Good
Highly recommend. Staff are outstanding, facilities are excellent, and my room was always clean, thanks to an outstanding housekeeping staff. I told the manager this is my "go to" hotel whenever I return.
Smelled like smoke and the beds were horrible.
Breakfast was cancelled with no notice. No vouchers or alternative breakfast was provided.
I stayed here for the first time last year and told myself I would be back. It’s now April 2023 and I made a reservation to stay here for a second time. They are renovating several of the floors which is a pleasant surprise, and I am currently staying on a floor that has been newly renovated. This older building in downtown San Jose definitely has the potential to become something really nice and it looks like they’re trying to do everything in their power to fulfill that potential. Located not too far from some great restaurants, this hotel is definitely a business commuters must do if you are looking for decent accommodations at a relatively affordable price given all of the crazy price increases in the last year and a half. I waited at the front desk for about 2 to 3 minutes before anyone came out to help me, but was very cordially greeted by the young fella that checked me in and was given a seven dollar drink credit voucher after asking if they still did that. Because of the service that I received, I will likely stay here again during my next business stay in San Jose.
Staff was friendly and checkin was problem free. Parking fee is high, but for the area it wasn't far above public parking for an overnight stay in a covered garage. I would stay again.
Very clean
One block from the light rail stop that goes out to airport. Hotel is right downtown with many dining options nearby. Went to the Sharks game at the San Jose Arena, about a 15 minute walk from the hotel, all flat. Safe area, clean and good free wifi. Would stay again.
The room was good in size but poorly decorated and spaced horribly. The TV was in a cupboard that could only be viewed from directly in front of it. Parking was also pricey for no reason.
The entire hotel and especially the third floor smelled like pot and the pillows in my room smelled like cheap perfume. I guess when I sought out a bargain that’s exactly what I got. My room was also an interior room with a window into a tiny enclosed area in the middle of the hotel.
didn't like that i had to wait for the clerk like 30 min for him to find my reservation. keep saying there was a problem when i clearly showed him my reservation on my phone
Locations was great. Tim at the Mosaic was fanomanal. Room was just right for me. You have to ask for extra anything as they do not refresh daily.
TV didn't work, shower leaked all over the bathroom,
We enjoyed our one-night weekend stay at the Four Points Sheraton very much. Centrally located to everything, there were dozens of places to eat nearby, museums, a movie theatre, a couple comedy theatres, bars, music clubs, etc, all within walking distance. The Jr. Suite we had on the second floor was fairly spacious (one large room with queen bed and a couch which converts), large closet, large bathroom). Everything was clean, the staff was great, we liked that small amenities such as bottles of water were free... We managed to make it to Happy Hour at the bar and had excellent specialty cocktails for $8. Later in the evening we say that their Asian-Fusion restaurant is/was VERY popular as well. There's daily parking next to the hotel for $30/day, but we parked a block away in a public covered lot for a weekend day-rate of $5/day. There's certainly always going to be some noise in a downtown area, but it wasn't bad at all. There's a nice outdoor seating area, and Bocce court open until 9pm... What else to say? We thought that for the (discounted) Orbitz rate that we had on a Saturday was well worth it, and we would certainly return.
Location, amenities, friendly and helpful staff; nice modern feel
Located in Downtown San Jose, Four Points by Sheraton San Jose Downtown is within a 5-minute walk of San Jose Convention Center and within 15 minutes of other popular attractions like San Jose State University. This 3-star hotel has 86 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
55-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Renovated in 2016, Four Points by Sheraton San Jose Downtown offers a gym, free WiFi in public areas, and a business center. Self parking is available for USD 42 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include express check-out, a terrace, and a vending machine.
Good
Thank you for your review. We look forward to your next stay with us. - Hotel Management
Highly recommend. Staff are outstanding, facilities are excellent, and my room was always clean, thanks to an outstanding housekeeping staff. I told the manager this is my "go to" hotel whenever I return.
Hello,Thank you for staying at Four Points. We are looking forward having you back.Sincerely
Smelled like smoke and the beds were horrible.
Hello,Thank you for staying at Four Points San Jose Downtown.Sincerely
Breakfast was cancelled with no notice. No vouchers or alternative breakfast was provided.
Thank you for your review. We look forward to your next stay with us.
I stayed here for the first time last year and told myself I would be back. It’s now April 2023 and I made a reservation to stay here for a second time. They are renovating several of the floors which is a pleasant surprise, and I am currently staying on a floor that has been newly renovated. This older building in downtown San Jose definitely has the potential to become something really nice and it looks like they’re trying to do everything in their power to fulfill that potential. Located not too far from some great restaurants, this hotel is definitely a business commuters must do if you are looking for decent accommodations at a relatively affordable price given all of the crazy price increases in the last year and a half. I waited at the front desk for about 2 to 3 minutes before anyone came out to help me, but was very cordially greeted by the young fella that checked me in and was given a seven dollar drink credit voucher after asking if they still did that. Because of the service that I received, I will likely stay here again during my next business stay in San Jose.
Thank you for your review. We look forward to your next stay with us.
Staff was friendly and checkin was problem free. Parking fee is high, but for the area it wasn't far above public parking for an overnight stay in a covered garage. I would stay again.
Hello,Thank you for staying at Four Points downtown San Jose.We appreciate your nice comments. Looking forward seeing you soon.Sincerely
Thank you for your review. We are working to resolve the issues you encountered during your stay. We look forward to your next stay with us.
Very clean
Thank you so much for staying with us at Four Points Downtown San jose.Always looking forward seeing you
Thank you for your review. We look forward to your next stay with us. - Hotel Management