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Recent guest reviews

Very lovely

Very nice looking, comfortable bed, good cable, friendly and helpful staff, clean. Internet wasn’t secure, no password required to use it.

Orbitz said they had airport shuttle, which is why we picked the property, only to find it had been discontinued, so had to use Uber & taxi. Towels were very small - could be a little bigger.

The bathroom was useless. Lots of rust and it wasnt very clean.

The stay was ok. Bathroom shower curtain was moldy as well as bathroom fixtures. mattress had stains that were visible.

The air in the room didn't work. There was no receptionist at the front desk. The room smelled like smoke even though it said it was a non-smoking room.

The room was very clean and big. They offer breakfast and shuttle to the airport.

I liked that the property was relatively close to the airport. However the shuttle service was horrible. I was told it would come in 25 min and it took over 1 hr. The shuttle driver named Ray, was extremely rude to me and two other customers. He actually shut the door on me and when I asked for his name to report him to the manager he screamed who the hell do you think you are. The other two customers witnessed it and weRe shocked at his aggressive And horribly unprofessional behavior. Although the room was very adequate (clean and comfortable) the experience with the service and shuttle driver was shocking. Because of this experience I would give the hotel a rating of 2/10. I would never recommend this hotel.

Smell of paint is very strong in the room. The covers and sheets have a smell. Also I waited for 20 minutes for the airport shuttle to pick me up

Of course it was my fault, but I didn't realize that I had an overnight stay in San Francisco as part of my outbound trip from Boston to Albuquerque, so wound up forgetting to cancel when I otherwise cancelled the rest of the trip. I got hit with a 100% no-show penalty. While I take responsibility for that, I wish the property could have worked with me to lessen the hit.

This hotel truly exceeded our expectations. Big clean room, shuttle was on time ( it is once a hour, you need to sign up a day before, our was at 7:10 am). Nice location in walking distance from restaurants.

Staff was very fast and friendly! The room was very clean and just what we needed after a long day of traveling!

Very friendly and helpful staff, we arrived 2 hours early but room was ready so we were able to check in. Spacious room, clean, quiet, unfortunately didn't get a chance to have breakfast because we had to take 7 AM flight. great value for the price!

Beautiful area I would like to go back and spend more time

Falsely advertised an airport shuttle. No pick up at midnight to get to hotel. Staff lied...

Close to airport. Not to many family style restaurants to chose from!

Cool place. Clean room. Airport shuttle on time. Would stay there again

Our room was truly rank smelling, with the smell emanating from deep within the foul old carpeting. Luckily we were able to open the windows (onto a busy noisy street, but a huge improvement nonetheless) and we slept with the bathroom fan on all night to keep the outside air circulating through which made things manageable. That said, I appreciated that the bed sheets and towels were nice and clean but not hyper smelling of detergent or bleach....that in itself was a lovely thing.

El Camino Real San Bruno CA

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Free airport shuttle
  • Fitness center

Hotel Aluxor SFO is located 2.3 mi (3.7 km) from South San Francisco Convention Center and within a 10-minute drive of Serramonte Center. This 61-room hotel has free in-room WiFi, free self parking, and a free airport shuttle.


Rooms

32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Washers/dryers, refrigerators, and microwaves are other standard amenities.


Property features

Renovated in 2015, Hotel Aluxor SFO offers a gym, WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Room

2 Queen Beds | Sleeps 4

Standard Room

1 King Bed | Sleeps 3

Standard Double Room

2 Queen Beds | Sleeps 4

Business Room

1 King Bed | Sleeps 3

Guest reviews for Hotel Aluxor SFO

Everyone (26) Couples (3) Family (6)
5
Family with small children

Very lovely

By on May 15, 2022

4
Partner Couples

Very nice looking, comfortable bed, good cable, friendly and helpful staff, clean. Internet wasn’t secure, no password required to use it.

