Kool place stayed there 2 times last week only real bad thing I can say both times there pillows weren’t comfortable , I would stay at this hotel when ever flying in or out of San Jose airport , and Breakfast was Great
Not to bad of a spot down the street from the Airport pretty clean and the Breakfast made it much better
Very nice and so close to the airport.
Nice place
The place was fine. The staff was not nice. We were told we couldn’t use the airport shuttle at 5 am which was the point for staying there. Didn’t even have coffee or tea available at 5.
The hotel was nice and clean, which is why we usually book a hotel between Hilton, Marriott, and Hyatt brands while traveling. The breakfast in the morning was convenient and had enough options to please everyone. A couple things that were disappointing. 1-Our room was warm, even with the AC running. 2- We called down for extra pillows and they told us “they were out”. I’d expect this from a Best Western, but not a Hyatt.
We were disappointed at check in when we were told that we wouldnt have a shuttle service to the airport. Before I booked, I called to make sure that was available. Then when I checked in, they said it was full, and that was for 5am shuttle. I would have looked elsewhere if I was informed of that. It caused us to book a $50 Uber ride which was highly disappointing. Then, the television didn’t work. We called to check and the front desk said there was a problem with it in the building and nothing could be done about it. Again, this was very disappointing as it was New Year’s Eve and we wanted to watch the countdown. Because of this we were not able to. The professionalism of the desk staff was fairly cold and lacked friendliness.
This was not our first time stay in Hyatt Places. The best hotel in the area with outstanding free breakfast and free 24 hr coffee and tea. Paling only $15/day. Definitely our go-to hotel in San Josa area.
Great place, good amenities
This is a great hotel with modern decor and 24 hrs free hot drink in the lobby. Downside was they only clean the room every 3 days - a little off the track. But over all a great hotel..
Spacious room very limited facilities .Food bland and processed . Handy shuttle bus to the airport . Functional.
Very convenient from airport.Would have been nice to have a stocked mini fridge, especially when getting in late. More coffee to brew in the morning.
Staff helpful
It was fine for a quick stay, Not a place if vacationing.
Great location
Comfortable, good breakfast, nice environment.
Friendly staff and good breakfast.
Great customer services from hotels staff
Located in North San Jose, Hyatt Place San Jose Airport is within a few miles (5 km) of sights such as Rivermark Village and PayPal Park. This 190-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM. In addition to a restaurant onsite, there is also a bar where you can enjoy a drink.
42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Sofa beds, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests staying at Hyatt Place San Jose Airport enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per day, or you can take advantage of the free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and express check-out.
Kool place stayed there 2 times last week only real bad thing I can say both times there pillows weren’t comfortable , I would stay at this hotel when ever flying in or out of San Jose airport , and Breakfast was Great
Not to bad of a spot down the street from the Airport pretty clean and the Breakfast made it much better
Paul, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
Very nice and so close to the airport.
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
Nice place
Peter, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
The place was fine. The staff was not nice. We were told we couldn’t use the airport shuttle at 5 am which was the point for staying there. Didn’t even have coffee or tea available at 5.
Thank you for the review, Elizabeth. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
The hotel was nice and clean, which is why we usually book a hotel between Hilton, Marriott, and Hyatt brands while traveling. The breakfast in the morning was convenient and had enough options to please everyone. A couple things that were disappointing. 1-Our room was warm, even with the AC running. 2- We called down for extra pillows and they told us “they were out”. I’d expect this from a Best Western, but not a Hyatt.
Thank you for your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.
We were disappointed at check in when we were told that we wouldnt have a shuttle service to the airport. Before I booked, I called to make sure that was available. Then when I checked in, they said it was full, and that was for 5am shuttle. I would have looked elsewhere if I was informed of that. It caused us to book a $50 Uber ride which was highly disappointing. Then, the television didn’t work. We called to check and the front desk said there was a problem with it in the building and nothing could be done about it. Again, this was very disappointing as it was New Year’s Eve and we wanted to watch the countdown. Because of this we were not able to. The professionalism of the desk staff was fairly cold and lacked friendliness.
Thank you for sharing feedback regarding your recent stay at the Hyatt Place San Jose Airport. We sincerely apologize you had any issues with your stay. Our team prides itself on providing an exceptional product and service and regret falling short of your expectations as well as our own. Your survey has been shared with our leadership team to continue improving on what we deliver to our guests and we hope you'll give us another opportunity in the future. If I can ever be of assistance, please don't hesitate to contact me directly.
This was not our first time stay in Hyatt Places. The best hotel in the area with outstanding free breakfast and free 24 hr coffee and tea. Paling only $15/day. Definitely our go-to hotel in San Josa area.
Thank you for sharing your feedback. We are so happy that you enjoyed your stay! We appreciate you staying with us and hope to see you again soon.
Great place, good amenities
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is around the corner. Call us if there is anything we can help you with.
This is a great hotel with modern decor and 24 hrs free hot drink in the lobby. Downside was they only clean the room every 3 days - a little off the track. But over all a great hotel..
Thank you for sharing your feedback. We are so happy that you enjoyed your stay! We appreciate you staying with us and hope to see you again soon.
Paul, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!