The back view is great
The only thing I did not like was that if I wanted to have access to the hotel Wi-Fi I had to apply for a credit card for the hotel. Other than this, everything else was great
I liked the breakfast that Embassy suites provides. What I did not like or what I did not notice is that when I arrived I was told that I would have to pay for parking and parking at the embassy suites in milpitas Didn't have a fee for parking. What I also thought was disturbing is that when I arrived at at 2:30 in the afternoon a room was not available or I should say the room they had placed me and was not available and it wasn't until another attendant said to put him in a different room that they finally did.. After driving in from Fresno my friend and I were tired and all we wanted to do was get into a room and relax.. But delayed in getting a room was not favorable.
The property we nice , good location The Frontdesk staff at check in were not very friendly and seemed to be annoyed in doing their job in my opinion. The room and breakfast were only thing that helped me think the hotel was not a overall a bad experience
Nice setting and location, lovely atrium. Extra sitting area was useful. Balcony was NOT worth the upgrade, too small to even step out onto. Ocean view was nice but not great at low tide which was Extremely Low. Nice view of airport landings. Breakfast was decent, long lines. Only complaint was no hotel van service from airport operating currently due to Covid. Uber was almost $50 for 2 miles!
Stay away from this hotel. Our stay was so bad. Their was no a/c and they gave us fan instead. We have to pay $36 for parking but parking is always full on site and they let us park on the street. I was disappointed with orbitz, i tried calling to make a complaint but no one is available to answer. I know we have a pandemic but i dont think what we experienced was right. Personally i feel we deserved a refund or atleast a discount. I'll be more careful booking with orbitz while we have a pandemic. I dont think they have enough human resources to help you out. I used to book all my vacation through them but not right now.
The property is in a perfect spot for walking, running. We chose a room with a balcony with bay view. The view of the bay was fantastic however the “ balcony “ was just a railing outside a sliding door. No chair and you can’t even step outside as you won’t fit in.What a waist of money. Staff at the reception area were not really welcoming! No greetings, unapproachable. They charge $36/ night parking for hotel guests but free for those doing the trail. As we entered the room it smelled so bad we had to open the window. As we unfolded the sofa bed there were still crumbs of crackers/chips. The free breakfast was good.
Nice stay, as expected. Room and hotel were spotless and tidy. Breakfast was good. Front desk was near impossible to call before trip, calling 3 different times, first time a 60 min wait, second a 30 min wait and 3rd time 25 min wait that got disconnected. The phone staff were a toss up - some were friendly and some were not. It was the first time I got an uncomfortable bed at Embassy Suites.
Advertised on their website that they have airport shuttle, but they DO NOT. when this was brought to their attention, their response was you should have called. Maybe, but if it says on different sites that you have free shuttle, I felt confident it didn’t require confirmation. So I guess call first. Also, pool and restaurant are not open!!
Nice view. Hot breakfast even during COVID . I wish pool is open for customers not for swim school
I didn’t like anything the room was filthy the hotel was not what I was expecting
Great stay for the value. Especially if traveling with a large family. The properly is very well kept and picturesque. Great views! Close to airport! Just wished that pool and restaurants were open though. Parking on site is expensive but worth it.
36$ parking never stated inconvenience never again
This was a horrible stay. We were not informed that we had to pay for parking when we checked in. The hotel was extremely noisy. Th staff was rude and unwelcoming. The room was incredibly hot the entire stay. The wall by the bed had food on it. The third night we had to call the front desk multiple time because the noise was so bad. Our noisy neighbours eventually were evicted and we had to speak to the police after they escorted them out. On the last night the power went out and I was unable to use my c-pap so I was up all night. When I tried speaking to the hotel staff about my stay they were dismissive and rude. I will never stay here again and I’ll think twice before I stay at another Hilton.
No airport shuttle as advertized, breakfast was the same each morning, and the thermostate was controlled by the hotel. You could not make the room cooler. We had to sleep with the sliding glass door to the outside open just to fall asleep.
Embassy Suites by Hilton San Francisco Airport Waterfront places you within a 15-minute drive of popular attractions such as San Mateo County Event Center and Crystal Springs Golf Course. This 340-room, 3.5-star hotel has free breakfast and a restaurant, along with a 24-hour business center.
Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
The 340 soundproofed accommodations feature kitchenettes and balconies, and there's space to spread out with a separate bedroom and living rooms. Guests can expect to find WiFi and 32-inch TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
Embassy Suites by Hilton San Francisco Airport Waterfront features WiFi in public areas, conference space, and a 24-hour business center. Self parking is offered for USD 36.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out, free newspapers, and a terrace.
The back view is great
The only thing I did not like was that if I wanted to have access to the hotel Wi-Fi I had to apply for a credit card for the hotel. Other than this, everything else was great
Hi Marviviana, Thank you for taking the time to review your recent stay with us. In regards to the WIFI, we offer this to all our Hilton Honors members. The membership is not a credit card, but a free membership for you to earn points. My apologies if this was not correctly explained by the front desk. I will address this with the team to be more specific when explaining the Hilton Honors membership. The Hilton Honors credit card is completely different and we do not have access at the hotel to enroll you into this.
I liked the breakfast that Embassy suites provides. What I did not like or what I did not notice is that when I arrived I was told that I would have to pay for parking and parking at the embassy suites in milpitas Didn't have a fee for parking. What I also thought was disturbing is that when I arrived at at 2:30 in the afternoon a room was not available or I should say the room they had placed me and was not available and it wasn't until another attendant said to put him in a different room that they finally did.. After driving in from Fresno my friend and I were tired and all we wanted to do was get into a room and relax.. But delayed in getting a room was not favorable.
Thank you for reviewing your recent stay with us. We are glad to hear you enjoyed your stay at the hotel. We will address the check in process frustration with our staff.
The property we nice , good location The Frontdesk staff at check in were not very friendly and seemed to be annoyed in doing their job in my opinion. The room and breakfast were only thing that helped me think the hotel was not a overall a bad experience
Thank you for your feedback. We apologize for the lack of service provided. We will address this with the team.
Thanks for staying with us. We appreciate your feedback!
Nice setting and location, lovely atrium. Extra sitting area was useful. Balcony was NOT worth the upgrade, too small to even step out onto. Ocean view was nice but not great at low tide which was Extremely Low. Nice view of airport landings. Breakfast was decent, long lines. Only complaint was no hotel van service from airport operating currently due to Covid. Uber was almost $50 for 2 miles!
Thanks for staying with us. We appreciate your feedback!
Stay away from this hotel. Our stay was so bad. Their was no a/c and they gave us fan instead. We have to pay $36 for parking but parking is always full on site and they let us park on the street. I was disappointed with orbitz, i tried calling to make a complaint but no one is available to answer. I know we have a pandemic but i dont think what we experienced was right. Personally i feel we deserved a refund or atleast a discount. I'll be more careful booking with orbitz while we have a pandemic. I dont think they have enough human resources to help you out. I used to book all my vacation through them but not right now.
Thank you for your feedback. We apologize for the inconvenience. We will share your comments with management.
The property is in a perfect spot for walking, running. We chose a room with a balcony with bay view. The view of the bay was fantastic however the “ balcony “ was just a railing outside a sliding door. No chair and you can’t even step outside as you won’t fit in.What a waist of money. Staff at the reception area were not really welcoming! No greetings, unapproachable. They charge $36/ night parking for hotel guests but free for those doing the trail. As we entered the room it smelled so bad we had to open the window. As we unfolded the sofa bed there were still crumbs of crackers/chips. The free breakfast was good.
We thank you for your feed back and we will be addressing the concerns you brought up to us with our staff.
Nice stay, as expected. Room and hotel were spotless and tidy. Breakfast was good. Front desk was near impossible to call before trip, calling 3 different times, first time a 60 min wait, second a 30 min wait and 3rd time 25 min wait that got disconnected. The phone staff were a toss up - some were friendly and some were not. It was the first time I got an uncomfortable bed at Embassy Suites.
Thank you for your comments. We will address your concerns with the phone staff.
Advertised on their website that they have airport shuttle, but they DO NOT. when this was brought to their attention, their response was you should have called. Maybe, but if it says on different sites that you have free shuttle, I felt confident it didn’t require confirmation. So I guess call first. Also, pool and restaurant are not open!!
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Hi Ramil, Thank you for your feedback.