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Recent guest reviews

I stayed here on Saturday night for a relaxing night for my bday. I ended up with bed bugs! I know it had to be from the hotel because it’s the only other place I slept outside of my home. We called the hotel and they were not helpful and offered no apologies or anything

My fiancé and I stayed at Hotel Valencia for his birthday. Loved the pool and all of the dining and night life options. Room was clean and comfortable.

great

1. Check-in took 20min and there was only one person in line in front of me. 2. Bell-Hop took 20 more min to bring stuff up and forgot a bag with baby formula because someone separated it from our other stuff. Baby was screaming because he was hungry. By the time we were settled it was over an hour after we arrived. 3. Got a single bed with handicap access bathroom (no shower doors!) and had requested two beds with no handicap. 4. Pool closed with no notice The list goes on. Pretty disappointed.

Location was great services was great as well. Plenty of social distancing

The location is great! Lots of restaurants and shops just steps away.

My favorite part of the Hotel Valencia is the location. We really enjoy being within walking distance from cafes and wine bars. There is a large assortment of restaurants and shopping galore.

Fire alarm went off in middle of night. No comp offered

Santana Row San Jose CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Hotel Valencia Santana Row places you within 2 miles (3 km) of popular sights like Santana Row Shopping Center and Winchester Mystery House. This 215-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 9:00 AM.


Rooms

Guests can expect free WiFi and 50-inch TVs with pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include minibars, coffee makers, and free newspapers.


Property features

At Hotel Valencia Santana Row, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 45 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and express check-in.

Room options

Traditional Double Room

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed (Communication Room)

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Balcony

1 King Bed | Sleeps 3

Guest reviews for Hotel Valencia Santana Row

Everyone (17) Couples (2) Family (6)
5
Everyone

By on Sep 9, 2023

Review comment responded on Sep 30, 2023

Dear Ana, Thank you for your great review of our hotel!

1
Everyone

I stayed here on Saturday night for a relaxing night for my bday. I ended up with bed bugs! I know it had to be from the hotel because it’s the only other place I slept outside of my home. We called the hotel and they were not helpful and offered no apologies or anything

By on Sep 30, 2022

Review comment responded on Oct 1, 2022

Dear Jennifer,I would truly appreciate a call back in regards to your stay. I did contact you and your husband in regards to the details that you mentioned above. Please contact me directly to go over the results of your inquiry. I will be available to discuss your stay. I look forward to your call.Regards,Scott DolanDirector of RoomsHotel Valencia Santana Row

5
Partner Couples

My fiancé and I stayed at Hotel Valencia for his birthday. Loved the pool and all of the dining and night life options. Room was clean and comfortable.

By on May 25, 2022

Review comment responded on Sep 19, 2022

Dear Tracy, Thank you for taking the time to complete a wonderful review regarding your recent stay with us at Hotel Valencia Santana Row. I am very pleased to read that you enjoyed your stay with us. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon.

4
Everyone

By on Apr 13, 2022

5
Everyone

By on Mar 27, 2022

4
Everyone

By on Mar 14, 2022

5
Everyone

great

By on Feb 13, 2022

Review comment responded on Feb 14, 2022

Thank you for rating your recent stay with us. We're glad you enjoyed your stay and hope to welcome you back soon!

4
Everyone

By on Dec 4, 2021

3
Everyone

By on Nov 21, 2021

2
Family with small children

1. Check-in took 20min and there was only one person in line in front of me. 2. Bell-Hop took 20 more min to bring stuff up and forgot a bag with baby formula because someone separated it from our other stuff. Baby was screaming because he was hungry. By the time we were settled it was over an hour after we arrived. 3. Got a single bed with handicap access bathroom (no shower doors!) and had requested two beds with no handicap. 4. Pool closed with no notice The list goes on. Pretty disappointed.

By on Jun 1, 2021

Review comment responded on Jun 12, 2021

Thank you for your feedback.

Hotel Valencia Santana Row

355 Santana Row, San Jose, CA 95128
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