Nice property
Always a great experience.
Stay was great, friendly staff, clean. Will definitely be returning.
Located in a nice area with stores and food location not too far. The staff was very friendly, rooms were roomy, and clean!
A wonderful place to stay. Pet friendly.
We bought groceries and brought last over food to put in the fridge. The fridge ended up not working. We didn’t figure this out until 7 hours later. All our cold groceries went bad! Went to ask for some sort of refund. Want expecting a full refund. And they refused because I purchased through Orbitz. They offered me free snacks 😂😂 I only accepted a free water. I asked about a credit towards my next stay and they said to email them to see if that was possible….
There was no hot water! There were sticky room keys on the table from the last people to stay in the room. The shower had a lot of hair in it. The room was definitely not cleaned.
We forgot our shirts and sweaters in drawers and when we called they said they didn’t found them. The question is did they not clean the room or they steal them? The manager didn’t even call us back. No one checked who cleaned the room and make her accountable for our belongings. we have to call them few times before they told us the room was empty. We have to buy underwear and sweaters for our thanksgiving gathering. Not nice at all 😡
Have some physical challenges. Even getting a room on the lowest floor involved a lot of walking. Doors are heavy to open.
Thank you. It was a wonderful stay.
Absolutely loved this place! It was luxury at a great price. Everyone was friendly and inviting. Free breakfast is a major plus. We also loved the pizza place down the street (Ball park pizza team) Overall i will definitely recommend to anyone coming into town for any occasion.
Very large rooms, super clean, very nice property, great breakfast. i would stay here again.
It’s my always hotel when I am in town. Beautiful, consistent and wonderful!
The rooms were very clean and spacious. The bed and pillows vey comfortable. Very nice hotel.
Professional and friendly staff. Excellent hot breakfast. Very quiet great location.
I drove an extra 20 min to stay at this location and it was horrible. The bed was saggy, lumpy, and springy. In addition, my girls slept on the pull out bed without a blanket. It was 45° and we were told they didn’t have any blankets for them and handed an extra sheet.
Ayres Hotel & Spa Mission Viejo is located within a few miles (5 km) of O'Neill Regional Park and Saddleback Valley Volleyball Club. This 90-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include MP3 docks, sitting areas, and refrigerators. Weekly housekeeping is available.
Guests of Ayres Hotel & Spa Mission Viejo enjoy a full-service spa, an outdoor pool, and a gym. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Nice property
Always a great experience.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha Khan
Stay was great, friendly staff, clean. Will definitely be returning.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha Khan
Located in a nice area with stores and food location not too far. The staff was very friendly, rooms were roomy, and clean!
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha Khan
A wonderful place to stay. Pet friendly.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
We bought groceries and brought last over food to put in the fridge. The fridge ended up not working. We didn’t figure this out until 7 hours later. All our cold groceries went bad! Went to ask for some sort of refund. Want expecting a full refund. And they refused because I purchased through Orbitz. They offered me free snacks 😂😂 I only accepted a free water. I asked about a credit towards my next stay and they said to email them to see if that was possible….
Good Morning, I am so sorry to hear about your experience. We are limited on what we can do when it comes to 3rd party reservations. Would you mind reaching out to me directly so that we can speak about what happened and so that I can see what we would be able to assist you with on a possible future stay. Hayley
There was no hot water! There were sticky room keys on the table from the last people to stay in the room. The shower had a lot of hair in it. The room was definitely not cleaned.
Thank you for your review and stay with us. We will forward your concerns regarding your guest room cleanliness to the proper department head. We hope to serve you again during your next visit to Mission Viejo.
We forgot our shirts and sweaters in drawers and when we called they said they didn’t found them. The question is did they not clean the room or they steal them? The manager didn’t even call us back. No one checked who cleaned the room and make her accountable for our belongings. we have to call them few times before they told us the room was empty. We have to buy underwear and sweaters for our thanksgiving gathering. Not nice at all 😡
Good evening Aryana, I am truly sorry to hear that you had a poor experience with us. I can assure you that multiple team members, including our Housekeeping Supervisor, searched throughout the room and our Lost & Found and were not able to find the items you were looking for. Rest assured, we will reach out to you if anything is found, but I assure you that the room was cleaned and the items were nowhere to be found. I apologize again for your experience and wish you a better stay next time.
Have some physical challenges. Even getting a room on the lowest floor involved a lot of walking. Doors are heavy to open.
Dear Karole, Thank you for taking the time to share your feedback. I apologize for the challenges you faced during your stay with us. We hope to be welcoming you back to our hotel. Please do not hesitate to let us know if you need assistance! Warm Regards, Danielle Kim
Thank you. It was a wonderful stay.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Danielle Kim
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maliha Khan Front Office Manager