Location was right off the freeway, that was convenient.
A/c constantly on and rattling all night ... do not stay here super old broken hotel
There was some sort noise started at 4am worst night sleep ever
Check in was fine. The room was clean, the decor was pleasing. I requested extra glasses that never came. Had to go on a hunt to find the restrooms in the morning which ended up being in the lower level - no big deal, but once I got there they were locked, so had to go back up to have someone come down and unlock them. Not terrible, but very inconvenient when you have to use the facilities. Valet is not clearly marked and easy to miss. Staff had no clue that there was a concert at the arena that evening and were woefully understaffed. Bar/restaurant staff were slow, incompetent and rude (what bartender makes 5 drinks by prepping/pouring them one at a time instead of getting out 5, filling with ice as needed, etc...??!!). Staff refused to even look our way during our mediocre meal. Asked for tartar sauce, got chocolate then told they didn't have tartar (they did in September the last time we stayed here). Had our drink comped (thank you) but the service was so bad, and the food WAY overpriced for the quality, that we were extremely disappointed. Decided it is not nearly convenient enough to stay here again in the future.
The bed was super hard. Motel 6 quality with 4 star quality. Restaurant was too expensive to eat at
I requested late check out and accepted . Thank you
Absolutely charming restored hotel dating to the 1930's, with modern rooms, great food, and great jazz singing in the evening. Great location too, two blocks from San Pedro street with all its cafes and restaurants, including 72 St Peter where we had a dinner worthy of the best in New York City.
It was clean & simple. I really loved the bathroom. It was large! Only downside is that Google states there's a pool at the hotel. There wasn't.
We loved the ambiance! It was beautiful, relaxing, and romantic. We will come to spend romantic night away from the kids. Restaurant food, service, and music were outstanding. The rooms are amazing. I will book the library again.
everything was amazing and i would def come back for another visit!
The boys at the front door which were to be opening the doors when we came and went weren't on the ball - probably had the door opened for us twice of 10 times - and those two times weren't when we had our luggage
Beware, there is no free parking. $36 bucks per night is the cost if u use the valet, or you can drive around and find a parking meter on the street. nothing is close by, except a starbucks. a bottle of water in the room is 7 bucks. no nearby stores to purchase toiletries or water or soft drinks or snacks. there are NO vending machines on property.
Great location for the SAP Center and other sights. It is close to the airport, too. I was nice to have a place that wasn't just cookie-cutter. Only thing is that is silly to have a $15 resort fee for a snack box with an old sandwich that nobody would eat anyway! Otherwise there are no real amenities that justify that fee. Staff is super nice and helpful, though.
Located in Downtown San Jose, Hotel De Anza, a Destination by Hyatt Hotel is within a 5-minute walk of San Pedro Square and within 15 minutes of other popular attractions like St. Joseph Cathedral Basilica. The 100 rooms at this 4-star hotel include espresso makers, flat-screen TVs, and pillowtop beds.
All 100 rooms provide espresso makers, free local calls, and ironing boards. 49-inch flat-screen TVs come with satellite channels and first-run movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include desks and wardrobes or closets.
At Hotel De Anza, a Destination by Hyatt Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 40 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a computer station, express check-out, and a terrace.
Location was right off the freeway, that was convenient.
A/c constantly on and rattling all night ... do not stay here super old broken hotel
Hello Kabnne, please accept our apologies for not meeting your expectations during this stay. If you are open to discussing further details regarding your experience, I would love to have the opportunity to hear from you, as we do not have your contact information. Thank you and warmest regards.
Thank you for providing us with a rating. We appreciate any additional feedback that you can provide. Please reply or contact our Front Office Manager at your earliest convenience.
There was some sort noise started at 4am worst night sleep ever
Hello Kara, Thank you for the feedback regarding your stay with us. It's very unfortunate that you experienced a noise issue during the early morning of your stay. Please note that this occurrence is very uncharacteristic of a typical stay at our property. We'd love to have you back with us, so that we can better showcase what our hotel has to offer in the way of customer service and comfort. Please feel free to reach out to our Director of Sales to discuss this further. We look forward to hearing from you!
Check in was fine. The room was clean, the decor was pleasing. I requested extra glasses that never came. Had to go on a hunt to find the restrooms in the morning which ended up being in the lower level - no big deal, but once I got there they were locked, so had to go back up to have someone come down and unlock them. Not terrible, but very inconvenient when you have to use the facilities. Valet is not clearly marked and easy to miss. Staff had no clue that there was a concert at the arena that evening and were woefully understaffed. Bar/restaurant staff were slow, incompetent and rude (what bartender makes 5 drinks by prepping/pouring them one at a time instead of getting out 5, filling with ice as needed, etc...??!!). Staff refused to even look our way during our mediocre meal. Asked for tartar sauce, got chocolate then told they didn't have tartar (they did in September the last time we stayed here). Had our drink comped (thank you) but the service was so bad, and the food WAY overpriced for the quality, that we were extremely disappointed. Decided it is not nearly convenient enough to stay here again in the future.
Thank you for sharing feedback with us. Please accept our apologies for any inconvenience you experienced during your stay earlier this year. We've reopened our hotel recently, and would love to have you back. You'll then have the opportunity to observe our new safety standards, as well as an enhanced approach to customer service. Please reach out to us at your earliest convenience.
The bed was super hard. Motel 6 quality with 4 star quality. Restaurant was too expensive to eat at
Thank you for staying with us, we will be addressing your concerns.
I requested late check out and accepted . Thank you
Thank you so much for choosing to stay here with us at the Hotel De Anza and we greatly appreciate that you took the time to fill out our survey. We are so pleased to here that you enjoyed your stay. Please do not hesitate to come back and stay with us again! Until then, cheers! -Justin Burbick Front Office Supervisor
Greetings, thank you so much for the feedback. We love hearing that you enjoyed your stay. Please do not hesitate to come back and join us for another getaway. Until next time, cheers! -Justin Burbick Front Office Supervisor
Absolutely charming restored hotel dating to the 1930's, with modern rooms, great food, and great jazz singing in the evening. Great location too, two blocks from San Pedro street with all its cafes and restaurants, including 72 St Peter where we had a dinner worthy of the best in New York City.
Thank you for your kind comments!
It was clean & simple. I really loved the bathroom. It was large! Only downside is that Google states there's a pool at the hotel. There wasn't.
Thank you for your feedback. Hope to welcome you back soon.
Thank you for the review. We are dismayed to see that you had an unsatisfactory experience with us recently. We hope to have the opportunity of welcoming you back, providing you with better service and a much more comfortable stay.