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Recent guest reviews

didn't like that i had to wait for the clerk like 30 min for him to find my reservation. keep saying there was a problem when i clearly showed him my reservation on my phone

Locations was great. Tim at the Mosaic was fanomanal. Room was just right for me. You have to ask for extra anything as they do not refresh daily.

TV didn't work, shower leaked all over the bathroom,

We enjoyed our one-night weekend stay at the Four Points Sheraton very much. Centrally located to everything, there were dozens of places to eat nearby, museums, a movie theatre, a couple comedy theatres, bars, music clubs, etc, all within walking distance. The Jr. Suite we had on the second floor was fairly spacious (one large room with queen bed and a couch which converts), large closet, large bathroom). Everything was clean, the staff was great, we liked that small amenities such as bottles of water were free... We managed to make it to Happy Hour at the bar and had excellent specialty cocktails for $8. Later in the evening we say that their Asian-Fusion restaurant is/was VERY popular as well. There's daily parking next to the hotel for $30/day, but we parked a block away in a public covered lot for a weekend day-rate of $5/day. There's certainly always going to be some noise in a downtown area, but it wasn't bad at all. There's a nice outdoor seating area, and Bocce court open until 9pm... What else to say? We thought that for the (discounted) Orbitz rate that we had on a Saturday was well worth it, and we would certainly return.

Location, amenities, friendly and helpful staff; nice modern feel

I didn't like paying $38 for parking and I also didn't like the Room smelled a little weird it needed some air

The only problem we had was that we reserved a king bed but got a queen there were no more available. My husband is a large man n it was uncomfortable. Other than that we enjoyed our stay.

very nice hotel in downtown. Only complaint is lack of shuttle service to the air port

Nice decor. More British than American. This coming from a French citizen

Checked in for a one night stay here 12/15. Was fairly excited to stay as it looked like a nice hotel in the pictures. While the lobby was nice, the rooms were small, really outdated and somewhat run down. Didn’t feel like it was worth the price I paid, and on top of the already high room price, overnight parking was $30. Also, our bathroom smelled very strongly of BO (body odor). It wasn’t bad with the bathroom door closed but if you went in there it was pretty awful. Not sure what wasn’t cleaned right or how the housekeeping missed that, but we were running late to a concert and didn’t have time to wait for another room to be assigned. Pros: location and free drink voucher

I received a Mystery charge on my credit card. When I called I was told it was for tax. I stated it was not on my final receipt and asked for an updated receipt. Was told they could not give me one. I said if they charged me then they need to give me a receipt. They told me they just emailed me an updated receipt. I said thank you and they slammed the phone on me. I received to emailed receipts after and they never had the Mystery charge. I still have yet to receive any receipt for this charge. I guess i am just to except a charge with no proof of what its for?

We had a great experience checking in. Hotel staff was awesome, friendly and welcoming as well as very helpful. Loved this cozy hotel. Would stay again.

Nice. The hotel was nice and clean , very welcoming

Hotel was excellent. Staff was incredible, friendly, personal, made sure your stay and what was needed they provided. Room was clean, hospitality, peacefulness and privacy was excellent. From the parking attendant to the front desk to the staff in the restaurant you could not ask for a better place to stay.

The room I requested wasn't available, so I received a free upgrade to an amazing Junior Suite. So much space, with a lovely bathroom. The location is great, nearby the convention center and walking distance to many restaurants and a couple parks. I had a great stay!

Nice location, right at San Jose downtown. kinda quiet

Great location Close to sap arena Lots of great restaurants within walking distance

S First Street San Jose CA

Hotel highlights

  • Walking distance to San Jose Convention Center and The Tech Interactive
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown San Jose, Four Points by Sheraton San Jose Downtown is within a 5-minute walk of popular attractions such as San Jose Convention Center and The Tech Interactive. This 3-star hotel has 86 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

Four Points by Sheraton San Jose Downtown's 86 rooms provide refrigerators, coffee makers, and free newspapers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include free bottled water, laptop-compatible safes, and ironing boards.


Property features

Renovated in 2016, Four Points by Sheraton San Jose Downtown offers a fitness center, free WiFi in public areas, and conference space. Self parking is available for USD 35.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a business center, express check-in, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Guest reviews for Four Points by Sheraton San Jose Downtown

Everyone (28) Business (1) Couples (3) Family (2)
4
Family

didn't like that i had to wait for the clerk like 30 min for him to find my reservation. keep saying there was a problem when i clearly showed him my reservation on my phone

By , from san jose on Nov 25, 2020

4
Everyone

Locations was great. Tim at the Mosaic was fanomanal. Room was just right for me. You have to ask for extra anything as they do not refresh daily.

By , from League city on Sep 21, 2020

3
Everyone

TV didn't work, shower leaked all over the bathroom,

By on Jul 5, 2020

4
Partner Couples

We enjoyed our one-night weekend stay at the Four Points Sheraton very much. Centrally located to everything, there were dozens of places to eat nearby, museums, a movie theatre, a couple comedy theatres, bars, music clubs, etc, all within walking distance. The Jr. Suite we had on the second floor was fairly spacious (one large room with queen bed and a couch which converts), large closet, large bathroom). Everything was clean, the staff was great, we liked that small amenities such as bottles of water were free... We managed to make it to Happy Hour at the bar and had excellent specialty cocktails for $8. Later in the evening we say that their Asian-Fusion restaurant is/was VERY popular as well. There's daily parking next to the hotel for $30/day, but we parked a block away in a public covered lot for a weekend day-rate of $5/day. There's certainly always going to be some noise in a downtown area, but it wasn't bad at all. There's a nice outdoor seating area, and Bocce court open until 9pm... What else to say? We thought that for the (discounted) Orbitz rate that we had on a Saturday was well worth it, and we would certainly return.

By , from Richmond, CA on Jan 28, 2020

Review comment responded on Feb 24, 2020

Thank you for staying with us. We hope to see you the next time you visit San Jose, CA.

5
Business Business

Location, amenities, friendly and helpful staff; nice modern feel

By on Jan 9, 2020

Review comment responded on Jan 14, 2020

Thank you for your feedback. We hope to see you the next time you visit San Jose, CA.

3
Everyone

I didn't like paying $38 for parking and I also didn't like the Room smelled a little weird it needed some air

By on Nov 25, 2019

Review comment responded on Dec 19, 2019

Thank you for staying with us. We apologize for any inconvenience. We hope to see you the next time you visit San Jose, CA

4
Partner Couples

The only problem we had was that we reserved a king bed but got a queen there were no more available. My husband is a large man n it was uncomfortable. Other than that we enjoyed our stay.

By , from Stockton Ca. on Oct 21, 2019

Review comment responded on Nov 9, 2019

Thank you for the good feedback. We hope that you choose us again the next time you visit San Jose,CA

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 19, 2019

We appreciate your feedback. We hope to see you the next time you visit San Jose, CA Thank you.

5
Family

very nice hotel in downtown. Only complaint is lack of shuttle service to the air port

By on Aug 20, 2019

Review comment responded on Sep 9, 2019

Thank you for your feedback. We hope to see you the next time you visit San Jose, CA

3
Everyone

By on Apr 20, 2019

Review comment responded on Apr 22, 2019

Thanks for staying with us. We appreciate your feedback.

Four Points by Sheraton San Jose Downtown

211 S First Street, San Jose, CA 95113
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