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Recent guest reviews

It was in a perfect location to go to the stadium! We loved it!

As I waited in line two other customers were canceling there stay once they went to there rooms. My room smelled like dead fetus, bathroom was dirty, sheets had stains, very disappointed, not staying ever again. Orbitz please discontinue services with this hotel

Arrived for football game & wanted to check in early & rest before going to game... 2-4hrs before check in at 4pm. Unlike any hotel I've ever stayed at, wanted to charge me $50 extra (not mentioned anywhere on site) So i sat in the lobby for 2.5hrs waiting & didnt get to check in until 10pm after game Also, no soap or shampoo in the room. Room seemed a bit musty & old, & could've used a better cleaning. Apparently this was a nice hptel at one time (good water pressure, dated nice lobby, old spa tub) but it's best days are long gone. People actually live in some of the rooms. The 3-star rating likely largely relies on leftover shine from glory days. For all intents an purposes, its closer to a 2 star hotel than a 3 star.

The price was very good. It was run down. The tv did not work very loud. Homeless in the parking lot.

Um not much

Very bad. Noisy.

I didn't even stay. Had tried to call the day before...it just rang and rang then hung up. When I did show up, no one at the front desk then it turned out the front desk guy was hanging out in the lobby, knowing I was ringing the bell. Room had a gigantic moth at the window I had to kill. Loud, hissing toilet. And loud vent outside window. Called the front desk. Twice. No one picks up (again) (Hey, do you even WANT a hotel?). When down to get a new room, the front desk guy again returns to the front desk only to take a long (police?) call about a weird, welfare check on one of the guests as I stand there with my luggage. Finally, when he gives me a new room key, it didn't work. That was it -- I walked out and stayed with my brother's on an air mattress. Look, I don't mind no frills, but this place is a dump like you'd see in a movie.

The room smelled really bad. There was no wifi. The hotel itself was dirty.

toilet broken for entire stay, waiting now an hour before check-out to have it fixed — had to plunge it every time it was flushed, the room should have been decommissioned and not rented out until it could be sorted out because apparently there is already a work order on this room and it is a known problem. strange?

I stayed here after a harry styles concert. so i was already stoked. no complaints here folks

This property has passed its glory days. Paints are chipping, a simple fix, but not done. House keeping is non-existence. The first day, they changed the towels. The second day, they did nothing. Staff are like robots. ZERO pleasantries. My room keys were demagnetize every evening when I returned to the hotel. Need to go all the way back to the front desk for re-programming.

Uncomfortable. First room keys issued opened a room where people were still occupying it. The new room we got the AC was outdated and didn’t work half of the time. Room was dirty and there was holes in the door from someone punching it. We wanted to check the cleanliness of the sheets and found dirty men’s underwear under the bed. Everything was rusty and moldy. I will never stay here again.

i give this place a 2/5 stars rate

Horrible hotel. So noise from the street amd other guess. Pillow and towels like 100 years old

The Alameda San Jose CA

Hotel highlights

  • Close to San Jose Convention Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

San Jose Convention Center is within a mile (2 km) of Arena Hotel, and other popular sites like SAP Center at San Jose are within a couple of miles (3 km). This 89-room, 3-star hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Arena Hotel features free WiFi in public areas, a computer station, and free newspapers. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This hotel also has laundry facilities.

Room options

Room, 2 Queen Beds (No Jacuzzi Tub)

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Arena Hotel

Everyone (19) Couples (11) Family (4)
5
Partner Couples

It was in a perfect location to go to the stadium! We loved it!

By on Oct 21, 2022

Review comment responded on Oct 27, 2022

Dear Karen,We are always pleased to receive feedback from our guests in relation to their stays with us at Arena Hotel, and we are delighted with your perfect score rating and comments - thank you very much.  I am glad to learn that you liked our location. We feel fortunate enough to be situated near top tourist attractions, popular restaurants, and shops. I hope you choose us again on your next visit to San Jose; we would love to host you then! Your recommendations are heartily appreciated. Please take care! Regards,Arena Hotel Management

1
Business Business

As I waited in line two other customers were canceling there stay once they went to there rooms. My room smelled like dead fetus, bathroom was dirty, sheets had stains, very disappointed, not staying ever again. Orbitz please discontinue services with this hotel

