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Hotel Valencia Santana Row

4.0 out of 5.0

Recent guest reviews

This is the hotel to come to if your in SanJose! Everything about this place is Amazing! The ambiance of this place is everything, the staff is very kind, rooms are spacious and we enjoyed the view from the balcony. Shout out to Stephanie in the front desk who went above and beyond and even upgraded our room!

Perfect location, great contintental breakfast, great room service.

It would depend on why your here..., but overall this property is beautiful, clean, friendly and super trendy. Our room was spacious, the light and “window” from the bathroom was questionable for friends...haha, but we laughed about it. No privacy from the light due to the window either... however- it was a wonderful location and felt safe. Breakfast needs to change each day. It was really good, but the same... I would definitely stay again.😀

The noise from a function at the hotel was excessive. To the point that our floor was vibrating. We complained to the hotel numerous times with no resolution to the noise level. They placed a priority on the function over their registered guests in terms of service. The hotel was very nice and clean but I would not recommend it to anyone.

Great hotel and location............................

What a great location on Santana row! The amenities are luxurious and the bed is ESPECIALLY comfortable! Breakfast is served in the morning and this hotel is walking distance to any major attraction on Santana row!

Excellent hotel and location on Santana Row. Beautiful room

Beautiful hotel, restaurants and shopping. Staff was wonderful, parking close by, variety of things to do and see-all close by.

Nice hotel. V Bar is fun! Pool on roof is great!

We came to stay so we could visit family in the area. Got in Friday night. Check in was hectic as someone with the same name checked into our room. After sorting it out, we went to our room to drop off our bags. The bathroom was not very clean- hair on the floor and the sink was not cool. We went down to V Bar to meet some relatives and couldn't get the table cleaned off or drink service at all. Even after asking, no service, no help. 30 minutes later, we walked out. There never seemed to be enough staff. Pretty hotel but operations needs work!!

Good place, well worth money and time. Would go to again

My friends and I were pleased with pretty much everything. We loved being walking distance to everything. Being in the center is very convenient. However, the people in charge of taking our belongings to our room took so long that we went downstairs to get it ourselves. Everything else was great. The rooms were spacious, the beds were really comfortable and it was surprisingly quiet. I definitely recommend staying here. The only downside was not being able to lock the bathroom door but you get over that quickly.

Beautiful hotel, super clean, reasonable prices, amazing location. Highly recommend!

Please consider having coffee machine and tea in the room. The items offered in the room were not only very expensive but not really appetizing. Breakfast was very good, The quality of coffee needs serious improvement.

Awesome hotel in the beautiful Santana Row. Best Pool!

355 Santana Row San Jose CA

Hotel highlights

  • Steps from Santana Row and Santana Row Shopping Center
  • Free hot/cold buffet breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Onsite dining

Hotel Valencia Santana Row is adjacent to popular attractions such as Santana Row and Santana Row Shopping Center. This 213-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you on weekdays from 6:00 AM to 9:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect free WiFi and 50-inch a TV with pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, a coffee maker, and free newspapers.


Property features

Guests staying at Hotel Valencia Santana Row enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 24 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Standard Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Guest reviews for Hotel Valencia Santana Row

Everyone (15) Couples (10) Business (1) Family (8) Other (4)
5
Everyone

By on May 27, 2019

Review comment responded on Jun 6, 2019

Thank you for your rating. We’re so glad you enjoyed your stay and hope to see you again soon!

5
Everyone

By on May 27, 2019

Review comment responded on Jun 6, 2019

Thank you for your rating. We’re so glad you enjoyed your stay and hope to see you again soon!

5
Friends Families

This is the hotel to come to if your in SanJose! Everything about this place is Amazing! The ambiance of this place is everything, the staff is very kind, rooms are spacious and we enjoyed the view from the balcony. Shout out to Stephanie in the front desk who went above and beyond and even upgraded our room!

By , from Brooklyn on May 24, 2019

Review comment responded on May 25, 2019

Thank you so much Magda for taking the time to review and rate your recent stay with us! We hope to see you again in the future!

5
Everyone

By on Apr 22, 2019

Review comment responded on Apr 23, 2019

Thank you for taking the time to rate our hotel on your recent stay. It is greatly appreciated.

5
Families

By , from Oakland,Ca on Apr 4, 2019

Review comment responded on Apr 4, 2019

Thank you for the great rating! We're so glad you enjoyed your stay and hope to see you again soon.

5
Families

Perfect location, great contintental breakfast, great room service.

By , from New York City on Apr 1, 2019

Review comment responded on Apr 9, 2019

Dear Ingalena, Thank you for the excellent review and rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon.

5
Everyone

By on Mar 6, 2019

Review comment responded on Apr 9, 2019

Thank you for taking time to review your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5
Friends Families

It would depend on why your here..., but overall this property is beautiful, clean, friendly and super trendy. Our room was spacious, the light and “window” from the bathroom was questionable for friends...haha, but we laughed about it. No privacy from the light due to the window either... however- it was a wonderful location and felt safe. Breakfast needs to change each day. It was really good, but the same... I would definitely stay again.😀

By on Mar 6, 2019

Review comment responded on Mar 8, 2019

Thank you for the excellent rating and review! We're glad you enjoyed your overall stay. Please be assured we will be using your feedback as a reference during future renovations and will be sharing this with our Food and Beverage Team immediately. We will look forward to seeing you again soon.

2
Everyone

The noise from a function at the hotel was excessive. To the point that our floor was vibrating. We complained to the hotel numerous times with no resolution to the noise level. They placed a priority on the function over their registered guests in terms of service. The hotel was very nice and clean but I would not recommend it to anyone.

By , from Chattanooga on Nov 23, 2018

Review comment responded on Nov 29, 2018

Thank you for providing feedback regarding your recent stay. We are sorry you may have been affected by other hotel guests. Please feel free to contact us directly with questions or concerns.

5
Everyone

Great hotel and location............................

By on Oct 26, 2018

Review comment responded on Nov 7, 2018

Thank you for your excellent review and rating! We are glad you enjoyed your stay and hope to see you again soon.

Hotel Valencia Santana Row

355 Santana Row, San Jose, CA 95128