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Recent guest reviews

To hotel is little old and the AC not working great .

First class

Everything was old and dated. Door lock had to be swiped several times before unlocking, balcony door wouldn’t lock, tv setting was very dark and unadjustable, some lamps wouldn’t turn on. Thin walls can hear neighbors and people in the hallways.

They gave me a pair of cookies after checking in. That says it all. 5 stars!

Staff was friendly but it can definitely use some upgrades for the price they charge.

My room on the first floor looked like a time capsule from 1990...old furniture, old carpet, outdated fixtures and far from what you would expect for paying a premium to stay at a Hilton. The bathroom door was splintering into pieces around the edges and resulted in a deep splinter from grabbing the door....save your money and find a newer hotel.

Very outdated rooms. Old furniture, dirty carpets bath room doors were peeling from top to bottom, shower heads had very poor water pressure. The extra pillow in the closet had some kind of bug in it. Also an extra fee of $30 for parking. Overall a very over priced room for a old falling apart room. Won’t be going back

Staff was nice. Free Cookies. Starbucks on property. Self Parking is ridiculously priced at $30 per night. The room was awful - hasn't been updated since the hotel was built. Bathroom was old and desperately needs updated. Not worth the price with so many other new hotel options in the area. Seems like this hotel gets away with not updating due to its proximity to the airport and contracts with the airlines.

Bed and pillow were comfortable. Shower was nice and I thought conveniently equipped with dispensers of shampoo, conditioner, body wash but ALL were empty and I had no shampoo! Had to wash my hair with bar soap. I came in late and did not see the hidden coffee pot until I was ready to check out. Other than that the facility was good. Grab bars in shower and toilet area in mobility room were well done. Room was spacious and well appointed.

Rooms are very dated, only part that looks updated is lobby, ice machine was broken vending machines were sold out of items. Parking was $28.00

Clean and great location with spacious rooms, vending machines do not work

Not enough staff and check in took a long time. The staffs are rude overall. I will never stay there again

The lobby was nice. But the rooms were old, run down, hallways and rooms smells bad. There were also a lot of roaches.

Really gave us with care. The receptionist to the houskeepers are really helpful understandable

Gateway Pl San Jose CA

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

DoubleTree by Hilton San Jose is located within a few miles (5 km) of PayPal Park and San Jose Municipal Golf. This 505-room, 4-star hotel welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour gym.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

37-inch flat-screen TVs come with cable channels and video-game consoles, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Balconies, iPod docks, and coffee makers are other standard amenities.


Property features

Guests staying at DoubleTree by Hilton San Jose enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 30 per night, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 King Bed | Sleeps 3

Grand Suite, 1 King Bed, Balcony

1 King Bed | Sleeps 4

Room, 1 King Bed, Balcony, Pool View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton San Jose

Everyone (20) Couples (5) Family (19)
3
Partner Couples Business Business

To hotel is little old and the AC not working great .

By on Feb 6, 2023

Review comment responded on Feb 6, 2023

Hello,Thank you kindly for your review. We appreciate your feedback and please let us know if you need anything.

5
Family

First class

By on Jan 1, 2023

Review comment responded on Jan 5, 2023

Thanks for staying with us. We appreciate your feedback!

3
Family

Everything was old and dated. Door lock had to be swiped several times before unlocking, balcony door wouldn’t lock, tv setting was very dark and unadjustable, some lamps wouldn’t turn on. Thin walls can hear neighbors and people in the hallways.

By on Dec 7, 2022

Review comment responded on Dec 7, 2022

Hello,Thank you kindly for review. We appreciate your feedback and hope to have you back with us in the future. Happy holidays!

4
Everyone

By on Mar 28, 2022

5
Family

They gave me a pair of cookies after checking in. That says it all. 5 stars!

By on Mar 20, 2022

Review comment responded on Mar 21, 2022

Thanks for staying with us. We appreciate your feedback!

2
Family

Staff was friendly but it can definitely use some upgrades for the price they charge.

By on Feb 22, 2022

Review comment responded on Feb 22, 2022

Thanks for staying with us. We appreciate your feedback!

2
Business Business

My room on the first floor looked like a time capsule from 1990...old furniture, old carpet, outdated fixtures and far from what you would expect for paying a premium to stay at a Hilton. The bathroom door was splintering into pieces around the edges and resulted in a deep splinter from grabbing the door....save your money and find a newer hotel.

By on Dec 14, 2021

Review comment responded on Dec 15, 2021

Thank your for staying we us and for your feedback! We're sorry we could not fulfill your expectations and will use your comments to improve our guest experience.

2
Partner Couples

Very outdated rooms. Old furniture, dirty carpets bath room doors were peeling from top to bottom, shower heads had very poor water pressure. The extra pillow in the closet had some kind of bug in it. Also an extra fee of $30 for parking. Overall a very over priced room for a old falling apart room. Won’t be going back

By on Dec 13, 2021

Review comment responded on Dec 14, 2021

Thank your for staying we us and for your feedback! We're sorry we could not fulfill your expectations and will use your comments to improve our guest experience.

3
Everyone

By on Aug 7, 2021

2
Everyone

Staff was nice. Free Cookies. Starbucks on property. Self Parking is ridiculously priced at $30 per night. The room was awful - hasn't been updated since the hotel was built. Bathroom was old and desperately needs updated. Not worth the price with so many other new hotel options in the area. Seems like this hotel gets away with not updating due to its proximity to the airport and contracts with the airlines.

By on Jul 14, 2021

DoubleTree by Hilton San Jose

2050 Gateway Pl, San Jose, CA 95110
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