I didnt like that i wasnt given a breakfast voucher at check in. When i found out that i needed a breakfast voucher the waiter in the dining room was rude. I asked him isn't breakfast free for hotel guest? He said I dont know if you want a voucher you gotta go talk to the front desk! When i went to the front desk to ask for two breakfast vouchers the girl's responce was didn't you get them at check in? I told her no, then asked her isn't breakfast free for guest? Her responce was hold on im checking! What kind of answer is that? A simple yes or no would of been sufficient. The girl did give me the vouchers and i went back to the dining room. The waiters says to me... Did you get your vouchers? No hi or good morning he was just concerned about the vouchers. When i was done with breakfast and was leaving he didnt bother to say bye or thank you for coming you have a nice day, nothing came out of his mouth! I will never stay at this property again!
Okay property but noisy especially in the middle of the night!
Nice quiet stay. Pool was nice.
Na
Todo en el hotel me gusto
Very comfortable place to stay in
It was a fun experience
I was not happy to receive a bill for parking.
These people do not accept normal people.
Staff did not clean room next day. Beds very small. More like double than a queen. Bad area would not stay again.
Holiday Inn San Jose - Silicon Valley, an IHG Hotel places you within 3 miles (5 km) of popular attractions like PayPal Park and The Tech Interactive. This 354-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a pub, along with a restaurant that specializes in American cuisine. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, phones, and ironing boards are also available. Housekeeping is available on request.
Guests of Holiday Inn San Jose - Silicon Valley, an IHG Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15 per night, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a terrace.
I didnt like that i wasnt given a breakfast voucher at check in. When i found out that i needed a breakfast voucher the waiter in the dining room was rude. I asked him isn't breakfast free for hotel guest? He said I dont know if you want a voucher you gotta go talk to the front desk! When i went to the front desk to ask for two breakfast vouchers the girl's responce was didn't you get them at check in? I told her no, then asked her isn't breakfast free for guest? Her responce was hold on im checking! What kind of answer is that? A simple yes or no would of been sufficient. The girl did give me the vouchers and i went back to the dining room. The waiters says to me... Did you get your vouchers? No hi or good morning he was just concerned about the vouchers. When i was done with breakfast and was leaving he didnt bother to say bye or thank you for coming you have a nice day, nothing came out of his mouth! I will never stay at this property again!
Okay property but noisy especially in the middle of the night!
Thank you for your review.When you have a moment please forward where the noises may have been coming from.So, we can address if possible.Thank you again
Nice quiet stay. Pool was nice.
Dear Trevor, Thank you for the nice review of Holiday Inn San Jose - Silicon Valley. We are thrilled to know we exceeded your expectations and that you enjoyed spending your time at our beautiful pool. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely,Yves HanselGeneral Manager
Na
Dear Arthur, It was a pleasure to see your fantastic rating of Holiday Inn San Jose - Silicon Valley. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest; we look forward to your next visit!Sincerely,Yves Hansel,General Manager
Dear Peggy, It was a pleasure having you as our guest at Holiday Inn San Jose - Silicon Valley. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Yves HanselGeneral Manager
Todo en el hotel me gusto
Virgen, thank you for choosing Holiday Inn San Jose - Silicon Valley and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Yves Hansel General Manager
Very comfortable place to stay in
Norma, thank you for the outstanding review of Holiday Inn San Jose - Silicon Valley. We are thrilled to read about your fantastic stay and how much you enjoyed our comfortable accommodations. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the San Jose area. Sincerely, Robert Marin, FOM
Dear Rena, Thank you for staying with us and writing a review. We apologize for the inconvenience you experienced during your recent stay with us. We understand that the lack of a breakfast voucher at check-in was frustrating, and we regret any inconvenience this may have caused. The service you received in the dining room and at the front desk falls far below our usual standards, and we are sorry for the lack of courtesy and clear communication you encountered. Rest assured, we have addressed these issues with our staff to ensure that such incidents do not recur. We value your feedback and will work diligently to improve our service. We hope you will consider giving us another chance in the future to provide you with a much more enjoyable and pleasant stay. Sincerely,Yves Hansel,General Manager