By on Dec 7, 2021

Review comment responded on Dec 9, 2021

Dear Guest, We thank you for the excellent review! It is indeed heartening to receive such warm feedback from our guests and we sincerely thank you for sharing your kind appreciation of us! We're still working on improving the WiFi facility at our place and this is a temporary option to avoid the guests from getting inconvenienced, Our entire team looks forward to welcoming you back to Ramada San! Kind Regards, Ramada San Bruno Customer Care Team

3
Everyone

By on Oct 25, 2021

4
Partner Couples

Orbitz said they had airport shuttle, which is why we picked the property, only to find it had been discontinued, so had to use Uber & taxi. Towels were very small - could be a little bigger.

By on Sep 2, 2021

1
Business Business

The bathroom was useless. Lots of rust and it wasnt very clean.

By on Aug 29, 2021

Review comment responded on Aug 31, 2021

Dear Guest, While we're immensely grateful to you for reviewing your recent stay with us, we apologize profusely if the stay was not as per your expectations. The onus is on us, and while this qualifies as a part of atypical lapses, as our team is always at work to ensure that the guests' needs are met properly, we will definitely pass your valuable feedback to the housekeeping crew so that they are more vigilant towards this in the future. We take cleanliness and hygiene issues seriously and we will make sure that your future stay is cleaner, better, and enjoyable. We hope that you will give us another chance to work on our mistakes! Kind Regards, Ramada San Bruno Customer Care Team

3
Partner Couples

The stay was ok. Bathroom shower curtain was moldy as well as bathroom fixtures. mattress had stains that were visible.

By on Aug 11, 2021

Review comment responded on Aug 20, 2021

Dear Guest, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience! We will leave no stone unturned to cater successfully to your future travel needs. Kind Regards, Ramada San Bruno Customer Care Team

2
Family Family

The air in the room didn't work. There was no receptionist at the front desk. The room smelled like smoke even though it said it was a non-smoking room.

By , from Los Angeles on Sep 21, 2020

Review comment responded on Sep 22, 2020

Hi Lynette, Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We apologize for the lapse in serve. We request you to give us another chance to make it up to you! Kind Regards, Ramada San Bruno Customer Care Team

5
Everyone

By on Jul 16, 2020

Review comment responded on Jul 16, 2020

Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

5
Family

The room was very clean and big. They offer breakfast and shuttle to the airport.

By on Mar 20, 2020

Review comment responded on Mar 23, 2020

Dear Traveler, Thank you for your favorable feedback following the recent stay at our property. We are glad that you found the room spacious and immaculate. Again, we thank you for appreciating our other services. We hope that you will return to us soon! Kind Regards, Ramada San Bruno Customer Care Team

2
Everyone

I liked that the property was relatively close to the airport. However the shuttle service was horrible. I was told it would come in 25 min and it took over 1 hr. The shuttle driver named Ray, was extremely rude to me and two other customers. He actually shut the door on me and when I asked for his name to report him to the manager he screamed who the hell do you think you are. The other two customers witnessed it and weRe shocked at his aggressive And horribly unprofessional behavior. Although the room was very adequate (clean and comfortable) the experience with the service and shuttle driver was shocking. Because of this experience I would give the hotel a rating of 2/10. I would never recommend this hotel.

By on Jan 13, 2020

Review comment responded on Jan 14, 2020

Dear Traveler, Thank you for voicing your concerns to us. Whilst we are glad that you liked the location, we are sorry for the inconvenience you had to deal with. We believe it was a personal emergency that caused the delay in the shuttle service. However, we assure you that this won't happen again. We are sorry if our driver failed to leave a positive impression on you. We will definitely have a word with our team to ensure that this does not happen again. We do not encourage unprofessional behaviour and we will definitely investigate this matter further. Thank you for appreciating the room and overall stay. But we are sorry for all our shortcomings! We would really appreciate a second chance to redeem ourselves! Kind Regards, Ramada San Bruno Customer Care Team

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