Not enough staff and check in took a long time. The staffs are rude overall. I will never stay there again
The lobby was nice. But the rooms were old, run down, hallways and rooms smells bad. There were also a lot of roaches.
Really gave us with care. The receptionist to the houskeepers are really helpful understandable
To doors is not work and to gate for Parking lot is not working too
The lady who checked us in was very arrogant. She should be fired.
1. Had to pay extra to park. 2. No refrigerator in the room. 3. When I took a shower I was always standing in 2 inches of water. Clogged drain in shower. 4. At check in we were not offered water nor cookies like other guests.
It was close to the Airport, and the breakfast buffet was really good.
My room smelled bad. There was hair in the shower, a blood stain on the carpet and the carpet had areas that were torn up. The hotel gladly changed our room. But our first room was pretty bad! I paid over $500.00 for 2 nights. And that doesn’t include a breakfast. (Oh but they give you a cookie) I will never stay at a doubletree again. Service was fine. But I could have had the same experience at a motel 6. And had breakfast included.
Everything was magnificent I will definitely stay again soon loved everything. Just wondering when does the safe deposit come back to my account?
Nice public spaces, bartender Javier was great, cookies FABULOUS. No in-room mini-bar- or snacks what? And $6 for on-room bottle of water-' ARE YOU SERIOUS? We laughed ourselves silly-- and we're natives of and reside in San Francisco, so used to crazy stupid prices. Pillows-- soft square-- on bed were awful.
Didn’t like that I got offer free breakfast then charge after
Very minimal parking, hotel smelled old and musty, room was dilapidated and in rough shape, air conditioner didn't work well, and I had to wait 15 mins to check in at 11pm due to a line at the front desk. This facility wasn't a very good value for the price, other than being close to the airport.
Great welcoming to the guests. The room is clean and nice view. The room service is fabulous.
DoubleTree by Hilton San Jose is located within a few miles (5 km) of Avaya Stadium and Rivermark Village. This 505-room, 3.5-star hotel welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour fitness center.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
All of DoubleTree by Hilton San Jose's 505 soundproofed rooms provide balconies, iPod docks, and coffee makers. 37-inch flat-screen TVs come with cable channels and video-game consoles, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free newspapers, safes, and ironing boards.
Guests staying at DoubleTree by Hilton San Jose enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 28 per night, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a business center, and a computer station.
Not enough staff and check in took a long time. The staffs are rude overall. I will never stay there again
The lobby was nice. But the rooms were old, run down, hallways and rooms smells bad. There were also a lot of roaches.
Really gave us with care. The receptionist to the houskeepers are really helpful understandable
To doors is not work and to gate for Parking lot is not working too
The lady who checked us in was very arrogant. She should be fired.
1. Had to pay extra to park. 2. No refrigerator in the room. 3. When I took a shower I was always standing in 2 inches of water. Clogged drain in shower. 4. At check in we were not offered water nor cookies like other guests.
Thank you for your 5 out of 5 star rating!