The place was not well maintained. There were no door sweeps which are requires and because of that the second night mice would run in and out of the room. Had to stay up while my family slept to make sure they are safe so didn’t get any sleep. I went to the desk to let them know and they guy started screaming at me cause the didn’t use my card to take a deposit. When I checked in the first day and they had my card they didn’t take the deposit. The second day when I said I needed a second night the same guy who yelled at me didn’t take the deposit either. I told them they could check the room before I left if they wanted but he just yelled it’s too late. I told him about the mice and he yelled at me to go to the county. I asked for a manager and I called them to give them a chance to handle and they didn’t respond to calls or emails
The room smell is really terrible and the smell sticks to our clothes forever.
Terrible guest service, property loooks old and room ammenities did not quite work alright
Convenient, great to just spend a night or two. Rude morning host
This property violated the law by requiring a photo copy of my personal ID. This was their 'policy'. The room was unsafe, a door connected to another room that could have only been opened from that room - I could not secure my room from entry. The couple of bucks saved by coming here was not worth it. Never again.
My entire experience was a disgrace. There were no amenities, not even an iron. We had to hunt for 15 minutes to find one. After about 30 minutes (15 of which we were looking for the iron) I decided to take my business elsewhere. The "gentleman" behind the counter literally told me to "go back to my room" as if I were a child and not a full-grown adult. I couldn't believe the way I was treated, and I will NEVER consider this property again.
Room very clean. Friendly staff. Close to everything.
Room smelled, outdated tv, furniture looks like it was picked up from the side of the road, nasty odorous carpet, telephone doesn't work, key to room is an actual key, lock doesn't feel safe, extremely loud at night. Unsafe area. Avoid this hotel, front desk was rude and unpleasant.
Convenient for me close to job site freeway near restaurant near and a park.
I wasn’t pleased with the hotel. It is a large room and has a fair amount of furniture, with a big screen TV, dresser drawers, fridge, microwave. It was missing a chair to sit on. It also didn’t have an ice bucket inside. Only because the ice machine was broken outside. There was dog kibble on the carpet. The housekeeper must have not vacuumed the floor. The AC wasn’t working. Had a tough time sleeping all night. So warm in the room. I won’t book at this place again.
Its was a nice place but they kept giving ne a nasty room wires hanging iut id the sockets ans so on
This is pretty much a place to say if you're only staying the night. The best thing was the TV did have an enormous number of channels. Otherwise, it's pretty much a bed and a shower and a place to crash. The night clerk was very nice and helpful too.
The staff were rude beyond belief. Once I was able to check in I went to the room but they didn’t bother to tell me they had the water turned off due to construction. Once the water turned on it filled the tub and sink with dirt. The rooms are outdated with AC units that barely function, TV’s from the 90’s with multiple remotes, you have to try to figure it out. It was a horrible experience. I would have asked for my money back but couldn’t due to online booking. I do not recommend this place to anyone, pay $10 more and stay at holiday in next door
Caravelle Inn & Suites places you within 3 miles (5 km) of popular attractions like San Jose State University and SAP Center at San Jose. This 50-room motel has in-room conveniences like refrigerators, microwaves, and coffee makers.
All 50 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Hair dryers, phones, and ironing boards are also available.
Guests of Caravelle Inn & Suites enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk has multilingual staff that can answer questions about the accommodations, services, and more.
The place was not well maintained. There were no door sweeps which are requires and because of that the second night mice would run in and out of the room. Had to stay up while my family slept to make sure they are safe so didn’t get any sleep. I went to the desk to let them know and they guy started screaming at me cause the didn’t use my card to take a deposit. When I checked in the first day and they had my card they didn’t take the deposit. The second day when I said I needed a second night the same guy who yelled at me didn’t take the deposit either. I told them they could check the room before I left if they wanted but he just yelled it’s too late. I told him about the mice and he yelled at me to go to the county. I asked for a manager and I called them to give them a chance to handle and they didn’t respond to calls or emails
The room smell is really terrible and the smell sticks to our clothes forever.
Terrible guest service, property loooks old and room ammenities did not quite work alright
Convenient, great to just spend a night or two. Rude morning host
This property violated the law by requiring a photo copy of my personal ID. This was their 'policy'. The room was unsafe, a door connected to another room that could have only been opened from that room - I could not secure my room from entry. The couple of bucks saved by coming here was not worth it. Never again.
My entire experience was a disgrace. There were no amenities, not even an iron. We had to hunt for 15 minutes to find one. After about 30 minutes (15 of which we were looking for the iron) I decided to take my business elsewhere. The "gentleman" behind the counter literally told me to "go back to my room" as if I were a child and not a full-grown adult. I couldn't believe the way I was treated, and I will NEVER consider this property again.
