‬2 min walk
  • ‪Naked & Sated - ‬3 min walk
  • ‪Nájera Plus - ‬1 min walk
  • ‪29 Fanegas - ‬2 min walk

About this property

Melia Madrid Serrano

Hotel with a seasonal outdoor pool, steps from U.S. Embassy
Melia Madrid Serrano features a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for EUR 25 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Languages

English, French, German, Italian, Spanish

Similar properties

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Barceló Emperatriz

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.6 out of 10, Exceptional, 1,001 reviews
$149 nightly
The price is $164
Aug 24 - Aug 25
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (63 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from May 25 to September 10.
  • Pool access available from noon to 7:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Frequently asked questions

Is a free cancellation option available at Melia Madrid Serrano?

Melia Madrid Serrano offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Melia Madrid Serrano?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Melia Madrid Serrano on Aug 10, 2025 start from $186.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Melia Madrid Serrano?

This hotel is situated in Salamanca, just steps from Paseo de la Castellana, and within a 10-minute walk of Golden Mile and Sorolla Museum. You'll also find Bernabéu Stadium and Gran Via within a short drive.

Will I be able to park at Melia Madrid Serrano?

Yes, parking is offered for EUR 25 per day. Electric car charging is also available for guests.

Does Melia Madrid Serrano include a casino on the premises?

No, Melia Madrid Serrano doesn't have a casino.

Is there an indoor pool at Melia Madrid Serrano?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between noon and 7:00 PM and the seasonal pool will be open from May 25 until September 10.

What do couples enjoy most about Melia Madrid Serrano?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Melia Madrid Serrano?

No, this hotel doesn't have a spa tub.

Does Melia Madrid Serrano feature a restaurant that includes a breakfast menu?

Yes, Melia Madrid Serrano serves buffet breakfast for a surcharge each morning at Arado.

Does Melia Madrid Serrano allow pets to stay for free?

No, pets aren't allowed at Melia Madrid Serrano.

Does Melia Madrid Serrano have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Melia Madrid Serrano?

The closest major airport to Melia Madrid Serrano is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 7.5 mi away (12 minutes by car).

Can I book a room with a balcony at Melia Madrid Serrano?

No, there aren't any guestrooms with balconies at Melia Madrid Serrano.

Does Melia Madrid Serrano have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Melia Madrid Serrano.

Melia Madrid Serrano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 616 reviews
Rating 8 - Good. 139 out of 616 reviews
Rating 6 - Okay. 46 out of 616 reviews
Rating 4 - Poor. 8 out of 616 reviews
Rating 2 - Terrible. 17 out of 616 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Amenities
Overall a ok but what I hoped for. It’s a 3 star hotel, only 4 star for the pool I suppose. Strong sewage for in rooms, tiny bathrooms, little amenities, needs maintenance, bad service in bars, friendly staff but slow check in.
Stayed 2 nights in Jul 2025

10/10 Excellent

ursula, Pt St Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel
Stayed 4 nights in May 2025

8/10 Good

Alexander

Traveled with family
Disliked: Cleanliness
Bad smell in the room
Stayed 6 nights in Apr 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great located hotel, with magnificent breakfast. Rooms could be upgraded and bathrooms could be cleaned much better. Reserved a queen bed and received a 2 twin bedroom
Stayed 1 night in Apr 2025

10/10 Excellent

Allison

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, fabulous breakfast, great service from check in to check out
Stayed 3 nights in Apr 2025

10/10 Excellent

LIMOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Melia Serrano!
Stayed 4 nights in Apr 2025

8/10 Good

Ana

Stayed 2 nights in Apr 2025

10/10 Excellent

Jose C

Stayed 2 nights in Apr 2025

8/10 Good

Josef

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

George

Stayed 1 night in Mar 2025

6/10 Okay

Joanna

Liked: Cleanliness, room comfort

Disappointing customer service experience

Starting at check in, I enquired about upgrading to use level lounge which I have used many times at the sister property Melia Castilla. The price was extremely high and I asked did they could reduce this cost but to no avial, which was disappointing. I was then allocated a very dark interior room with very little sunlight. I asked to move rooms and was offered a light larger room on the 2nd floor, however the street noise was extremely loud and as I had to work for the day, this was not going to work. I als to move rooms yet again and was moved to the 4th floor with a view of the side street so quieter and I excepted. Thought the room moving process I was made to feel like an inconvenience from reception staff, despite my valid reasons, the staff were not friendly and this was a huge disappointment. Always ask for a new room if you are not entirely happy with the first choice as this properly has many difference options for the same room category. The towels in the room are rough, not fluffy and soft like other Melia properties and the hotel itself is looking very tired. The walls all need a lick of paint, especially in the corridors and the windows in the corridors need replacing. On the flip side, the bar staff were nice and friendly and provided a good atmosphere for an evening drink. The breakfast was outstanding. 10/10. a disappointing stay, Melia need to step up on customer service training and remind staff here that The customer is always right!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sheila

Stayed 2 nights in Mar 2025

10/10 Excellent

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy conveniente la ubicación
Stayed 2 nights in Mar 2025

2/10 Terrible

Ana

Stayed 2 nights in Mar 2025

10/10 Excellent

salvador, doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muy lujoso y bien ubicado
Stayed 2 nights in Feb 2025

8/10 Good

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosanna

Liked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Froy

Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos E Alba, DALLAS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff, great buffet breakfast, and great rooms. All for a reasonable price.
Stayed 18 nights in Jan 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024