I had a very good experience with this hotel. From check in to checkout the staff were really good people to deal with. I even left a hat and called 5 days later and they had set it aside. They shipped it to me without any hassle. I'm a big fan of the Marriott family and this stay at the Spring Hill suites confirmed my fandom.
Staff was very personable and accommodating. Very enjoyable stay.
Not all rooms have bathtubs. Was unable to bathe my son the first night of our 2 night stay. Kind enough to move us to a new room the following morning however a ri
Convenient location near the airport. Very clean and comfortable
Booked a room which accommodates 6. We were a party of 4. 3 towels were stocked each day. Request for 4 each day never fulfilled without stopping at the desk. Ran out of toilet paper (apparently checking the roll is not on the daily housekeeping list). Rooms lack details: only 2 wall hooks for 4 towels. So much for water-conservation in California. Suggestion: housekeeping charts should indicate the # of guests in a room. This will save calls and work for front desk and extra trips for housekeeping. Add shelving and hooks in shower room and toilet room to accommodate 6 people. Staff front desk better until solutions are implemented to reduce the extra requests created by the lack of planning and service by housekeeping. My suggestion: have 6 people (or even 4!) spend 2 nights in a room and log the inconveniences. Perhaps comp customers periodically to give detailed info about the short-comings of design and service. I am going back to Hyatt!
The bathroom door and shower door did not have locks
Accessibility. The ADA / wheel chair accessible rooms however should have a choice of one king bed or two full / queen beds.
Very loud because of proximity to airport. The actual room was very nice.
Nice hotel with friendly staff! Location is near freeway 405, easy access to nearby city.
Two complaints. 12 dollar parking fee each night for a none resort area. No waffles during a no weekend stay. Other than that the breakfast selections were great .
Walked up to front desk with suitcase int tow to check in and was stared at by Peter, after his awkward behavior he finally said “Can I help you?” I said “Yes I’d like to check in” He said “Come up here close and we’ll get started” When he said there was a $12 charge to park my car in their parking lot, I said that would have been nice to know ahead of time to which he responded it’s been that way years and if I would have read I would have known that. Shared it wasn’t listed on either site I looked at, he wanted to argue. Finally arrived in room to find it not clean - see pictures. WiFi not working either.
Awesome! Fantastic service, clean, comfortable, and beautiful rooms!
Had few issues in the room, example: When I booked the room I put 5 adults but staying there at 4 nights and repeatedly telling the front desk to send 5 towels, 5 shampoo, 5 lotions, 5 bath soaps each day we never got it, I personally went 3 times at the front desk to get the items. Note: Front desk is really friendly. Issue two: Our bathroom did not close completely as it is sliding and there is no lock inside, we had to hold it manually. Note: I did not bother to notify front desk. Issue three: Parking is NOT free, I found out while checking in its $12 per night Very interesting: No Trash bags in the waste basket
I was thrilled to be so close to great shopping, dining, and entertainment at South Coast Plaza mall and the surrounding shopping. The hotel has a shuttle to and from the airport, which was an added bonus. Top-notch breakfast was served hot and delicious every day. I would definitely stay here again!
Really nice hotel...breakfast choices were good and had lots of room to sit in lobby. However, wish there was as much room by the pool area(only one table oustide)
Located in Irvine Business Complex, SpringHill Suites by Marriott Irvine is within a few miles (5 km) of popular sights such as Lyon Air Museum and The LAB Antimall. This 132-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 9:30 AM.
The 132 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 27-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
At SpringHill Suites by Marriott Irvine, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
I had a very good experience with this hotel. From check in to checkout the staff were really good people to deal with. I even left a hat and called 5 days later and they had set it aside. They shipped it to me without any hassle. I'm a big fan of the Marriott family and this stay at the Spring Hill suites confirmed my fandom.
Staff was very personable and accommodating. Very enjoyable stay.
Dear Guest, Thank you for providing details about your stay. Our staff works hard to cultivate a warm and welcoming environment for our guests during their stay, and we love getting positive feedback to share with them to acknowledge their work. I will share your comments with our staff to motivate them to continue their great work. Once again, Thank you for sharing details about your experience with us, and thank you for staying with us. Justin Guiu Assistant General Manager
Dear Guest, Thank you for taking the time to leave feedback about your stay, and thank you for choosing to stay at the Springhill Suites Irvine John Wayne Airport/ Orange County. We look forward to welcoming you back to our hotel soon! Justin Guiu Assistant General Manager
Not all rooms have bathtubs. Was unable to bathe my son the first night of our 2 night stay. Kind enough to move us to a new room the following morning however a ri
Convenient location near the airport. Very clean and comfortable
Dear Valued Guest, Thank you for the terrific review! We are so happy that you enjoyed your visit to SpringHill Suites Irvine/John Wayne Airport. We appreciate your business and look forward to welcoming you back soon!
Booked a room which accommodates 6. We were a party of 4. 3 towels were stocked each day. Request for 4 each day never fulfilled without stopping at the desk. Ran out of toilet paper (apparently checking the roll is not on the daily housekeeping list). Rooms lack details: only 2 wall hooks for 4 towels. So much for water-conservation in California. Suggestion: housekeeping charts should indicate the # of guests in a room. This will save calls and work for front desk and extra trips for housekeeping. Add shelving and hooks in shower room and toilet room to accommodate 6 people. Staff front desk better until solutions are implemented to reduce the extra requests created by the lack of planning and service by housekeeping. My suggestion: have 6 people (or even 4!) spend 2 nights in a room and log the inconveniences. Perhaps comp customers periodically to give detailed info about the short-comings of design and service. I am going back to Hyatt!
The bathroom door and shower door did not have locks
Dear Guest, Thank you for taking the time to share details about your experience with us. It was our pleasure to accommodate you during your stay with us. We strive to provide our guests with the highest level of service, and we are glad you enjoyed your stay with us. We thank you for choosing to stay with us, and we hope to see you again soon! Justin Guiu Assistant General Manager