By on Oct 11, 2022

Review comment responded on Oct 14, 2022

Dear Jesus,First and foremost, we want to sincerely apologize for your experience during your stay with us. I wished you would have talked to our front desk regarding the odor in your room during your stay. We would have had housekeeping or maintenance investigate and clear it. We really pride ourselves on cleanliness, so I am concerned to hear that there were such housekeeping issues with your bathroom. It is unfortunate that you feel this way. We never want a guest to leave our property with less than a great experience. The management team has been notified of your concerns and will take the appropriate measures to improve future guest stays. Once again, we apologize for your experience. Sincerely,Arena Hotel Management

1
Everyone

Arrived for football game & wanted to check in early & rest before going to game... 2-4hrs before check in at 4pm. Unlike any hotel I've ever stayed at, wanted to charge me $50 extra (not mentioned anywhere on site) So i sat in the lobby for 2.5hrs waiting & didnt get to check in until 10pm after game Also, no soap or shampoo in the room. Room seemed a bit musty & old, & could've used a better cleaning. Apparently this was a nice hptel at one time (good water pressure, dated nice lobby, old spa tub) but it's best days are long gone. People actually live in some of the rooms. The 3-star rating likely largely relies on leftover shine from glory days. For all intents an purposes, its closer to a 2 star hotel than a 3 star.

By on Oct 11, 2022

Review comment responded on Oct 12, 2022

Dear Joseph,We are very sorry to hear that you were disappointed with your stay at our hotel.  We're extremely sorry to see that you did not have a quality experience at our property. It is very unusual for us to receive such a terrible rating so we are a bit dismayed and would love to learn the details of where things went wrong. We are always trying our best to improve.  Regardless, we apologize for any inconvenience and we hope to improve your next stay with us!Sincerely,Arena Hotel Management

2
Business Business

The price was very good. It was run down. The tv did not work very loud. Homeless in the parking lot.

By on Jul 16, 2022

Review comment responded on Jul 19, 2022

Dear Jesse, We are sorry that you did not enjoy your stay with us.  We are glad that you found the price for your hotel room at Arena Hotel affordable.  However, I apologize for the T.V and the people in the parking lot.  We will investigate the issue and take the required action.  I would like to inform you that we take our guest's safety seriously and make sure your stay with us is comfortable.   I'd like to apologize again for not meeting your standards on behalf of our entire team. Regards, Arena Hotel Management

3
Family

Um not much

By on Jun 14, 2022

Review comment responded on Jun 16, 2022

Dear Robert, Thank you for choosing to stay with us and rating your positive experience.  We are disappointed to learn that you were unhappy with your stay at the Arena Hotel.  We apologize for your poor experience. Please do contact us to describe what made you disappointed as guest feedback helps us improve our hotel and services for future guests.  We look to continuously improve, and guest feedback is critical to learning where we need to focus our attention. I hope you will give us another chance to serve you much better in the future. Regards, Arena Hotel Management

5
Everyone

By on Jun 13, 2022

1
Business Business

Very bad. Noisy.

By on Jun 10, 2022

Review comment responded on Jun 14, 2022

Dear Mitchell, It is apparent from your review that you did not have a good stay at our San Jose hotel. I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. Please accept our sincere apologies for your poor experience staying at Arena Hotel. Regards, Arena Hotel Management

1
Everyone

I didn't even stay. Had tried to call the day before...it just rang and rang then hung up. When I did show up, no one at the front desk then it turned out the front desk guy was hanging out in the lobby, knowing I was ringing the bell. Room had a gigantic moth at the window I had to kill. Loud, hissing toilet. And loud vent outside window. Called the front desk. Twice. No one picks up (again) (Hey, do you even WANT a hotel?). When down to get a new room, the front desk guy again returns to the front desk only to take a long (police?) call about a weird, welfare check on one of the guests as I stand there with my luggage. Finally, when he gives me a new room key, it didn't work. That was it -- I walked out and stayed with my brother's on an air mattress. Look, I don't mind no frills, but this place is a dump like you'd see in a movie.

By on May 31, 2022

Review comment responded on Jun 14, 2022

Dear David, First and foremost, we want to sincerely apologize for your experience during your stay with us. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience it caused you. I will be sure to investigate the matter and make sure it does not happen again. We regret to hear that you will not be staying with us again at Arena Hotel. Safe Travels! Regards, Arena Hotel Management

5
Everyone

By on Apr 19, 2022

2
Everyone

By on Mar 28, 2022

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