Bathroom and carpet not very clean
Unprepared for emergency power outage Unprofessional Dirty rooms No breakfast No parking Drug addicts renting rooms Fridge not working Rude staff Will not recommend to anyone.
Good location, shopping near by . Plenty of parking. Quiet area.
Very pleasantly surprised. I've passed this hotel for years and never had a chance to stay here.
Very clean. We like it and our Shiba was happy :).
This was not our first stay at this property, but our first time during the coronavirus pandemic. I needed to be in town for a surgery the next day so I was very particular that the hotel be clean and safe, and took all precautions. Which they did. The room was clean and comfortable, the bed and pillows really comfortable! The “ok” rating for amenities was because they had to cut back on the wonderful amenities they usually offer due to the virus. I would definitely stay here again and look forward to doing so.
This is one of the nicest hotels in the area. Very comfortable and clean. Great location for accessing whatever you need. Friendly staff.
The door rattled whenever any other room door closed, made it seem like someone is coming in our room.
We checked out 3 days earlier but did not get any penny back. Not fair to customer at all.
The staff was very friendly at check in, the breakfast buffet was good and the rooms pretty clean. Unfortunately, over the 2 nights we stayed this happened: a guests car alarm went off (blared) intermittently the whole time and we endured someone with a heavy foot stomping around above us early in the AM and during sleeping. Also, on night 2, in addition to the car alarm and stomping, some lunatic ran up and down the halls at 4 am banging on doors and causing a ruckus to which one guest could be heard screaming obscenities at them in response. I recommend your hotel patrol the property and if the police are called to handle a situation let everyone in the vacinity know everything is ok so they can get some rest! Too bad all that happened. Would have been a perfect short term stay.
The room and furnishing are cleanband very pleasant. My only question and objection is why I needed to give a deposit of $50 when I already had given my credit card for you to charge any extra expenses.
Really friendly staff and great prices for the amenities that you get. I wish the pool was open later. Not sure what time the gym closed though. Good amount of parking, comfy beds and clean bathroom. I really, really, really appreciated the later check out time; for once in my life I felt like it was worth it staying in a nice hotel because I got to sleep in and I didn't have to rush out in the morning. I even made breakfast which was surprising how much variety was available.
Good value for the items offered. Would stay here again
Beautiful pool/hot tub area. Delicious breakfast with many options. love the noon check out time.
checkin clerk could have been friendlier, but we love the heated pool and hot tub. Breakfast has great selection
Maple Tree Inn places you within 3 miles (5 km) of popular attractions like Apple Campus and Kaiser Permanente Santa Clara Medical Center. This 3-star hotel welcomes guests with 178 rooms and conveniences like free in-room WiFi, free self parking, and a fitness center.
Satisfy your hunger from the comfort of your room with room service.
All 178 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free weekday newspapers, laptop-compatible safes, and ironing boards are also available.
Maple Tree Inn features a fitness center, free WiFi in public areas, and a conference center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Bathroom and carpet not very clean
Unprepared for emergency power outage Unprofessional Dirty rooms No breakfast No parking Drug addicts renting rooms Fridge not working Rude staff Will not recommend to anyone.
Good location, shopping near by . Plenty of parking. Quiet area.
Very pleasantly surprised. I've passed this hotel for years and never had a chance to stay here.
Very clean. We like it and our Shiba was happy :).
Thank you Don, We very much appreciate your review. Say "hi" to Shiba for us.
This was not our first stay at this property, but our first time during the coronavirus pandemic. I needed to be in town for a surgery the next day so I was very particular that the hotel be clean and safe, and took all precautions. Which they did. The room was clean and comfortable, the bed and pillows really comfortable! The “ok” rating for amenities was because they had to cut back on the wonderful amenities they usually offer due to the virus. I would definitely stay here again and look forward to doing so.
Thank you, Nancy, Your kind words are very much appreciated and we will continue to innovate in ways to protect our guests and team. We hope to be able to return some of those services you recall as being standouts soon. Stay safe!
This is one of the nicest hotels in the area. Very comfortable and clean. Great location for accessing whatever you need. Friendly staff.
Hi Donna, We are pleased that you chose to stay with us and enjoyed your visit. Stay safe and come back soon.
We are very proud to have had you as our guest. Thank you for taking the time to rate your visit.
The door rattled whenever any other room door closed, made it seem like someone is coming in our room.
Thank you for taking the time to complete the survey. We truly value our guest's opinions and often use your suggestions to make changes to our service to improve everyone's experience at the hotel
We checked out 3 days earlier but did not get any penny back. Not fair to customer at all.
Hello Michael, I am very sorry about the situation on your stay, most likely you had a non-refundable reservation on Obitz, unfortunately, the hotel can't do a refund once you agree to a nonrefundable reservation
Hello, Thank you for taking the time to review. We are known for our cleanliness, so this is surprising for me to read. I would very much welcome some additional details so that I can investigate this further with our housekeeping department manager. Thank you again, take care! Yours in Hospitality, Candace J. Guest Services Manager Maple Tree Inn