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Recent guest reviews

toilet broken for entire stay, waiting now an hour before check-out to have it fixed — had to plunge it every time it was flushed, the room should have been decommissioned and not rented out until it could be sorted out because apparently there is already a work order on this room and it is a known problem. strange?

I stayed here after a harry styles concert. so i was already stoked. no complaints here folks

This property has passed its glory days. Paints are chipping, a simple fix, but not done. House keeping is non-existence. The first day, they changed the towels. The second day, they did nothing. Staff are like robots. ZERO pleasantries. My room keys were demagnetize every evening when I returned to the hotel. Need to go all the way back to the front desk for re-programming.

Uncomfortable. First room keys issued opened a room where people were still occupying it. The new room we got the AC was outdated and didn’t work half of the time. Room was dirty and there was holes in the door from someone punching it. We wanted to check the cleanliness of the sheets and found dirty men’s underwear under the bed. Everything was rusty and moldy. I will never stay here again.

i give this place a 2/5 stars rate

Horrible hotel. So noise from the street amd other guess. Pillow and towels like 100 years old

I went there because of the Jacuzzi in the room. Unfortunately the Jacuzzi was not working asked for another room and was told they ware booked. Went back to the room all sad to watch TV instead turn tv on to find out TV was also in none working conditions..other then that my stay was ok.

***SCARED FOR MY LIFE*** *The staff - Super helpful and so nice! I wish I could give the hotel a better review. I feel awful for giving a bad review because the service was so good. The non-smoking room smelled like smoke. Most of the property actually smelled like smoke and mold. Both rooms that I stayed in had broken furniture, a mirror was ripped the wall, the bar for towels was ripped in half, the water kept running in the shower. Beyond that, the neighbors were super scary! As I walked in, there were people who looked like drug addicts. I've lived in SF so I don't use this term lightly as I've seen my fair share of them! The fourth night, I heard enraged yelling and it sounded like furniture was being slammed against the walls. I was in the middle of a meeting, camera on, and visibly jarred. The yelling went on for two hours! Halfway through one of my meetings I got off camera to call the front desk. When someone knocked on the door, the person started yelling louder at the door and it sounded like he threw something at the door. I was surprised at how long this person could continue to yell. It was actually impressive - the duration and the volume! I thought I was going to get shot through the walls and that wasn't something I was willing to risk. ***NOTE TO ORBITZ - I called them and told them what had happened and that I wasn't willing to risk staying there as it was a safety issue and I still haven't heard back about get

The front desk people were rude when I called to ask for a certain type of room I'm semi-disabled have stayed there a bunch of times in the past they didn't accommodate me the last two times the front desk was rude to an extent when I checked in totally condescending I guess they don't really need our money we'll be staying somewhere else from now on even though we used to see them every month.

I’ve been staying at this hotel for years. The property has never changed and it dozens appear that they are even trying anymore. I got to my room, the TV was flashing a channel that had 1996 in the title. When turning in the sink, the water ran on the floor. Please note, they knew this. Someone, probably house keeping or maintance put a bucket underneath the sink; crazy I know. If they do that, what else are they not doing.

The staff made it really easy fast to get my room.

The jetted bathtub in the hotel was amazing! Perfect for two people! Also, I was very pleased that the hotel room included paper towels as well as plates and utensils. Furthermore, the breakfast felt very premium. There were a variety of juices, teas, and milk. In addition, there was delicious eggs, potatoes, pastries, and waffles :)

Room is huge. Convenient location. Seamless check in. Friendly staff

Nice clean room. Good for 1 night which is what I was looking for. The included breakfast is a great perk :) I will stay here again if I go to another event at the SAP center.

The rooms are large & cost is reasonable. Some of the rooms could use a bit of maintenance. I his room had a Floor Tile coming up in the bathroom & paint chipping. That being said, we stay here several times a year.

The Alameda San Jose CA

Hotel highlights

  • Walking distance to SAP Center at San Jose
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

SAP Center at San Jose is a short stroll from Arena Hotel, and other popular attractions like San Jose Center for the Performing Arts are within a mile (2 km). This 89-room, 3-star hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.


Rooms

Arena Hotel's 89 rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ironing boards are also included.


Property features

Arena Hotel features free WiFi in public areas, a computer station, and free newspapers. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This hotel also has laundry facilities.

