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Recent guest reviews

One block from the light rail stop that goes out to airport. Hotel is right downtown with many dining options nearby. Went to the Sharks game at the San Jose Arena, about a 15 minute walk from the hotel, all flat. Safe area, clean and good free wifi. Would stay again.

The room was good in size but poorly decorated and spaced horribly. The TV was in a cupboard that could only be viewed from directly in front of it. Parking was also pricey for no reason.

The entire hotel and especially the third floor smelled like pot and the pillows in my room smelled like cheap perfume. I guess when I sought out a bargain that’s exactly what I got. My room was also an interior room with a window into a tiny enclosed area in the middle of the hotel.

didn't like that i had to wait for the clerk like 30 min for him to find my reservation. keep saying there was a problem when i clearly showed him my reservation on my phone

Locations was great. Tim at the Mosaic was fanomanal. Room was just right for me. You have to ask for extra anything as they do not refresh daily.

TV didn't work, shower leaked all over the bathroom,

We enjoyed our one-night weekend stay at the Four Points Sheraton very much. Centrally located to everything, there were dozens of places to eat nearby, museums, a movie theatre, a couple comedy theatres, bars, music clubs, etc, all within walking distance. The Jr. Suite we had on the second floor was fairly spacious (one large room with queen bed and a couch which converts), large closet, large bathroom). Everything was clean, the staff was great, we liked that small amenities such as bottles of water were free... We managed to make it to Happy Hour at the bar and had excellent specialty cocktails for $8. Later in the evening we say that their Asian-Fusion restaurant is/was VERY popular as well. There's daily parking next to the hotel for $30/day, but we parked a block away in a public covered lot for a weekend day-rate of $5/day. There's certainly always going to be some noise in a downtown area, but it wasn't bad at all. There's a nice outdoor seating area, and Bocce court open until 9pm... What else to say? We thought that for the (discounted) Orbitz rate that we had on a Saturday was well worth it, and we would certainly return.

Location, amenities, friendly and helpful staff; nice modern feel

I didn't like paying $38 for parking and I also didn't like the Room smelled a little weird it needed some air

The only problem we had was that we reserved a king bed but got a queen there were no more available. My husband is a large man n it was uncomfortable. Other than that we enjoyed our stay.

very nice hotel in downtown. Only complaint is lack of shuttle service to the air port

Nice decor. More British than American. This coming from a French citizen

Checked in for a one night stay here 12/15. Was fairly excited to stay as it looked like a nice hotel in the pictures. While the lobby was nice, the rooms were small, really outdated and somewhat run down. Didn’t feel like it was worth the price I paid, and on top of the already high room price, overnight parking was $30. Also, our bathroom smelled very strongly of BO (body odor). It wasn’t bad with the bathroom door closed but if you went in there it was pretty awful. Not sure what wasn’t cleaned right or how the housekeeping missed that, but we were running late to a concert and didn’t have time to wait for another room to be assigned. Pros: location and free drink voucher

I received a Mystery charge on my credit card. When I called I was told it was for tax. I stated it was not on my final receipt and asked for an updated receipt. Was told they could not give me one. I said if they charged me then they need to give me a receipt. They told me they just emailed me an updated receipt. I said thank you and they slammed the phone on me. I received to emailed receipts after and they never had the Mystery charge. I still have yet to receive any receipt for this charge. I guess i am just to except a charge with no proof of what its for?

We had a great experience checking in. Hotel staff was awesome, friendly and welcoming as well as very helpful. Loved this cozy hotel. Would stay again.

Nice. The hotel was nice and clean , very welcoming

S First Street San Jose CA

Hotel highlights

  • Walking distance to San Jose Convention Center and San Jose State University
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown San Jose, Four Points by Sheraton San Jose Downtown is within a 5-minute walk of San Jose Convention Center and within 15 minutes of other popular attractions like San Jose State University. This 3-star hotel has 86 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

Four Points by Sheraton San Jose Downtown's 86 rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards. Housekeeping is available on request.


