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Hotel Valencia Santana Row

4.0 star property
Mountain hotel with a rooftop terrace, steps from Santana Row Shopping Center
VIP Access

Choose dates to view prices

Photo gallery for Hotel Valencia Santana Row

Rooftop terrace
Lobby
Exterior
Dining
Street view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
355 Santana Row, San Jose, CA, 95128
  • Place, Santana Row Shopping Center
    ‪1 min walk‬
  • Place, Westfield Valley Fair Shopping Mall
    ‪5 min walk‬
  • Place, Winchester Mystery House
    ‪5 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

8.8 out of 10
Excellent
(17 reviews)
  • City view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • City view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

San Jose

Hotel Valencia Santana Row places you next to Santana Row Shopping Center and within a 10-minute stroll of other popular attractions like Winchester Mystery House. This 215-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Santana Row Shopping Center - 1 min walk - 0.0 miles
  • Westfield Valley Fair Shopping Mall - 5 min walk - 0.3 miles
  • Winchester Mystery House - 5 min walk - 0.3 miles
  • O'Connor Hospital - 15 min walk - 0.8 miles
  • Santa Clara Valley Medical Center - 3 min drive - 1.6 miles

Getting around

  • Hamilton Station - 4 min drive
  • San Jose College Park Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 17 min drive

Restaurants

  • ‪Eataly - ‬6 min walk
  • ‪Capital One Café - ‬6 min walk
  • ‪Joey Restaurants - ‬6 min walk
  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Terra - ‬6 min walk

About this property

Hotel Valencia Santana Row

Mountain hotel with a rooftop terrace, steps from Santana Row Shopping Center
At Hotel Valencia Santana Row, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 59.54 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and express check-in.
Guests can expect free WiFi and 50-inch TVs with pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include minibars, coffee makers, and free newspapers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • 2 total (70 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Frequently asked questions

What's there to do around Hotel Valencia Santana Row?

This hotel in San Jose is within a 10-minute walk of Santana Row Shopping Center and Winchester Mystery House. You'll also find PayPal Park and SAP Center at San Jose within a short drive.

How much does it cost to stay at Hotel Valencia Santana Row?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Hotel Valencia Santana Row on Mar 13, 2026 start from $350.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Valencia Santana Row?

Yes, covered valet parking is offered for USD 59.54 per night with in/out privileges.

Does Hotel Valencia Santana Row feature a casino on the premises?

No, Hotel Valencia Santana Row doesn't have a casino.

Will I find an indoor pool at Hotel Valencia Santana Row?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

Is Hotel Valencia Santana Row a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Hotel Valencia Santana Row?

No, there isn't a spa tub at this hotel.

Does Hotel Valencia Santana Row feature a restaurant that includes a breakfast menu?

Yes, Hotel Valencia Santana Row serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Valencia Santana Row allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Valencia Santana Row for a fee of USD 150 per pet, per stay.

Are there connecting rooms at Hotel Valencia Santana Row?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Valencia Santana Row?

The closest major airport to Hotel Valencia Santana Row is Norman Y. Mineta San Jose Intl. Airport (SJC), which is 6.2 mi away (17 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 25.2 mi away (35-minute drive).

Can I book a room with a balcony at Hotel Valencia Santana Row?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy valley or city views.

Does Hotel Valencia Santana Row offer wedding services?

Take advantage of the wedding venue at Hotel Valencia Santana Row if you plan to say "I do" during your trip.

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews
Rating 8 - Good. 153 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Stayed 1 night in Nov 2025

4/10 Poor

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Raul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon my arrival, I encountered long delay, a mix-up with my reservation, and wrong room assignment. This situation caused us to miss a reservation, it was an inconvenience, and did not meet the standard of service I expected from this establishment. Booking was made through Expedia. The front desk clerk related there has been issues when booking through Expedia and Expedia was to blame for not having "pushed through" the booking. I contacted Expedia and they related the issue was not on their end and the Hotel was to blame. Unknown as to where the issue originated as both blamed each other. After about an hour of waiting in the lobby, the issue was finally “resolved”. Despite providing my reservation details, I was given a different room than what I had booked, which caused further inconvenience. I payed extra to have a balcony view and was provided a room without a balcony. I have two other reservations in the near future and having experienced this issue with Expedia, I am not confident I will have a good experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Louis, Sacramento

Stayed 2 nights in Oct 2025

8/10 Good

Joeyneil

Fridge wasn’t usable
Stayed 1 night in Oct 2025

6/10 Okay

laura

Liked: Cleanliness
I have been coming here for years. So much has changed over time. They used to have the best breakfast included with the room. Now you have to pay. The member upgrades were terrific to fantastic rooms, now I got a little corner room with a covered balcony of bushes. Pretty Closter phobic. The staff did not seem to care if you stayed there or not. All the little extras are gone and pricing is high. Maybe just a sign of the times. But disappointing.
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa, Gilroy

Stayed 1 night in Nov 2025

10/10 Excellent

Alma

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the hotel is beautiful, my go to place whenever I visit SJ.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shana

Stayed 1 night in Nov 2025

8/10 Good

Jolivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Dulce

Stayed 1 night in Nov 2025

10/10 Excellent

Pulvy

Stayed 1 night in Oct 2025

10/10 Excellent

HAMID

Stayed 1 night in Nov 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful room, comfortable bed, helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Marie

Stayed 2 nights in Nov 2025

10/10 Excellent

Mike

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Stay! Santana Row is very nice and clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and the hotel is amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica, Martinez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer Service was great and the rooms were very comfy. Best location to stay for all things shopping and dining in Santana Row. Would absolutely stay again!! Cons: Be nice to have an empty fridge for storing some on your own snacks and adult beverages and a place to get a reasonable canned soda (a $8 canned Coke Is a bit steep and there isn’t a convenience store close)
Stayed 1 night in Oct 2025

8/10 Good

Dana

Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Oct 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias Graciela y RJ! You made my wife’s 50th birthday really special!!! And of course, it was great for me to!!! Happy wife, happy life!!!! 😃👌
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
The stay was fine, but the hotel pricing is close to luxury and the property is not. The rooms are mediocre, bathrooms have nothing luxury whatsoever. It’s a $300 max /night property IMO.
Stayed 3 nights in Oct 2025

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