Room options

Room, 2 Queen Beds (No Jacuzzi Tub)

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Arena Hotel

Everyone (32) Couples (9) Family (10)
4
Everyone

toilet broken for entire stay, waiting now an hour before check-out to have it fixed — had to plunge it every time it was flushed, the room should have been decommissioned and not rented out until it could be sorted out because apparently there is already a work order on this room and it is a known problem. strange?

By on Nov 22, 2021

Review comment responded on Nov 24, 2021

Dear Elizabeth, Thank you for taking the time to leave us a review! We hope you had a good stay with us. We apologize for the inconvenience caused due to the broken toilet in your guest room. Please rest assured this is not the standard experience our guests have. We will look into this to improve our services and make sure this doesn’t repeat with our other guests. Please accept our sincere apologies once again. Kind Regards,

5
Friends

I stayed here after a harry styles concert. so i was already stoked. no complaints here folks

By on Nov 17, 2021

Review comment responded on Nov 19, 2021

Dear Denali, Double High Five!! Thank you very much for the PERFECT SCORE REVIEW! We are thrilled that you loved your stay at our hotel. We are delighted that you enjoyed a pleasant and relaxed stay with us following the Harry Styles concert. We are happy that you like everything about our hotel and have no complaints about our services. Our staff loves what they do, and happy guests are their focus. We welcome you back when you visit the area, and we would love to host you again. Thank you for staying with us. Please recommend us to your friends and family. Kind Regards,

1
Partner Couples

This property has passed its glory days. Paints are chipping, a simple fix, but not done. House keeping is non-existence. The first day, they changed the towels. The second day, they did nothing. Staff are like robots. ZERO pleasantries. My room keys were demagnetize every evening when I returned to the hotel. Need to go all the way back to the front desk for re-programming.

By on Nov 16, 2021

Review comment responded on Nov 18, 2021

Dear Randolph, Thank you for taking the time to share your review with us. We are sorry to learn that you didn't enjoy your stay with us. Please rest assured this is not the standard experience our guests have. Our staff works hard to make our guests stay pleasant and we clearly missed the mark during your stay. We are also sorry about the inconvenience caused due to your guest room keys demagnetizing throughout your stay with us. We value your feedback and will make sure it doesn’t t happen again with our other guests. Please accept our sincere apologies once again. Thank you for staying with us. Kind Regards,

1
Partner Couples

Uncomfortable. First room keys issued opened a room where people were still occupying it. The new room we got the AC was outdated and didn’t work half of the time. Room was dirty and there was holes in the door from someone punching it. We wanted to check the cleanliness of the sheets and found dirty men’s underwear under the bed. Everything was rusty and moldy. I will never stay here again.

By on Oct 2, 2021

3
Partner Couples

i give this place a 2/5 stars rate

By on Aug 21, 2021

1
Friends

Horrible hotel. So noise from the street amd other guess. Pillow and towels like 100 years old

By on Aug 4, 2021

3
Partner Couples

I went there because of the Jacuzzi in the room. Unfortunately the Jacuzzi was not working asked for another room and was told they ware booked. Went back to the room all sad to watch TV instead turn tv on to find out TV was also in none working conditions..other then that my stay was ok.

By on Jul 21, 2021

4
Everyone

By on Jul 14, 2021

1
Everyone

***SCARED FOR MY LIFE*** *The staff - Super helpful and so nice! I wish I could give the hotel a better review. I feel awful for giving a bad review because the service was so good. The non-smoking room smelled like smoke. Most of the property actually smelled like smoke and mold. Both rooms that I stayed in had broken furniture, a mirror was ripped the wall, the bar for towels was ripped in half, the water kept running in the shower. Beyond that, the neighbors were super scary! As I walked in, there were people who looked like drug addicts. I've lived in SF so I don't use this term lightly as I've seen my fair share of them! The fourth night, I heard enraged yelling and it sounded like furniture was being slammed against the walls. I was in the middle of a meeting, camera on, and visibly jarred. The yelling went on for two hours! Halfway through one of my meetings I got off camera to call the front desk. When someone knocked on the door, the person started yelling louder at the door and it sounded like he threw something at the door. I was surprised at how long this person could continue to yell. It was actually impressive - the duration and the volume! I thought I was going to get shot through the walls and that wasn't something I was willing to risk. ***NOTE TO ORBITZ - I called them and told them what had happened and that I wasn't willing to risk staying there as it was a safety issue and I still haven't heard back about get

By on Jul 12, 2021

2
Everyone

By on Jun 27, 2021

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