Property features

Renovated in 2016, Four Points by Sheraton San Jose Downtown offers a gym, free WiFi in public areas, and a business center. Self parking is available for USD 35.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-out, a terrace, and a vending machine.

Room options

Suite, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Guest reviews for Four Points by Sheraton San Jose Downtown

Everyone (24) Couples (3) Family (2)
5
Everyone

One block from the light rail stop that goes out to airport. Hotel is right downtown with many dining options nearby. Went to the Sharks game at the San Jose Arena, about a 15 minute walk from the hotel, all flat. Safe area, clean and good free wifi. Would stay again.

By on Dec 1, 2021

Review comment responded on Jan 27, 2022

Thank you for your review! We look forward to your next visit, have a great day!

3
Business Business

The room was good in size but poorly decorated and spaced horribly. The TV was in a cupboard that could only be viewed from directly in front of it. Parking was also pricey for no reason.

By on Oct 1, 2021

2
Business Business

The entire hotel and especially the third floor smelled like pot and the pillows in my room smelled like cheap perfume. I guess when I sought out a bargain that’s exactly what I got. My room was also an interior room with a window into a tiny enclosed area in the middle of the hotel.

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you for your feedback. We are sorry to not have met your expectations and it is our goal to provide our guests with a memorable experience. Please notify the front desk if you need assistance as our staff is always happy to find a resolution.

5
Everyone

By on Apr 25, 2021

Review comment responded on May 11, 2021

Thank you for your feedback. We hope to see you again in the near future.

4
Family

didn't like that i had to wait for the clerk like 30 min for him to find my reservation. keep saying there was a problem when i clearly showed him my reservation on my phone

By , from san jose on Nov 25, 2020

4
Everyone

Locations was great. Tim at the Mosaic was fanomanal. Room was just right for me. You have to ask for extra anything as they do not refresh daily.

By , from League city on Sep 21, 2020

3
Everyone

TV didn't work, shower leaked all over the bathroom,

By on Jul 5, 2020

4
Partner Couples

We enjoyed our one-night weekend stay at the Four Points Sheraton very much. Centrally located to everything, there were dozens of places to eat nearby, museums, a movie theatre, a couple comedy theatres, bars, music clubs, etc, all within walking distance. The Jr. Suite we had on the second floor was fairly spacious (one large room with queen bed and a couch which converts), large closet, large bathroom). Everything was clean, the staff was great, we liked that small amenities such as bottles of water were free... We managed to make it to Happy Hour at the bar and had excellent specialty cocktails for $8. Later in the evening we say that their Asian-Fusion restaurant is/was VERY popular as well. There's daily parking next to the hotel for $30/day, but we parked a block away in a public covered lot for a weekend day-rate of $5/day. There's certainly always going to be some noise in a downtown area, but it wasn't bad at all. There's a nice outdoor seating area, and Bocce court open until 9pm... What else to say? We thought that for the (discounted) Orbitz rate that we had on a Saturday was well worth it, and we would certainly return.

By , from Richmond, CA on Jan 28, 2020

Review comment responded on Feb 24, 2020

Thank you for staying with us. We hope to see you the next time you visit San Jose, CA.

5
Business Business

Location, amenities, friendly and helpful staff; nice modern feel

By on Jan 9, 2020

Review comment responded on Jan 14, 2020

Thank you for your feedback. We hope to see you the next time you visit San Jose, CA.

3
Everyone

I didn't like paying $38 for parking and I also didn't like the Room smelled a little weird it needed some air

By on Nov 25, 2019

Review comment responded on Dec 19, 2019

Thank you for staying with us. We apologize for any inconvenience. We hope to see you the next time you visit San Jose, CA

Four Points by Sheraton San Jose Downtown

211 S First Street, San Jose, CA 95113
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