2/10 Terrible
arturo
Traveled with family and small children, Traveled with partner, Traveled with family
Sep 14, 2025
Disliked: Staff & service, property conditions & facilities
Was waiting in the lobby about 20 mins and there was two people that were there before me and they said they had already been waiting for about 25 mins so that was 45 mins they were waiting! Nobody was at the front desk this whole time. No bell no phone. Lots of other people came after me probably about 4 different parties trying to check in. So everyone was in the small lobby waiting to be helped. People were calling the hotel trying to get someone to come help and no answer at all. Finally a worker passes through and he says he will call someone to come help and few mins after he says the man is coming down now and mind you it is already about 3:10pm and check in is at 3pm. The man finally came down pulling a cleaning cart showing us this place must be really understaffed or the cleaners are not doing their job in time. The man was really nice and calmly helped get everyone checked in. But really having all of us waiting here with no answers or knowing when anyone would be at the front desk is bad service. There is alot of unusual people staying here... im from out of town and i thought it would be a decent place ro stay with my family with small children but i get feeling of a run down vegas strip hotel here. I think next time i will pay a bit more to stay someplace down the road where i will feel more comfortable with my kids. Does seem like everyone stays in their rooms no loud noises going on. the people i seen in the lobby when coming or going make me feel unsafe.
arturo
Stayed 1 night in Sep 2025
